MyChart CentraCare Health: Login & Patient Portal Guide
CentraCare MyChart gives patients free, secure online access to medical records, appointments, test results, after-visit summaries, proxy access, eCheck-In, billing, records sharing, virtual visits and communication preferences.
This guide gives the official login links, signup steps, app setup, support contacts, billing routes, paperless billing, medical-records workflow, proxy access, virtual care rules, St. Cloud address and safety warnings without asking for private patient information.
Quick answer: use the official CentraCare MyChart portal to sign in, sign up, recover login information, complete eCheck-In, manage communication preferences, request formal records, access proxy records, pay bills, start eligible Virtual Urgent Care and use the MyChart mobile app. This article explains the details; use the official portal only for secure actions.
Independent guide: This is an independent guide. Use only the official CentraCare MyChart page or the official MyChart app to sign in. Do not enter passwords, activation codes, or personal medical details on third-party websites.
Official CentraCare MyChart Login and Safe Path
The official CentraCare MyChart portal is hosted at mychart.centracare.com. Use that portal or the official Epic MyChart app for secure actions. This page is a guide only and does not collect login or health information.
Open official MyChart
Use MyChart for selected medical records, test results, appointments, eCheck-In, billing communication, messages, records sharing, proxy access and virtual-care visits.
Use support when stuck
CentraCare lists MyChart Support at 320-240-7897 and MyChart@centracare.com. The login page lists help desk hours as 8 a.m.-4:30 p.m., Monday-Friday.
Never use copied login boxes
Only enter your username, password, passkey, activation code or verification information on official CentraCare MyChart screens or the official app.
Which CentraCare MyChart Link Should You Use?
Use this table to choose the correct official route. It prevents common mistakes such as using Centra Health in Virginia, an old bookmark, or a payment link that is not from CentraCare.
| Task | Official route | Best micro-step | Avoid |
|---|---|---|---|
| Sign in | CentraCare MyChart login | Open mychart.centracare.com directly and sign in only there. | Typing passwords into copied forms or article pages. |
| Sign up | Sign up now | Use the official signup page. The official login page notes signup is for age 12 or older. | Entering identity details on third-party pages. |
| Use activation code | Activation-code signup | Enter the code only on the official activation page. | Sharing the code by email, comments or forms. |
| Recover login | Account recovery | Use Forgot login information under the official login fields. | Emailing passwords or verification codes. |
| Pay bill | CentraCare Bill Pay | Use the official bill-pay site, MyChart billing, or 888-291-2164 automated pay-by-phone. | Payment links from popups, ads or suspicious texts. |
| Request records | Medical Records Release | Use MyChart Sharing Hub or the official form/email/fax/mail process. | Uploading records to public sites. |
Official CentraCare Numbers, Address and Local Tips
CentraCare has separate routes for MyChart support, billing, nurse-line guidance, records, patient concerns, referrals and hospital directions. Use the correct one to save time.
| Need | Official public resource | Use it for |
|---|---|---|
| MyChart Support Team | 320-240-7897 • MyChart@centracare.com | Login, signup, app, password reset, preferences, account access and technical MyChart help. |
| MyChart support hours | 8 a.m.-4:30 p.m. Monday-Friday | Best support window listed on official MyChart/login and app setup pages. |
| 24/7 Nurse Line | 320-200-3200 | Not sure where to go, primary care video visit scheduling, mental health support routing and virtual-care follow-up routing. |
| Billing Customer Service | 320-255-5622 | Billing questions, paperless billing help and Virtual Urgent Care bill questions. |
| Automated pay-by-phone | 888-291-2164 | 24/7 secured automated phone payment option. |
| Medical records release | CCHROI@CentraCare.com • Fax 320-255-5739 St. Cloud / 320-231-4833 Willmar | Medical-record release forms and formal records requests outside MyChart. |
| CentraCare Headquarters / St. Cloud Hospital | 1406 6th Ave N, St Cloud, MN 56303 • 320-251-2700 | Main St. Cloud campus orientation. Use appointment details for exact entrance and parking. |
| Patient concerns | 320-656-7070 | Concerns about care or service experience. |
Local tip 1: check the exact CentraCare location
CentraCare includes hospitals, clinics, urgent care, labs and specialty locations across Minnesota. Your appointment reminder is the best source for the exact site, entrance and parking.
