MyChart Gundersen: Login & Patient Portal Guide
MyChart Gundersen now points to Emplify Health MyChart, the unified portal for Gundersen-region patients after Gundersen and Bellin came together under Emplify Health.
Use this guide for the official login, sign-up, app setup, billing, Pay as Guest, proxy and Teen MyChart, medical records, online visits, video visits, support numbers and La Crosse campus map.
Quick answer: Gundersen patients now use Emplify Health MyChart. Existing Gundersen patients can log in with the same MyChart username and password. For MyChart help, email mychart@emplifyhealth.org or call (800) 362-9567 ext. 50303. For billing, call (608) 775-8660 or (800) 362-9567 ext. 58660. For medical records, call (608) 775-3199. For emergencies, call 911.
Important privacy warning: this is an independent guide, not the official Gundersen or Emplify Health portal. Do not enter usernames, passwords, activation codes, verification codes, medical record numbers, dates of birth, insurance details, payment information, addresses or medical details on this page.
Official MyChart Gundersen Login
The official portal is now Emplify Health MyChart. The safest path is to open the official login page directly instead of using copied login boxes or ads.
Open official login
Use Emplify Health MyChart for Gundersen-region care, messages, results, appointments, prescriptions, records and billing.
Use existing Gundersen credentials
Gundersen patients can log in with the same MyChart username and password after the unified portal transition.
Enable browser basics
The official portal may require JavaScript and cookies. Use an up-to-date browser such as Edge, Chrome, Firefox or Safari.
Important: Gundersen MyChart Is Now Emplify Health MyChart
This is the key Gundersen-specific detail. Gundersen-region patients were moved to the unified Emplify Health MyChart portal in June 2025.
| Question | What it means | Safe next step |
|---|---|---|
| Do I need a new account? | No. Gundersen patients were automatically switched and can use the same username and password. | Log in to Emplify Health MyChart |
| Do I need a new app? | No. Gundersen-region patients are switched to the Emplify Health portal inside the Epic MyChart app. | Use official MyChart app help |
| Will old information transfer? | The transition FAQ says five years of health history transferred initially, with older records planned over time. | Use Medical Records if something is missing |
| Will proxy access remain? | Gundersen says proxy access remains and directs users to review proxy/Teen MyChart rules. | Open proxy and Teen MyChart |
| Will bills look different? | Billing statements may use the Emplify Health logo. Existing payment plans are not impacted by the branding change. | Open official billing page |
Which MyChart Gundersen Link Should You Use?
Use the correct official route first. This avoids fake login pages, wrong billing paths and unnecessary calls.
| Task | Official route | Best micro-step | What to avoid |
|---|---|---|---|
| Log in | Emplify Health MyChart login | Use your existing Gundersen MyChart username and password. | Copied login boxes and “support” popups. |
| Sign up with code | Activation-code sign-up | Use the activation code only on the official portal. | Posting activation-code screenshots. |
| Sign up without code | Online sign-up | Use online self-signup or request a new code after identity verification. | Entering identity details on third-party pages. |
| Recover login | Recover username/password | Use “Forgot login information?” and complete two-step verification. | Sharing reset links or codes. |
| Pay bill | Pay as Guest | Use official MyChart, guest pay, phone or mail. Include guarantor/account number if mailing. | Random payment links from texts, ads or comments. |
| Request records | Medical Records | Use Sharing Hub for formal copy request or official forms for mail/email/fax. | Sending records to unknown emails. |
Official Gundersen MyChart Support Numbers, Addresses and Local Help
Use the right contact based on the problem. MyChart support, billing, medical records, emergency/urgent care and location questions are handled differently.
