Bon Secours MyChart: Login & Patient Portal Guide
Bon Secours MyChart is the secure patient portal for Bon Secours patients. You can use it to message your care team, view test results, request prescription refills, manage appointments, access parts of your medical record, pay bills, use Pay as Guest and prepare for some virtual care options.
This guide gives you the official links, micro-steps, 2FA help, app instructions, billing routes, records options, proxy access rules, text-message settings, eVisit guidance, hospital map and privacy warnings without asking for private patient information.
Quick answer: use the official Bon Secours MyChart login page for patient portal access. New adult patients can sign up online, use a 10-digit activation code if they received one, or ask at the provider’s office. Use official account recovery if you forgot login information, official Pay as Guest or bill payment pages for payments, and the MyChart Patient Support Line for login, 2FA, text-message or technical questions.
Important privacy warning: this article is an independent guide. It cannot log you in, reset your account, view records, pay bills, complete 2FA, send messages or process medical requests. Do not enter passwords, activation codes, verification codes, payment details, Social Security details or private medical information on this website.
Official Bon Secours MyChart Login Path
The safest way to sign in is to start from the official Bon Secours MyChart login page. The official login page supports English and Spanish, warns that cookies and JavaScript must be enabled, offers passkey login, account recovery, sign-up, Pay as Guest and lists the MyChart question line as 1-866-385-7060.
Use the official portal
Use Bon Secours MyChart for medical questions, test results, refill requests, appointment details, billing, account settings and care-team communication.
Fix browser issues first
If the login page says cookies or JavaScript are disabled, fix browser settings before resetting the account. The problem may be technical, not password-related.
Use official support
For MyChart-related questions, login codes, text messages or technical access help, use the MyChart Patient Support Line listed by Bon Secours.
Which Bon Secours MyChart Link Should You Use?
Most users only need one task. Use this table before entering anything private.
| What you need | Use this official route | Best micro-step | What to avoid |
|---|---|---|---|
| Sign in | Official MyChart login | Open the official portal and sign in only there. | Copied login forms, popups and fake support pages. |
| Create account without code | MyChart sign-up | Use the official form only if you are over 18. | Entering identity details on a guide site. |
| Use activation code | Activation-code access | Use the 10-digit code only on the official portal screen. | Posting activation screenshots or codes publicly. |
| Forgot login details | Account recovery | Use official recovery instead of repeated failed login attempts. | Sharing reset codes or recovery links. |
| Pay a bill | Bill payment | Use MyChart Pay as Guest or official bill payment routes. | Payment links from unknown texts, ads, popups or comments. |
| Request records | Medical records request | Use MyChart for portal records or the official eRequest route for formal copies. | Sending sensitive records to unofficial inboxes. |
Official Bon Secours Numbers, Address and Practical Local Tips
Use official Bon Secours contact routes when the issue involves MyChart access, 2FA, billing, records, financial assistance, appointments, directions or emergency care.
| Need | Official public resource | When to use it |
|---|---|---|
| St. Mary’s Hospital address | 5801 Bremo Road, Richmond, VA 23226 | Use for broad map orientation. Your appointment may list a different Bon Secours hospital, clinic, entrance or department. |
| St. Mary’s Hospital main phone | 804-285-2011 | Use for hospital routing, location and campus questions. |
| MyChart Patient Support Line | 1-866-385-7060 | Use for MyChart login, account, 2FA, text message, code and technical access questions. |
| Hospital billing customer service | 877-342-1500 | Use for hospital bill questions, online payment support and financial assistance policy questions. |
| Virginia physician billing | 888-835-9905 | Use for Virginia physician bill questions when your statement is not a hospital bill. |
| South Carolina physician billing | 864-603-6080 | Use for South Carolina physician bill questions. |
| Financial assistance | 877-342-1500 | Use to request free copies of the Financial Assistance Application or policy. |
| Medical records — St. Mary’s Hospital | 804-281-8135 | Use for formal medical records questions tied to St. Mary’s Hospital. |
| Find any Bon Secours location | Official location map | Use when your care was not at St. Mary’s or you need a clinic, hospital, urgent care or specialist office. |
Local tip 1: Bon Secours has multiple regions
Do not assume the Richmond hospital address is your appointment address. Use your MyChart visit details or the Bon Secours location map for the exact site.
