Presbyterian MyChart: Login & Patient Portal Guide
Presbyterian MyChart gives Presbyterian Medical Group patients secure online access to health information, test results, non-urgent care-team messages, prescription renewals, appointments, bills, eCheck-In, proxy access and family health management.
This guide focuses on Presbyterian Healthcare Services in New Mexico. It gives the official login routes, myPRES registration, app help, billing, records, video visit, proxy, support numbers, hospital address and safe troubleshooting steps in one practical page.
Quick answer: Presbyterian patients usually access MyChart through myPRES or the official Presbyterian MyChart page. Use MyChart to view test results, message your care team for non-urgent questions, request prescription renewals, schedule or manage appointments, complete eCheck-In, pay bills, view statements and request proxy access. For technical help with MyChart or myPRES, call 505-923-5590 or toll-free 1-866-861-7444.
Important privacy warning: this is an independent guide. It does not collect MyChart usernames, myPRES passwords, activation codes, multi-factor authentication codes, payment details, insurance IDs, medical record numbers, SSNs or private health information. Complete sensitive actions only on official Presbyterian, myPRES or MyChart pages.
Official Presbyterian MyChart Login
Presbyterian Healthcare Services connects patient portal access through MyChart and myPRES. Presbyterian’s MyChart page says patients can log in, register, use the mobile app and request proxy access for family health information.
Open the official MyChart route
Use Presbyterian’s official MyChart or myPRES pages for health records, results, messages, renewals, appointments and billing.
Use myPRES when prompted
Presbyterian bill pay and MyChart access often route through myPRES. Create or sign in to myPRES when the official page tells you to do so.
Use technical support if stuck
The MyChart and myPRES technical helpdesk is available 24 hours a day, 7 days a week for setup, password resets and user ID help.
Which Official Presbyterian Link Should You Use?
Most readers need a direct path. Use this table to avoid wrong portals, duplicate accounts and unsafe forms.
| Task | Official route | Micro-step | Avoid this |
|---|---|---|---|
| Sign in | myPRES login or MyChart login | Start from Presbyterian’s official MyChart page if you are unsure. | Do not enter login details into third-party pages. |
| Register | Register for myPRES/MyChart | Create your myPRES account, then activate MyChart when prompted. | Do not create a second account if you only forgot your password. |
| Forgot user ID | Use self-service or technical support | Use official self-service or call 505-923-5590 / 866-861-7444. | Do not ask public forums to identify your account. |
| Reset password | Use official self-service/support | Reset only through official myPRES/MyChart pages or the 24/7 helpdesk. | Do not share reset links or MFA codes. |
| Pay doctor/hospital bill | Presbyterian Pay My Bill | Log in to MyChart using myPRES or use guest pay for a one-time payment. | Do not pay through random text links or popups. |
| Request records | Privacy & Security / records request | Use MyChart Sharing Hub for your own records or authorization form for another party. | Do not upload record forms to unofficial sites. |
| Video visit | Virtual urgent care | Complete eCheck-In, log in 5-10 minutes early and test audio/video. | Do not wait until appointment time to test your device. |
Official Numbers, Address and New Mexico Local Tips
Presbyterian Healthcare Services serves multiple New Mexico locations. Use your appointment details for the exact clinic, hospital, entrance and department.
| Need | Official detail | Use it for |
|---|---|---|
| MyChart / myPRES technical support | 505-923-5590 or 1-866-861-7444 | Account setup, password reset, user ID, MyChart access and myPRES technical problems. |
| Customer Service Center | 505-923-5256 | General Presbyterian Healthcare Services inquiries in New Mexico. |
| Primary care appointment help | 1-844-PRES DOC / 1-844-773-7362 | Schedule primary care, request a new primary care provider or discuss non-urgent concerns. |
| Presbyterian Hospital | 1100 Central Ave. SE, Albuquerque, NM 87106; 505-841-1234 | Main Albuquerque Presbyterian Hospital orientation and general hospital contact. |
| Presbyterian Kaseman Hospital | 8300 Constitution Ave. NE, Albuquerque, NM 87110 | Medical-records office and northeast Albuquerque hospital-campus orientation. |
| Medical records help | 505-841-1944; fax 505-841-1153; phsroi@phs.org | Release of information, formal records, records not available through MyChart. |
| Interpreter services | 1-800-797-5343 | Free interpreter services for health or drug plan questions. |
Local tip: confirm the facility
Presbyterian has hospitals in Albuquerque, Rio Rancho, Española, Ruidoso, Tucumcari, Clovis, Santa Fe, Socorro and more. Do not assume every appointment is at Presbyterian Hospital.
