Mt Sinai MyChart: Login & Patient Portal Guide
Mt Sinai MyChart is now commonly accessed through MyMountSinai, Mount Sinai’s digital gateway for appointments, providers, virtual care, medical records, test results, messages, refills, check-in, visit next steps and bill payment.
This guide gives the official login, app, sign-up, recovery, support phone, billing, medical-record, video visit, proxy, location and safety details in one practical place.
Quick answer: use the official MyMountSinai / Mount Sinai MyChart login page at mychart.mountsinai.org. You can sign in with your existing MyChart username and password, register if you are a current Mount Sinai patient age 18 or older, reset access through the official recovery pages, pay as a guest, and use the MyMountSinai app for mobile care tools.
Important privacy warning: this is an independent guide. It does not collect MyMountSinai usernames, passwords, Epic IDs, activation codes, two-step codes, SSNs, insurance IDs, payment details, medical record numbers or private health information. Complete secure actions only on official Mount Sinai/MyMountSinai pages, official apps or with your Mount Sinai care team.
Official Mt Sinai MyChart Login
Mount Sinai’s official portal experience is branded MyMountSinai. The desktop portal remains available at mychart.mountsinai.org, and the MyMountSinai app builds on the MyChart tools many patients already know.
Open the official portal
Use the official MyMountSinai login page for medical records, results, messages, refills, appointments, video visits and bill-related actions.
Cookies and JavaScript are required
The official login page requires browser cookies and JavaScript. If the page shows an error, fix browser settings before trying again.
Use official support
The sign-up and video-visit help pages list the MyMountSinai help phone as 1-855-343-3470.
Which Official Mount Sinai MyChart Link Should You Use?
Most visitors need one exact task. Use this table to avoid wrong pages, old bookmarks, copied login forms and unsafe payment links.
| Task | Official route | Micro-step | Avoid this |
|---|---|---|---|
| Sign in | MyMountSinai login | Enter your username/Epic ID and password only on mychart.mountsinai.org. | Do not use third-party login forms. |
| Register | Sign up online | Self sign-up is for current Mount Sinai patients age 18 or older. | Do not create a duplicate account if recovery is needed. |
| Use activation code | Activation-code page | Contact your provider’s office if you need an activation code. | Do not share activation codes with anyone. |
| Forgot username | Recover username | Use the official page; username can be sent to the email on file. | Do not ask forums or comments to recover access. |
| Reset password | Reset password | Use the official reset page; call 1-855-343-3470 if you cannot verify details. | Do not share reset codes. |
| Pay bill as guest | Pay as Guest | Use the guarantor and visit account information from your statement. | Do not pay through random texts or popups. |
| Get hospital billing help | Manage Your Care | Call 212-731-3100 or 866-682-9380 for Mount Sinai Hospital bill help. | Do not assume all Mount Sinai bills use the same office. |
Official Numbers, Address and NYC Local Tips
Mount Sinai has multiple hospitals and many departments. Your appointment page is the best source for the exact building, entrance, floor, parking and arrival instructions.
| Need | Official detail | Use it for |
|---|---|---|
| MyMountSinai support | 1-855-343-3470 | Sign-up, activation, password, username, video visit or portal access help. |
| The Mount Sinai Hospital | 1 Gustave L. Levy Place, New York, NY 10029 | Official hospital mailing/location reference. |
| Main switchboard | 212-241-6500 or 212-590-3300 | General hospital routing and department transfers. |
| Physician referral | 800-TO-SINAI / 800-867-4624 | Find a Mount Sinai doctor or service. |
| The Mount Sinai Hospital billing | 212-731-3100 or 866-682-9380 | Hospital bill payment and Patient Financial Services help. |
| Medical records | 212-241-7601 | Formal hospital records request questions. |
| Patient representatives | 212-659-8990, Monday-Friday, 9 a.m.-5 p.m. | Questions, complaints, concerns, patient rights and hospital-policy support. |
| Parking garage | 1292 Park Ave, New York, NY 10029; 212-241-5125 | Hourly/daily parking rate questions for the main campus garage. |
NYC tip: use the right entrance
The main entrances include the Guggenheim Pavilion at 1190 Fifth Avenue and 1468 Madison Avenue. The emergency room entrance is on Madison Avenue.
NYC tip: public transit is practical
Mount Sinai lists subway line 6 and bus routes M1, M2, M3, M4, M96, M98, M101, M102, M103 and M106 for campus access.
