MetroHealth MyChart: Login & Patient Portal Guide
MetroHealth MyChart is the secure patient portal for The MetroHealth System in Cleveland, Ohio. It helps patients access test results, provider comments, messages, appointments, prescription refills, medical bills, medical records, proxy access and contact-free arrival tools.
This guide gives the official links, support number, address, billing help, app setup, test-result timing, record-sharing steps, proxy rules, virtual care links and safety tips inside the article, so users only visit the official portal for secure actions.
Quick answer: use the official MetroHealth MyChart login at mychart.metrohealth.org. Use official signup for new access, official forgot-login links if you cannot sign in, Pay as Guest for eligible bills, MyChart Support at 216-778-8801, and the official MetroHealth MyChart or app-store links for mobile access.
Privacy warning: this website is only an independent guide. It cannot access your MetroHealth account, records, bills, appointments or messages. Do not enter usernames, passwords, activation codes, verification codes, payment details or medical information on this page.
Wrong portal warning: this article is for The MetroHealth System in Cleveland, Ohio using mychart.metrohealth.org. Do not confuse it with University of Michigan Health-West’s old Metro Health MyChart at metrohealth.net, MetroPlusHealth, or another organization with a similar name.
Official MetroHealth MyChart Login and Safe Path
MetroHealth says MyChart gives online access to medical records, test results, provider messages and key medical information. It can also help patients access family records, schedule appointments, prepare for visits, pay bills and request refills.
Use the official login
Start at the official MetroHealth MyChart login page for test results, provider comments, messages, appointments, billing and refills.
Use official MyChart support
MetroHealth lists MyChart Support at mychart@metrohealth.org and 216-778-8801, Monday-Friday, 7 a.m.-7 p.m. ET.
Do not use for emergencies
MetroHealth’s MyChart FAQ says MyChart should not be used for urgent situations. Always call 911 for emergencies.
Which MetroHealth MyChart Link Should You Use?
Use the exact official route for the task. This avoids fake login pages, wrong MetroHealth systems, old bookmarks and unsafe payment links.
| Need | Official route | Micro-step | Avoid |
|---|---|---|---|
| Sign in | MetroHealth MyChart login | Open the portal and sign in only there. | Do not enter login details on guide websites. |
| Create account | Sign up for MyChart | Enter personal information, verify identity/contact details and choose username/password. | Do not post private details if signup fails. |
| Forgot login | Recover login | Use official recovery. Disabled accounts must call support. | Do not share recovery codes or account screenshots. |
| Proxy access | Proxy access help | Use the minor online form or adult PDF form, depending on the patient. | Do not share passwords with family members. |
| Pay a bill | Pay a Bill | Sign in to MyChart or use Pay as Guest from the official login page. | Do not pay from unknown texts, ads or popups. |
| Medical records | Medical records | Use Sharing Hub for downloads, sends, formal copies and radiology image requests. | Do not upload records publicly. |
Official MetroHealth Numbers, Address and Local Tips
Use these public MetroHealth resources for routing. Do not send private patient information through this guide page.
| Need | Official public detail | When to use it |
|---|---|---|
| Main Campus Medical Center | 2500 MetroHealth Drive, Cleveland, OH 44109 | Main campus orientation. Your appointment may list a specific entrance, desk, building, clinic or service area. |
| Main Campus phone | 216-696-3876 | Main Campus Medical Center routing. |
| MetroHealth main line | 216-778-7800 | General MetroHealth information and routing. |
| MyChart Support | 216-778-8801 / mychart@metrohealth.org | Login, signup, activation, password, disabled account or MyChart technical help. |
| Billing questions | 216-957-3250 or 877-509-0597 | Billing, itemized statement, current balance, payment or possible billing fraud questions. |
| Medical records | 216-778-4252 | Medical records and formal record request routing. |
| Patient Relations | 216-778-5800 | Patient experience concerns, Monday-Friday 8 a.m.-5 p.m. |
| Parking facilities | 216-778-4600 | Parking questions before a campus visit. |
| Outpatient Pharmacy | 216-778-3017 | Outpatient pharmacy routing. |
| Pediatric Care | 216-778-2222 | Pediatric care routing. |
| Prescriptions | 216-957-6337 | Prescription service routing. |
| Spanish language access | 833-356-5042 | MetroHealth language access support. MyChart also has Spanish features in development/available areas. |
Local tip 1: bring ID and insurance card
The Main Campus location page reminds visitors to bring a photo identification card and insurance card.
