Prohealth MyChart: Login & Patient Portal Guide

Open official login

Use this for appointments, test results, provider notes, secure messages, refills, virtual care, billing, proxy access and medical-record requests.

Use passkey carefully

The official login page supports password login and passkey login. Use passkey only on your own locked device.

Use English or Spanish

The official ProHealth Care MyChart login page includes English and Spanish language options. Switch language only on the official portal.

Local tip 1: do not assume the Waukesha hospital

ProHealth Care has multiple hospitals and clinics. Check your MyChart visit details for the exact building, floor, suite, entrance and arrival instructions.

Local tip 2: use Document Center for records first

ProHealth says you can request records in MyChart through Document Center and “Request and view records.” Use formal release options if the needed file is not there.

Local tip 3: bill-pay has several official routes

ProHealth bill payment can be done online, by text if billing notifications are enabled, by phone, by mail or in person at listed cashier locations.

Download from official stores

Use Apple App Store or Google Play. Do not install MyChart from APK pages, file-sharing sites or sponsored support popups.

Select ProHealth Care

Inside the app, search for ProHealth Care and select the correct organization before signing in.

Use face ID or fingerprint carefully

ProHealth’s FAQ says mobile access may use face ID or fingerprint login. Use it only on your own locked device.

Use official recovery

Start with ProHealth Care’s official account recovery page if username, password, Epic ID, passkey or verification access fails.

Use Help Desk if recovery fails

ProHealth’s FAQ lists the MyChart Patient Support Line for username, password and two-step recovery assistance.

Keep contact information current

ProHealth says phone and email security matters for MyChart links and two-step access. Update contact information in MyChart if it changes.

Pay through MyChart

ProHealth says MyChart can be used for secure electronic payments 24/7 from a computer or mobile device.

Use Pay as Guest

Use Pay as Guest only from the official ProHealth Care MyChart route. Guarantor or visit number may be required.

Call billing support

ProHealth lists 866-432-7855 for hospital or physician bill questions and phone payment, Monday through Friday, 7:30 AM to 5 PM.

Before paying online

• Start from ProHealth Care’s official billing page or official MyChart guest pay.
• Confirm whether the statement is for ProHealth Care Medical Group or hospital services.
• Use MyChart if you want billing notifications, reminders or payment plans.
• Use Pay as Guest only from mychart.prohealthcare.org.
• Save the official confirmation or receipt.

Payment methods and mail option

• Depending on method, ProHealth accepts cash, check, e-check, debit card or credit card.
• Accepted cards include American Express, Discover, MasterCard and Visa.
• Phone payment: 866-432-7855.
• Mail payment: ProHealth Care, PO Box 88124, Milwaukee, WI 53288-8124.
• Do not send cash by mail.

View test results and notes

ProHealth’s FAQ says most finalized test results are released immediately to MyChart, with a limited number not released immediately.

Request records in MyChart

If information is not visible, ProHealth says to use Your Menu, Document Center, then Request and view records.

Call release of information

If you have additional record-copy questions, ProHealth lists 262-696-5844 for the release of information department.

What your record may include

• Allergies.
• Doctor’s office visits.
• Medications.
• Previous and current health conditions.
• Previous treatments and surgeries.
• Exam and test results.
• Vaccination records.

Formal record-request choices

• View available records online in MyChart.
• Request copies through the CIOX online request process.
• Download and submit the Authorization to Release Protected Health Information form.
• Mail or deliver forms to Health Information Management – Release of Information.
• Fax record-release forms to 262-928-5756.

Schedule appointments

In MyChart, use Visits, then Schedule an Appointment. ProHealth says available appointment types may include virtual urgent care, primary care, screenings, vaccinations and lab tests.

Reschedule or cancel

Open Visits and choose the Upcoming Visit. If MyChart allows cancel/reschedule, options will appear in visit details; otherwise call the number shown in the visit details.

Request prescription refills

ProHealth says MyChart can be used to request prescription refills and receive alerts when they are ready for pickup at a ProHealth Pharmacy.

Message your provider safely

• Use secure messages for routine, non-urgent questions.
• ProHealth says replies generally arrive within two business days.
• Use regular email only for non-health information, because MyChart messaging is secure and encrypted.
• Do not send emergencies through MyChart.
• Call your clinic if the issue needs immediate attention.

