MyChart KU: Login & Patient Portal Guide
The University of Kansas Health System MyChart is the secure patient portal for test results, health records, appointments, nonurgent care-team messages, prescription refills, bill payment, e-visits, urgent care video visits and proxy access.
This guide explains the official KU MyChart links, sign-up options, support numbers, billing rules, proxy forms, records requests, chart correction, app setup, video visits, local address help and safety warnings without asking for private patient information.
Quick answer: to use KU MyChart, open the official University of Kansas Health System MyChart portal, sign in or sign up, then use the portal for appointments, results, refills, billing, medical records, proxy access, e-visits and urgent care video visits. This article gives the details; use the official portal only when performing secure actions.
Independent guide: This is an independent guide. Use only the official University of Kansas Health System MyChart page or the official MyChart app to sign in. Do not enter passwords, activation codes, or personal medical details on third-party websites.
Official KU MyChart Login and Safe Path
The official portal is hosted at mychart.kansashealthsystem.com. A safe MyChart guide should direct you to the official portal; it should not copy the login form or ask for account details.
Open the official portal
Use KU MyChart for health records, results, appointment details, secure messages, prescription refill requests, billing, e-visits and video-visit access.
Use passkey or password only on official pages
The official login page includes username/password login, passkey login, forgot login information, sign-up, guest bill pay and guest estimates.
Ask for help when access fails
For sign-up or activation issues, the official sign-up page lists customer service at 913-588-4040.
Which KU MyChart Link Should You Use?
Most users need one exact task. Use this table to avoid the wrong page, outdated bookmarks and unsafe copied login pages.
| Task | Official route | Best micro-step | Do not do this |
|---|---|---|---|
| Sign in | KU MyChart login | Open the official portal directly and sign in there only. | Do not type credentials into this guide or any copied form. |
| Create account | Sign Up Now | Enter personal information, verify identity, then choose username and password. | Do not share activation or identity details with third-party sites. |
| Forgot login info | Forgot login information | Use the official recovery link shown on the login page. | Do not email passwords, passkeys or codes to unknown pages. |
| Pay bill | Pay Bill as Guest | Use guest pay or sign in and choose Billing Summary. | Do not pay through search ads, popups or random text links. |
| Medical records | Medical records page | Download self-available records or request copies through MyChart. | Do not upload records publicly to get help. |
| Urgent care video visit | Urgent care video visit guide | Log in, go to Menu, choose Urgent Care Video Visit and follow prompts. | Do not use video visits for emergency symptoms. |
Official KU MyChart Numbers, Address and Local Tips
The University of Kansas Health System has separate contact routes for appointments, MyChart activation, billing, medical records, proxy forms and campus arrival. Use the correct one.
| Need | Official public resource | Use it for |
|---|---|---|
| General appointment / health resource center | 913-588-1227 | General routing, appointment requests and getting connected with the right team. |
| MyChart signup/customer service | 913-588-4040 | Activation code, identity verification, sign-up technical problems or help activating an account. |
| Billing questions | 913-588-5820 • 877-287-6268 | Bill questions, payment status, refund questions and payment plans. |
| Billing phone hours | Monday-Friday, 7:30 a.m.-5:30 p.m. | Call during posted hours for patient financial services. |
| Urgent care | 913-574-2273 (CARE) | Urgent care access, including urgent care video visit help. |
| Proxy / HIM contact | MyChart@KUMC.edu • Fax 913-588-2495 | Minor proxy forms, proxy documentation and Health Information Management routing. |
| Main hospital campus | Bell Hospital Tower, 4000 Cambridge St., Kansas City, KS 66160-8501 • 913-588-1227 | Main campus map orientation. Use appointment details for exact entrance, tower, clinic and parking. |
Local tip 1: check the exact building
4000 Cambridge St. is a major campus location, not a single small office. Your appointment reminder is the best source for tower, clinic, parking and arrival details.
Local tip 2: billing office is not the same as MyChart support
Call billing for balances and payment plans. Call or use MyChart customer service for activation and account-access issues.
Local tip 3: watch caller ID carefully
The health system notes calls may appear as 913-588-0000. Use voicemail instructions or contact your provider’s office directly when unsure.
