MyChart Renown: Login & Patient Portal Guide
Renown MyChart is the secure online patient portal for Renown Health patients to schedule and manage appointments, request prescription refills, message the care team, view test results and medical records, pay select bills and connect multiple health-system accounts.
This guide gives you the correct official Renown links, support numbers, billing routes, PatientWallet details, proxy-access rules, medical-record instructions, Reno campus tips and troubleshooting steps without asking for private patient information.
Quick answer: use mychart.renown.org for Renown MyChart login, sign-up, account recovery, Pay as Guest, PatientWallet billing and virtual-visit access. For general Renown MyChart help, call 775-982-2781. For billing questions or online payment help, call 775-982-4130 or 1-866-691-0284.
Privacy warning: this article is an independent guide. It does not collect usernames, passwords, activation codes, two-step verification codes, Social Security numbers, dates of birth, addresses, medical record numbers, billing information, insurance details or medical information. Complete sensitive actions only inside Renown’s official MyChart website or the official MyChart app.
Official Renown MyChart Login and Safe Path
The safest way to access Renown MyChart is to start from Renown’s official MyChart page or directly from mychart.renown.org. A guide page should never copy the login form or ask you to type private information.
Open official login
Use the official Renown MyChart login page for appointments, results, records, refills, messages, virtual visits and billing tools.
Check browser basics
The official login page may require cookies and JavaScript. If the page does not work, use a current browser, allow cookies and start again from the official URL.
Call support if blocked
Renown lists MyChart support at 775-982-2781. Use this for login, lockout, code, signup or proxy questions.
Which Renown MyChart Link Should You Use?
Most patients need one exact task. Use this table before clicking around, especially if your search result shows Renown, Barton Health or Carson Valley Health in the same MyChart environment.
| What you need | Use this official route | Micro-step | Do not do this |
|---|---|---|---|
| Sign in | Renown MyChart login | Confirm the page says Renown Health before entering login details. | Do not use copied login boxes on third-party pages. |
| Create account | Renown MyChart sign up | Complete personal and verification information only on the official portal. | Do not enter identity details on guide sites. |
| Recover account | Account recovery | Use official recovery or call 775-982-2781 if recovery fails. | Do not share recovery codes with anyone. |
| Pay without login | Pay as Guest | Use guarantor or visit-account details from the official statement. | Do not pay from unknown text links or popups. |
| Billing support | Renown billing page | Use PatientWallet, automated phone line, billing support or payment-plan options. | Do not email card numbers or payment details. |
| Medical records | Medical records page | Use the release form and submit by official email, fax or mail. | Do not post screenshots of medical records publicly. |
Official Renown Numbers, Address and Local Reno Tips
Use the right Renown number for the right problem. MyChart support cannot replace emergency care, and billing support may not fix portal login problems.
| Need | Official public resource | When to use it |
|---|---|---|
| MyChart support | 775-982-2781 | Login, signup, activation, lockout, proxy, email code, password or general MyChart support. Renown lists phone availability Monday-Friday, 7:30 a.m.-5 p.m. |
| MyChart support email | rcccustomercare@renown.org | General MyChart help. Do not email passwords, codes, payment details or unnecessary medical details. |
| Billing questions | 775-982-4130 or 1-866-691-0284 | Bill questions, online payment help and PatientWallet issues. |
| Automated payment line | 833-374-0081 | Automated phone payment listed by Renown billing. |
| Scheduling | 775-982-5000 | Scheduling, virtual-visit scheduling with an established provider, and appointment routing. |
| General inquiries | 775-982-4100 | General Renown routing and Renown Regional Medical Center information. |
| Financial assistance | 775-982-5747 | Financial assistance questions when you cannot pay all or part of your bill. |
| Medical records release | statuscheck@renown.org / Fax 775-982-3759 | Official release-of-information form submission and records status routing. |
| Renown Regional Medical Center | 1155 Mill St., Reno, NV 89502 / 775-982-4100 | Main Reno hospital orientation. Use appointment instructions for exact building, entrance and parking. |
Local tip: use the right Renown location
Renown has hospitals, urgent care, primary care, specialty clinics and virtual visit options. Your appointment details are more precise than a broad map pin.
