Rush MyChart: Login & Patient Portal Guide
Rush MyChart is the secure patient portal for Rush patients to view test results, manage appointments, message care teams, request prescription refills, pay bills, use proxy access and connect with Rush virtual care.
This guide gives the official Rush login links, sign-up steps, support numbers, billing rules, records contacts, proxy details, app setup, virtual urgent care instructions, campus address and troubleshooting help without asking for private patient information.
Quick answer: use the official Rush MyChart portal to sign in, create an account, recover login information, pay bills, view test results, schedule or request appointments, message your care team, request refills, manage proxy access and start eligible Rush Connect virtual care.
Independent guide: This is an independent guide. Use only the official Rush MyChart page or the official My Rush/MyChart app to sign in. Do not enter passwords, activation codes, or personal medical details on third-party websites.
Official Rush MyChart Login and Safe Path
Rush MyChart is hosted at mychart.rush.edu. Use that official portal for secure account actions. This guide explains the steps and links, but it does not collect credentials, billing information or medical information.
Open official Rush MyChart
Use Rush MyChart to access test results, appointments, secure messages, billing, refills, proxy access and virtual care.
Use passkey or password only on Rush pages
The Rush login page supports standard MyChart login, passkey login, account recovery, sign-up and billing links. Use those only on the official domain.
Call support if locked out
Rush says the MyChart help line is (312) 563-6600. The FAQ lists weekday and Saturday support hours.
Which Rush MyChart Link Should You Use?
Most users need one task, not a long list of links. Use this table to get to the right official route.
| Task | Official route | Best micro-step | Avoid |
|---|---|---|---|
| Sign in | Rush MyChart login | Open mychart.rush.edu and sign in only there. | Copied login forms and guide-site password boxes. |
| Create account | Sign Up Page | Enter personal information, verify identity and choose username/password. | Typing activation details on third-party sites. |
| Use activation code | Activation page | Use the code from after-visit or discharge papers inside the Rush portal only. | Sharing activation codes by email or comments. |
| Recover account | Account recovery | Use official recovery or call the help line if locked. | Repeated failed attempts after account lock. |
| Pay bill | Rush billing page | For care after Dec. 6, 2025, Rush directs online bill pay through MyChart. | Payment links from popups, ads or random texts. |
| Child proxy | Child proxy access | Log in and choose Request Family Access, or submit the official form. | Using a child’s or spouse’s password. |
Official Rush Numbers, Address and Local Tips
Use the correct Rush contact route. MyChart support, billing, records, appointments, proxy access and campus directions are not all handled by one team.
| Need | Official resource | Use it for |
|---|---|---|
| MyChart help line | (312) 563-6600 | Login, sign-up, locked account, proxy and MyChart support questions. |
| New patient appointments | (888) 352-RUSH / (888) 352-7874 | New appointments, callback requests and scheduling help. |
| Billing questions | (312) 942-5693 • billing_info@rush.edu | Hospital bills, physician office bills, payment questions and account concerns. |
| Financial counselors | (312) 942-5967 • financial_counselor@rush.edu | Financial assistance, hospital-cost questions and counseling support. |
| Medical records | (312) 942-7262 | Records requests, print copies, diagnostic image copies and HIM questions. |
| Patient relations | (312) 942-6979 • patient_relations@rush.edu | Feedback, compliments or concerns about services received at Rush. |
| Rush University Medical Center | 1620 W Harrison St, Chicago, IL 60612 • (888) 352-7874 | Main Chicago medical center orientation and appointment planning. |
Local tip 1: allow extra campus time
Rush’s location page noted road construction near the medical center could cause delays. Check current directions before driving to the Illinois Medical District.
Local tip 2: separate billing from MyChart
Use MyChart for online payment, but call billing for detailed balance questions, guarantor/account number issues or statement confusion.
Local tip 3: use My Rush for easier care navigation
Rush says the refreshed My Rush app helps patients find care, navigate appointments, manage health and use favorite MyChart features.