NYC tip: parking needs planning
The hospital parking garage is open 24/7, but rates and nearby options vary. Leave extra time if you are visiting a new building.
How to Sign Up for Mt Sinai MyChart / MyMountSinai
Mount Sinai’s sign-up page says MyMountSinai self sign-up is available for current Mount Sinai patients who are 18 years of age or older. The official flow asks you to enter information, verify identity or contact information, and choose a username and password.
Start from the official sign-up page
Use the official MyMountSinai sign-up page. Do not enter personal details into copied sign-up forms on third-party sites.
Verify your information
The official sign-up flow may ask for information that matches your Mount Sinai record. If you cannot verify, use the official support number.
Use activation code when provided
Mount Sinai’s FAQ says patients without an account should contact their provider’s office to obtain a MyMountSinai activation code.
Add Mount Sinai email to safe senders
The official sign-up page advises adding donotreply@mountsinai.org to safe senders so MyMountSinai notifications can reach your email.
Processing tip: the sign-up page says you may receive an activation code by mail or email within a week after a request is sent to the clinic. If you do not receive it, call customer service or the official help line.
Forgot Username, Password, Passkey or Login Access?
Use official recovery pages only. MyMountSinai also shows a “Log in with passkey” option and a CLEAR option for account creation or password reset, but sensitive recovery steps should stay inside official Mount Sinai systems.
Recover username
The official recovery page says if an email address is on file, your MyMountSinai username will be sent to the email used for registration.
Reset password
Use the official password reset page. If you cannot remember required information, contact the MyMountSinai help desk at 1-855-343-3470.
Use CLEAR carefully
Mount Sinai says CLEAR can be used to create a MyMountSinai account or reset a password. Use only the official link from Mount Sinai or the official portal.
Security warning: never share a password, passkey prompt, activation code, reset code or recovery screen with anyone. A safe guide will link to the official page, not ask for your details.
MyMountSinai App: Mobile Portal Access
The MyMountSinai app is Mount Sinai’s mobile gateway for care. Mount Sinai says the app can help users find and manage appointments, access virtual care, check symptoms, find urgent care, view records and results, message providers, request refills, check in, view next steps and pay bills using Apple Pay or Google Pay.
Download from official stores
Install MyMountSinai from Apple App Store or Google Play only. Do not use APK mirror sites or unofficial downloads for patient portal access.
Use your MyChart login
Mount Sinai says you can continue using your MyChart login and password with the MyMountSinai app.
Set biometric login
The official app page says users can turn on passcode, Touch ID, Face ID or biometric login from Account Settings when supported by the device.
App update tip: Mount Sinai recommends keeping the app updated for latest features and security. Turn on automatic updates or manually update from the official app store.
Mt Sinai MyChart Problem Helper
This safe helper does not collect private information. Choose the issue and it points to the right official route.
What You Can Do in MyMountSinai
MyMountSinai brings many MyChart features into one app and desktop portal. Feature availability can depend on your provider, account, location and visit type.
| Feature | What it helps with | Practical tip |
|---|---|---|
| Appointments | Schedule or manage visits with new or existing providers. | Use the app or desktop portal; call the office if the visit type is not listed. |
| Virtual care | Virtual urgent care, virtual primary care, message-only care and video visits. | Check state/location rules and appointment instructions before relying on virtual care. |
| Results and records | Medical records, lab results, test results and appointment notes. | Results may appear quickly; ask your care team if you need interpretation. |
| Messages | Provider communication and non-urgent care questions. | Some messages may be billed if provider response takes more than a few minutes. |
| Prescription refills | Request refills for refillable medications. | Use Medications or Messages, then choose the refill option. |
| Check-in and next steps | eCheck-In, visit preparation, after-visit next steps and bill payment. | Complete check-in before a video visit so the camera icon can appear. |
Messages and Urgent-Care Warning
MyMountSinai messaging is useful for non-urgent communication. It is not a replacement for emergency care, urgent symptoms or time-sensitive medical decisions.
Good uses for messages
- Non-urgent follow-up questions.
- Medication clarification when appropriate.
- Questions about results after reviewing them.
- Care-team communication that can wait.
Do not use messages for
- Chest pain, breathing trouble or stroke symptoms.
- Major injury or severe allergic reaction.