Local tip: Regional Medical Center is 24/7
Renown Regional Medical Center is listed at 1155 Mill St. in Reno and is open 24/7 year-round. Visitor rules and department details can still vary.
Local tip: billing has several routes
Online payments run through PatientWallet inside MyChart. Pay as Guest is for one-time payment without logging in. Payment plans use PatientWallet or phone support.
How to Sign Up for Renown MyChart
Renown’s official sign-up page explains that the system needs information to grant a MyChart account and may verify identity using a third-party verification system. Complete these steps only on the official portal.
Open the official sign-up page
Start from Renown’s official sign-up link. Do not use a copied form from a blog, ad or social message.
Enter personal information only there
The official portal may ask for identity details to verify you. This guide does not collect that information because it belongs only inside the secure Renown MyChart process.
Verify contact or identity information
Follow the official verification prompts. If your identity cannot be verified, the request may go to the clinic or support team for review.
Create username and password
After approval or verification, create your MyChart username and password only on the official page.
Call if signup fails
If you do not receive an activation code, already have an account, or cannot verify identity, call Renown MyChart support at 775-982-2781.
Signup safety: Renown’s official sign-up page may request sensitive identity information. That is exactly why this guide does not reproduce the form. Use the official page only.
Renown MyChart App Setup
Renown’s MyChart page links to the official MyChart app. The app lets users manage health information on the go, but available features depend on what Renown enables and whether your account is active.
Use official app stores
Download the Epic MyChart app only from Apple App Store or Google Play. Avoid APK sites and unofficial app mirrors.
Select Renown Health
After installing, search for Renown Health or use the Renown MyChart website first. Confirm you are not choosing Barton, Carson Valley or another organization by mistake.
Use website for proxy setup
Renown notes that proxy access requests are available on the MyChart website, not through the mobile app. Use a phone browser if needed.
Renown MyChart Problem Helper
This safe helper does not collect personal details. Choose the issue and device, then follow the official route.
Forgot Username, Password or Locked Out?
Renown’s MyChart FAQ says to use the “Forgot Username?” or “Forgot Password?” links below the login fields and complete two-step verification. If you are locked out, call the MyChart Patient Support Line.
Recover account
Use the official account recovery path if you cannot remember your login information or need guided recovery.
Use login-page recovery
From the official login page, choose “Forgot login information?” and follow the official prompts.
Locked account
If your account is locked, Renown says to call the MyChart Patient Support Line at 1-775-982-2781 to have the account re-activated.
Recovery warning: do not share your MyChart username, password, email code, activation code or recovery screen with anyone in comments, messages, email or social media.
Two-Step Verification, Email Codes and Auto-Logout
Renown’s MyChart FAQ says username and password recovery uses two-step verification. It also says MyChart automatically logs you out after 10 minutes of inactivity to help protect privacy.
If the email code is missing
- Check spam or junk folders.
- Use Resend Code if the official screen offers it.
- Check other email accounts that may be on file.
- Call support if no email address is on file or the code still does not arrive.
If you were logged out
- MyChart may log out after 10 minutes of inactivity.
- Save or finish tasks before stepping away.
- Log out manually on shared devices.
- Restart from the official login page if the session expires.
If the wrong contact is on file
- Do not keep requesting codes repeatedly.
- Call Renown support at 775-982-2781.
- Ask support to help review account access.
- Do not send private identity details to unofficial pages.