| Need | Official resource | When to use it |
|---|---|---|
| MyChart support | mychart@emplifyhealth.org; (800) 362-9567 ext. 50303 | Use for login, activation, recovery, locked account, two-step code, app and general portal help. |
| General Gundersen line | (608) 782-7300 | Use for broad Gundersen routing, appointment questions and location help. |
| Billing / Customer Financial Service | (608) 775-8660 or (800) 362-9567 ext. 58660 | Use for bill questions, pay-by-phone, payment plans, billing errors, financial support and itemized statements. |
| Billing email | revenuecycle-billing-inbox@emplifyhealth.org | Use for billing/insurance questions after confirming you are using the official Gundersen billing page. |
| Medical Records | (608) 775-3199; roi.ghs@emplifyhealth.org; fax (608) 775-4706 | Use for formal record requests, missing records, amendments, accounting of disclosures and urgent record needs. |
| Main La Crosse hospital | 1900 South Ave., La Crosse, WI 54601; (608) 782-7300 | Use for broad map orientation. Appointment details may name a specific building, clinic, level or parking area. |
| Emergency and urgent care in La Crosse | 1900 South Ave., Hospital Level 1; (608) 775-3128 | Use for serious illness/injury location information. Call 911 for life-threatening emergencies. |
| Billing mail | Gundersen Health System Customer Financial Service, 1900 South Avenue, NCA3-01, La Crosse, WI 54602-4444 | Use for mailed payments. Include guarantor/account number. |
| Medical-records mail | Gundersen Health System Medical Records, 1900 South Avenue, NCA1-09, La Crosse, WI 54601 | Use for mailed patient access forms and official medical-record requests. |
How to Sign Up for MyChart Gundersen
The official MyChart FAQ says different departments may use different signup methods: clinic staff sign-up, activation code on an After Visit Summary or bill, text/email activation, or online self-signup.
Use the activation code if you have one
If you received an activation code on an After Visit Summary, billing statement, text or email, use it only on the official Emplify Health MyChart page.
Use online sign-up if you do not have a code
Use the official sign-up page to match your information to your medical record or complete identity verification. Do not enter identity information on guide websites.
Request a new code if needed
If your code is lost, expired or never received, the FAQ says you can request one from the sign-up page or contact mychart@emplifyhealth.org after information is verified.
Know why activation codes fail
An activation code can expire after a set period and is no longer valid after first use. If it still fails, use official support.
Sign-up safety: identity verification can involve sensitive information. Complete it only on official MyChart pages. This guide never collects activation codes, usernames, passwords, MRNs or verification codes.
MyChart App Setup for Gundersen Patients
Gundersen says patients do not need a new app after the transition. The Epic MyChart app now points Gundersen-region patients into the Emplify Health portal experience.
Official app help
Use the official MyChart app download help page if you are unsure which app to install.
Apple devices
Download MyChart from the Apple App Store only. After logging in, select the Emplify Health/Gundersen organization if asked.
Android devices
Download MyChart from Google Play only. Avoid APK sites and unofficial app mirrors for health portals.
App setup checklist
- Install the official MyChart app.
- Use your existing Gundersen MyChart username and password.
- If asked, choose Emplify Health or Gundersen-region organization.
- Turn on notifications only if you want reminders and alerts.
- Do not stay signed in on someone else’s device.
Helpful mobile features
- Use face ID or fingerprint login when your device supports it.
- Use eCheck-in before eligible appointments.
- Use self-arrival when the button appears near appointment time.
- Join scheduled video visits from the app.
- Manage prescription reminders in communication preferences.
MyChart Gundersen Problem Helper
This safe helper does not collect private information. Pick your issue and it will point you to the right official next step.
Account Recovery, Two-Step Verification and Auto Logout
The official MyChart FAQ explains that recovery uses “Forgot login information?” and two-step verification. Codes may arrive by email or text, depending on your account settings.
Forgot username or password
Use the official recovery page first. You may need to complete two-step verification to recover username or password.
Verification code not arriving
Check spam/junk folders, try resend code, check other email accounts and call support if the account may have an old email address.
10-minute inactivity logout
The official FAQ says you may be automatically logged out after 10 minutes of inactivity to protect your privacy.
Locked account: if the account is locked or needs reactivation, email mychart@emplifyhealth.org or call (800) 362-9567 ext. 50303. Do not share verification codes with anyone.
What You Can Do in MyChart Gundersen
Gundersen describes MyChart as a secure patient portal for managing care from a computer, tablet, smartwatch or mobile device.
| Need | Where to look | What it helps with | Official route |
|---|---|---|---|
| Appointments | Appointments / Schedule | Schedule and manage appointments, including some video visits. | Log in |
| Messages | Messages | Send non-urgent messages to providers or care teams; some messages may be billable if upgraded. | Message guide |
| Test results | Test Results | View most test results as soon as they become available, sometimes before provider review. | Results FAQ |
| Prescriptions | Medications | Manage pharmacy refills, renewals, reminders and payments for yourself and family/proxy accounts. | Pharmacy details |
| Billing | Billing / Guest Pay | View statements, update insurance/personal information, pay bills and set up payment plans. | Billing page |
| Records | Sharing Hub | Request formal copies of health records, manage family access and connect records. | Medical Records |
Messages, Response Time and Urgent Warning
MyChart messages are secure because they happen after login, but they are not for emergencies or same-day urgent needs.