How to Sign Up for Rush MyChart
Rush offers sign-up with an activation code and an online identity-verification path. Use the official sign-up page only.
Open the official sign-up page
The sign-up page asks you to enter personal information, verify contact information or identity, and choose a username and password.
Use an activation code if you have one
The FAQ says an activation code may appear on the last page of a printed after-visit summary or discharge instructions.
Choose online verification when available
Rush says the Verify Identity with a Third Party option can allow immediate account creation, while Match Yourself with Our Records submits a request to HIM.
Watch the activation-code timing
Rush says activation codes are good for 150 days after you receive them. If the code expires, request a new one from your provider’s office or through the sign-up process.
Sign-up safety: activation codes, identity questions and verification steps belong only on the official Rush MyChart page. Do not ask a third-party website to activate your account.
Rush MyChart Problem Helper
Choose the issue. This helper gives a safe next step and does not ask for passwords, codes, billing details or medical information.
Forgot Username, Password or Account Access?
Use the official recovery tools on Rush MyChart. Do not send login information, security answers, passkeys, identity screenshots or verification codes to third-party websites.
Forgot username
Rush’s FAQ says you can recover your username from the Recover Your MyChart Username page, and the username can be sent to the email you provided after security questions are answered.
Forgot password
Rush partners with CLEAR for password reset. The FAQ says CLEAR verifies identity with a government-issued ID and a photo before password reset.
Account locked
Rush says MyChart locks after five incorrect login attempts. Call the MyChart help line for unlock and reset instructions.
Timeout note: Rush says MyChart automatically logs out after 15 minutes or more of inactivity. Save your work and sign out fully when finished, especially on shared devices.
My Rush App and MyChart Mobile Setup
Rush now promotes the My Rush mobile app, powered by Rush Connect, along with the standard Epic MyChart app. Use official app stores only.
My Rush app
Rush says the My Rush app helps patients find care, navigate appointments, manage health, schedule appointments, view appointment details, message the care team and read health content.
Standard MyChart app
Rush’s MyChart FAQ says the MyChart app is available for Apple iOS and Android devices, and users should download the Epic Systems Corporation MyChart app.
Before mobile login
Rush says you must first create a MyChart account online before logging into the mobile MyChart app.
Rush MyChart Billing, Guest Pay and Statements
Rush billing changed for services after Dec. 6, 2025. Rush says Rush University Medical Center, Rush Copley Medical Center and Rush Oak Park Hospital are billed via one statement for services after that date.
Pay online
For appointments and care after Dec. 6, 2025, Rush says you can pay online with MyChart. New users can use the activation code found on the hospital bill.
Billing phone and email
Rush lists billing customer service at (312) 942-5693 and billing_info@rush.edu, Monday through Friday, 8 a.m. to 4:30 p.m.
Financial counselors
Rush lists financial counselors at (312) 942-5967 for financial assistance programs and hospital-cost questions.
| Billing detail | What Rush says | Best action |
|---|---|---|
| One statement after Dec. 6, 2025 | Rush University Medical Center, Rush Copley Medical Center and Rush Oak Park Hospital use one statement for services after that date. | Use MyChart for online bill pay and contact Rush billing for statement questions. |
| Physician and hospital charges | The one bill summarizes physician charges and hospital charges, but separate bills from other medical specialists may still arrive. | Review the bill source before paying and call billing when unsure. |
| Cards accepted in MyChart | MyChart hospital bill payment can use Visa, MasterCard, Discover or American Express. | Pay only through official MyChart or official Rush billing routes. |
| Account details | When calling billing, have the patient account number or patient visit number from billing correspondence. | Do not post account or guarantor numbers publicly. |
Payment safety: Rush bills can involve hospital charges, physician charges and sometimes other specialists. Pay only through official Rush/MyChart links or official phone/mail/in-person routes.