What You Can Do in Renown MyChart
Renown’s MyChart page lists several high-use portal features. Feature availability can still depend on your account, provider relationship, organization link and what Renown has enabled.
| Patient task | Where to look | Useful detail | Official route |
|---|---|---|---|
| Schedule and manage appointments | Appointments / Visits | Use MyChart for upcoming and past appointment details when available. | MyChart overview |
| Request prescription refills | Medications / Refills | Use for refillable medications. Some prescriptions may still require provider review or an appointment. | Log in |
| Message care team | Messages | Use secure messages for non-urgent care questions, not emergencies. | Log in |
| View results and records | Test Results / Medical Records | Renown lists test results and medical records as MyChart features. | Overview |
| Pay and manage select bills | Menu > Pay My Bill | This opens PatientWallet for statements, payments and eligible payment plans. | Billing page |
| Connect multiple accounts | Linked accounts / Happy Together | Renown’s FAQ says linked accounts may show outside allergies, care team, issues, medications, messages, test results and visits. | Official FAQ |
Appointments, Messages and Prescription Refills
Renown MyChart is helpful for routine care-management tasks, but it is not an emergency communication system. Use urgent care, emergency care or phone guidance when symptoms are serious or changing quickly.
Appointments
Use MyChart to schedule and manage appointments when the appointment type is available online. For scheduling help, Renown lists 775-982-5000.
Messages
Use messages for non-urgent care-team communication. Write clearly, include timing and symptoms, and avoid using messages for emergencies.
Refills
Use MyChart for refillable medications. If the refill option is missing, the medication may need provider review, a pharmacy update or an appointment.
Emergency rule: Renown’s contact page says to call 911 if you are experiencing an emergency. Do not use MyChart messages for chest pain, severe breathing trouble, stroke symptoms, severe bleeding, severe allergic reaction, suicidal thoughts or other urgent symptoms.
Renown MyChart Billing, PatientWallet, Guest Pay and Payment Plans
Renown billing is more detailed than a simple “pay bill” link. The official billing page explains PatientWallet, Pay as Guest, phone payments, mail payments, short-term plans, long-term plans and financial assistance.
PatientWallet
Renown says PatientWallet is integrated with MyChart and is where patients view statements, make payments and self-enroll in eligible automatic payment plans.
Pay as Guest
Use Pay as Guest for a one-time Renown payment without logging in. The guest-pay page explains guarantor account and visit-account lookup.
Billing phone help
For bill questions or online payment help, Renown lists 775-982-4130 or 1-866-691-0284.
| Payment need | Official Renown detail | Best next step |
|---|---|---|
| Online payment | Log in to MyChart and use Menu > Pay My Bill to access PatientWallet. Renown says payment may take up to 24 hours to reflect online. | Log in to MyChart |
| Phone payment | Renown lists automated phone payment at 833-374-0081. | Call automated payment line |
| Mail payment | Renown lists mail payment to Renown Health, PO Box 4072, Alameda, CA 94501-4072. | Confirm billing page |
| In-person payment | Renown lists in-person payment at 10315 Professional Circle, Reno, NV 89521. | Review payment options |
| Short-term payment plan | Short-term automatic plans can be self-enrolled through PatientWallet and can be up to 12 months. | Open PatientWallet |
| Long-term payment plan | Renown lists ClearBalance for longer-term payment plans with a minimum guarantor balance of $1,200. | Read ClearBalance details |
| Financial assistance | Renown lists financial assistance online and by phone at 775-982-5747. | Call financial assistance |
Payment safety: do not pay Renown bills from suspicious texts, ads, popups, social replies or unofficial websites. Use MyChart PatientWallet, Pay as Guest, Renown’s billing page or Renown’s official billing phone numbers.
Medical Records and Release Requests
MyChart can show test results and medical records, but formal records requests may need Renown’s release-of-information process. Use the official records page when another provider, insurer, school, employer or legal process needs records.
View records in MyChart
Use MyChart for available results, records and visit information. If something is missing, it may require formal release or provider review.
Submit a records request
Renown’s medical records page says to complete the request form and submit it by official email, fax or mail.
Records routing
Renown lists email statuscheck@renown.org, fax 775-982-3759, and mail to Release of Information at 1155 Mill St., Mailstop 012, Reno, NV 89502.
Records tip: for privacy, avoid sending unnecessary medical details by normal email. Use Renown’s official form and instructions for formal release requests.
Proxy Access: Help a Child, Parent or Loved One
Renown explains that proxy access lets parents, legal guardians and caregivers log into their own MyChart account and connect to health information for a patient they represent.