How to Sign Up for KU MyChart
The official sign-up page asks users to enter personal information, verify identity and choose a username and password. If online verification fails, the request can be routed to the clinic and an activation code may be sent by mail or email within a week.
Open the official sign-up page
Use the official KU MyChart sign-up page. This is the only safe place to enter the required identity details for activation.
Complete identity verification
The official page may verify identity through a third-party verification system. If verification works, you can create your MyChart account.
If verification fails, use customer service
If the page cannot verify your information, it may send the request to the clinic. If no activation code arrives or technical difficulties appear, call 913-588-4040.
Ask for help at a visit if needed
The FAQ says patients can also ask a staff member for help signing up or request a new code at the next appointment.
Activation safety: the official FAQ says privacy rules prevent the health system from giving an access code by phone or email when you request a code by U.S. mail. Do not ask an unofficial website to “look up” an activation code for you.
KU MyChart Problem Helper
Choose the issue. This helper gives a safe next step and does not ask for passwords, activation codes, billing details or medical information.
Forgot KU MyChart Login Information?
Use the “Forgot login information?” option on the official login page. Do not send your username, password, passkey, verification code or personal details to third-party support pages.
Use official recovery
The official login page includes “Forgot login information?” Use that link when you cannot sign in.
Existing account warning
The sign-up page can identify that an account already exists and direct users back to login recovery or customer service.
Customer service
If the official pages cannot restore access, call customer service at 913-588-4040.
KU MyChart Mobile App Setup
The University of Kansas Health System tells users to search for MyChart on Google Play or the App Store, download the app and select The University of Kansas Health System from the organization menu.
Install only the official app
Download the official Epic MyChart app from the Apple App Store or Google Play. Do not use APK sites or unknown download mirrors.
Select the right organization
After downloading the app, choose The University of Kansas Health System from the organization list.
Use app security
The FAQ says the mobile app can use passcode, PIN, fingerprint or facial recognition as a secondary login method.
KU MyChart Billing, Guest Pay and Payment Plans
The University of Kansas Health System lets patients pay online, by phone, by mail or in person. MyChart is the main online route for bills, saved payment information, payment history and payment plans.
Pay online
Pay through MyChart online or the official website payment portal. MyChart accepts Apple Pay, Google Pay, credit cards, debit cards and bank account withdrawal.
Pay by phone
For billing questions or phone payment, call 913-588-5820 or 877-287-6268 Monday-Friday, 7:30 a.m.-5:30 p.m.
Use payment plans
For payment plans under 12 months, sign in, open Billing Summary and choose Set up Payment Plan. Longer plans may use PayZen.
| Billing topic | Official detail | Action step |
|---|---|---|
| Mail payment | The University of Kansas Health System, P.O. Box 955801, St. Louis, MO 63195-5801. | Use the address from your official statement or billing page. |
| In-person payment | The University of Kansas Hospital, 4000 Cambridge St., Kansas City, KS 66160, Monday-Friday 8:30 a.m.-4:30 p.m. | At Bell Hospital Tower, use the cashier office in Admissions in the main lobby across from the information desk. |
| Paperless billing | People with a MyChart account automatically receive paperless billing statements. | To continue paper statements, log in, open Billing Summary and cancel paperless billing below the statement. |
| Under 12-month payment plan | Use MyChart Billing Summary and Set up Payment Plan, or call billing. | Use MyChart or call 913-588-5820 / 877-287-6268. |
| Longer payment plan | The health system partners with PayZen for longer plans, no interest and no additional fees for qualifying patients. | Visit the official billing page or call PayZen at 888-849-7647. |
Billing safety: pay only through official MyChart, the official payment portal, the official billing phone numbers, in person or the official mailing address. Do not pay through random search ads, comments, popups or text links.
Proxy, Minor and Caregiver Access
Proxy access is the official way to help a child, spouse, parent or other loved one. The FAQ clearly says no one should access another person’s MyChart using the account owner’s username or password.
Minor access
For minor proxy access, submit the official request for proxy access to a minor’s chart by mail, fax or email to Health Information Management.
Adult access
Adult patients can grant proxy access by visiting Sharing Hub in MyChart and selecting Family Member, Close Friend or Caretaker.