- Rapidly worsening symptoms.
- Anything needing immediate attention.
Emergency rule: for life-threatening symptoms, call 911 or go to the nearest emergency department. Do not wait for a portal message reply.
Prescription Refills in MyMountSinai
Mount Sinai’s FAQ gives two refill paths inside MyMountSinai. Use the route that matches how the prescription appears in your account.
Route 1: Medications
- Log in to MyMountSinai.
- Open the menu.
- Choose Medications.
- Select Request Refills.
- Follow pharmacy and medication prompts.
Route 2: Messages
- Open Messages.
- Choose Send a Message.
- Select Refill a Medication.
- Add needed details if prompted.
- Contact the office for urgent medication problems.
Test Results, Notes and Medical Records
Mount Sinai says test results are automatically sent as soon as they are available, which means you may see results before your provider contacts you. If you prefer not to see certain results first, speak with your provider before the test.
View test results
Use MyMountSinai to view medical records, lab results and test results. Read provider comments when available.
Fix incorrect information
The FAQ says MyMountSinai health information comes from your electronic medical record. Contact your care team if something looks incorrect.
Request formal records
For a formal copy of records from hospitalization, surgery, clinic visits or emergency care, use the medical records office process.
Results safety: a portal result is not the same as a full medical explanation. Contact your ordering provider or care team if a result is unexpected, confusing or linked to new symptoms.
Video Visits, eCheck-In and Zoom
Mount Sinai’s video visit FAQ says you can connect with a provider from home using the MyMountSinai app when your doctor’s office offers that option. Video visits may use Zoom, and Mount Sinai recommends preparing before the appointment.
Schedule the video visit
Video visits can be scheduled by phone or through the MyMountSinai app. In the app, use Make an Appointment and choose the Video option when it is offered.
Complete eCheck-In
Before the visit, use the Get ready / eCheck-In function to verify demographic information and complete required forms.
Join 15-30 minutes early
Mount Sinai says to log in 15-30 minutes before the appointment, complete check-in, wait for the green camera icon and click Join video visit.
Video visit checklist
- Download MyMountSinai if using mobile.
- Download Zoom if instructed.
- Use a private area with strong Wi-Fi.
- Test camera, microphone and speakers.
- Put phone on Do Not Disturb.
- Disable Bluetooth if it causes audio issues.
Connection tips
- Do not switch between apps during the call.
- Rotate phone to landscape if the provider image is small.
- Use headphones for clearer sound.
- Join a Zoom test meeting before the appointment if needed.
- Stay in the virtual waiting room until the provider joins.
Virtual Urgent Care and Virtual Primary Care
Mount Sinai Virtual Urgent Care is available through MyMountSinai for non-emergency issues. Mount Sinai says Virtual Urgent Care requires a MyMountSinai account and a smart device with a camera.
| Care option | Official detail | Practical note |
|---|---|---|
| Virtual Urgent Care | Available for non-emergency issues, from web browser or MyMountSinai app. | Mount Sinai lists availability in New York and Florida, with specific hours. |
| Virtual Primary Care | Same-day video appointments may be available for primary care needs. | Mount Sinai lists telehealth availability for patients located in New York, New Jersey, Connecticut and Florida. |
| Emergency care | Not appropriate for portal messages or routine virtual care. | Call 911 or use emergency services for severe or life-threatening symptoms. |
Mount Sinai Billing, Guest Pay and Payment Help
The Mount Sinai Hospital bill may include facility, procedure and diagnostic charges. You can pay online, by phone, by mail or in person depending on the bill and location. Use official Mount Sinai bill-pay routes only.
Pay as guest
The official MyMountSinai guest pay page explains guarantor and visit account information. You can also sign in to save payment methods or review history.
Hospital billing phone
For The Mount Sinai Hospital bill payment or Patient Financial Services, Mount Sinai lists 212-731-3100 and 866-682-9380.
Phone payment
Mount Sinai says payments can be made by debit or credit card over the phone through customer service or an automated phone system available 24/7.
| Billing method | Official detail | User action |
|---|---|---|
| Online | Use secure online payment or MyMountSinai Pay as Guest. | Start from official Mount Sinai or MyMountSinai pages. |
| By phone | 212-731-3100 or 866-682-9380 for The Mount Sinai Hospital Patient Financial Services. | Use a card over the phone only when you have confirmed the official number. |
| By mail | The Mount Sinai Hospital, P.O. Box 27761, New York, NY 10087-7761. | Mail checks or money orders using your statement details. |
| In person | Mount Sinai lists Financial Counseling and Main Cashier locations on campus. | Confirm location and office availability before going in person. |
Payment safety: this article does not collect payments. Do not pay through unknown texts, popups, search ads, comments, shortened links or unofficial pages using Mount Sinai branding.