Local tip: use myPRES for both care and coverage
myPRES can matter for patients and health plan members. MyChart is for health records and care tasks; myPRES can also connect members to claims, coverage and ID-card tools.
Local tip: video visits need device testing
If you are scheduled for a video appointment, Presbyterian says to test your smartphone or computer to make sure audio and video work well.
How to Register and Activate Presbyterian MyChart
Presbyterian’s MyChart page says patients should create a myPRES account and activate MyChart before downloading the mobile app, so they can access MyChart without logging through myPRES every time.
Start with official myPRES registration
Use Presbyterian’s official myPRES registration page. Do not enter personal information into copied registration forms on third-party websites.
Activate MyChart after account setup
After creating your myPRES account, activate MyChart through the official Presbyterian route so your patient portal connects correctly.
Use technical support if verification fails
If registration, user ID lookup or password reset does not work, call the 24/7 technical helpdesk at 505-923-5590 or 1-866-861-7444.
Then install the mobile app if desired
Presbyterian says after creating myPRES and activating MyChart, you can download the mobile app to access MyChart on a smartphone without logging through myPRES each time.
Important: myPRES registration and MyChart activation are not the same as a random “create account” form. Use Presbyterian’s official links so your record, billing and care-team access connect correctly.
Password, User ID and Multi-Factor Authentication
Presbyterian’s homepage and contact resources mention a security update with Multi-Factor Authentication for patients using online services, including MyChart. Keep MFA codes private and use official self-service only.
Forgot password
Use official myPRES/MyChart self-service or call technical support. Do not use password-reset links from unknown texts or emails.
Forgot user ID
Presbyterian’s contact page says technical support can help find your user ID. Online self-service is also available 24/7.
MFA code safety
Enter MFA codes only on official Presbyterian/myPRES/MyChart pages. Support pages and guides should never ask you to reveal the code.
Security rule: never share your password, user ID, reset link, activation code or MFA code. If someone asks for it by text, phone, social media or a third-party page, stop and contact official Presbyterian support.
MyChart App and myPRES App: Which One Do You Need?
Presbyterian patients can use the MyChart mobile app for patient-portal tasks after activation. Presbyterian Health Plan members may also use the myPRES app for plan coverage, claims and health-plan tools.
| App / portal | Best for | Setup step | Official route |
|---|---|---|---|
| MyChart app | Test results, messages, medications, appointments, proxy access, After Visit Summary and family health management. | Create myPRES, activate MyChart, install MyChart, then select Presbyterian Healthcare Services. | Download MyChart help |
| myPRES app / portal | Health plan coverage, claims, digital member card, care access, doctor search and secure health-plan communication. | Register or log in to myPRES through official Presbyterian pages. | myPRES member portal |
| Website browser | Registration, billing statements, medical-record request steps and troubleshooting. | Use a personal trusted browser and start from Presbyterian’s official site. | Presbyterian MyChart page |
App safety: install healthcare apps only from Apple App Store or Google Play. Do not install unofficial APK files or apps promoted by unknown search ads.
Presbyterian MyChart Problem Helper
This safe helper does not collect private information. Choose the issue and it points to the best official route.
What You Can Do in Presbyterian MyChart
Presbyterian lists MyChart as a secure way to access key patient information and complete common care tasks without unnecessary phone calls.
| Feature | What it helps with | Practical tip |
|---|---|---|
| Test results | View test results once available in the portal. | Contact your care team if a result is unexpected or confusing. |
| Non-urgent messages | Send and receive non-urgent messages with your care team. | Do not use MyChart for emergencies or urgent symptoms. |
| Prescription renewals | Request prescription renewals and view current medications. | Contact the office or pharmacy directly if the refill is urgent. |
| Appointments | Schedule primary and specialty care, view past appointments, accept newly available appointments, cancel or confirm upcoming appointments. | Call 1-844-PRES DOC if the appointment type is not available online. |
| eCheck-In | Pay co-pays, sign documents and verify or update information before appointments. | Complete before arrival or video visit so check-in problems do not delay care. |
| Billing | Pay doctor and hospital bills, sign up for paperless billing, view statements and payment history. | Use official guest pay or myPRES login only. |
| Proxy access | Request access to child records or grant access to another adult. | Use proxy access instead of sharing passwords. |
eCheck-In and Appointment Preparation
Presbyterian says MyChart eCheck-In can be used before appointments to pay co-pays, sign documents and verify or update information.