Local tip 2: use Nurse Line if unsure
CentraCare repeatedly lists the 24/7 Nurse Line when users are not sure where to go for care or need routing help.
Local tip 3: billing and MyChart support are different
Use MyChart Support for account access. Use Billing Customer Service for bills, paperless billing and payment questions.
How to Sign Up for CentraCare MyChart
CentraCare’s official login page includes “Sign up now” and “Need help?” links. It also notes “Sign up now” is for users who must be 12 or older.
Open the official signup page
Use the official CentraCare MyChart signup page. Never enter identity details, codes or private information on guide pages or copied forms.
Use activation code if you have one
If CentraCare gave you an activation code, use the official activation-code route only.
Use Forgot links for existing account issues
If you may already have an account, use “Forgot login information?” under the official login fields instead of creating duplicates.
Call support when online setup fails
If the signup page does not work or your information cannot be verified, call MyChart Support at 320-240-7897 during weekday support hours.
Signup safety: CentraCare MyChart activation codes and identity details belong only on official CentraCare MyChart screens. This guide cannot activate accounts and cannot retrieve a code.
CentraCare MyChart Problem Helper
Choose the issue. This helper gives a safe next step and does not ask for passwords, activation codes, billing details or medical information.
Forgot CentraCare MyChart Username or Password?
CentraCare says users having trouble logging in should click the “Forgot Username?” or “Forgot Password?” link below the login fields. The recovery process uses two-step verification to verify identity.
Use official recovery
Open the official account recovery page or use the forgot links on the official login screen.
Expect verification
Do not bypass verification or share codes. If your phone/email is outdated, contact MyChart Support.
Check device basics
The official login page may require cookies and JavaScript. Enable them if the portal prompts you.
CentraCare MyChart App Setup
CentraCare says to download the MyChart app from Google Play or the Apple App Store, then search for CentraCare to get started.
Download official Epic app
CentraCare’s app setup guide says to look for the app with the red heart icon labeled MyChart and make sure it is developed by Epic Systems Corporation.
Search for CentraCare
After opening the app, add your organization and search for CentraCare. Then use your MyChart username and password.
Use notifications carefully
The app can send reminders for appointments, test results and messages. Only enable notifications on a private device you control.
New phone tip: CentraCare says experienced users can see connected devices by logging in, opening the MyChart menu, finding Account Settings, then selecting Device Management.
Text Messages and Communication Preferences
CentraCare launched updated outbound automated communications on Feb. 3, 2026 for appointments, MyChart notifications, family updates, prescriptions, billing notifications and care-management information.
Opt in by text
CentraCare says you can opt in to texting by texting START to 69354.
Opt in through MyChart
Log in to MyChart, update Communication Preferences, and choose how to receive appointment messages, test results, after-visit summaries and more.
Opt in at clinic
You can also ask registration or scheduling staff at the clinic to help you opt in or update preferences.
Text safety: CentraCare messages may include appointment updates, one-time passcode instructions, billing notifications and prescription reminders. Do not send passwords, activation codes or medical details back to unknown text numbers.
eCheck-In and Pre-Visit Tasks
CentraCare says you can complete eCheck-In before your appointment to spend less time on routine check-in tasks when you arrive.
Log in up to seven days before the appointment
CentraCare says to log into MyChart up to seven days before your next appointment and go to Visits to complete eCheck-In tasks.
Complete routine visit information
Confirm items such as contact details, appointment information and any required pre-visit questions shown in the portal.
Still bring required items
Even after eCheck-In, bring ID, insurance information and anything your clinic specifically requested.
CentraCare Billing, Paperless Billing and Pay by Phone
CentraCare says it upgraded its billing system for a simpler payment experience, with secure online statements, payment plans, 24/7 automated pay-by-phone and multiple payment methods.
