Medical Safety and Emergency Notice
This safety notice explains that our website is not for emergencies, medical advice, medication decisions, or urgent portal messages.
Call 911 for Emergencies
If you may be experiencing a medical emergency in the United States, call 911 immediately or go to the nearest emergency department. Do not use this website, email, online articles, patient portal messages, or non-urgent support forms for emergencies.
Examples of Emergency Warning Signs
This list is not complete, but seek emergency help for symptoms such as chest pain, trouble breathing, signs of stroke, severe allergic reaction, major injury, severe bleeding, poisoning, loss of consciousness, seizure, suicidal thoughts, severe confusion, sudden weakness, severe abdominal pain, or any situation where immediate medical care may be needed.
Portal Messages Are Not Emergency Tools
Patient portal messages may not be read immediately. Response times vary by provider and department. If symptoms are urgent or worsening, contact emergency services, urgent care, your provider’s official triage line, or the official number given by your healthcare organization.
Medication and Test Result Safety
Do not start, stop, or change medication based on this website. Do not interpret test results using general online content alone. Contact your provider, pharmacist, or care team for medical interpretation and treatment instructions.
When to Use Official Provider Support
- Questions about symptoms, treatment, diagnosis, medications, or test results.
- Appointment changes that affect care timing.
- Medication refills, side effects, or urgent prescription issues.
- Follow-up instructions after a visit or procedure.
- Care team messages or clinical advice.
- Privacy complaints or record correction requests.
Safety Boundary
mychart-health.org/ can explain general portal topics, but your healthcare team and emergency services are the proper sources for medical action.
Information-Only Reminder
mychart-health.org/ is an independent informational guide. We are not Epic, MyChart, a hospital, a clinic, a health insurance company, a billing office, an emergency service, or a healthcare provider. Always use your official healthcare organization's MyChart portal, official website, phone number, or patient support team for account-specific help, medical decisions, billing actions, appointments, refills, test results, and urgent care needs.