What proxy can show
Renown says a proxy can view upcoming appointments, request appointments, view lab results, email a doctor, view medications, request prescription refills and view health reminders.
Call to establish access
Renown’s MyChart page and proxy-access page say to call 775-982-2781 to establish proxy access.
Use the website, not the app
Renown notes that requesting proxy access is available through the MyChart website, not through the mobile app.
Use your own MyChart account
Proxy access should connect through your personal account. Do not ask the patient to share their password.
Open the MyChart website
Use mychart.renown.org in a browser. You can use a smartphone browser if you are not near a desktop computer.
Call support if unsure
Call 775-982-2781 and ask Renown’s MyChart team what proxy path fits your situation.
Minor Privacy and Age 12 Proxy Changes
Renown’s MyChart page states that when a child reaches age 12, MyChart automatically updates proxy access to follow privacy laws that allow minors confidential care.
What changes at age 12?
Because MyChart cannot filter all sensitive information separately, Renown says parental access is restricted once a child reaches age 12.
Can limited access be restored?
Renown says limited proxy access may be restored with the minor’s permission. To request it, call 775-982-2781 while your child is present.
Renown Virtual Visits and MyChart Preparation
Renown’s virtual visit page says many primary, specialty and pediatric appointments may be available virtually. Scheduling and access depend on the provider relationship and appointment type.
Schedule a virtual visit
- Call 775-982-5000 to request a virtual visit with an established provider.
- For pediatric virtual visits, call scheduling and activate MyChart Proxy to access the child’s information.
- Log into MyChart before the appointment time.
- Use the correct patient account when joining the visit.
Pre-appointment checklist
- Use a smartphone, tablet or computer with camera and microphone.
- Use a reliable internet connection.
- Have your MyChart login ready.
- Choose a quiet, well-lit space.
- Have recent health information ready, such as medications, allergies or vitals if you have them.
Coverage tip: Renown states virtual visit coverage depends on the health plan, and copays or coinsurance may apply. Check your plan evidence of coverage or call your insurer.
Security, Scam and Portal Safety Checklist
Patient portal searches are sensitive because fake login pages and fake payment links can look convincing. Use this checklist before signing in, paying or messaging.
Before you sign in
- Start from renown.org or mychart.renown.org.
- Confirm the portal says Renown Health.
- Use your own device when possible.
- Do not save access on public computers.
- Log out fully when finished.
Before you pay
- Use PatientWallet, Pay as Guest or Renown’s billing page.
- Call official billing numbers if something looks wrong.
- Do not pay from random text links or popups.
- Keep official payment confirmation details.
- Use financial assistance if you cannot pay all or part of the bill.
Before you message
- Use MyChart messages for non-urgent questions.
- Do not use messages for emergencies.
- Choose the correct patient and care team.
- Call scheduling for appointment access problems.
- Call 911 for emergencies.
Wrong Portal Warning: Renown, Barton Health and Carson Valley Health
Renown’s MyChart FAQ and sign-up flow reference support lines for Renown Health, Barton Health and Carson Valley Health. That means a search result may lead to a shared Epic MyChart environment, but you still need the correct organization for your care.
| Organization shown | Support number shown in official MyChart flow | Use it only if |
|---|---|---|
| Renown Health | 1-775-982-2781 | Your care, bill, provider or records are from Renown Health. |
| Barton Health | 1-530-543-5959 | Your care is through Barton Health, not Renown Health. |
| Carson Valley Health | 1-775-782-1544 | Your care is through Carson Valley Health, not Renown Health. |
Practical rule: if your doctor, appointment, bill or statement does not say Renown, stop and confirm the correct organization before signing in or paying.
Renown Regional Medical Center Map and Directions
Use this map for broad orientation to Renown Regional Medical Center. For a real appointment, use MyChart appointment details or Renown’s location page for the exact building, entrance, parking and arrival instructions.
Renown MyChart Video Resource
Renown has a MyChart video resource for visual learning. Use it as an overview only; use the official Renown links above for current login, billing, account recovery, records and support actions.
Renown MyChart FAQ
Is this the official Renown MyChart website?