Open your appointment in MyChart
Log in through the official route and open the upcoming appointment. If eCheck-In is available, follow the prompts.
Review visit details before arrival
Verify your location, provider, visit type, phone number, insurance information and any pre-visit instructions.
For video visits, test your device
Presbyterian advises testing your smartphone or computer so audio and video work well and are compatible for telehealth.
Practical tip: eCheck-In helps, but it may not replace every arrival step. Follow front-desk, text-message, email or MyChart instructions for your specific appointment.
Messages and Urgent-Care Warning
Presbyterian’s MyChart page says messages are for non-urgent communication with your care team. It also warns not to use MyChart for urgent needs and to call 911 for medical emergencies.
Good uses for MyChart messages
- Non-urgent follow-up questions.
- Questions about test results after reviewing them.
- Care-team clarification that can wait.
- Appointment or medication questions when appropriate.
Do not use MyChart messages for
- Chest pain, stroke symptoms or breathing trouble.
- Severe allergic reaction or major injury.
- Rapidly worsening symptoms.
- Anything that needs immediate attention.
Emergency rule: if you are having a medical emergency, call 911. Do not wait for a portal message, email reply or online response.
Prescription Renewals and Medication List
Presbyterian says MyChart can request prescription renewals and view current medications. This is useful for routine renewals, but urgent medication problems still need direct contact with the provider office or pharmacy.
Use MyChart when appropriate
- Open your MyChart account through official Presbyterian/myPRES routes.
- Review current medications.
- Choose the prescription renewal option when available.
- Confirm pharmacy and follow any provider prompts.
- Watch messages for care-team follow-up.
Call directly when needed
- You are out of medication.
- You have side effects.
- The medication is missing from MyChart.
- The pharmacy says approval is not received.
- The refill is controlled, time-sensitive or changed.
Test Results, Health Summary and After Visit Summary
Presbyterian MyChart can show test results, allergies, immunizations, current health issues, medications, visit details and After Visit Summary instructions.
View test results
Use MyChart to view results when available. If a result is confusing, contact your provider’s office for interpretation.
Review health summary
MyChart can include allergies, immunizations, current health issues and current medications from your Presbyterian record.
Use After Visit Summary
After visits, review instructions, next steps and care information in your After Visit Summary.
Results safety: portal results can be helpful, but they are not a full medical explanation. Contact your provider if symptoms are changing or a result is unexpected.
Presbyterian Billing, Guest Pay and Paperless Billing
Presbyterian offers multiple ways to pay doctor, hospital, ambulance or health plan premium bills. For doctor or hospital services, Presbyterian says users can log in to MyChart using myPRES, sign up for paperless billing, view statements and access payment history.
Pay with MyChart / myPRES
Log in to MyChart using myPRES to pay doctor or hospital bills, view statements and manage payment history.
Use guest pay
Presbyterian allows one-time payment for doctor or hospital services without logging in or registering for myPRES.
Know bill type first
Doctor/hospital, ambulance and health plan premium payments may use different official payment routes. Start from Presbyterian’s Pay My Bill page.
| Bill type | Official route | Safe action |
|---|---|---|
| Doctor or hospital services | MyChart using myPRES, or doctor/hospital Guest Pay. | Use official Pay My Bill or MyChart pages only. |
| Ambulance services | Presbyterian Pay My Bill page links to a separate ambulance payment route. | Start from Presbyterian’s official Pay My Bill page. |
| Health plan premium | Individual/family and Medicare Advantage premiums use separate official payment routes. | Confirm bill type before paying. |
Payment safety: this page does not collect money. Do not pay from unknown texts, comments, popups, shortened URLs or ads that imitate Presbyterian branding.
Medical Records: MyChart Sharing Hub and Formal Requests
MyChart can provide many records, but some records may require a formal medical-record request. Presbyterian says you can request your own records through MyChart by using Sharing Hub, and processed records are available in Document Center for up to 30 days.
Request through MyChart
Log in, select Sharing Hub and follow the instructions. Download or print processed records from Document Center within the access window.
Use authorization forms
If records need to be released to another party, use the official Authorization Form for Release of Protected Health Information.