Local tip 2: do not use only the map pin
MetroHealth has a large main campus and many community locations. Use your MyChart appointment details and the location page for the exact building or service area.
Local tip 3: use the correct billing path
MetroHealth lets patients pay through MyChart, Pay as Guest, phone, mail or in person at clinic check-in desks.
How to Sign Up, Use an Activation Code or Recover Access
MetroHealth allows patients to request a MyChart account online or ask to be signed up during a visit. Activation codes are sensitive and should be used only on the official portal.
Start from official signup
MetroHealth’s signup page asks users to enter personal information, verify contact or identity details, and choose a username and password.
Use activation code correctly
If you have an activation code, open the MyChart login page, choose Sign Up Now, enter the activation code and complete the prompts.
Know the 60-day rule
MetroHealth says the access code is a 15-digit code used the first time you access MyChart. It expires after use or after 60 days.
Recover login safely
Use the official forgot-login route. If your account is disabled after too many failed attempts, MetroHealth says you must call the help desk to reactivate it.
Activation safety: your activation code is not your username or password. Use it only on the official MetroHealth MyChart screen. Do not paste it into guide sites, emails, chats or social messages.
MetroHealth MyChart App and Mobile Access
MetroHealth says the MyChart mobile app is available for Apple and Android devices, and that the mobile app offers most of the same features as the web-based version. You can also use a mobile web browser to access MyChart.
Use the official MyChart app
The official MyChart app lets patients view health information, stay in touch with doctors, manage appointments and access family information when enabled by the provider.
Android download
Use the official Google Play listing for MyChart by Epic. Avoid APK mirrors and lookalike health apps.
MetroHealth MyCare Anywhere
MetroHealth’s MyCare Anywhere app listing says it is connected to MetroHealth MyChart and helps users connect with the care team, track health progress and access convenient care.
Mobile tip: if a feature is missing or confusing in the app, try the official MyChart website from a secure mobile browser. For MyChart help, email mychart@metrohealth.org or call 216-778-8801.
MetroHealth MyChart Problem Helper
This helper does not collect patient details. Choose the issue and it points to the safest official next step.
Test Results, Messages, Refills and Medical Advice
MetroHealth MyChart helps patients communicate with the care team, view results and request refills, but each feature has timing and safety rules.
| Task | Where to look | Official detail | Practical tip |
|---|---|---|---|
| Test results | Test Results | MetroHealth says results are released after provider review; many are available within 24 hours, and some additional tests within three days. | Always check the “notes” section for provider updates about values or concerns. |
| Sensitive results | Test Results / clinic follow-up | Some very sensitive tests may not be released to MyChart, and providers determine which results are viewable. | Contact the clinic directly if a result is missing or confusing. |
| Messages | Messages | MetroHealth says patients should receive a response within 2 business days. | Do not use MyChart messages for urgent symptoms or emergencies. |
| Medical advice | Messages → Get Medical Advice | Providers display if you have seen them in the past 3 years. | Choose the correct provider office so the message goes to the right care team. |
| Photos or documents | Messaging attachment | MetroHealth allows up to 4 files, maximum 10MB each, in listed file types such as JPG, PNG, PDF, DOCX and video formats. | Label images clearly and avoid attaching unnecessary private documents. |
| Refills | Medications / Refills | MetroHealth says patients can submit refill requests for refillable medications. | Request early because some refills require provider review. |
Emergency rule: MyChart should not be used for urgent situations. Always call 911 for emergencies.
