MSK MyChart: Login & Patient Portal Guide
MSK MyChart is the official patient portal for Memorial Sloan Kettering Cancer Center. Many people still search “MSK MyChart” or “MyMSK,” but MSK now points patients to MSK MyChart for secure access to care information, messages, test results, appointments, refills, bills, records and telemedicine visits.
This guide gives you the official login links, support numbers, sign-up steps, app guidance, billing routes, records instructions, caregiver access tips, telemedicine workflow, hospital map and safety warnings without asking for private patient information.
Quick answer: use the official MSK MyChart login at mskmychart.mskcc.org. If you were a MyMSK user, use the special link MSK emailed to set up MSK MyChart. If you are a current patient without MyMSK, ask your care team to send an email invitation. New patients should receive an MSK MyChart invitation before the first appointment; if not, call your care team.
Important privacy warning: this article is an independent guide. It cannot log you in, reset your account, see your cancer care information, pay bills, request records, send messages, join telemedicine visits or contact your care team. Do not enter passwords, activation codes, verification codes, payment details, Social Security details, medical record numbers or private medical information on this website.
Official MSK MyChart Login Path
The safest way to access your portal is the official MSK MyChart login page. The login page supports username/password sign-in, passkey sign-in, sign-up, account recovery, Pay as Guest and estimate tools. A guide should send you to MSK; it should never copy the login box.
Open official login
Use MSK MyChart for messages, test results, appointment details, refill requests, billing, telemedicine visits and medical information.
Use the official overview
MSK’s portal overview explains how current MyMSK users, current non-MyMSK patients and new patients should enroll in MSK MyChart.
Use Help Desk if blocked
MSK lists the MSK MyChart Help Desk at 646-227-2593. The communication guide says help is available Monday through Friday, 9 a.m. to 5 p.m. Eastern time.
MyMSK vs MSK MyChart: What Changed?
MSK moved patients from MyMSK to MSK MyChart. If you used MyMSK before, use the special setup link MSK sent by email. MSK says the move did not change your care, diagnosis or treatment plan, and important information is securely stored in MSK’s system.
For former MyMSK users
- Look for the special MSK email link.
- Set up MSK MyChart from the official MSK message.
- Do not use old MyMSK bookmarks if they no longer work.
- Call 646-227-2593 if you need account help.
Records and bills after the transition
- Records from 2020 to now are in MSK MyChart under Your Menu, then My Record.
- For care on or after February 1, 2025, use MSK MyChart to view and pay bills.
- For medical records, use Sharing Hub or MSK’s official records routes.
- For billing questions, call Patient Billing Services at 646-227-3378.
Which MSK MyChart Link Should You Use?
Use the correct official route before entering anything private. This table is designed for fast scanning on mobile.
| What you need | Official route | Best micro-step | What to avoid |
|---|---|---|---|
| Sign in | Official MSK MyChart login | Open MSK’s portal and sign in only there. | Copied login boxes, ads, popups and unofficial support forms. |
| Create account | MSK MyChart sign-up | Use official sign-up or ask your care team for an invitation. | Entering identity details on third-party sites. |
| Use activation code | Activation-code sign-up | Enter the code exactly as it appears on your enrollment letter or After Visit Summary. | Sharing activation codes or screenshots. |
| Recover account | Account recovery | Use the email or mobile phone number previously used for two-step verification. | Sharing one-time codes or reset links. |
| Pay bill | How to pay your bill | Use MSK MyChart Billing or official Guest Pay/payment routes. | Payment links from unknown texts, comments, popups or ads. |
| Medical records | MSK records routes | Use Sharing Hub in MSK MyChart or official phone/email/fax record routes. | Sending records to unofficial email addresses. |
Official MSK Numbers, Address and Local Tips
Use official MSK contact routes when the issue involves portal access, billing, records, appointments, hospital directions, international care or urgent medical questions.
| Need | Official public resource | When to use it |
|---|---|---|
| Main MSK address | 1275 York Avenue, New York, NY 10065 | Use for Memorial Hospital broad orientation and map directions. |
| Main MSK phone | 212-639-2000 | Use for general MSK information, 24 hours a day. |
| MSK MyChart Help Desk | 646-227-2593 | Use for MSK MyChart login, sign-up, account and app help. |
| New patient appointment | 800-525-2225 | Use to speak with an MSK Care Advisor. |
| Appointment line | 646-926-0947 | Use for appointment-related MSK contact shown on MSK pages. |
| International patients | +1 212-639-4900 | Use if you live outside the United States and are interested in care at MSK. |
| Billing questions | 646-227-3378 | Use for insurance updates, bill questions and cost questions. |
| Patient Financial Services | 212-639-3810 | Use if you need help paying hospital bills or want to learn about options. |
| Medical records | 646-227-2089 | Use for formal medical-record request help. |
| Patient advocate / concern | 212-639-7202 | Use to discuss a concern, complaint, question or advocate request. |
| Patient Information Desk | 212-639-7081 | Use to find out where a loved one is staying before visiting. |
Local tip 1: MSK has several NYC entrances
Main inpatient entrance is 1275 York Avenue. MSK also lists Haupt Entrance for outpatient and urgent care at 425 E. 67th Street, Schwartz Entrance at 1250 First Avenue and Bobst Entrance at 444 E. 68th Street.