One-time provider access
For an outside provider, use Sharing Hub, choose Healthcare Provider and create one-time access. The FAQ says the code gives one hour of access.
| Proxy situation | Official rule | What to do |
|---|---|---|
| Minor ages 0-12 | Parents/guardians have full proxy access to see details in the child’s MyChart account. | Use Request Access to Minor’s Chart or submit the official form. |
| Minor ages 13-17 | Proxy access automatically changes to limited access when the minor turns 13. | The minor can restore full access through their own MyChart invite or by submitting the minor proxy form. |
| Age 18 and older | Parent/guardian proxy access automatically ends when the patient turns 18. | The adult patient can invite a trusted person through Sharing Hub. |
| Legal guardianship | Legal guardian proxy access requires proof of legal guardianship. | Submit required documentation through the official process. |
| Foster parents | Foster parents may receive proxy access after signed forms or MyChart request and relationship documentation. | Use the proxy request process and provide required proof. |
Proxy mailing details: the FAQ lists Health Information Management, The University of Kansas Health System, 1130 Corporate Ave., Suite 345, Lenexa, KS 66219, Fax 913-588-2495, Email MyChart@KUMC.edu for minor proxy requests.
Medical Records, Downloads and Chart Corrections
KU MyChart can show and request many records, but not everything appears directly in the portal. Some sensitive or technical record types require Health Information Management support.
Records available through MyChart
- After-visit summaries and clinical notes.
- Immunization records.
- Medication lists and costs.
- Test results.
- Visit summaries and many health records.
- Request copies of self-downloadable records.
Records that may not display
- Radiology images.
- Certain obstetric ultrasound reports.
- Genetic testing results.
- Some sensitive information.
- Records with technical-display limits.
- More detailed surgery or hospitalization records.
Request records from MyChart
Log in, open the main menu and choose Request Medical Records when a formal request is needed.
Use Sharing Hub for another provider
If your outside provider uses Epic, they may access your record directly. You can also use Sharing Hub to download or share records.
Request chart correction
If you see outdated or incorrect information, log in, open Request Chart Correction, complete the form and submit it. You can also submit a correction from the After Visit Summary.
Test Results, Health Records and Notifications
MyChart gives convenient access to test results and health records, but medical context still matters. Use provider comments and care-team guidance when a result is confusing.
View results
Use MyChart to view test results, health summary information and many records. Some results may appear before you fully understand what they mean.
Text notifications
The FAQ says you can receive test-result text notifications by logging in, opening Communication Preferences, selecting Health and choosing future results by text.
Share carefully
Use Sharing Hub or official medical-record request tools instead of sending screenshots of test results or private records through public channels.
Prescription Refills in KU MyChart
The refill workflow depends on where the prescription is filled. The MyChart information page gives a useful distinction between health-system pharmacy prescriptions and outside pharmacies.
If filled at a health system pharmacy
- Open MyChart.
- Go to Messaging.
- Choose Request Rx Refill.
- Request refill information.
- Track when the prescription is ready or in the mail.
If filled somewhere else
- Outside prescriptions may not appear on Request Rx Refill.
- Use Ask a Question from the main menu.
- Explain the refill request to your care team.
- Allow time for provider review.
- Use urgent-care instructions if the medication issue is urgent.
Messages, Appointments and Care-Team Communication
The official login page says MyChart messages are for short, nonurgent questions during business hours. They are useful, but they should not replace emergency care or urgent same-day advice.
Secure messages
Use messages for nonurgent questions or updates for your provider. Avoid sending emergencies, severe symptoms or fast-changing issues through MyChart.
Appointments
Use MyChart to see and manage upcoming appointments, view past and upcoming details, begin check-in and schedule supported appointments.
General appointment phone
For appointment help outside the portal, the health system lists 913-588-1227.
Emergency warning: MyChart messages and e-visits are not for emergencies. If you have an emergency, dial 911 or go to the nearest emergency room.
KU MyChart E-Visits
An e-visit is a questionnaire-based online visit with an advanced practice provider. It is for established primary care patients age 18 and older with an active MyChart account.
Common e-visit topics
The FAQ lists e-visits for back pain, cough, diarrhea, headache, heartburn, red eye, sinus problems, urinary problems and vaginal discharge.
Hours and response
E-visits are available 7 days a week. They are reviewed Monday-Friday 7 a.m.-9 p.m. and Saturday-Sunday 8 a.m.-4 p.m.; most responses arrive within a few hours.
