Froedtert MyChart: Login & Patient Portal Guide

Froedtert & MCW MyChart Guide

Froedtert MyChart: Login & Patient Portal Guide

Froedtert & MCW MyChart is the secure patient portal for viewing health information, test results, appointments, visit summaries, prescriptions, medical records, billing details, messages and family/proxy access.

This guide gives the official login links, sign-up steps, app setup, Digital Support number, billing options, E-Visit rules, virtual visit steps, proxy access, medical records, campus address and troubleshooting help without asking for private patient information.

Official Login Fix a Problem Numbers & Address

No login form hereUse official Froedtert pages only.

Local detailsMilwaukee, billing, records and proxy help.

Action-firstMicro steps, official links, map and FAQs.

Quick answer: use the official Froedtert & MCW MyChart portal or Froedtert & MCW mobile app to sign in, create an account, view test results, schedule or manage appointments, complete PreCheck-In, request refills, pay bills, request records, use E-Visits, start virtual visits and manage family/proxy access.

Independent guide: This is an independent guide. Use only the official Froedtert MyChart page or the official MyChart app to sign in. Do not enter passwords, activation codes, or personal medical details on third-party websites.

Official Froedtert MyChart Login and Safe Path

The official Froedtert & MCW MyChart web portal is at my.froedtert.com. Use that official portal or the Froedtert & MCW app for secure account actions.

Open official MyChart

Use MyChart to see health information, test results, appointment details, visit summaries, refills, records, messages, billing and family access.

Use the official app for the best experience

Froedtert says the Froedtert & MCW app brings MyChart and other care tools into one on-the-go tool. Your app and MyChart credentials are the same Froedtert & MCW account credentials.

Call Digital Support if stuck

For MyChart, app or digital services help, call 414-777-0900 Monday through Friday, 8 a.m. to 5 p.m. CST, or email Digital Support.

Which Froedtert MyChart Link Should You Use?

Use the task table below to avoid wrong pages, old bookmarks, unsupported login copies and the separate Froedtert South portal.

Task	Official route	Best micro-step	Avoid
Sign in	MyChart login	Open my.froedtert.com and sign in only on the official portal.	Guide-site login forms or copied portal screens.
Create account	Create New Account	Use an activation code if valid, or choose the no-code signup path if offered.	Entering activation codes on third-party pages.
Pay without signing in	Pay as Guest	Use guarantor or visit account details from your statement.	Payment links from texts, ads, popups or comments.
Request records	Medical records page	Use MyChart Request Medical Records or submit the official release form.	Uploading records publicly for help.
Use an E-Visit	E-Visits	Sign in, choose E-Visits, complete the questionnaire and submit.	Using E-Visit for emergencies.
Use Froedtert South	Froedtert South MyChart	Use this only if you are a Froedtert South patient in Pleasant Prairie, Kenosha or related clinics.	Mixing Froedtert South and Froedtert & MCW portals.

Official Froedtert Numbers, Address and Local Tips

Froedtert has separate teams for MyChart support, appointments, billing, medical records, financial services and Froedtert South support. Use the correct route for faster help.

Need	Official public resource	Use it for
MyChart / app Digital Support	414-777-0900 • digitalsupportteam@froedtert.com	Login trouble, app help, activation, digital account support and MyChart assistance.
Find a doctor / appointments	414-777-7700	Find a doctor, request appointments and general care routing.
Billing questions / phone payment	800-803-8155	Pay by phone, questions about statements, payment setup and billing assistance.
Other financial inquiries	800-466-9670	Financial services and other financial questions listed on the billing page.
Financial counselors	414-805-6206	Insurance deposits, out-of-network questions, uninsured patients and financial counseling.
Health Information Management	414-805-2909 • healthinformation@froedtert.com	Medical records requests, formal copies and records-related questions.
Froedtert Hospital main address	9200 W. Wisconsin Ave., Milwaukee, WI 53226 • 414-777-7700	Main campus orientation. Use appointment details for exact building, entrance and parking.
Froedtert South MyChart support	(262) 656-3344 • MyChartHelp@froedtertsouth.com	Froedtert South patients seen at Pleasant Prairie Hospital, Kenosha Center or Froedtert South Physician Clinics.

Local tip 1: check construction and parking before arrival

Froedtert has posted construction and parking guidance for the hospital campus. Use appointment details plus the current location page before driving.

Local tip 2: use the Finder app on campus

Froedtert lists the Froedtert & MCW Finder app for step-by-step directions around the hospital campus. Search for your destination inside the app.