Good uses for messages
- Ask non-urgent follow-up questions.
- Ask about a current medication.
- Ask about a care plan after a visit.
- Ask technical or billing questions through the correct route.
Expected response time
The official FAQ says provider messages generally receive a response within 1–3 business days. If the issue requires immediate attention, call your medical center.
Billing risk note
Gundersen explains that some MyChart messages requiring provider clinical time and expertise may be billed to insurance, and you can decline the upgraded message.
Emergency warning: for a serious or life-threatening illness or injury, call 911 or go to the nearest emergency department. Do not use MyChart messages, email, comments or guide pages for emergencies.
MyChart Online Visits and Video Visits
Gundersen offers two different virtual-care paths through MyChart: questionnaire-style Online Visits for non-urgent conditions and video visits for face-to-face care by computer or mobile device.
MyChart Online Visit
Online Visit is a questionnaire for non-urgent medical issues. Current patients who visited their primary care department in the last 36 months may be eligible.
Online Visit response timing
If started weekdays from 8 a.m. to 3 p.m., Gundersen says you will hear back in MyChart within three hours. Later/weekend visits are answered by 10 a.m. the next business day.
Video visits
Video visits can be scheduled and accessed through MyChart. Gundersen lists same-day and next-day appointment availability for video visits.
| Virtual care need | Official details | What to do |
|---|---|---|
| On-demand video visit | Available for current patients with active MyChart accounts who are physically in Wisconsin, Minnesota or Iowa. Hours listed: Mon-Fri 8 a.m.-6 p.m., Sat 10 a.m.-4 p.m., Sun 11 a.m.-3 p.m., holidays closed. | Open video visit page |
| Scheduled video visit | Log in, select Schedule an Appointment, choose provider/reason, and schedule during normal clinic hours; you may also call your clinic. | Log in to schedule |
| Starting video visit | Log in, select Appointments and Visits, complete eCheck-In and questionnaires, then wait in the virtual waiting room. | Read start steps |
| Video login problem | Gundersen lists (608) 775-3843 for video-visit login problems and (608) 775-0601 for new patients. | Call the correct official number based on the issue. |
Prescriptions, Refills and Pharmacy Reminders
Gundersen says pharmacy services are now available in Emplify Health MyChart, including refills, renewals, text reminders and payments.
Manage medications
Log in and go to Medications to see improved prescription features and available pharmacy tasks.
Family/proxy medication management
Emplify Health MyChart offers family and proxy medication management based on the same authorizations used for family/proxy access.
Prescription reminders
Update Communication Preferences inside MyChart to choose email, text or push reminders for prescriptions and other care messages.
Medical Records: MyChart Sharing Hub, Forms and Turnaround Time
For many record needs, start in MyChart. For formal copies, legal representative requests or third-party requests, use the official medical-records route.
Request records inside MyChart
Go to the main MyChart menu, then under Sharing and Family Access choose Sharing Hub. Scroll to the bottom and choose Request formal copy of health record.
Use the Patient Right of Access form when needed
Use the official form if requesting records for yourself or as a legal representative for a child or another person.
Plan for processing time
Gundersen says records can take up to seven days after the request is received. For immediate-disclosure situations, call (608) 775-3199.
| Records route | Official detail | Best use |
|---|---|---|
| Phone | (608) 775-3199 | Questions about medical records, urgent record needs or formal requests. |
| roi.ghs@emplifyhealth.org | Official release-of-information contact after reviewing instructions. | |
| Fax | (608) 775-4706 | Faxing official Patient Right of Access forms. |
| Gundersen Health System Medical Records, 1900 South Avenue, NCA1-09, La Crosse, WI 54601 | Mailing completed patient access forms. | |
| Record correction | Mail written amendment request to HIM Coordinator, 1900 South Avenue, NCA2-08, La Crosse, WI 54601 | Requesting correction of incomplete or incorrect protected health information. |
Billing, Pay as Guest, Payment Plans and Cost Estimates
Gundersen says bills can be paid through MyChart, by phone through Customer Financial Service, by mail to La Crosse, or as a guest online.