Medical Records, Print Copies and Diagnostic Images
Rush says requests for copies of medical records must be submitted in writing and may be subject to a charge. MyChart may show many results, but formal copies and diagnostic images use the Health Information Management process.
Rush University Medical Center records
- Health Information Management Office.
- 1611 W. Harrison St., Suite 001, Chicago, IL 60612.
- Telephone: (312) 942-7262.
- Monday through Friday, 8 a.m. to 4:30 p.m.
- Rush says to allow seven to 14 days for processing.
Diagnostic imaging
- MyChart can show written diagnostic imaging results.
- Written results include items such as X-ray, MRI, CT, mammogram and ultrasound reports.
- MyChart does not show the diagnostic images themselves.
- Contact HIM to request copies of diagnostic images.
- Some sensitive results may not be released electronically until after care-team discussion.
Proxy, Child and Adult Family Access
Proxy access is the official way to view or help manage another person’s MyChart record. Rush says each patient needs their own account, and spouses should not share one account.
Child under 12
Rush says a parent or guardian can use MyChart for a child under 12 to access history, immunizations, messages, bills, appointments, test results and medication details.
Request family access
If you have a MyChart account, log in, click Menu, choose My Record and then Request Family Access. Follow the prompts.
Adult proxy
Rush says adult proxy access requires the Adult Proxy Access Consent Form or appropriate documentation. Proxy access to another adult expires after three years.
| Situation | Rush rule | Action step |
|---|---|---|
| Child under 12 | Parent/guardian can request child access and manage many child record tasks. | Use Request Family Access or submit official forms. |
| Child turns 12 | Access changes to limited access: allergies, immunizations and growth chart. | Respect privacy rules and contact HIM for formal records when needed. |
| Child turns 18 | The patient can access their own MyChart record and the parent can request access. | Use adult proxy process if the adult patient authorizes it. |
| Submitting forms | Email mychartrequest@rush.edu or fax (312) 942-5549 for child proxy form submission. | Include required parent/guardian documentation when needed. |
| Spouse or adult family member | Each person needs a separate MyChart account; request proxy access instead of sharing login details. | Submit the Adult Proxy Access Consent Form or required documentation. |
Test Results, Health Record and Notifications
Rush says most recent test results are available in MyChart within three business days of the test. Hospital and emergency-room results appear after discharge for that visit.
Recent test results
Most recent test results appear within three business days. Some results may take longer, and some outside tests may not appear in Rush MyChart.
Hospital or ER results
Rush says results from hospital or emergency-room care are available after discharge, and users may need to include hospital-stay labs on the Test Results page.
Sensitive results
Rush says certain sensitive results may not be released to MyChart until after your care team discusses them with you.
Result safety: a result alone may not tell the whole story. Use provider comments, follow-up instructions and the care-team message route for nonurgent questions.
Appointments, Messages and Prescription Refills
Rush MyChart supports appointment management, secure messages and online prescription refill tasks. Use these tools for routine care, not emergencies.
Schedule vs request appointment
Rush says Schedule an Appointment searches the provider schedule and books the appointment. Request an Appointment sends a message and is not scheduled until your care team responds.
Messages
Rush says you can expect a response within two business days. MyChart should not be used for urgent or emergency situations.
Refills
Rush’s contact page describes MyChart as the route for online prescription refills, test results and appointment scheduling for current patients.
Emergency warning: do not use MyChart messages for emergencies, severe symptoms, chest pain, breathing trouble, stroke symptoms, serious injury, fast-changing symptoms or urgent medication reactions. Call 911 or go to the nearest emergency room.
Rush Connect Virtual Urgent Care
Rush Connect Virtual Urgent Care is for medical care that cannot wait but is not severe enough for the emergency room. Rush says a video visit can connect you with a Rush urgent care provider within about 20 minutes, without an appointment.
Video visit basics
- Available for new and existing Rush patients.
- Available for adults and children older than 3 months.
- Illinois hours: 7 a.m. to 11 p.m. every day.