Local tip 2: billing number depends on statement type
Hospital billing, Virginia physician billing and South Carolina physician billing can use different customer service numbers. Match the number to your statement.
Local tip 3: portal help is not urgent care
MyChart support can help with access problems, but urgent symptoms need your provider, urgent care or emergency care.
How to Sign Up for Bon Secours MyChart
Bon Secours offers online registration, activation-code registration and provider-office registration. The official sign-up page says the online form should only be used for patients over 18; younger patients or proxy access should contact the provider’s office.
Choose the correct sign-up route
If you received a 10-digit activation code at your last appointment, use the activation-code route. If you do not have a code and you are over 18, use the online sign-up route.
Complete identity verification only on the official page
The official sign-up page says you enter personal information, verify your identity, and choose a username and password. Do not complete these steps on third-party websites.
Wait for clinic-assisted activation if needed
If the system cannot match or verify your information, Bon Secours says you may be shown instructions for completing sign-up with the MyChart Patient Help Desk or receive an activation code by mail or email within a week.
Ask at your provider’s office
If online sign-up is not the right path, ask at your next provider appointment. Bon Secours says provider office staff can help you register.
Sign-up safety: Bon Secours’ official sign-up page mentions Social Security number and medical record number fields. Those fields should only be used on the official Bon Secours MyChart page, never on this guide or any third-party page.
Two-Factor Authentication, Login Codes and Trusted Access
Bon Secours says MyChart login requires two-factor authentication beginning June 23, 2025. After setup, the login process may ask for a code sent by email or text message.
Prepare before 2FA blocks you
- Log in while you still have access.
- Open Personal Information and confirm your email and phone number.
- Use Security Settings to review 2FA options when available.
- Keep your phone and email current.
- Never share single-use codes with anyone.
If your code does not arrive
- Check spam or junk email folders.
- Use Resend Code if the official page shows it.
- Check other email accounts that may be on file.
- If none work, call the MyChart Patient Support Line.
- Expect to repeat 2FA steps every 30 days.
2FA warning: a verification code is for the official Bon Secours MyChart login only. Do not read it to a caller, send it by text, paste it into chat, or enter it on a guide site.
Bon Secours MyChart Text Messages and Communication Preferences
Bon Secours’ MyChart FAQ lists text-message help for care-related messages. You can control many notification settings inside MyChart instead of fully opting out.
Start text messages
Bon Secours says texting START to 84809 enrolls the mobile number to receive messages from the short code.
Stop text messages
Bon Secours says texting STOP to 84809 disables or opts out that mobile number, but adjusting Communication Preferences is often better than full opt-out.
Update preferences
Inside MyChart, use Menu, Communication Preferences, then review email, text, push notifications and advanced appointment notification settings.
Text safety: care-related texts can be useful, but passwords, full payment details, activation codes and medical details should still be handled only inside official Bon Secours MyChart pages.
Bon Secours MyChart Mobile App
Bon Secours says patients can download the MyChart application for Android or Apple devices, select Bon Secours from the organization list, and log in with their MyChart username and password.
Download only from official stores
Install MyChart from the Apple App Store or Google Play. Do not install APK files or unofficial patient-portal apps.
Select Bon Secours
After installing the app, search for Bon Secours in the organization list before signing in.
Apple Health option
Bon Secours says iPhone users running iOS 11.3 or later can link Bon Secours MyChart to Apple Health by searching for Bon Secours Health System in Health Records.
Bon Secours MyChart Problem Helper
This safe helper does not collect patient data. Choose the issue and it points you to the correct official route.
Forgot Username, Password or Account Access?
Use Bon Secours’ official account recovery route or the “Forgot login information?” option on the official login page. Do not keep guessing if 2FA, password expiration or account recovery is failing.
Recover account
Use the official account recovery page if you forgot login information or the portal says an account already exists.
Password expiration
The Bon Secours FAQ says password alerts appear starting 7 days before expiration, and passwords expire every 365 days.
Password safety
The FAQ says passwords must be more than 8 characters, different from the username, and contain at least 1 letter and 1 numeric character.
Recovery safety: no independent guide should ask for your MyChart username, password, activation code, 2FA code, Social Security details, payment details or medical record number.