Records not always in MyChart
X-rays, sleep study results, specialty tests, birth records, certificates and outside test results may require the medical records office.
| Records detail | Official information | Use it for |
|---|---|---|
| Medical records office | First Floor, Health Information Management Office, Presbyterian Kaseman Hospital Physician Office Building, 8300 Constitution Ave. NE, Albuquerque, NM 87110. | Records not available through MyChart and formal records questions. |
| Hours | Monday-Friday, 8:00 a.m. to 5:00 p.m. | Plan before visiting the office. |
| Phone / Fax | Phone 505-841-1944; Fax 505-841-1153. | Questions and form submission help. |
| Email / Mail | phsroi@phs.org; Release of Information/Medical Records, PO Box 26666, Albuquerque, NM 87125. | Submit authorization forms by official methods only. |
Proxy Access and Teen MyChart Rules
Presbyterian says patients can request proxy access to family health information and grant proxy access to another adult. It also says teenagers between 14 and 17 can have access to engage directly with providers.
| Access type | Official rule summary | Practical step |
|---|---|---|
| Child proxy | Parents or guardians can request access to certain information about a child, as permitted. | Use proxy access request options from MyChart or official Presbyterian guidance. |
| Adult proxy | Adults may grant proxy access to another adult for permitted medical information. | Use official MyChart proxy options rather than password sharing. |
| Teens 14-17 | Presbyterian says MyChart offers teenagers between 14 and 17 access to directly engage with their providers. | Teen accounts and parent access may differ because of New Mexico state law and privacy rules. |
| Family management | The MyChart mobile app can help manage family healthcare while on the go when proxy access is permitted. | Use app access only after your own account and proxy permissions are set correctly. |
Proxy safety: do not share passwords between spouses, parents, teens or caregivers. Use proxy access so permissions are tracked and can be adjusted.
VirtualPRES and Presbyterian Video Visits
Presbyterian offers VirtualPRES and virtual urgent care options. For scheduled video visits, Presbyterian says to complete eCheck-In, log in before the appointment and test audio/video.
Schedule the virtual appointment
Use VirtualPRES, MyChart scheduling, or the appropriate official care route depending on whether you need urgent care, primary care, behavioral health, dermatology or another virtual option.
Complete eCheck-In
Presbyterian says eCheck-In is required before video appointments. Complete it before the visit to avoid last-minute delays.
Join 5-10 minutes early
For video visits, Presbyterian says to log into MyChart, select the video appointment and click “Join video visit” 5-10 minutes before the appointment.
Test audio and video
Use a smartphone, tablet or computer with working webcam, microphone and speaker. Test before the appointment, not at appointment time.
Video visit checklist
- Use a stable internet connection.
- Charge your device or plug it in.
- Allow camera and microphone permissions.
- Use a private, quiet and well-lit location.
- Keep insurance and medication details nearby.
When not to use video care
- Life-threatening symptoms.
- Serious injury or sudden weakness.
- Severe breathing trouble or chest pain.
- Emergency mental health crisis.
- Any situation where 911 or emergency care is needed.
Wrong Presbyterian Portal?
The word “Presbyterian” can refer to different healthcare organizations. This page is for Presbyterian Healthcare Services in New Mexico, not every hospital with “Presbyterian” in the name.
Presbyterian Healthcare Services
Use this page if you are a Presbyterian Medical Group, Presbyterian hospital or Presbyterian Health Plan user in New Mexico.
NewYork-Presbyterian
NewYork-Presbyterian/Weill Cornell/Columbia patients commonly use Connect or myConnectNYC, which is different from Presbyterian Healthcare Services MyChart.
Not sure?
Check the logo on your bill, appointment message, discharge paperwork or insurance card before entering any login details.
Privacy, Scam and Portal Safety Checklist
Healthcare portal searches can attract fake login pages and fake payment links. This page should guide users safely to official Presbyterian systems, not collect private information.
Before you log in
- Start from phs.org, mypres.phs.org or mychart.phs.org.
- Do not enter credentials into third-party pages.
- Use your own device when possible.
- Do not save passwords on shared computers.
- Never share MFA codes.
Before you pay
- Start from Presbyterian Pay My Bill.
- Confirm bill type before payment.
- Use Guest Pay only from official MyChart pages.
- Ignore unknown text links and popups.
- Keep payment confirmation records.
Before you share records
- Use Sharing Hub or official authorization forms.
- Do not upload forms to unofficial sites.
- Use proxy access instead of password sharing.
- Review who has access to your records.
- Call 505-841-1944 for records help.
Presbyterian Hospital Map and Location Finder
Use this map for broad orientation only. Presbyterian has many hospitals and clinics across New Mexico. Your MyChart appointment page or appointment message should control the exact destination.
