Editorial Policy

Editorial Policy

Our editorial policy explains how we create, review, update, and correct patient portal information while protecting users and avoiding medical advice.

Human-reviewedOfficial-source priorityNo medical adviceCorrections welcomed

Editorial Policy Overview

mychart-health.org/ publishes independent, human-reviewed informational guides about patient portal access, official healthcare organization links, login support topics, app basics, billing navigation, proxy access, records requests, and patient safety reminders. Our editorial policy is built around accuracy, clarity, patient privacy, official-source preference, and medical-safety caution.

Human Review Standard

Each important page is prepared or reviewed by a human editor before publication. The review checks whether the article explains a real user task, avoids collecting private information, separates official account actions from informational guidance, and includes safety wording where medical, billing, portal, privacy, or emergency issues may be involved.

Official-Source Priority

We prioritize official healthcare organization pages, official patient support resources, public billing pages, hospital location pages, official MyChart access pages, official app store publisher listings, and public help pages from recognized healthcare organizations. We do not treat random directories, copied pages, forum posts, or social media snippets as final authority when official sources are available.

Editorial Rules We Follow

  • No medical advice: We do not interpret symptoms, test results, diagnosis notes, medication instructions, treatment plans, or urgent health situations.
  • No credential requests: We never ask readers to send MyChart usernames, passwords, activation codes, verification codes, or private patient information.
  • Clear affiliation language: We identify this site as independent and not the official MyChart, Epic, hospital, clinic, provider, insurer, or billing office.
  • Official verification: We remind users to verify login links, phone numbers, addresses, maps, support details, and billing instructions with the official source.
  • Practical usefulness: We write steps, checklists, cautions, and troubleshooting guidance that help users prepare before contacting the official support team.
  • Patient safety: We include emergency warnings, privacy cautions, and provider-contact guidance where needed.

How a Guide Is Built

Intent research: We identify whether users need login help, activation, bill pay, appointments, test results, proxy access, mobile app help, or support contact information.
Source collection: We look for official public pages from the relevant healthcare organization and official portal/help pages where available.
Safety framing: We add instructions about avoiding unofficial login pages, not sharing credentials, and contacting the provider for private account issues.
Manual review: A human checks article clarity, source alignment, link safety, and whether the article remains information-only.
Update cycle: Pages are monitored and corrected when public links, support numbers, addresses, maps, or official instructions change.

Independence

Editorial content should not mislead readers into believing we are the official patient portal or healthcare organization. If advertising, sponsorship, affiliate links, or display ads are ever used, they must not change the factual safety guidance or official-source reminders on our pages.

Corrections and Updates

We welcome corrections. When a reader or organization reports a public-source issue, we manually review the report and update the content where confirmed. If the issue is sensitive or account-specific, we direct the user to the official healthcare organization instead.

Information-Only Reminder

mychart-health.org/ is an independent informational guide. We are not Epic, MyChart, a hospital, a clinic, a health insurance company, a billing office, an emergency service, or a healthcare provider. Always use your official healthcare organization's MyChart portal, official website, phone number, or patient support team for account-specific help, medical decisions, billing actions, appointments, refills, test results, and urgent care needs.