Cost and cancellation
The FAQ lists an e-visit charge of $30. If your symptoms require more immediate care, you may be asked to make an appointment, visit urgent care or go to the emergency room.
Choose e-visit
Choose e-visit from the main menu and complete the symptom survey.
Wait for plan of care
A provider reviews your survey and health history. When the plan is ready, you receive an email or text telling you to check MyChart.
Urgent Care Video Visits Through KU MyChart
Urgent care video visits are telehealth appointments for many nonemergency needs. The official urgent-care page says patients can connect by computer, tablet or mobile phone using MyChart.
Who can use urgent care video visits?
- Patient must be 6 months or older.
- Patient must be in Kansas or Missouri at the time of consultation.
- You do not need to be an established patient.
- Call 913-574-2273 (CARE) for urgent care help.
- You can also request the visit using MyChart.
How to schedule
- Log in or sign up at MyChart.
- Available times are Monday-Friday 7 a.m.-9 p.m.
- Weekend times are Saturday-Sunday 8 a.m.-4 p.m.
- Go to Menu and choose Urgent Care Video Visit.
- Provide location, reason for visit and method of communication.
- You will be placed in line and shown a wait time.
| Often eligible | Not eligible / emergency concern |
|---|---|
| Cold/flu, cough, fever, sinus symptoms, sore throat, seasonal allergies, rash, pink eye, urinary tract infection, nausea, vomiting, diarrhea, headache, heartburn, insect bites and similar nonemergency concerns. | Breathing difficulty, chest pain, head injuries, broken bones, lab tests, refills, return-to-work or FMLA paperwork, severe allergic reactions, seizures, loss of consciousness, severe pain, emergent pregnancy issues, or throwing/coughing up blood. |
Emergency rule: the official urgent care video page says serious symptoms require emergency services. If symptoms are severe or life-threatening, go to the nearest ER or call 911.
Browser, App and Portal Troubleshooting
Before assuming your account is broken, check the basics: official domain, app organization, cookies/JavaScript, activation status, expired code, existing account, and correct support route.
Website fixes
- Start again from mychart.kansashealthsystem.com.
- Enable JavaScript and cookies if the login page says they are disabled.
- Use a current browser.
- Clear cache/cookies if pages loop.
- Use a private device for medical tasks.
Signup fixes
- If an account already exists, use Forgot login information.
- If identity cannot be verified, call 913-588-4040.
- If no activation code arrives within a week, call customer service.
- Do not try repeated signups with different private details.
- Ask clinic staff for help at your next visit if needed.
App fixes
- Download only the official MyChart app.
- Select The University of Kansas Health System.
- Use passcode/biometric login only after setting it up inside the app.
- Try the website if an app feature is hard to find.
- Use customer service for account lockout or activation issues.
Privacy, Scam and Patient Safety Checklist
Patient portals are sensitive. This page is designed to explain official steps without acting like a login page or collecting protected information.
Before you sign in
- Confirm the domain is mychart.kansashealthsystem.com.
- Do not type credentials into this guide.
- Do not share passkeys, passwords or activation codes.
- Use your own device when possible.
- Sign out fully on shared devices.
Before you pay
- Use official MyChart, official guest pay or official billing phone numbers.
- Check whether your statement is from the health system, Olathe Hospital or pre-integration Midwest ENT.
- Do not pay from random text links or popups.
- Call billing if you are not sure how to pay.
- Keep receipts from official channels.
Before virtual care
- Use e-visits only for eligible nonurgent conditions.
- Use urgent care video visits only for nonemergency urgent care.
- Call 911 for emergencies.
- Use proxy access for a minor.
- Use in-person urgent care when video visit symptoms are not eligible.
Wrong KU Portal Warning
“KU MyChart” can be confused with other Kansas-area portals, KU Medical Center education pages, University Health, NKC Health, Children’s Mercy or the St. Francis/Topeka portal. This guide is for The University of Kansas Health System MyChart at mychart.kansashealthsystem.com.
Correct portal for this guide
Use The University of Kansas Health System MyChart portal when your care is connected to the health system’s MyChart at mychart.kansashealthsystem.com.
Not the same as school pages
KUMC education pages are not the patient portal. Use the patient portal for records, bills, messages and visits.
Records missing?