Pay online
Use the official CentraCare bill-pay page or MyChart billing tools to access statements and payments.
Pay by phone
CentraCare lists a 24/7 secured automated pay-by-phone service at 888-291-2164.
Ask billing
For questions about paperless billing, billing communications or Virtual Urgent Care bills, contact Billing Customer Service at 320-255-5622.
| Billing topic | Official detail | Best action |
|---|---|---|
| Payment methods | Visa, MasterCard, Discover, debit card, ACH, Apple Pay and Google Pay are listed. American Express is not listed. | Use official online payment, phone payment, check or money order. |
| Payment plans | CentraCare says users can self-select payment plans that fit their needs. | Use the official billing website or ask billing customer service. |
| Paperless billing | Patients with a MyChart account are auto-enrolled in paperless billing communications. | Log in, go to Billing Summary, and use Cancel Paperless Billing if paper mail is needed. |
| Billing preferences | Billing communications include statements, letters, payment plans, estimates and itemized bills. | Review Menu > Communication Preferences and Billing preferences in MyChart. |
Payment safety: pay only through official CentraCare/MyChart billing routes, the official automated pay-by-phone number or official billing support. Do not pay through suspicious text links, popups, ads or comments.
Medical Records and Sharing Hub
CentraCare gives detailed steps for requesting a formal copy of records through MyChart Sharing Hub. You can also use email, fax or mail if you prefer not to use MyChart.
Request records in MyChart
- Log in to your MyChart account.
- If requesting for someone else, use the correct proxy account.
- Click Your Menu.
- Scroll to Sharing.
- Select Sharing Hub.
- Choose Yourself, Family or friend, Healthcare provider, or Anyone else.
- Click Request a formal copy.
- Complete the form and include dates, location and destination details.
- Review the consent statement and send the request.
Download records after approval
- Watch for a MyChart message from Health Information Management.
- Log in to MyChart or the correct proxy account.
- Open Your Menu.
- Scroll to My Record.
- Select Document Center.
- Choose Requested Records.
- Download, save or print the records.
| Records route | Official contact | Use it for |
|---|---|---|
| CCHROI@CentraCare.com | Release-of-information forms and record request questions. | |
| Fax | 320-255-5739 St. Cloud • 320-231-4833 Willmar | Submitting records forms by fax. |
| Mail St. Cloud | CentraCare, Attn: HIM Release of Information, 1900 CentraCare Circle, St. Cloud, MN 56303 | Mailing completed record-release forms. |
| Mail Willmar | CentraCare, Attn: HIM Release of Information, 301 Becker Ave SW, Willmar, MN 56201 | Mailing Willmar-area record-release forms. |
Important records detail: CentraCare says if you do not select a location on the request, the release cannot be completed. Include the correct location and date range before sending.
Proxy Access for Family Members and Caregivers
CentraCare says MyChart proxy access lets you access family members’ medical records and others you care for, with their permission. Use proxy access instead of sharing usernames or passwords.
Why proxy matters
Proxy access keeps each patient’s medical record separate while letting an approved parent, guardian, caregiver or family member help manage care.
Use the right profile
When requesting records or starting a virtual visit for someone else, log in and choose the correct linked proxy profile before acting.
Virtual Urgent Care proxy rules
CentraCare says patients with proxy access can initiate Virtual Urgent Care for family members ages 2 and older where proxy access exists.
Proxy safety: do not use another person’s username and password. Sign in with your own MyChart account and use approved proxy access so messages, bills, records and visit details stay correctly separated.