What You Can Do in Bon Secours MyChart
Bon Secours MyChart gives access to information documented in Epic at a Bon Secours physician practice, hospital or emergency department. Feature availability can depend on your account, provider, care location, visit type and proxy permissions.
| Patient need | Where to start | What it helps with | Official route |
|---|---|---|---|
| Test results | Test Results / Health Record | Viewing lab and radiology results that are interfaced into Epic, plus doctor comments when available. | Results FAQ |
| Medical information | Health Summary / Records | Viewing documented immunizations, allergies, past history, family history, social history and current medications. | Health record FAQ |
| Messages | Messages | Non-urgent questions, test-result questions, medication questions and non-urgent health concerns. | Open MyChart |
| Refills | Medications | Requesting refills for refillable medications. | Open medications |
| Appointments | Visits / Appointments | Scheduling the next appointment or viewing past and upcoming appointment details. | Open appointments |
| Bills | Billing / Pay as Guest | Paying online, using saved payment methods when signed in, payment plans and billing history. | Pay as Guest |
| Proxy access | Provider office / proxy form | Accessing children, spouse, parent or loved one’s chart when approved. | Proxy FAQ |
Medical Records, Test Results and Corrections
Bon Secours gives patients more than one records route. Use MyChart for portal-viewable records and the official medical-records request page for formal record copies.
View in MyChart
Bon Secours says MyChart shows information documented in Epic at Bon Secours physician practices, hospitals or emergency departments.
Request formal records
The official records page offers an online eRequest through a secure website hosted by Bon Secours’ release-of-information partner.
Correct inaccurate information
The FAQ says MyChart information comes from your electronic medical record. Ask your doctor to correct inaccurate information at your next clinic visit.
Result tip: Bon Secours says results that are sent back on paper may not display in MyChart. If you need a complete list of laboratory or radiology results, contact the physician practice or use the formal records process.
Proxy Access and Family/Caregiver Access
Proxy access allows approved access to a family member’s Bon Secours MyChart. The safest method is official proxy access, not password sharing.
What proxy access means
Bon Secours says proxy access can let you view health information for children, a spouse or parents when access is granted.
How to request it
Bon Secours says you can request proxy access the next time you are in your Bon Secours physician practice.
Out-of-state proxy
Bon Secours says granting proxy access to someone out of state requires a notarized signature on the Proxy Consent form and returning it.
Child proxy access by state
- South Carolina: full access until the child’s 12th birthday.
- South Carolina ages 12 through 16: limited parent access.
- South Carolina at age 16: parent access ends unless the patient opts back in until age 18.
- Virginia: full parent access from birth until the child’s 18th birthday.
- Other states: full access until age 12, then limited access from 12 through 17.
Proxy safety rules
- Do not share passwords between family members.
- Use official proxy access instead.
- Verify you are inside the correct chart before sending a message.
- Do not use proxy messaging for emergencies.
- Ask the provider office for help if access seems wrong.
Proxy safety: proxy access is about permission. If you are helping someone, use approved proxy access so privacy, age and state rules are followed correctly.
Bon Secours MyChart Billing, Pay Online and Pay as Guest
Bon Secours offers several bill payment routes: online payment, MyChart Pay as Guest, phone payment, urgent care bill payment and billing FAQs. Use official pages only.
Pay online
Use Bon Secours’ official bill payment page for bills from a doctor’s office, procedure or hospital stay.
Pay as Guest
The Pay as Guest page explains that the guarantor is the person responsible for paying the bill, and a visit account groups charges for a single visit.
Use MyChart for more billing tools
Bon Secours’ guest pay page notes that signing in lets you use a saved card or bank account, learn more about the bill, sign up for a payment plan and review payment history.
Payment methods and support
- Bon Secours accepts Visa, MasterCard, American Express, Discover and electronic check payments by phone.
- Hospital billing customer service: 877-342-1500.
- Virginia physician billing: 888-835-9905.
- South Carolina physician billing: 864-603-6080.
- Use official billing pages for financial assistance policy questions.
Billing safety checklist
- Start from Bon Secours’ official bill payment page.
- Use Pay as Guest only from the official MyChart billing page.
- Match the billing number to the type of statement.
- Ask about financial assistance before ignoring a balance.
- Never pay from unknown texts, popups, ads or comments.
Payment warning: this guide does not collect payment information. Use only official Bon Secours billing pages, MyChart Billing or Pay as Guest.