- Indiana hours vary by day.
- Self-pay cost is listed as $99/visit on Rush’s scheduling page.
How it works
- Log on using MyChart or the My Rush app.
- Choose immediate care or a same-day appointment time when available.
- Answer questions about your condition.
- Make sure contact, health history and pharmacy information are current.
- A Rush provider may diagnose, recommend care, prescribe medication or connect you to follow-up care.
Virtual-care safety: virtual urgent care is not the emergency room. If symptoms are severe, life-threatening or rapidly worsening, use emergency services.
Rush Connect Virtual Specialty Care
Rush Connect Virtual Specialty Care is for adults 18 and older and requires a MyChart account. Rush says video visits are available during standard clinic business hours, Monday through Friday.
Device requirements
Rush says you need a mobile device or computer, a MyChart account and secure Wi-Fi with a strong signal.
Where to access
Rush says mobile users can access video visits through the My Rush app, and computer users can access through the Rush MyChart portal.
When video is not enough
If a condition cannot be treated virtually, Rush says you may be advised to seek in-person care or another appointment type.
Browser, App and Login Troubleshooting
Many Rush MyChart problems are not medical-record problems. They may be caused by login attempts, expired activation codes, cookies, app version, proxy routing or using the wrong Rush portal.
Website fixes
- Start again from mychart.rush.edu.
- Enable cookies and JavaScript if the login page requests them.
- Use a current browser.
- Clear cache/cookies if pages loop.
- Call the help line after repeated failed attempts.
App fixes
- Download only My Rush or Epic MyChart from official app stores.
- Update the app before video visits.
- Use a strong Wi-Fi signal for video care.
- Close other apps that may use the microphone.
- Use the web portal if the app feature is hard to find.
Support routing
- Login/sign-up: MyChart help line.
- Bill details: Rush billing customer service.
- Records/images: Health Information Management.
- Child access: Request Family Access or proxy form.
- Emergencies: call 911 or go to the ER.
Privacy, Scam and Portal Safety Checklist
Rush MyChart is for sensitive health information. A helpful guide must explain the safe route without acting like a login page.
Before you sign in
- Confirm the domain is mychart.rush.edu.
- Do not type credentials into this guide.
- Do not share activation codes or passkeys.
- Use your own device when possible.
- Sign out fully on shared devices.
Before you pay
- Use MyChart or official Rush billing routes.
- Check whether the bill is for Rush, Rush Copley, Rush Oak Park or a separate specialist.
- Do not pay from random text links.
- Have the account or visit number ready when calling billing.
- Keep receipts from official channels.
Before you message
- Use messages for nonurgent questions only.
- Use the correct proxy record when messaging about a family member.
- Do not upload public screenshots of records.
- Use phone/ER routes for urgent matters.
- Keep email and phone accounts secure for notifications and two-step verification.
Wrong Rush Warning
The word “Rush” can lead to unrelated websites, music pages, games, dating apps or other organizations. This guide is for Rush University System for Health MyChart.
Correct portal
Use mychart.rush.edu for Rush MyChart, Rush University Medical Center, Rush Oak Park Hospital, Rush Copley and related Rush care.
Not the band or game apps
Search results for “Rush” can show unrelated entertainment and app pages. Use rush.edu or mychart.rush.edu for patient portal actions.
Records missing?
Confirm the care happened at a Rush system location and that you are logged into the correct Rush MyChart account.
Rush University Medical Center Map and Directions
Use this map for broad orientation only. Rush University Medical Center is a large campus, so your appointment details are still the best source for the exact building, clinic, entrance, parking and arrival instructions.
Rush Patient Education Videos
Rush offers patient education videos inside MyChart and the My Rush mobile app. This is more useful and safer than embedding an unverified public video, because the Education section can include videos recommended for your care.
How to watch
Rush says to create a MyChart account if needed, log in to MyChart or the My Rush app, then navigate to Education.