If your provider or visit type is missing

• Use Request Appointment from the scheduling page.
• Call the provider’s office if the visit type is not available.
• Use provider profiles on ProHealthCare.org for office phone numbers.
• Use proxy access if scheduling for a family member.
• Urgent care clinics may not accept appointments, but wait times/line reservation may be available.

Virtual urgent care

ProHealth’s FAQ says virtual urgent care video visits are available from 8 AM to midnight for minor concerns and can be scheduled in MyChart.

Get Care Now

ProHealth’s FAQ says Get Care Now can place you in a virtual waiting room, with an average wait time of about 10 minutes after registration forms are completed.

E-visits

ProHealth says e-visits start by logging in or creating a MyChart account, completing a questionnaire that typically takes 15 minutes or less, and receiving a care plan within two hours.

Before a video visit

• Use a private place with stable internet.
• Use the official MyChart app or website.
• Allow camera and microphone only for official MyChart visit tools.
• Complete registration/check-in forms before joining.
• Keep your pharmacy information current if prescriptions may be needed.

Virtual care is not for

• Chest pain.
• Trouble breathing.
• Stroke signs.
• Severe allergic reaction.
• Severe injury or rapidly worsening symptoms.

Adult-to-adult access

For adult proxy access, ProHealth says the proxy sign-up form is required and the adult patient must provide authorization for release of medical information.

Children age 0–11

Parents or legal guardians can request full access for a minor child age 0–11 by completing the proxy access sign-up form.

Minors age 12–17

ProHealth says access is limited for ages 12–17 unless the child signs the authorization form granting full access. Access expires when the child turns 18.

Where proxy forms go

• Health Information Management Identity – Data Integrity.
• N17W24100 Riverwood Drive, Suite 200.
• Waukesha, WI 53188.
• Fax: 262-544-9489.
• Email: MyChartAdministrator@phci.org.
• Questions: 1-877-873-6305.

Proxy safety rules

• Do not share your MyChart username or password.
• Each adult must have their own MyChart account.
• Adult access can also be granted through Share MyRecord, Friends and Family Access.
• Proxy access can be revoked.
• Proxy users may see sensitive health information when authorized.

Website fixes

• Start from the official mychart.prohealthcare.org login page.
• Use an up-to-date browser such as Edge, Chrome, Firefox or Safari.
• Enable cookies and JavaScript.
• Refresh or restart the browser.
• Try a private personal device instead of a public computer.

Two-step verification fixes

• Confirm your email and phone are secure and current.
• Use official recovery if you cannot receive codes.
• Do not share a one-time code with anyone.
• Use the MyChart Help Desk if verification fails.
• Do not save trusted access on public or shared devices.

App fixes

• Update the MyChart app from the official app store.
• Confirm ProHealth Care is the selected organization.
• Check Wi-Fi or cellular strength.
• Allow camera and microphone for virtual visits only when needed.
• Try the website if an app feature is missing.

ProHealth Care, Wisconsin

Use mychart.prohealthcare.org if your care was with ProHealth Care in Waukesha County / southeastern Wisconsin.

ProHealth Physicians, Connecticut

Use mychart.prohealthmd.com if your care was with ProHealth Physicians / Optum in Connecticut. Their support number is 1-866-729-6927.

Old FollowMyHealth account

ProHealth Physicians says old FollowMyHealth accounts may still show old history but no longer receive updated health history or allow clinician messages.

Before signing in

• Use the official mychart.prohealthcare.org portal for ProHealth Care Wisconsin.
• Do not enter login information on this article.
• Use passkey or biometric login only on your private device.
• Do not save passwords on public computers.
• Use official support only through ProHealth routes.

Before paying

• Use official MyChart billing, Pay as Guest or ProHealth billing instructions.
• Do not pay from unknown text links or social media comments.
• Confirm whether the bill is from ProHealth Care or a separate provider.
• Save payment confirmation.
• Call 866-432-7855 if something looks wrong.

Before messaging or sharing

• Use messages for non-urgent questions only.
• Do not send emergencies through MyChart.
• Use proxy access instead of password sharing.
• Do not post screenshots of results or records online.
• Use emergency services for serious symptoms.