Bon Secours Financial Assistance
Bon Secours says its Financial Assistance Program helps uninsured patients who do not qualify for government-sponsored health insurance and cannot afford to pay for medical care. Copies of the application and policy can be obtained free by calling customer service.
Start with the official page
Use Bon Secours’ financial assistance page for policy information, application access and help options.
Call for free copies
Bon Secours says copies of the Financial Assistance Application and policy may be obtained for free by calling 877-342-1500.
Ask before delaying care
If you are worried about a balance, contact billing or financial assistance instead of avoiding the bill or ignoring follow-up statements.
Bon Secours Virtual Visits and MyChart eVisits
Bon Secours offers virtual care options. Same-day virtual video visits are listed for patients in South Carolina and Virginia, and MyChart eVisits are online visits for certain non-emergency conditions.
Virtual video visits
Bon Secours says same-day virtual video visits are available 24/7, even holidays, to patients in South Carolina and Virginia.
MyChart eVisits
An eVisit is an online visit with a primary care provider for certain non-emergency conditions and can be an alternative to a traditional office visit.
Scheduled video visit route
Bon Secours’ virtual care article says scheduled video appointments may be administered through MyChart or Doxy.me, depending on provider workflow.
Virtual care rule: virtual visits and eVisits are not for emergencies. If symptoms are severe, fast-moving or life-threatening, call 911 or go to emergency care.
Messages, Response Time and Emergency Rules
Bon Secours says MyChart messages should be used for non-urgent issues or questions, including questions about test results, medication questions or non-urgent health concerns.
Use messages correctly
Message your doctor about non-urgent health questions, medication questions or test-result questions.
Expected reply time
Bon Secours says you can expect a reply from your doctor’s office within 2 business days.
Urgent issue?
The FAQ says not to email your doctor about emergent health issues. Call 911 for emergencies and call your healthcare provider for urgent concerns.
Emergency warning: do not use MyChart for chest pain, trouble breathing, stroke symptoms, serious injury, severe allergic reaction, suicidal thoughts, rapid worsening symptoms or any medical emergency. Call 911 or go to emergency care.
MyChartCentral, Lucy and Apple Health
Bon Secours’ FAQ explains that MyChartCentral can connect multiple MyChart accounts, while Lucy is a personal health record that can store a copy of your chart. These are optional tools, not replacements for the Bon Secours MyChart login.
MyChartCentral
MyChartCentral is a hub for Bon Secours MyChart and other MyChart accounts nationwide, so you do not need to remember different usernames and passwords.
Lucy
Lucy is a personal health record where you can organize medical information, request an updated copy of your chart and share information with organizations where you receive care.
Apple Health
iPhone users can link Bon Secours MyChart to Apple Health by searching for Bon Secours Health System in the Health Records section and signing in with MyChart credentials.
Bon Secours Locations, Urgent Care and Care Today
A patient portal guide should not keep users inside login troubleshooting when the real need is medical care. Use MyChart for portal tasks, but use direct care routes for urgent or emergency needs.
Find a location
Use the Bon Secours location map to filter by specialty, find nearby health care centers, get directions or call within one click.
Emergency department
St. Mary’s Hospital Emergency Department is listed at 5801 Bremo Road, Richmond, VA 23226, with 24-hour service.
Virtual care today
If your issue is appropriate for virtual care, check Bon Secours’ virtual visit and eVisit options instead of waiting for portal support.
Privacy, Login Safety and Scam Checklist
Patient portal pages are sensitive. Use this checklist before signing in, paying a bill, opening a reset link, granting proxy access or using the app.
Before signing in
- Start from mychart.bonsecours.com or bonsecours.com.
- Confirm the page is not a copied login form.
- Use your own device when possible.
- Do not save login on shared or public computers.
- Never share activation, password or 2FA codes.
Before paying
- Start from Bon Secours bill payment or MyChart.
- Use Pay as Guest only through official routes.
- Call the correct billing number for the statement type.
- Ask about financial assistance before ignoring a balance.
- Avoid unknown payment links, popups and ad pages.
Before proxy access
- Use official provider-office or form routes.
- Do not share passwords between family members.
- Check state and age rules for child access.
- Verify the correct chart before messaging.
- Do not use proxy access for emergencies.