CentraCare Virtual Care Options
CentraCare lists three main virtual-care routes: Primary Care Video Visits, Virtual Urgent Care and eClinic. Each has different timing, cost and workflow.
| Option | Best for | Age / hours / cost | Official route |
|---|---|---|---|
| Primary Care Video Visit | Routine disease management, mental wellness, common illnesses and minor injury needs with your primary care provider. | Ages 2+, clinic hours, same cost as office visit. | Primary Care Video Visit |
| Virtual Urgent Care | Same-day urgent, non-emergency needs when primary care is not available or it is after clinic hours. | Ages 2+, 24/7, same as in-person urgent care. | Virtual Urgent Care |
| eClinic | Online questionnaire for many common conditions when a message-back workflow is enough. | Ages 2+, 24/7, listed cost $45. | Virtual Care options |
Emergency warning: CentraCare says if you have chest pain, trouble breathing or severe bleeding, call 911. MyChart and virtual visits are not emergency-room substitutes.
Virtual Urgent Care, KeyCare and MyChart
CentraCare Virtual Urgent Care is available 24/7 from anywhere in the United States for urgent, non-emergent conditions. An active MyChart account and a device with camera, speakers, microphone and internet access are required.
How to start
- Start a same-day Virtual Urgent Care appointment in MyChart any time of day or night.
- Select the state you are in at the time of the visit.
- Depending on location and time, you may see a CentraCare clinician or KeyCare clinician.
- Choose an appointment time or put yourself in line when available.
- Stay available for the video visit and use a private, well-lit place.
Common symptoms listed by CentraCare
- Allergies, acne, cold, flu or sinus symptoms.
- Head lice, insect bites, sunburns and minor skin problems.
- Pink eye, sore throat and external ear pain/swimmer’s ear.
- Low back pain, urinary tract infection and vaginal discharge/irritation.
- Symptoms that need a deeper physical exam may be directed to in-person care.
| Virtual urgent care detail | What CentraCare says | Action step |
|---|---|---|
| Children 2-11 | A parent or legal guardian must schedule the visit on behalf of the child. | Use your MyChart proxy access and select the child’s profile. |
| Teens 12-17 | Teens may schedule directly with their own account, or parents/guardians may use the KeyCare guest path based on the official instructions. | Follow the official MyChart > Virtual Urgent Care instructions. |
| Controlled substances | Virtual Urgent Care clinicians never provide prescriptions for controlled substances. | Use appropriate in-person or provider-directed care if medication rules matter. |
| Technical help | CentraCare clinician visit issues: MyChart Support 320-240-7897 during weekday support hours. KeyCare issues: 888-805-0085, 24/7. | Call the correct support number based on whether the visit is CentraCare or KeyCare. |
| Cost | Virtual Urgent Care costs the same as in-person urgent care; listed fee range is $164-$645.50 depending on service level. | Check insurance and call billing at 320-255-5622 if you have bill questions. |
Primary Care Video Visits
Primary care video visits are for clinic-hours care with your primary care provider. CentraCare says they cost the same as an in-person visit and are not available for well-child exams, adult physicals or conditions requiring a physical exam.
Schedule the video visit
Log into MyChart or call the 24/7 Nurse Line at 320-200-3200 to schedule a video visit.
Complete eCheck-In before the appointment
A few days before your appointment, log in to MyChart and complete eCheck-In.
Test your device
Use Safari or Chrome on desktop/mobile, or the MyChart mobile app. Allow pop-ups. Test speakers, microphone and camera from the Visits page.
Join 30 minutes before the visit
CentraCare says to wait until 30 minutes before your appointment, then go to Appointment > Begin Video Visit > Join VidyoConnect.
Wrong Portal Warning: CentraCare vs Similar Names
“CentraCare” is a Minnesota health system. It is easy to confuse it with Centra Health, CentralCare, Fairview, Essentia or other MyChart organizations. This article is for CentraCare Health and Affiliates at mychart.centracare.com.
Correct portal for this guide
Use CentraCare MyChart when your care is with CentraCare Health and Affiliates in Minnesota.
Do not use Centra Health by mistake
Centra Health is a different organization. If your provider is in Virginia or another non-CentraCare system, check your appointment papers before logging in.
Records missing?
If a record is missing, confirm the care happened at a CentraCare location and that you are signed in to the correct CentraCare MyChart account.