Local tip 3: split billing from MyChart tech help

Digital Support can help with account access. Billing staff should handle balances, guarantor numbers, payment plans and insurance-related payment questions.

How to Sign Up for Froedtert MyChart

Use the official Create New Account route. Froedtert says an activation code is not required to create an account, and activation codes expire after 60 days for security.

Open the official Create New Account page

Start from the official Froedtert account registration page or the official MyChart page. Do not enter identity details on any third-party website.

Use a valid activation code if you have one

If you received an activation code from a visit or account process, use it only inside the official Froedtert sign-up flow.

If the code fails, choose the no-code path

Froedtert says activation codes expire after 60 days. If the code does not work, choose Create New Account and select the option that says you do not have an activation code.

Use Digital Support when stuck

If registration still fails, call Digital Support at 414-777-0900 or email digitalsupportteam@froedtert.com.

Activation safety: activation codes and identity verification steps are for the official Froedtert & MCW account system only. Do not send activation codes, screenshots or private identity information to unofficial websites.

Froedtert MyChart Problem Helper

Choose the issue. This helper gives a safe next step and does not ask for passwords, activation codes, billing details or medical information.

What are you trying to fix?

Where are you using it?

Choose your issue and device. No private information is requested.

Forgot Username, Password or Account Access?

Use official recovery tools only. If your email or phone information is outdated, Froedtert says you should contact Digital Support so it can be updated.

Forgot username

Use the official forgot-username flow. If the email address on file is not correct, call Digital Support at 414-777-0900.

Forgot password

Use the official account-recovery or password reset route from the Froedtert account system. Do not share reset codes or screenshots.

Need human help

Digital Support is available Monday through Friday, 8 a.m. to 5 p.m. CST, at 414-777-0900.

Two-Factor Authentication and Account Security

Froedtert describes two-factor authentication as a security measure that uses both your password and a one-time passcode sent to your mobile phone.

Enable 2FA in the app

Log in to the Froedtert & MCW app.
Go to Account.
Tap Security.
Tap Set up your two-step login.
Enter your password and confirm your mobile number.
Enter the 6-digit code sent by text.

Enable 2FA in MyChart

Log in through the app or web browser.
Open Menu.
Scroll to the bottom.
Select Two-Factor Authentication.
Choose Login, then Enable.
Confirm the text code.

When 2FA causes trouble

Confirm the mobile number is current.
Check text-message blocking.
Do not share the 6-digit code.
Call Digital Support if the phone number is outdated.
Use codes only on official Froedtert screens.

Froedtert & MCW App Setup

Froedtert recommends the Froedtert & MCW app for the best experience because it brings MyChart and other care tools together in one mobile app.

Download from official stores

The Froedtert & MCW app is listed in Apple’s App Store and Google Play. Do not use APK sites or unofficial download mirrors.

Use the same credentials

The credentials used for the Froedtert & MCW app and MyChart are your Froedtert & MCW account credentials.

Use campus wayfinding separately

For turn-by-turn directions on the Froedtert Hospital campus, Froedtert lists the Froedtert & MCW Finder app, which is separate from MyChart account help.

PreCheck-In for Froedtert Appointments

PreCheck-In can save time at arrival by letting you complete appointment tasks before your visit.

Open MyChart up to three days before the visit

Froedtert says PreCheck-In can be accessed up to three days before an in-person or virtual appointment.

Use the app or browser

You can log in at my.froedtert.com, froedtert.com/mychart or through the Froedtert & MCW app.

Complete the checklist

Confirm emergency contacts, verify insurance, update allergies and medications, answer questionnaires and sign documents when prompted.

Froedtert MyChart Billing, Guest Pay and Payment Options

Froedtert says MyChart is the easiest way to make payments, view statements, set up payment plans and manage bills. Guest pay is available if you do not sign in.

Pay online through MyChart

Pay as Guest

Guest pay can use a guarantor account number or visit account number. The guarantor is the person responsible for paying the bill.

Pay by phone

Call 800-803-8155 for pay-by-phone and billing questions. Call to schedule an in-person Patient Financial Services appointment.