Pay in MyChart
Log in to make a payment, view statements, update insurance/personal information and set up a payment plan.
Pay as Guest
Use official guest pay if you do not have a MyChart account or are paying for someone else’s eligible bill.
Cost estimates
Use the official MyChart Cost Estimate Tool or Gundersen’s cost-estimate resources before planned care when possible.
Billing contact checklist
- Billing phone: (608) 775-8660 or (800) 362-9567 ext. 58660.
- Hours listed: Monday-Friday, 7:30 a.m. to 5:30 p.m.
- Billing email: revenuecycle-billing-inbox@emplifyhealth.org.
- Mail payments to Customer Financial Service in La Crosse.
- Include guarantor/account number when mailing payment.
Billing safety checklist
- Pay only through official MyChart, official Pay as Guest, official phone or official mail route.
- Confirm the statement belongs to Gundersen/Emplify Health.
- Do not pay through random text links, ads or comments.
- Ask Customer Financial Service for an itemized copy if needed.
- Keep official payment confirmation.
Proxy Access and Teen MyChart
Proxy access lets an approved person view or help manage another patient’s health information. Teen MyChart gives ages 13–17 more independence while protecting sensitive information.
Adult proxy access
Adults can grant family or friends access to their medical record through a proxy invite in Friends and Family Access. You must be at least 18 to have proxy access to another person’s record.
Teen MyChart ages 13–17
Teens ages 13 to 17 can have their own account with parent or guardian consent. They can view and schedule appointments, message the care team and review private health information.
Parent/guardian visibility
Parents and guardians continue proxy access until age 18, but sensitive information and visits may not be visible to parents or proxies.
Proxy safety: do not share passwords between spouses, parents, teens or caregivers. Each person should use their own account, and proxy access should be granted through official MyChart tools or official forms.
Gundersen Locations and Local Tips
Gundersen has hospitals and clinics across the region. The La Crosse campus is the main reference point in this guide, but your MyChart appointment details may list a more specific building, level or parking area.
| Location or need | Official detail | Best use |
|---|---|---|
| Gundersen Lutheran Medical Center | 1900 South Ave., La Crosse, WI 54601; (608) 782-7300; open 24 hours | Main hospital orientation for La Crosse visits. |
| Gundersen Lutheran Emergency | 1900 South Ave., Hospital Level 1, La Crosse, WI 54601; (608) 775-3128 | Emergency and urgent care location guidance; call 911 for life-threatening emergencies. |
| Gundersen La Crosse Clinic | 1836 South Ave., La Crosse, WI 54601; (608) 782-7300 | Outpatient clinic and specialty visits when appointment details list La Crosse Clinic. |
| Gundersen Pharmacy – La Crosse Clinic | 1836 South Ave., La Crosse, WI 54601; (608) 775-5595 | Local pharmacy questions tied to Gundersen prescriptions. |
| Find another location | Use Gundersen’s official location finder. | Search all official locations |
Local tip 1: La Crosse campus has multiple buildings
Your appointment may name the Hospital, Clinic, East Building, Founders Building or another campus area. Use appointment details before driving.
Local tip 2: parking and valet may matter
The La Crosse campus page says patient parking and valet parking are available at no cost. Check campus parking before arrival.
Local tip 3: self-arrival opens near visit time
Gundersen says the “I’m here” button appears on the homepage and Appointment Details screen 30 minutes before an eligible appointment.
Privacy, Scam and Portal Safety Checklist
Patient portal searches are sensitive. A safe Gundersen MyChart article should guide users to official pages without imitating the portal or collecting private information.
Before logging in
- Start from mychart.emplifyhealth.org or an official gundersenhealth.org page.
- Use your existing Gundersen MyChart credentials after the transition.
- Do not use copied login forms on guide websites.
- Enable two-step verification for stronger protection.
- Never share activation codes, verification codes or passwords.
Before paying
- Use official MyChart billing or official Pay as Guest.
- Call official Customer Financial Service if the bill looks confusing.
- Include guarantor/account number when mailing a payment.
- Ignore random payment links, ads and popups.
- Keep proof of payment from the official system.
Before messaging
- Use messages only for non-urgent questions.
- Expect 1–3 business days for replies.
- Call your medical center if the issue requires immediate attention.
- Call 911 for emergencies.
- Use proxy access for another person’s care instead of password sharing.