Contact-Free Arrival and Visit Preparation
MetroHealth’s contact-free arrival process lets patients prepare before they come in. It can reduce check-in time and help keep personal, insurance and medication details current.
Open your upcoming visit
Log in to the MyChart app or the MetroHealth MyChart website, then go to Appointments and select your upcoming visit.
Tap “Get ready for your visit”
Use the visit-preparation prompt to begin the pre-arrival workflow.
Review and update details
MetroHealth lists personal information, insurance details, medications, allergies and health questionnaires as items to review.
Pay copay if offered
You may be able to pay a copay ahead of time. Use only official MyChart billing screens.
Submit and still follow arrival instructions
After submission, still follow the appointment’s location, desk, timing and ID/insurance-card instructions.
Appointments, Waitlist Offers and Scheduling Tickets
MetroHealth MyChart helps with appointment details and scheduling. The official FAQ includes practical details about waitlists and scheduling tickets that many users miss.
Schedule or view visits
Use MyChart to schedule your next appointment when available and view details of past and upcoming appointments.
Join the waitlist
If you want an earlier visit, open the future appointment in Visits and choose the waitlist link when available. Keep your mobile number and waitlist preferences updated.
Act fast on offers
MetroHealth says waitlist offers are awarded to the first patient who accepts. Offers are made around 7:40 PM and expire the next morning at 6:30 AM.
Scheduling ticket tip: if your provider orders care and you receive a scheduling ticket, you may see a home-page alert. You can also open Visits and select Schedule an Appointment.
MetroHealth MyChart Billing and Pay as Guest
MetroHealth allows bill payment through MyChart, Online Bill Pay as Guest, phone, mail and in-person clinic payment. Use official billing routes only.
Pay inside MyChart
MetroHealth says patients can view statements and pay bills by logging in to MyChart. An outstanding bill may also appear as a home-page alert.
Use Pay as Guest
If you do not have a MyChart account, MetroHealth directs users to the Online Bill Pay as Guest option on the official MyChart login page.
Call or email billing
Customer Service: 216-957-3250 or 877-509-0597, Monday-Thursday 8 a.m.-8 p.m. and Friday 8 a.m.-5 p.m. Email: customerservice@metrohealth.org.
Mail payment details
- Mail payments to The MetroHealth System, P.O. Box 931703, Cleveland, Ohio 44193.
- Include the bottom portion of your statement.
- Include check, money order or accepted card information as instructed.
- For general billing correspondence, another billing page lists P.O. Box 74633, Cleveland, OH 44194-0002.
Common billing questions
- Use MyChart or Customer Service to check your current balance.
- Request itemized charges through MyChart message or billing phone support.
- Ask billing support if you think you received a fraudulent or identity-theft-related bill.
- Use official pages only for payment or payment questions.
Payment safety: do not pay from random text links, popups, social media comments or unofficial “support” pages. Start from MetroHealth MyChart, Pay as Guest or the official billing page.
Medical Records, Sharing Hub and Radiology Images
MetroHealth says records can be downloaded or sent from MyChart within a few hours. MyChart can also be used to request a formal copy of a health record and request radiology images to share with providers.
Download or send your records
- Log in to MyChart.
- Go to the Sharing Hub menu.
- Select the person you want to share information with.
- Follow prompts to download or send records.
- Use Share Everywhere for temporary provider access when away from home.
Request a formal copy
- Log in to MyChart.
- Open Sharing Hub.
- Select Request formal copy of health record.
- Complete the online form.
- Choose whether records release to you or directly to a provider.
Record-sharing tip: if you manage records for another MetroHealth patient, log in, switch to that patient’s proxy account, then use Sharing Hub. This keeps records connected to the correct patient.