Browser, App and Login Troubleshooting
Many CentraCare MyChart issues are caused by old bookmarks, disabled cookies, outdated app versions, notification settings, proxy-profile confusion or using the wrong organization in the MyChart app.
Website fixes
- Start again from mychart.centracare.com.
- Enable cookies if the login page asks.
- Enable JavaScript if the page asks.
- Use a current browser.
- Use official recovery after repeated failed attempts.
App fixes
- Install only the Epic Systems Corporation MyChart app.
- Search for CentraCare as the organization.
- Update iOS or Android before troubleshooting.
- Allow notifications only on your private device.
- Use Device Management to review connected devices.
Video visit fixes
- Use a device with camera, speakers, microphone and internet.
- Complete eCheck-In before scheduled video visits.
- Use Safari or Chrome, or the MyChart mobile app.
- Allow pop-ups, microphone and camera.
- Call the correct support line for CentraCare vs KeyCare visit issues.
Privacy, Scam and Portal Safety Checklist
CentraCare MyChart contains selected medical information and billing data. This guide explains safe routes and does not collect private information.
Before you sign in
- Confirm the domain is mychart.centracare.com.
- Do not enter credentials into this article.
- Do not share activation codes or one-time passcodes.
- Use your own device when possible.
- Sign out fully on shared devices.
Before you pay
- Use official CentraCare bill-pay routes only.
- Check that payment site or statement names CentraCare.
- Use the automated pay-by-phone number only from official pages.
- Do not pay from random text links or search ads.
- Keep receipts from official payment channels.
Before virtual care
- Use virtual care only for appropriate non-emergency needs.
- Call 911 for chest pain, trouble breathing or severe bleeding.
- Use proxy access for family members.
- Know whether your visit is with CentraCare or KeyCare.
- Use a private place for video visits.
CentraCare St. Cloud Hospital Map and Directions
Use this map for broad orientation to CentraCare – St. Cloud Hospital. CentraCare has many locations, so use your appointment details for the exact site, department, entrance and parking.
Video Note: Use Official CentraCare Virtual Care Pages
CentraCare references a 2-minute Virtual Care overview, but this article does not embed VideoObject schema because no verified public video with a confirmed upload date is embedded here. Use the official Virtual Care pages for the latest steps.
Virtual Care overview
Use this page to compare Primary Care Video Visits, Virtual Urgent Care and eClinic.
Virtual Urgent Care
Use this page for 24/7 video visit details, symptoms, KeyCare routing, cost and support rules.
Primary care video visits
Use this page for scheduled video visit steps, eCheck-In and device testing.
CentraCare MyChart FAQ
Is this the official CentraCare MyChart website?
No. This is an independent guide. Use the official CentraCare MyChart links in this article to sign in, sign up, recover login information, pay bills or request records.
Where do I log in to CentraCare MyChart?
Use the official CentraCare MyChart portal at mychart.centracare.com. Do not enter login details into third-party guide pages.
What can I do in CentraCare MyChart?
You can access selected medical records, appointments, test results, eCheck-In, after-visit summaries, proxy records, billing details, communication preferences, medical-record requests and some virtual-care options.
What is the CentraCare MyChart support number?
CentraCare lists MyChart Support at 320-240-7897.
Can I email CentraCare MyChart Support?
Yes. The CentraCare contact page lists MyChart@centracare.com for the MyChart Support Team.
What are CentraCare MyChart support hours?
The official login and app setup pages list MyChart support as available Monday-Friday, 8 a.m. to 4:30 p.m. Some Virtual Urgent Care pages list 8 a.m. to 5 p.m. for certain visit technical support.
How do I sign up for CentraCare MyChart?
Use the official sign-up page at mychart.centracare.com. The official login page notes Sign up now is for users who must be 12 or older.
How do I recover my username or password?
Use the official account recovery page or the “Forgot Username?” or “Forgot Password?” links below the login fields. CentraCare says recovery uses two-step verification.
How do I install the MyChart app for CentraCare?