Billing topic	Official detail	Best action
Online payment	Use MyChart for payments, statements, payment plans and more. Guest pay is available without signing in.	Use MyChart or official guest pay only.
In-person payment	400 Woodland Prime, N74 W12501 Leatherwood Court, Menomonee Falls, WI 53051, Monday-Friday 8 a.m.-4:30 p.m. Only credit card payments are accepted at that location.	Call 800-803-8155 to schedule an appointment.
Mail payment	Froedtert Health, P.O. Box 734462, Chicago, IL 60673.	Send the statement coupon with check or money order.
Separate billing organizations	Professional services may be billed by The Medical College of Wisconsin, while facility fees are billed by hospitals.	Read statements carefully and call billing when unsure.
Financial assistance	Froedtert has a Financial Assistance Program for qualifying patients who cannot afford hospital or professional bills.	Use the official financial services page or call appropriate financial support.

Payment safety: pay only through official Froedtert MyChart, official guest pay, official billing phone number, official mail address or official in-person payment location. Do not pay from suspicious texts, popups, comments or ads.

Medical Records and Radiology Images

Froedtert says patients have the right to get a copy of their medical records for themselves or request that information be sent to someone else. MyChart is one route, but forms are available when needed.

Request records in MyChart

Log in to the Froedtert & MCW app or my.froedtert.com.
Open MyChart.
Select Menu.
Scroll under My Record.
Select Request Medical Records.
Answer the questions and send the request.

Download released records

Log in to the app or web portal.
Open Menu.
Scroll to My Record.
Choose Document Center.
Choose Requested Records.
Select Download for the formal copy of your health record.

Radiology image tip: if you need actual radiology images or formal records outside MyChart, use Froedtert’s official medical records process rather than sending screenshots or public files.

Proxy, Family and Caregiver Access

Proxy access lets you manage a family member’s health information through your own account. Froedtert has separate routes for minor access, adult access, Power of Attorney and legal guardian access.

Minor proxy access

Parents, guardians and caregivers can request proxy access to a minor’s MyChart. For minors 11 and younger, the form can offer Full Proxy Access or Limited Access.

Adult proxy access

Family members, friends and caregivers can be granted adult proxy access. The patient can submit an adult proxy form or send a proxy invitation.

POA or legal guardian access

Activated Power of Attorney or legal guardians can request proxy access after the correct paperwork is on file. Documentation can be sent to healthinformation@froedtert.com.

Proxy need	Official detail	Action step
Proxy must have account	Froedtert says the proxy must have an active Froedtert & MCW MyChart account even if the proxy is not a patient.	Create an account or call 414-777-0900.
Minor access	Use Proxy Access Request Forms from the app or MyChart menu and choose the minor access form.	Complete the electronic form and submit.
Adult access	Complete the Adult Proxy Form or send a proxy invitation via email.	Submit completed forms to Health Information Management.
POA / legal guardian	POA paperwork, statement of incapacity or legal guardianship paperwork must be on file before approval.	Send documents to healthinformation@froedtert.com.
Access level	Froedtert forms may let you choose Full Proxy Access (medical + billing) or Limited Access (billing only).	Choose the correct access level before submitting.

Test Results, Notes and Health Record Details

Froedtert says lab and test results are sent when final, which may be before your provider reviews them. Your provider may add comments, contact you directly, wait for more information or discuss the result with you later.

Results may arrive before review

You can view results as soon as they are sent, or wait to discuss results with your provider if you prefer context first.

OpenNotes access

Froedtert says patients can access notes added to the medical record after March 1, 2018.

Health summary

MyChart can show current health issues, medications, immunizations, allergies, medical history and other health record information.

Result safety: a final result may not include the full clinical meaning. Use provider comments, follow-up instructions or secure messaging for nonurgent questions.

Appointments, Messages and Prescription Refills

Froedtert MyChart supports routine care tasks such as appointments, messages and refill requests. Use these tools for nonemergency needs only.

Appointments

Use MyChart to make, cancel and view appointments online, including details of past and upcoming visits.

Messages

MyChart lets you communicate with your health care team through secure messages. Do not use messages for emergencies.

Prescription refills

Use MyChart to request medication refills for eligible refillable medications.

Emergency warning: MyChart messages, E-Visits and routine portal requests are not for life-threatening emergencies. If you are experiencing a life-threatening emergency, call 911 immediately.

Froedtert MyChart E-Visits

An E-Visit is an online questionnaire reviewed by a Froedtert & MCW provider. It is useful for certain nonurgent needs, but it is not a substitute for urgent or emergency care.

How to start

Access MyChart online or through the Froedtert & MCW app, open Menu, select E-Visits, complete the questionnaire and submit for review.

Response timing

You can submit an E-Visit 24/7. Froedtert says responses are expected within two hours during E-Visit hours, 7 a.m. to 5 p.m. daily; after-hours submissions are answered by 10 a.m. the next morning.