Proxy Access and Family Records
Proxy access lets an approved person use their own MetroHealth MyChart account and switch over to the MetroHealth patient they have proxy access over. It is safer than sharing passwords.
Minor proxy access
MetroHealth directs users to an online MyChart Proxy Access Authorization Form for access to a minor’s MyChart account.
Adult proxy access
For an adult age 18 or older, MetroHealth uses a MyChart Proxy Access Authorization PDF form.
Granting access
To grant access, log in, click Share My Record, click Friends & Family, and fill out the prompts.
Important proxy rules
- Each adult should have their own MyChart account.
- Spouses should not share one account; they can grant proxy access.
- Parents, spouses, adult children and other caregivers may be approved.
- Ask family-member questions only after opening that patient’s proxy chart.
- Proxy access may continue for 60 days after MetroHealth is notified of a patient death and marks the patient as deceased.
Proxy support
- Email: mychart@metrohealth.org.
- Phone: 216-778-8801.
- Support hours: Monday-Friday, 7 a.m.-7 p.m. ET.
- Spanish MyChart help uses the same email and phone.
- Use proxy access instead of password sharing.
Proxy safety: do not message about a family member from your own chart unless you are using that family member’s approved proxy chart. Otherwise, information may enter the wrong medical record.
Virtual Care and MyChart
MetroHealth offers virtual urgent and primary care from a smartphone, tablet or computer. Virtual care visits usually happen through video, but can include phone calls and secure messaging in MyChart.
Virtual urgent care
MetroHealth says virtual urgent care can provide care from wherever you are and that information from the visit is recorded in MyChart for access by you and your regular provider.
Virtual primary care
Virtual primary care can include video calls, phone calls and messaging in MyChart. Providers may review history, discuss symptoms and create care plans.
Use emergency care when needed
Virtual care and MyChart are not substitutes for emergency response. Use 911 or emergency care for severe or fast-moving symptoms.
Security, Third-Party Apps and Communication Preferences
MetroHealth’s FAQ gives several practical privacy rules that users should understand before sharing data, changing notification settings or using MyChart while traveling.
Secure account habits
- Use official MyChart pages only.
- Keep username and password private.
- Remember automatic logout after 15 minutes of keyboard inactivity.
- Log out if leaving a computer even briefly.
- Do not enter credentials into copied login forms.
Third-party app caution
- Third-party apps may access all personal data in MyChart after permission.
- Read app terms and conditions before sharing.
- MetroHealth does not review, endorse or recommend third-party applications.
- Revoke access from Linked Apps and Devices if needed.
- Use official MyChart or trusted app-store links.
Communication preferences
- Use Communication Preferences to manage notification types.
- Use Personal Information to update mailing address, phone and email.
- For SMS preferences, MetroHealth lists MyChart, mychart@metrohealth.org and 216-778-8801.
- To opt in to texts, MetroHealth lists texting JOIN to 85452.
- Keep contact information current for waitlist offers and appointment reminders.
Travel note: MetroHealth’s FAQ says MyChart is unavailable outside the United States as a security measure. Before international travel, consider printing needed immunizations, test results, medication lists, AVS, Health Summary or medical history from the web version.
MetroHealth Main Campus Map and Local Direction Tips
This map uses MetroHealth Main Campus Medical Center. For a real appointment, check your MyChart appointment details and the official location page for parking, service hours, entrance and clinic-specific instructions.
Helpful Video Resource Note
MetroHealth’s medical records page links to MyChart record-sharing videos, but a verified official video ID and exact upload date were not safely confirmed during this build. To avoid structured-data errors, this article does not include VideoObject schema. Use the official MetroHealth medical-records and MyChart pages for current guidance.
MetroHealth MyChart FAQ
What is MetroHealth MyChart?
MetroHealth MyChart is the secure patient portal for The MetroHealth System in Cleveland, Ohio. It provides access to medical records, test results, messages, appointments, bills, refill requests and family proxy tools.