Official Presbyterian MyChart Video
Presbyterian has an official video explaining access to medical records through MyChart. The video below is included to help visual learners understand the patient portal concept.
Presbyterian MyChart FAQ
Is this the official Presbyterian MyChart login page?
No. This is an independent guide. Use official Presbyterian, myPRES or MyChart links in this article to sign in, register, pay bills or get support.
Where do I log in to Presbyterian MyChart?
Start from Presbyterian’s official MyChart page or use the official myPRES/MyChart login routes linked in this article.
What is myPRES?
myPRES is Presbyterian’s online portal route that can connect patients and health plan members to care, coverage and MyChart-related tools depending on account type.
What can I do in Presbyterian MyChart?
You can view test results, send non-urgent messages, request prescription renewals, view medications, access health summary, manage appointments, use eCheck-In, review After Visit Summary, pay bills and manage proxy access.
What is the Presbyterian MyChart technical support phone number?
Presbyterian lists MyChart and myPRES technical support at 505-923-5590 or toll-free 1-866-861-7444.
Is technical support available 24/7?
Yes. Presbyterian says the MyChart and myPRES technical helpdesk is available 24 hours a day, 7 days a week for technical issues.
What is Presbyterian’s general customer service phone?
Presbyterian lists the Customer Service Center phone as 505-923-5256.
How do I register for Presbyterian MyChart?
Use the official myPRES registration route, then activate MyChart through Presbyterian’s official portal process.
Do I need myPRES before using the MyChart mobile app?
Presbyterian says after you create your myPRES account and activate MyChart, you can download the mobile app to access MyChart on your smartphone.
Can teenagers use Presbyterian MyChart?
Yes. Presbyterian says MyChart offers teenagers between 14 and 17 access to directly engage with their providers. Parent or guardian access may differ because of privacy rules.
Can I request proxy access?
Yes. Presbyterian says you can request proxy access to a child’s health information and share your health information by granting proxy access to another adult.
Can I use MyChart for urgent needs?
No. Presbyterian says not to use MyChart for urgent needs. If you are having a medical emergency, call 911.
How do I pay a Presbyterian doctor or hospital bill?
Use Presbyterian Pay My Bill. You can log in to MyChart using myPRES, or make a one-time doctor/hospital payment using Guest Pay.
Can I sign up for paperless billing?
Yes. Presbyterian says when you log in to MyChart using myPRES, you can sign up for paperless billing, view statements and access payment history.
How do I request Presbyterian medical records?
For your own records, log in to MyChart, select Sharing Hub and follow the instructions. For records released to another party, use the official Authorization Form for Release of Protected Health Information.
How long are requested records available in MyChart?
Presbyterian says processed records are available to download and print from MyChart Document Center for up to 30 days.
What records may not be available in MyChart?
Presbyterian says some items such as X-rays, sleep studies, specialty tests, birth records, birth certificates and outside test results may require the medical records office.
What is the Presbyterian medical records phone number?
Presbyterian lists medical records help at 505-841-1944.
How do Presbyterian video visits work?
For video visits, complete eCheck-In, log into MyChart 5-10 minutes before the appointment, select your video appointment and click Join video visit.
What should I test before a video visit?
Test your smartphone, tablet or computer to make sure audio, video, camera, microphone and internet connection work before the appointment.
What is VirtualPRES?
VirtualPRES is Presbyterian’s online care option for New Mexico patients, including urgent care, primary care, dermatology, behavioral health and other virtual care options where available.
Where is Presbyterian Hospital in Albuquerque?
Presbyterian Hospital is listed at 1100 Central Ave. SE, Albuquerque, NM 87106, with phone 505-841-1234.
What if I meant NewYork-Presbyterian MyChart?
NewYork-Presbyterian commonly uses Connect or myConnectNYC, which is different from Presbyterian Healthcare Services MyChart in New Mexico.
Can I share my password with a caregiver?
No. Use proxy access or official sharing tools instead of password sharing, because medical and billing information is sensitive.
Final Safe Path for Presbyterian MyChart
Use Presbyterian’s official MyChart overview, myPRES login, registration and technical support routes for portal access. Use Pay My Bill or Guest Pay for billing, Sharing Hub or official authorization forms for records, and VirtualPRES/MyChart video visit steps for telehealth.
This guide gives practical details inside the page, while private actions such as login, registration, payment, messaging, proxy requests, medical-record downloads and video visits should happen only through official Presbyterian systems.