Cost and time

Froedtert says E-Visits are non-billable, but other recommended services such as labs, X-rays or medications may have separate costs. Allow 10-15 minutes to complete the questionnaire.

E-Visit practical tip: Froedtert says you cannot save progress and finish later. Have insurance details, medication lists and symptom information ready before you begin.

Scheduled Virtual Visits With Froedtert & MCW Providers

Scheduled virtual visits are telemedicine appointments with Froedtert & MCW providers during normal clinic hours. Video through the Froedtert & MCW app is the preferred option.

Video visit basics

Scheduled like a regular appointment.
Available for existing and new patients.
If you do not already have a provider, call 414-777-7700.
Used for primary care and some specialty care appointments.
You must be physically in Wisconsin at the time of the video visit.

How to prepare

Use the Froedtert & MCW app when possible.
Use a phone, tablet or desktop device with a camera.
Use a stable internet connection.
Choose a quiet, private place where you can talk and hear the provider.
Complete PreCheck-In before the visit when prompted.

Browser, App and Portal Troubleshooting

Many MyChart problems are caused by expired codes, old bookmarks, cookies, outdated contact information, wrong portal selection or app confusion.

Website fixes

Start again from my.froedtert.com.
Enable cookies and JavaScript if the portal asks.
Use a current browser.
Clear cache and cookies if pages loop.
Use Digital Support if the problem continues.

Signup fixes

Activation codes expire after 60 days.
A code is not required to sign up.
If the code fails, use Create New Account and choose the no-code option.
Call 414-777-0900 if signup still fails.
Do not try unsafe third-party activation tools.

App fixes

Update the Froedtert & MCW app.
Use official App Store or Google Play downloads.
Confirm your Froedtert & MCW account credentials.
Try the web portal if one app feature is hard to find.
Use Finder app separately for campus wayfinding.

Privacy, Scam and Portal Safety Checklist

Patient portals contain sensitive health and billing information. This guide explains the safe route without acting like a login page.

Before you sign in

Confirm the domain is my.froedtert.com or froedtert.com.
Do not type credentials into this guide.
Do not share activation codes or one-time passcodes.
Use your own device when possible.
Sign out completely on shared devices.

Before you pay

Use MyChart, official guest pay or official billing phone numbers.
Check whether the bill is Froedtert Health, Medical College of Wisconsin or Froedtert South.
Do not pay through unknown text links.
Use the guarantor or visit account from your statement only on official pages.
Keep receipts from official channels.

Before you message

Use messages for nonurgent care-team communication.
Use proxy access when helping a family member.
Do not send public screenshots of records.
Call your provider or urgent care for urgent symptoms.
Call 911 for life-threatening emergencies.

Froedtert South vs Froedtert & MCW MyChart Warning

This article focuses on Froedtert & MCW MyChart at my.froedtert.com. Froedtert South has a separate MyChart portal and separate technical-support contact route.

Use this for Froedtert & MCW

Use my.froedtert.com for Froedtert & the Medical College of Wisconsin patients in the Milwaukee and surrounding areas.

Use Froedtert South portal if applicable

Use Froedtert South MyChart if you were seen at Froedtert Pleasant Prairie Hospital, Froedtert Kenosha Center or Froedtert South Physician Clinics.

Froedtert South support

Froedtert South MyChart technical support is listed as (262) 656-3344 and MyChartHelp@froedtertsouth.com, Monday-Friday, 7 a.m.-3:30 p.m.

Froedtert Hospital Map and Directions

Use this map for broad orientation only. Froedtert Hospital is a large campus, so your appointment details are still the best source for exact clinic, entrance, parking structure and arrival instructions.

Official Froedtert MyChart Video Guide

Froedtert provides an official PreCheck-In video guide explaining how to complete appointment tasks from home before an in-person or virtual appointment.

What the video covers

The PreCheck-In video explains confirming emergency contacts, insurance, allergies, medications, questionnaires and documents before your appointment.

Where to use it

Use the video for general navigation only. For secure actions, log in through official MyChart or the Froedtert & MCW app.

Schema note

VideoObject schema is not included because this article does not embed a verified public video with a confirmed upload date.

Froedtert MyChart FAQ

Is this the official Froedtert MyChart website?

No. This is an independent guide. Use the official Froedtert & MCW MyChart links in this article to sign in, create an account, pay bills or request records.

Where do I log in to Froedtert MyChart?

