Corrections Policy

Corrections Policy

Our corrections policy explains how to report public-source issues and how we manually review updates without collecting private health information.

Report correctionsNo private recordsManual reviewPublic-source updates

Corrections Policy

mychart-health.org/ is built around human review and public-source accuracy. If a public link, phone number, address, map reference, organization name, portal instruction, or safety notice is wrong or outdated, we want to review it and correct the page where confirmed.

What We Correct

  • Broken or outdated official login links.
  • Incorrect public patient support phone numbers.
  • Outdated billing, pay-as-guest, estimate, or financial assistance page references.
  • Incorrect address or map details shown on our informational pages.
  • Confusing instructions that could send users to the wrong provider support team.
  • Missing privacy, emergency, or account-safety warnings.
  • Typos, formatting problems, and mobile readability issues.

What We Cannot Correct

We cannot correct medical records, portal account data, provider notes, test results, appointments, prescriptions, bills, insurance information, proxy access, or official healthcare organization records. Those issues must be handled by the official healthcare organization or provider support team.

How to Request a Correction

Send our page URL. Include the exact mychart-health.org/ article or page where the issue appears.
Describe the issue. Tell us whether it is a broken link, outdated support number, wrong address, unclear instruction, or missing safety warning.
Include a public official source. If available, include the official healthcare organization page that supports the correction.
Do not send private details. Do not include patient IDs, usernames, passwords, bills, test results, or medical documents.

Review Process

Correction requests are manually reviewed. We compare the reported issue with public official sources where available. If confirmed, we may update a link, replace a phone number, clarify an office role, add a safety warning, rewrite a section, or remove outdated information. If the issue cannot be verified but could affect user safety, we may still make the wording more cautious.

Patient Record Issues

If your concern involves your personal medical record, billing account, appointment, prescription, test result, or portal access, contact the official healthcare organization directly. Our corrections policy applies only to public content on mychart-health.org/.

Information-Only Reminder

mychart-health.org/ is an independent informational guide. We are not Epic, MyChart, a hospital, a clinic, a health insurance company, a billing office, an emergency service, or a healthcare provider. Always use your official healthcare organization's MyChart portal, official website, phone number, or patient support team for account-specific help, medical decisions, billing actions, appointments, refills, test results, and urgent care needs.