Where do I log in to MetroHealth MyChart?
Use the official login page at mychart.metrohealth.org. Do not enter login credentials into third-party guide pages.
Is MetroHealth MyChart free?
Yes. MetroHealth’s FAQ says MyChart is a free service offered to patients.
What is the MetroHealth MyChart support number?
MetroHealth lists MyChart Support at 216-778-8801 and mychart@metrohealth.org, Monday-Friday, 7 a.m.-7 p.m. ET.
How do I sign up for MetroHealth MyChart?
Use the official signup page or ask to be signed up during your next visit. The signup page asks you to enter personal information, verify identity/contact details and choose a username and password.
How long does a MetroHealth activation code last?
MetroHealth says the access code is a 15-digit code used the first time you access MyChart. It expires after use or after 60 days.
What if my MetroHealth MyChart account is disabled?
You must call the MyChart support desk at 216-778-8801 to reactivate a disabled account. MetroHealth says this is done for your protection.
When can I see test results in MetroHealth MyChart?
MetroHealth says results are released after provider review; many are available within 24 hours, and some additional tests within three days. Always check provider notes.
How fast are MyChart messages answered?
MetroHealth says you should receive a response within 2 business days. MyChart should not be used for urgent situations or emergencies.
Can I attach files to a MyChart medical advice request?
Yes. MetroHealth says you may attach up to 4 files, with a 10MB maximum per file, in supported formats such as JPG, PNG, PDF, DOCX and some video formats.
Can I pay a MetroHealth bill in MyChart?
Yes. You can log in to MyChart to view a statement and pay a bill. If you do not have a MyChart account, use Online Bill Pay as Guest from the official MyChart login page.
What billing number should I call?
MetroHealth billing Customer Service is 216-957-3250 or toll-free 877-509-0597, Monday-Thursday 8 a.m.-8 p.m. and Friday 8 a.m.-5 p.m.
How do I download or send medical records?
Log in to MyChart, open Sharing Hub, select the person you want to share information with, and follow prompts to download or send records.
Can I request a formal copy of my health record?
Yes. MetroHealth says you can log in to MyChart, open Sharing Hub, select Request formal copy of health record, and complete the online form.
Can I share my records with a provider outside MetroHealth?
Yes. MyChart’s Share Everywhere can generate a temporary one-time share code for a provider to access basic medical information.
How does proxy access work?
The proxy uses their own MetroHealth MyChart account and can switch to the MetroHealth patient’s chart after approval. Minor access uses an online form; adult access uses a PDF authorization form.
Can spouses share one MyChart account?
No. MetroHealth says each adult must establish their own MyChart account because medical-record information is sensitive. Spouses can grant proxy access.
What is contact-free arrival?
Contact-free arrival lets you open an upcoming appointment in MyChart, tap “Get ready for your visit,” review personal and insurance details, update medications and allergies, answer questionnaires and pay a copay when offered.
Can I use MetroHealth MyChart outside the United States?
MetroHealth’s FAQ says MyChart is unavailable outside the United States as a security measure. Print needed health information before international travel.
What is MetroHealth’s main campus address?
Main Campus Medical Center is at 2500 MetroHealth Drive, Cleveland, OH 44109. Use your appointment details for exact entrance, clinic and parking instructions.
How do I avoid fake MetroHealth MyChart pages?
Start from metrohealth.org or mychart.metrohealth.org. Avoid copied login forms, unknown support numbers, unofficial app downloads and suspicious payment links.
Final Safe Path for MetroHealth MyChart
Use the official MetroHealth MyChart portal for secure actions, the official MyChart app for mobile access, MetroHealth billing pages for payments, Sharing Hub for records, official proxy access forms for family access, and MetroHealth support numbers for account or billing problems.
This guide provides practical details inside the article, but secure actions must happen only on MetroHealth’s official portal, app, billing pages, medical-record routes or public support phone numbers.