Use the official Froedtert & MCW MyChart portal at my.froedtert.com or the official Froedtert & MCW app. Do not enter login details into third-party guide pages.

What can I do in Froedtert MyChart?

You can make, cancel and view appointments, schedule and join video visits, view results, message your care team, view visit summaries, request refills, request records, update information and access family records with permission.

How do I create a Froedtert MyChart account?

Use the official Create New Account page. If you have an activation code, use it only on the official Froedtert sign-up screen. If the code does not work, use the no-code signup route.

Why does my Froedtert activation code not work?

Froedtert says activation codes expire after 60 days. A code is not required to sign up, so use Create New Account and choose the no-code option if your code fails.

What is the Froedtert MyChart support number?

Froedtert & MCW Digital Support is 414-777-0900. Support is available Monday through Friday, 8 a.m. to 5 p.m. CST.

Can I email Froedtert MyChart support?

Yes. Froedtert lists digitalsupportteam@froedtert.com for MyChart assistance.

Does Froedtert MyChart have two-factor authentication?

Yes. Froedtert’s help center explains two-factor authentication, also called two-step login, using your password and a one-time code sent to your mobile phone.

Can I pay a Froedtert bill without signing in?

Yes. Froedtert offers Pay as Guest. You may need guarantor or visit account information from your statement.

What is the Froedtert billing phone number?

Froedtert lists 800-803-8155 for bill payment by phone and billing questions.

Where do I mail a Froedtert bill payment?

Froedtert lists Froedtert Health, P.O. Box 734462, Chicago, IL 60673. Send the statement coupon with check or money order.

How do I request medical records in Froedtert MyChart?

Log in to the app or web portal, open MyChart, select Menu, scroll under My Record, choose Request Medical Records, answer the questions and send the request.

What is the Health Information Management contact?

Froedtert lists Health Information Management at 414-805-2909 and healthinformation@froedtert.com for records questions.

When do Froedtert lab and test results appear?

Froedtert says lab and test results are sent when final, which may be before your provider has reviewed them.

Can I access clinical notes in MyChart?

Froedtert says notes added to your medical record after March 1, 2018, are accessible through MyChart.

How do I use PreCheck-In?

Up to three days before an in-person or virtual appointment, log in to MyChart, select PreCheck-In and complete the prompts for contacts, insurance, allergies, medications, questionnaires and documents.

How do Froedtert E-Visits work?

Log in to MyChart online or through the app, choose E-Visits, complete the questionnaire and submit it. A provider reviews your answers and sends recommended next steps through MyChart.

Are Froedtert E-Visits billed?

Froedtert says E-Visits are non-billable, but recommended related services such as lab tests, X-rays or medications may have separate costs.

Can I submit an E-Visit for someone else?

For privacy and safety, do not submit an E-Visit for someone else from your own account. Use proxy access when managing another person’s care.

Can I do a scheduled video visit from outside Wisconsin?

Froedtert says video visits are available only if you are physically in Wisconsin at the time of the visit, based on provider licensing.

What is proxy access?

Proxy access lets you view or manage another person’s health information from your own account when the required permissions are approved.

How do I request minor proxy access?

Log in to the Froedtert & MCW app or MyChart, open Menu, choose Proxy Access Request Forms and complete the minor proxy form. You must have your own Froedtert & MCW account.

What if I am Power of Attorney or legal guardian?

Froedtert says POA or guardianship paperwork must be on file before proxy access can be approved. Documents can be sent to healthinformation@froedtert.com.

Is Froedtert South MyChart the same portal?

No. Froedtert South uses a separate MyChart portal and separate support at (262) 656-3344 or MyChartHelp@froedtertsouth.com.

What is the main Froedtert Hospital address?

Froedtert Hospital is listed at 9200 W. Wisconsin Ave., Milwaukee, WI 53226. Use your appointment details for exact building, entrance and parking.

How do I avoid fake Froedtert MyChart pages?

Start from my.froedtert.com, froedtert.com/mychart or the official Froedtert & MCW app. Avoid copied login forms, suspicious ads, unknown payment links and unofficial app downloads.

Final Safe Path for Froedtert MyChart

The safe path is simple: open the official Froedtert & MCW MyChart portal or official app, use official account creation or recovery if needed, use MyChart or guest pay for bills, request records through MyChart or Health Information Management, use proxy access instead of password sharing, and use E-Visits or video visits only for appropriate nonemergency care.

This guide gives the practical details inside the article so users only need to visit the official portal when they are ready to perform secure actions.