Bon Secours St. Mary’s Hospital Map and Directions
Use this map for broad orientation only. Bon Secours has many hospitals, clinics and care sites, so your appointment details are still the best source for the exact location, building, entrance, parking and arrival instructions.
Helpful Bon Secours MyChart Activation Video
This official BonSecoursHealth video explains how to sign up for and activate a Bon Secours MyChart account. Use it as a visual guide only; use official Bon Secours MyChart pages for current login, billing, records and account actions.
Bon Secours MyChart FAQ
Is this the official Bon Secours MyChart website?
No. This is an independent guide. Use the official Bon Secours MyChart links in this article to sign in, sign up, recover access, view records or pay bills.
Where do I log in to Bon Secours MyChart?
Use the official Bon Secours MyChart login page at mychart.bonsecours.com/mychart/Authentication/Login.
What is the Bon Secours MyChart support number?
Bon Secours lists the MyChart Patient Support Line as 1-866-385-7060.
Does Bon Secours MyChart require two-factor authentication?
Yes. Bon Secours says MyChart login requires two-factor authentication beginning June 23, 2025, using a code sent by email or text message.
How often will I need Bon Secours MyChart 2FA?
Bon Secours says users need to repeat the two-factor authentication steps every 30 days.
How do I sign up for Bon Secours MyChart?
You can sign up online if you are an adult patient, use a 10-digit activation code if you received one, or ask at your provider’s office.
Can patients under 18 sign up online?
The official sign-up page says online sign-up on that form should only be used for patients over 18. For younger patients or proxy access, contact the provider’s office.
What if Bon Secours cannot verify my sign-up information?
The official sign-up page says your request may be sent to the clinic and an activation code may be mailed or emailed within a week, or you may be directed to customer service.
Can I use Bon Secours MyChart on my phone?
Yes. Download the MyChart app from the official app store, select Bon Secours, and log in with your MyChart username and password.
Can I pay a Bon Secours bill without logging in?
Yes. Use the official Bon Secours MyChart Pay as Guest route. The guarantor name and account number are on your statement.
What is a visit account in Bon Secours Pay as Guest?
The Pay as Guest page says a visit account groups charges for a single visit and you may have multiple visit accounts, each with its own balance.
What billing number should I call?
Bon Secours lists hospital billing customer service at 877-342-1500, Virginia physician billing at 888-835-9905 and South Carolina physician billing at 864-603-6080.
Can I request medical records in MyChart?
Yes. Bon Secours says you can view records through MyChart, and formal medical records can also be requested through the official eRequest route.
What if my MyChart information is wrong?
Bon Secours says to ask your doctor to correct inaccurate information at your next clinic visit because MyChart information comes from the electronic medical record.
Can I access a family member’s Bon Secours MyChart?
Yes, with approved proxy access. Bon Secours says proxy access can allow you to view information for children, a spouse or parents.
What are Bon Secours child proxy access rules?
Rules vary by state. Virginia gives parents full access from birth to age 18. South Carolina and other states have different full and limited access periods described in the official FAQ.
Can I use Bon Secours MyChart for eVisits?
Yes, when appropriate. Bon Secours says MyChart eVisits are online visits with a primary care provider for certain non-emergency conditions.
Can I use MyChart messages for emergencies?
No. Bon Secours says MyChart messages are for non-urgent issues. Call 911 for emergencies and call your healthcare provider for urgent concerns.
How do I get Bon Secours MyChart text messages?
Bon Secours says texting START to 84809 enrolls the mobile number for messages from the short code, and texting STOP to 84809 disables or opts out that mobile number.
How do I avoid fake Bon Secours MyChart pages?
Start from bonsecours.com or mychart.bonsecours.com, avoid copied login forms, never share activation or 2FA codes, and pay only through official Bon Secours billing or MyChart pages.
Final Safe Path for Bon Secours MyChart
The safest path is simple: open the official Bon Secours MyChart login, use official sign-up or activation-code access if needed, use official recovery if login fails, complete 2FA only on the official portal, pay bills only through Bon Secours billing or Pay as Guest, and use provider-office guidance for proxy access.
This guide includes the practical details inside the article so users only need to visit the official portal to perform secure actions like signing in, paying, messaging, requesting records, refilling medications, starting eVisits or managing proxy access.