Source Verification Policy
This policy explains how we manually review official healthcare sources, public links, numbers, addresses, maps, and portal guidance.
Source Verification Policy
mychart-health.org/ uses a manual source-checking process for public information such as official portal links, healthcare organization names, support phone numbers, address references, maps, app information, billing help pages, and patient support instructions. Because healthcare organizations can update links and portal features at any time, verification is an ongoing process rather than a one-time claim.
Sources We Prefer
- Official healthcare organization websites.
- Official MyChart access pages and provider login pages.
- Hospital, clinic, medical group, and health system patient support pages.
- Official billing, financial assistance, estimates, and pay-as-guest pages.
- Official location, contact, department, and urgent-care pages.
- Official app store listings from the verified app publisher.
- Public FAQs published by healthcare organizations.
Sources We Treat Carefully
Search snippets, copied directory listings, third-party phone lists, forums, social media comments, outdated screenshots, and user comments may help discover a topic, but they are not treated as final authority when an official source exists. If public sources conflict, we prefer the official healthcare organization or official portal page.
What We Manually Check
| Detail | Why It Matters | How We Treat It |
|---|---|---|
| Login links | Patients may enter credentials or private data | We prefer links from official provider pages and remind users to confirm URLs |
| Phone numbers | Different teams may handle billing, tech support, appointments, or records | We check public official pages where available and explain which issue the number is for |
| Addresses and maps | Patients may travel to clinics, hospitals, billing offices, or records departments | We match public addresses with official location pages and warn users to confirm before travel |
| Billing links | Payment portals may involve financial data and third-party processors | We caution users to verify the official bill pay source before paying |
| Portal features | Features vary by healthcare organization | We describe features generally and tell users to contact their provider for availability |
Link Monitoring
We monitor important links over time and update pages when we identify broken pages, redirected portals, changed support numbers, moved billing pages, changed office names, or better official instructions. However, no informational website can guarantee that every external link is current at every second. Healthcare organizations may change portals, branding, vendors, support systems, and instructions without notice.
Verification Does Not Replace Official Confirmation
Even when we manually check a link, phone number, address, or map reference, readers should verify final details on the official healthcare organization website before signing in, traveling, paying a bill, requesting records, or contacting support.
Information-Only Reminder
mychart-health.org/ is an independent informational guide. We are not Epic, MyChart, a hospital, a clinic, a health insurance company, a billing office, an emergency service, or a healthcare provider. Always use your official healthcare organization's MyChart portal, official website, phone number, or patient support team for account-specific help, medical decisions, billing actions, appointments, refills, test results, and urgent care needs.