Download the Epic Systems Corporation MyChart app from the App Store or Google Play, open it, add your organization and search for CentraCare.
How do I opt in to CentraCare text messages?
CentraCare says you can text START to 69354, update Communication Preferences in MyChart or opt in with registration/scheduling staff at the clinic.
How far before an appointment can I complete eCheck-In?
CentraCare says you can log in to MyChart up to seven days before your next appointment and go to Visits to complete eCheck-In tasks.
Can I pay a CentraCare bill by phone?
Yes. CentraCare lists 888-291-2164 as its 24/7 secured automated pay-by-phone service.
What is CentraCare Billing Customer Service?
CentraCare lists Billing Customer Service at 320-255-5622.
Are CentraCare MyChart users enrolled in paperless billing?
Yes. CentraCare says all patients with a MyChart account are auto-enrolled in paperless billing communications, unless they do not have MyChart or previously opted out.
How do I cancel paperless billing?
Log in to MyChart, go to Billing Summary and click the Cancel Paperless Billing hyperlink at the bottom of the screen.
How do I request medical records through CentraCare MyChart?
Log in, open Your Menu, scroll to Sharing, select Sharing Hub, choose who you want to share with, click Request a formal copy, complete the form and send the request.
What happens after I request records?
The Health Information Management team may contact you through MyChart if it needs clarification. When records are ready, you receive a MyChart message and can download them from Document Center > Requested Records.
What is the CentraCare medical records email?
CentraCare lists CCHROI@CentraCare.com for Health Information Management release-of-information requests.
What is proxy access?
Proxy access lets you access family members’ records and others you care for, with their permission. Use proxy access instead of sharing passwords.
Can I start Virtual Urgent Care for a family member?
Yes, where you have proxy access and the patient is age 2 or older. CentraCare lists special rules for children 2-11 and teens 12-17.
What is CentraCare Virtual Urgent Care?
It is a 24/7 video visit option for urgent, non-emergency conditions from anywhere in the United States for patients age 2 and older.
Does Virtual Urgent Care require MyChart?
Yes. CentraCare says Virtual Urgent Care requires an active MyChart account and a device with camera, speakers, microphone and internet access.
Who provides after-hours or out-of-state Virtual Urgent Care?
Depending on location and time of day, CentraCare may connect users with KeyCare, its virtual-care partner, for after-hours and out-of-state options.
Does Virtual Urgent Care prescribe controlled substances?
No. CentraCare says clinicians never provide prescriptions for controlled substances through Virtual Urgent Care.
How much does Virtual Urgent Care cost?
CentraCare says Virtual Urgent Care costs the same as in-person urgent care, with listed fees ranging from $164 to $645.50 depending on the level of service provided.
What if I have KeyCare technical problems?
CentraCare says KeyCare visit connection issues should use 888-805-0085, available 24 hours a day.
How do I schedule a primary care video visit?
CentraCare says to log into MyChart or call the 24/7 Nurse Line at 320-200-3200.
What browser should I use for video visits?
CentraCare’s video visit page says to use Safari or Chrome on desktop or mobile, or the MyChart mobile app, and to allow pop-ups.
What is the main St. Cloud Hospital address?
CentraCare – St. Cloud Hospital is listed at 1406 6th Ave N, St Cloud, MN 56303.
Can I use MyChart for emergencies?
No. CentraCare says if you have chest pain, trouble breathing or severe bleeding, call 911.
How do I avoid fake CentraCare MyChart pages?
Start from mychart.centracare.com or centracare.com. Avoid copied login forms, suspicious ads, unknown payment links and unofficial app downloads.
Final Safe Path for CentraCare MyChart
The safe path is simple: open the official CentraCare MyChart portal, use official signup or account recovery if needed, complete eCheck-In before visits, update communication preferences in MyChart, use official billing routes for payments, use Sharing Hub for records, use proxy access instead of password sharing, and use Virtual Urgent Care only for appropriate non-emergency needs.
This guide gives the practical details inside the article so users only need to visit the official portal when they are ready to perform secure actions.