Where to find it
Rush says the Education button is under My Record in MyChart, and under the Health or Virtual Care menu in the My Rush app.
Schema note
VideoObject schema is not included here because this article does not embed a verified public Rush video with a confirmed upload date.
Rush MyChart FAQ
Is this the official Rush MyChart website?
No. This is an independent guide. Use the official Rush MyChart links in this article to sign in, sign up, recover your account, pay bills or view records.
Where do I log in to Rush MyChart?
Use the official Rush MyChart portal at mychart.rush.edu. Do not enter login details into third-party guide pages.
What can I do in Rush MyChart?
You can communicate with your care team, view test results, manage appointments, use proxy access, request refills, pay bills and connect with eligible Rush virtual care tools.
Is Rush MyChart free?
Yes. Rush’s MyChart FAQ says MyChart is a free service for all patients.
How do I sign up for Rush MyChart?
Use the official sign-up page. You can use an activation code, verify identity through the online process or request access through the records-matching option.
How long is a Rush MyChart activation code valid?
Rush says an activation code is good for 150 days after you receive it. After you sign up, you no longer need the activation code.
What is the Rush MyChart help line?
Rush lists the MyChart help line as (312) 563-6600.
What happens after five wrong login attempts?
Rush says the MyChart account locks after five incorrect login attempts. Call the MyChart help line for help unlocking and resetting access.
Does Rush MyChart log out automatically?
Yes. Rush says MyChart logs you out after 15 minutes or more of inactivity to protect privacy and security.
When will test results appear in Rush MyChart?
Rush says most recent test results are available within three business days of the test, while hospital or emergency-room results appear after discharge for that visit.
Can I see diagnostic images in Rush MyChart?
You can view written diagnostic imaging results, but Rush says diagnostic images themselves are not viewable in MyChart. Contact Health Information Management for copies.
How do I request medical records from Rush?
Use Rush’s medical records page and submit the required written request form. Rush University Medical Center HIM can be reached at (312) 942-7262.
Can I pay a Rush bill in MyChart?
Yes. Rush says you can pay hospital bills and view billing information in MyChart, and after Dec. 6, 2025, online payment is through MyChart for all appointments and care.
What is Rush billing customer service?
Rush lists billing customer service at (312) 942-5693 and billing_info@rush.edu, Monday through Friday, 8 a.m. to 4:30 p.m.
How do I request access to my child’s Rush MyChart?
If you have a MyChart account, log in, click Menu, choose My Record and then Request Family Access. If you do not have an account, use the official access request and child proxy consent forms.
What changes when my child turns 12?
Rush says parent/guardian MyChart access changes when a child turns 12, limiting access to allergies, immunizations and growth chart.
Can spouses share one Rush MyChart account?
No. Rush says each MyChart account is specific to one patient. Spouses should request proxy access instead of sharing one account.
How fast do MyChart messages get answered?
Rush says you can expect a response within two business days, but MyChart should not be used for urgent or emergency situations.
Can I use Rush virtual urgent care through MyChart?
Yes. Rush Connect Virtual Urgent Care can be started through MyChart or the My Rush app for eligible nonemergency care.
Can I use Rush MyChart for emergencies?
No. For emergencies, call 911 or go to the nearest emergency room.
What is the main Rush University Medical Center address?
Rush University Medical Center is listed at 1620 W Harrison St, Chicago, IL 60612. Use appointment details for exact clinic and parking.
How do I avoid fake Rush MyChart pages?
Start from mychart.rush.edu or rush.edu. Avoid copied login forms, suspicious ads, unknown payment links and unofficial app downloads.
Final Safe Path for Rush MyChart
The safe path is simple: open the official Rush MyChart portal, use official sign-up or recovery if needed, use My Rush or Epic MyChart from official app stores, pay only through official Rush billing routes, request proxy access instead of sharing passwords, and use virtual care only for eligible nonemergency needs.
This guide gives the practical details inside the article so users only need to visit the official portal when they are ready to perform secure actions.