Medical Records Office: When MyMountSinai Is Not Enough
MyMountSinai gives portal access to many records and results, but a formal copy of records from hospitalization, surgery, clinic visits or emergency care may require a medical release form.
Medical Records office
Mount Sinai lists The Mount Sinai Hospital Medical Records at One Gustave L. Levy Place, Box 1111, New York, NY 10029.
Records phone
The Mount Sinai Hospital contact page lists Medical Records at 212-241-7601.
Use the release form
Formal records generally require a completed medical release form. Do not upload forms to unofficial websites.
Proxy, Family and Caregiver Access
Proxy access is safer than sharing a username and password. Mount Sinai-related portal guidance indicates that caregiver or family access should be granted through proper consent/proxy authorization, not through password sharing.
Use portal sharing where available
- Log in to your own MyMountSinai account.
- Look for sharing, proxy or family access options.
- Grant only the level of access needed.
- Review and remove access when it is no longer needed.
- Call the provider office if the patient is a minor or the option is not visible.
Do not share passwords
- Passwords expose records, messages and billing details.
- Proxy access can be limited when supported.
- Teen, minor, adult and caregiver rules can differ.
- Provider offices can confirm the correct authorization process.
- Emergency medical decisions should not wait for portal access.
Practical proxy tip: for children, caregivers, executive assistants or legal representatives, call the relevant Mount Sinai office or use the sharing/proxy options shown inside the official account. Rules may differ by care setting and patient age.
The Mount Sinai Hospital: Entrances, Transit and Parking
Mount Sinai’s main campus spans East 98th to 102nd Streets between Madison and Fifth Avenues. Always confirm the exact building in your appointment details before travel.
| Need | Official detail | Helpful action |
|---|---|---|
| Main entrances | Guggenheim Pavilion at 1190 Fifth Avenue and 1468 Madison Avenue. | Use appointment paperwork to choose the correct entrance. |
| Emergency room | Emergency room entrance is on Madison Avenue. | For emergencies, do not use portal messaging. |
| Public transit | Subway 6 and bus lines M1, M2, M3, M4, M96, M98, M101, M102, M103 and M106. | Check MTA service status before travel. |
| Main garage | 1292 Park Ave, between Park and Madison Avenues on 99th Street. Open 24 hours. | Call 212-241-5125 for hourly/daily rate questions. |
Privacy, Scam and Portal Safety Checklist
Patient portal keywords attract fake login pages and fake bill-payment links. A safe guide should send users to official pages and warn against credential sharing.
Before you log in
- Start from mychart.mountsinai.org.
- Check that the page is not a copied login form.
- Use your own device when possible.
- Do not save passwords on public computers.
- Never share passkeys, reset codes or activation codes.
Before you pay
- Use official MyMountSinai guest pay or Mount Sinai bill-pay pages.
- Confirm the hospital, visit account and guarantor information.
- Call official billing numbers if the bill looks wrong.
- Do not pay from random texts or popups.
- Keep confirmation records from official pages.
Before you message
- Use portal messages for non-urgent needs only.
- Remember some messages may be billed when a response takes more than a few minutes.
- Do not use MyMountSinai for emergencies.
- Do not upload public screenshots of results.
- Call the office if the issue cannot wait.
Mount Sinai Hospital Map and Directions
Use this map for broad orientation only. The Mount Sinai Hospital campus has multiple entrances and buildings. Your appointment page, visit text, provider office or printed paperwork should control the final arrival route.
Official MyMountSinai Video Playlist
Mount Sinai has official MyMountSinai video playlists, but VideoObject schema is not added here because a single exact video title, upload date and thumbnail were not fully verified for this article. The playlist embed is for visual help only.
Mt Sinai MyChart FAQ
Is this the official Mt Sinai MyChart website?
No. This is an independent guide. Use the official MyMountSinai links in this article to sign in, sign up, recover access, pay bills or get support.
What is the official Mount Sinai MyChart login page?