If records are missing, confirm your care was through The University of Kansas Health System and that you are using the correct MyChart account.
University of Kansas Health System Main Campus Map
Use this map for broad orientation only. Your appointment reminder or MyChart visit details should be used for exact clinic, tower, entrance, parking and arrival instructions.
Helpful KU MyChart Video
This video is included for visual orientation only. Because the exact official upload date was not reliably verified during this build, VideoObject schema is intentionally not included.
KU MyChart FAQ
Is this the official KU MyChart website?
No. This is an independent guide. Use the official University of Kansas Health System MyChart links in this article to sign in, sign up, pay bills or access records.
Where do I log in to KU MyChart?
Use the official MyChart portal at mychart.kansashealthsystem.com. Do not enter login details into this guide or any third-party form.
How do I sign up for KU MyChart?
Use the official Sign Up Now page. You may need to enter personal information, verify identity and choose a username and password.
What is the KU MyChart customer service number?
The official sign-up page lists customer service at 913-588-4040 for questions or help activating your account.
Can I pay a University of Kansas Health System bill without signing in?
Yes. The official login page includes Pay Bill as Guest. You can also pay through MyChart, by phone, by mail or in person.
What are the billing phone numbers?
For bill questions, call 913-588-5820 or 877-287-6268. The official billing page lists phone hours as Monday-Friday, 7:30 a.m.-5:30 p.m.
Does KU MyChart offer payment plans?
Yes. You can create shorter payment plans from MyChart Billing Summary. Longer payment plan options may be available through PayZen for qualifying patients.
Can I request prescription refills in KU MyChart?
Yes. For prescriptions filled at the health system pharmacy, use Messaging and Request Rx Refill. For outside pharmacies, use Ask a Question from the main menu.
What is proxy access?
Proxy access lets an authorized person view or manage another patient’s MyChart information. The official FAQ says proxy access is required and passwords should not be shared.
What proxy access do parents have for minors?
Parents/guardians have full proxy access for ages 0-12, limited access for ages 13-17, and access ends when the patient turns 18 unless the adult patient grants access.
Can a minor have their own KU MyChart account?
The official MyChart terms say a minor can sign up for their own MyChart account at age 14.
How do I request medical records?
Use MyChart to download, save, print or request self-downloadable records, or use the official medical records page and Patient-Directed Request form for more formal requests.
Why are some records missing from KU MyChart?
The official FAQ says some sensitive or technical records may not display, including radiology images, certain obstetric ultrasound reports and genetic testing results.
How do I request a chart correction?
Log in to MyChart and choose Request Chart Correction from the main menu, or open the related visit and submit a chart correction from the After Visit Summary.
What is a KU MyChart e-visit?
An e-visit is a questionnaire-based online visit for established primary care patients age 18 and older with an active MyChart account. It is for nonurgent conditions.
How much does a KU MyChart e-visit cost?
The official FAQ lists the charge for an e-visit as $30, paid by credit card when the request is placed. Medicare patients are not charged.
When are e-visits reviewed?
The official FAQ says e-visits are reviewed Monday-Friday 7 a.m.-9 p.m. and Saturday-Sunday 8 a.m.-4 p.m., with most responses within a few hours.
Who can use urgent care video visits?
The official urgent care video page says the patient must be 6 months or older and in Kansas or Missouri at the time of consultation.
Can I use KU MyChart for emergencies?
No. E-visits and MyChart messages are not for emergencies. If you have an emergency, dial 911 or go to the nearest emergency room.
What is the main KU hospital address?
Bell Hospital Tower is listed at 4000 Cambridge St., Kansas City, KS 66160-8501. Use appointment details for exact clinic, entrance and parking.
How do I avoid fake KU MyChart pages?
Start from mychart.kansashealthsystem.com or kansashealthsystem.com. Avoid copied login forms, suspicious ads, unknown payment links and unofficial app downloads.
Final Safe Path for KU MyChart
The safe path is simple: open the official University of Kansas Health System MyChart portal, use official sign-up or recovery if needed, use proxy access instead of password sharing, pay only through official billing routes, request records through MyChart or Health Information Management, and use e-visits or urgent care video visits only for eligible nonemergency care.
This article explains the practical details inside the guide so users only need to visit the official portal when they are ready to perform a secure action.