Gundersen Lutheran Medical Center Map
This map is for broad orientation only. Gundersen’s La Crosse campus includes multiple buildings and departments, so always check your MyChart appointment details for the exact building, level, parking and arrival instructions.
Helpful Gundersen MyChart Video
This video is included as a visual support resource for Gundersen MyChart users. Use the official portal and official Gundersen pages above for current login, billing, medical records and video-visit actions.
MyChart Gundersen FAQ
What is MyChart Gundersen?
MyChart Gundersen now refers to Emplify Health MyChart, the unified secure patient portal used by Gundersen-region patients for appointments, messages, results, bills, prescriptions, records and virtual care.
Where do I log in to Gundersen MyChart?
Use the official Emplify Health MyChart login page at mychart.emplifyhealth.org. Do not enter login information into this independent guide or any third-party form.
Do Gundersen patients need a new MyChart username or password?
No. Gundersen says patients can log in to Emplify Health MyChart using their existing MyChart username and password.
Do I need to download a new MyChart app?
No. Gundersen says patients in the Gundersen region were automatically switched to the Emplify Health portal inside the Epic MyChart app.
What is the Gundersen MyChart support phone number?
The official MyChart Patient Support Line is (800) 362-9567 ext. 50303. The official support email is mychart@emplifyhealth.org.
How do I sign up for MyChart Gundersen?
You can sign up with an activation code, text/email activation, help from clinic staff or online self-signup on the official Emplify Health MyChart page.
What should I do if my activation code does not work?
An activation code can expire or stop working after first use. Request a new code on the official sign-up page, email mychart@emplifyhealth.org or call the MyChart support line.
What if I forgot my username or password?
Use “Forgot login information?” on the official login page. Recovery may require two-step verification.
Why did MyChart log me out?
The official FAQ says MyChart may automatically log you out after 10 minutes of inactivity to protect your privacy.
When can I see test results?
The official FAQ says you can view most test results as soon as they become available. You may see results before your provider has reviewed them, and provider comments may appear later.
How fast do MyChart messages get answered?
The official FAQ says provider messages generally receive a response within 1–3 business days. MyChart messages should not be used for urgent situations.
Can MyChart messages be billed?
Gundersen says some messages that require provider clinical time and expertise may be billed to insurance. You should have the option to decline an upgraded message.
Can I pay a Gundersen bill through MyChart?
Yes. You can pay through MyChart, Pay as Guest, phone or mail. Customer Financial Service is (608) 775-8660 or (800) 362-9567 ext. 58660.
Can I use Pay as Guest without a MyChart account?
Yes. Gundersen says Pay as Guest is available if you do not have a MyChart account. Use only the official MyChart guest pay page.
How do I request medical records?
Use Sharing Hub in MyChart and choose Request formal copy of health record, or use the Patient Right of Access form from Gundersen’s official Medical Records page.
How long do Gundersen medical record requests take?
Gundersen says it can take up to seven days to complete a medical-record request after it has been received. For immediate-disclosure situations, call (608) 775-3199.
Can I manage a family member’s MyChart?
Yes, with approved proxy access. Proxy access allows you to view another family member or loved one’s medical record with permission.
What is Teen MyChart?
Teen MyChart lets ages 13 to 17 have their own account with parent or legal guardian consent. Teens can view and schedule appointments, message their care team and review private health information securely.
Can parents see everything in a teen’s MyChart?
No. Parents and guardians continue proxy access until the child reaches 18, but sensitive information and visits may not be visible to parents or proxies.
Where is Gundersen Lutheran Medical Center?
Gundersen Lutheran Medical Center is at 1900 South Ave., La Crosse, WI 54601. Use appointment details for exact building, level, parking and arrival instructions.
How do I avoid fake Gundersen MyChart pages?
Start from official gundersenhealth.org pages, mychart.emplifyhealth.org, the Apple App Store or Google Play. Avoid copied login boxes, suspicious ads, random payment links and unofficial support chats.
Final Safe Path for MyChart Gundersen
The safe order is simple: open official Emplify Health MyChart, use your existing Gundersen credentials, choose the correct sign-up or recovery route, install apps only from official stores, use messages only for non-urgent needs, pay bills only through official routes, and use proxy access instead of password sharing.
This guide includes practical details inside the article so users only need to visit official Gundersen/Emplify Health pages to perform secure actions like logging in, paying, messaging, scheduling, managing prescriptions, joining video visits or requesting medical records.