No. This is an independent guide. Use Renown’s official MyChart links in the article to sign in, sign up, recover account access, pay bills or manage care.
Where do I log in to Renown MyChart?
Use the official Renown MyChart login page at mychart.renown.org. Do not enter login details into this guide page.
What can I do in Renown MyChart?
Renown lists appointment management, prescription refills, care-team messaging, test results, medical records, select bill payment and multiple health-system account connection as MyChart features.
What is the Renown MyChart support phone number?
Renown lists MyChart support at 775-982-2781. The Customer Engagement team is available by phone Monday-Friday, 7:30 a.m.-5 p.m.
How do I sign up for Renown MyChart?
Use the official sign-up page. The portal may ask for personal information, contact verification and identity verification before allowing username and password creation.
What if I do not receive my activation code?
Renown’s sign-up page says you may receive an activation code by mail or email after verification. If you do not receive it, call Renown MyChart support at 775-982-2781.
What should I do if I forgot my username or password?
Use the “Forgot Username?” or “Forgot Password?” links on the official login page or use official account recovery. Renown’s FAQ says recovery uses two-step verification.
What if my Renown MyChart account is locked?
Renown’s FAQ says to call the MyChart Patient Support Line at 1-775-982-2781 to have the account re-activated.
Why did MyChart log me out?
Renown’s FAQ says MyChart automatically logs out after 10 minutes of inactivity to protect privacy and information.
Why am I not receiving an email verification code?
Check spam or junk folders, try Resend Code, check other email accounts that may be on file, and call Renown MyChart support if none receive the code.
Can I pay a Renown bill without signing in?
Yes. Use the official Pay as Guest route at mychart.renown.org for a one-time payment if you have the required billing details.
What is Renown PatientWallet?
PatientWallet is integrated with MyChart and lets users view statements, make payments and self-enroll in automatic short-term and long-term payment plans.
Who do I call for Renown billing questions?
Renown lists billing support at 775-982-4130 or 1-866-691-0284 for bill questions and online payment help.
Does Renown offer payment plans?
Yes. Renown lists short-term plans up to 12 months and long-term plans through ClearBalance for eligible balances with a minimum guarantor balance of $1,200.
How do I request Renown medical records?
Use Renown’s medical records page and release form. Renown lists submission by email to statuscheck@renown.org, fax to 775-982-3759, or mail to Release of Information at 1155 Mill St., Mailstop 012, Reno, NV 89502.
How do I set up proxy access in Renown MyChart?
Renown says to call 775-982-2781 to establish proxy access. Proxy access requests are available through the MyChart website, not the mobile app.
Why did my child’s proxy access change at age 12?
Renown says MyChart automatically updates proxy access at age 12 to follow privacy laws that allow minors confidential care.
Can minor proxy access be restored?
Renown says limited proxy access may be restored with the minor’s permission. Call 775-982-2781 while your child is present to request it.
Can I use Renown MyChart for virtual visits?
Yes. Renown’s virtual visit page says many primary, specialty and pediatric appointments may be available virtually. Call 775-982-5000 to request a virtual visit with an established provider.
Can I use MyChart messages for emergencies?
No. Renown’s contact page says to call 911 if you are experiencing an emergency. MyChart messages should not be used for urgent symptoms.
Is Renown MyChart the same as Barton Health or Carson Valley Health MyChart?
No. The shared MyChart environment may reference all three support lines, but you should use the organization that matches your provider, bill and records.
How do I avoid fake Renown MyChart pages?
Start from renown.org, mychart.renown.org or official app stores. Avoid copied login forms, suspicious ads, popup payment links and social media support replies.
Final Safe Path for Renown MyChart
The safest order is simple: open Renown’s official MyChart login, sign up or recover your account through official tools, call 775-982-2781 if account access fails, pay through PatientWallet or Pay as Guest, use official billing numbers for payment questions, and use proxy access instead of password sharing.
This guide keeps the practical details inside the article so users only need to visit the official portal to complete secure actions such as signing in, paying a bill, requesting refills, messaging a care team, joining a virtual visit, sharing records or managing proxy access.