Official Links Policy
This policy explains how we choose and monitor official healthcare links, maps, addresses, and patient portal references.
Official Links Policy
Because patient portal links may involve private health information, account credentials, and billing details, mychart-health.org/ treats official links with extra caution. Our guides are designed to help users identify the correct official healthcare organization page before signing in or taking account-specific action.
How We Choose Links
- Prefer official healthcare organization domains.
- Prefer official MyChart login pages linked from the healthcare organization.
- Prefer official billing, pay-as-guest, support, records, appointment, and location pages.
- Avoid linking to pages that appear unofficial, copied, outdated, or unrelated.
- Use caution when an official organization uses a third-party payment processor or portal vendor.
User Verification Checklist
- Check that the organization name matches your provider.
- Confirm the URL before entering credentials.
- Do not sign in from suspicious ads or unfamiliar pages.
- Use your provider’s official website if unsure.
- Call the official support number if the page looks different than expected.
Official Links and Payment Safety
When a guide references bill pay, estimates, financial assistance, or pay-as-guest options, users should verify the official provider, guarantor/account information, payment processor, amount, date, and confirmation page before paying. We do not process payments and cannot reverse or confirm payments made on external websites.
Maps, Addresses, and Travel Safety
Healthcare addresses and maps can involve hospitals, clinics, urgent care centers, billing offices, records offices, parking locations, and specialty departments. We manually check public addresses and maps where possible, but users should confirm hours, department location, parking, entrance instructions, and appointment location with the official organization before traveling.
Final Rule
If a link will ask for a password, activation code, payment information, insurance information, or medical record details, verify it through the official healthcare organization first.
Information-Only Reminder
mychart-health.org/ is an independent informational guide. We are not Epic, MyChart, a hospital, a clinic, a health insurance company, a billing office, an emergency service, or a healthcare provider. Always use your official healthcare organization's MyChart portal, official website, phone number, or patient support team for account-specific help, medical decisions, billing actions, appointments, refills, test results, and urgent care needs.