The official portal is MyMountSinai at mychart.mountsinai.org/mychart/Authentication/Login.
What happened to Mount Sinai MyChart?
Mount Sinai says MyChart features are still available through MyMountSinai. Existing MyChart login credentials can be used with the MyMountSinai app.
Can I still use my MyChart username and password?
Yes. Mount Sinai says you can continue to use your MyChart login and password with the MyMountSinai app.
What is the MyMountSinai support phone number?
Mount Sinai lists MyMountSinai help at 1-855-343-3470.
Who can self sign up for MyMountSinai?
The official sign-up page says MyMountSinai self sign-up is available for current Mount Sinai patients age 18 or older.
How do I get a MyMountSinai activation code?
Mount Sinai’s FAQ says patients should contact their provider’s office directly to obtain a MyMountSinai activation code if they do not already have an account.
How do I recover my MyMountSinai username?
Use the official Recover Username page. If an email address is on file, your username can be sent to the email used for registration.
How do I reset my MyMountSinai password?
Use the official password reset page. If you cannot verify the required details, call 1-855-343-3470 or use official support.
Can I use CLEAR to create or reset a MyMountSinai account?
Mount Sinai says CLEAR can be used to create a MyMountSinai account or reset a password. Start only from official Mount Sinai or official portal links.
What can I do in the MyMountSinai app?
The app can help find physicians, schedule or manage appointments, access virtual care, check symptoms, find urgent care, view records and results, send messages, request refills, check in, view next steps and pay bills.
Can I use Touch ID or Face ID?
Yes. Mount Sinai’s app page says users can set up passcode, Touch ID, Face ID or biometric login from Account Settings when supported.
Why am I seeing test results before my provider calls?
Mount Sinai says test results are automatically sent as soon as they are available. If you prefer not to see results first, speak with your provider before the test.
How do I request prescription refills?
Mount Sinai’s FAQ says you can request refills through Medications, then Request Refills, or through Messages, Send a Message, then Refill a Medication.
Are MyMountSinai messages always free?
Mount Sinai says most messages are free, but a message may be billed to insurance when answering takes more than a few minutes.
How do Mount Sinai video visits work?
Mount Sinai says video visits can be scheduled by phone or through the MyMountSinai app. Before the visit, complete eCheck-In, then join 15-30 minutes before appointment time.
Does Mount Sinai use Zoom for video visits?
Mount Sinai’s video visit FAQ says Zoom may be used and recommends downloading Zoom before the visit for the best experience.
What should I do before a video visit?
Use a private area with strong Wi-Fi, test audio/video, disable distracting notifications, avoid switching apps and have a device with camera and microphone.
Can I use MyMountSinai for urgent symptoms?
No. Use 911, emergency care or urgent care instructions for emergencies or severe symptoms. Portal messages are not for emergency care.
How do I pay a Mount Sinai bill?
Use official Mount Sinai bill-pay pages, MyMountSinai Pay as Guest, phone payment or official Patient Financial Services routes depending on the bill.
What is the Mount Sinai Hospital billing phone?
The Mount Sinai Hospital manage-care page lists 212-731-3100 and 866-682-9380 for bill payment or Patient Financial Services.
How do I request formal medical records?
Use The Mount Sinai Hospital Medical Records process. The hospital lists Medical Records at One Gustave L. Levy Place, Box 1111, New York, NY 10029 and phone 212-241-7601.
Where is The Mount Sinai Hospital?
The Mount Sinai Hospital is listed at 1 Gustave L. Levy Place, New York, NY 10029. Main entrances include 1190 Fifth Avenue and 1468 Madison Avenue.
What is the main Mount Sinai Hospital phone number?
The official contact page lists the main switchboard at 212-241-6500 or 212-590-3300.
Where should I park at Mount Sinai Hospital?
Mount Sinai lists a parking garage at 1292 Park Ave, New York, NY 10029, open 24 hours. Call 212-241-5125 for parking rate questions.
Final Safe Path for Mt Sinai MyChart
Use the official MyMountSinai login for portal actions, the official sign-up or activation-code route for new access, the official recovery pages for username/password problems, and official Mount Sinai billing and medical-record pages for payment or record requests.
This article gives the practical details inside the page, while private actions such as logging in, paying bills, messaging providers, joining video visits and requesting records should happen only through official Mount Sinai systems.