Contact Us
Contact our editorial team for public website corrections and feedback. Do not send private health information or urgent medical questions.
Contact Our Editorial Team
Use this page to contact mychart-health.org/ about website corrections, broken links, outdated public information, editorial feedback, privacy questions, accessibility issues, or suggestions for a new patient portal guide.
Email: contact@mychart-health.org
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Do Not Send Private Health Information
Please do not send medical record numbers, Social Security numbers, insurance IDs, prescription details, test results, diagnosis details, appointment documents, billing account screenshots, MyChart usernames, passwords, activation codes, or any other protected health information. We do not need private medical details to correct website content.
Emergency and Urgent Care Notice
This contact page is not monitored for emergencies or urgent medical needs. If you may be experiencing a medical emergency, call 911 or go to the nearest emergency department. For urgent questions about your symptoms, medication, treatment, test results, or appointment, contact your healthcare provider using the official number or portal listed by that provider.
What We Can Help With
| Request Type | What to Include | What We Can Do |
|---|---|---|
| Broken official link | Our page URL and the public official page that no longer opens | Manually review and update the public guide if a better official source is available |
| Outdated support number | Healthcare organization name and official public page showing the current support number | Check the public source and update our article if confirmed |
| Incorrect address or map reference | Official location page or organization directory page | Review the public listing and correct the informational guide |
| Accessibility issue | Page URL, device, browser, and description of the issue | Improve readability, layout, navigation, or page structure where practical |
What We Cannot Help With
- Resetting a MyChart password or username.
- Sending an activation code or changing account access.
- Viewing, changing, or deleting medical records.
- Explaining personal test results or medical notes.
- Requesting prescription refills or changing medication.
- Scheduling, canceling, or rescheduling appointments.
- Processing bill payments, refunds, estimates, insurance changes, or payment plans.
- Granting proxy/caregiver access to a family member’s account.
Best Contact Rule
If your question involves your own health record, appointment, prescription, bill, login credentials, privacy rights, or portal access, contact the official healthcare organization directly. Use our site only for general guidance and public-source navigation.
Information-Only Reminder
mychart-health.org/ is an independent informational guide. We are not Epic, MyChart, a hospital, a clinic, a health insurance company, a billing office, an emergency service, or a healthcare provider. Always use your official healthcare organization's MyChart portal, official website, phone number, or patient support team for account-specific help, medical decisions, billing actions, appointments, refills, test results, and urgent care needs.