Local tip 2: visitors need ID
For Memorial Hospital, MSK says visitors should enter and check in at 1275 York Avenue, and all visitors must show photo identification to register for a visitor pass.
Local tip 3: portal help is not urgent care
If you have fever, pain, nausea, vomiting, urgent symptoms or need a same-day response, MSK says to call your healthcare provider’s office instead of sending a MyChart message.
How to Sign Up for MSK MyChart
MSK gives different enrollment routes depending on whether you were a MyMSK user, a current patient without MyMSK, or a new patient. Keep all identity and activation steps on official MSK pages only.
Former MyMSK user
If you used MyMSK, MSK says to use the special link sent to your email to set up MSK MyChart.
Current MSK patient without MyMSK
If you did not use MyMSK, tell your care team you would like to enroll. MSK says the care team can send an email invitation.
New MSK patient
MSK says new patients will get an email invitation before the first appointment. If you did not get the email, call your care team.
Use activation-code page if you have a code
If you received an enrollment letter or After Visit Summary code, enter it only on the official MSK activation-code screen.
Sign-up safety: the official sign-up page may ask for sensitive identity details. This guide intentionally does not copy those fields. Enter identity and activation information only on official MSK MyChart pages.
MSK MyChart App
MSK offers a dedicated MSK MyChart app. The official app listings say patients and caregivers can use it to see medical information, view and share test results, manage appointments, save appointment details, connect to telemedicine visits and message the care team.
Download official app
Install only the official MSK MyChart app from Apple App Store or Google Play. Avoid APK files, copied app pages and unofficial downloads.
Use app for daily care tasks
Use the app for appointments, messages, test results, telemedicine visit access and appointment reminders while on the go.
Use web for complex tasks
If billing, records, caregiver access or account recovery is hard to find in the app, use the full official MSK MyChart website.
MSK MyChart Problem Helper
This safe helper does not collect patient data. Choose your issue and it points you to the correct official route.
Forgot Username, Password or Account Access?
Use the official MSK MyChart account recovery page. The recovery page may ask for the email address or mobile phone number you previously used for two-step verification so it can send a code.
Recover account
Use official account recovery when you cannot remember login information or need to recover access.
Call Help Desk
If recovery does not work, call the MSK MyChart Help Desk at 646-227-2593 during listed support hours.
Keep codes private
Recovery, activation and two-step verification codes belong only on the official MSK MyChart page or app.
What You Can Do in MSK MyChart
MSK says MSK MyChart helps patients stay connected to care. Feature availability can depend on your account, care team, visit type, caregiver permissions and whether the feature is enabled for your care.
| Patient need | Where to start | What it helps with | Official route |
|---|---|---|---|
| Messages | Messages | Sending and reading care-team messages for non-urgent needs. | Message guidance |
| Test results | Test Results | Viewing test results and provider comments when available. | Open MyChart |
| Appointments | Visits / Appointments | Seeing appointment dates and times, managing appointment details and scheduling where available. | Portal overview |
| Prescription refills | Medications | Requesting refills for refillable medications. | Open medications |
| Bills | Billing | Viewing and paying MSK bills online. | Bill pay steps |
| Telemedicine | Appointments / Join Visit | Joining secure telemedicine visits when scheduled. | Telemedicine guide |
| Records | My Record / Sharing Hub | Viewing records and requesting records through official routes. | Records contact |
When to Use MSK MyChart Messages vs Calling
MSK says portal messages are reviewed on business days, Monday through Friday, and the care team tries to respond within 2 business days. For same-day needs or urgent symptoms, call instead.
Use MSK MyChart message for
- Routine medication refill requests.
- Scheduling changes, cancellations or running-late messages.
- Nutrition questions.
- General treatment-plan questions.
- Questions about test results.
- Disability insurance forms, photographs and paperwork requests.
Call your provider’s office for
- Urgent matters.
- Fever, pain, nausea or vomiting.
- Issues that need a same-day response.
- Complicated issues that need discussion.
- No response within 2 business days.
- Any situation where you are unsure whether waiting is safe.
Emergency warning: if you need medical care right away, call 911 or go to your local emergency room. Do not send an MSK MyChart portal message for emergencies.
Medical Records, Sharing Hub and Formal Requests
MSK says there are several ways to request medical records. In MSK MyChart, use Sharing Hub. You can also call, email, or complete the official records form and fax it. MSK asks patients to wait at least 10 business days before asking for an update after requesting records.
Use MyChart Sharing Hub
For records requests inside the portal, go to MSK MyChart and use Sharing Hub.
Call records support
MSK lists medical-record request support at 646-227-2089.
Fax formal form
MSK lists official records-form fax numbers as 212-557-0531 or 646-227-3545.
Records tip: use MSK MyChart for everyday access, but use formal records routes when another provider, insurer, caregiver, attorney, school or employer needs specific documentation.
MSK MyChart Billing, Guest Pay and Bill Questions
MSK says patients can use MSK MyChart to view and pay bills. The bill-pay page says to log in, open Your Menu, then choose Billing. Billing support is also available by phone.
Pay online in MyChart
Log in to MSK MyChart, select Your Menu at the top left, then choose Billing or search for Billing in the menu.
Use Guest Pay
If you do not have an MSK MyChart account, MSK billing materials say you can still make a payment through the Guest Pay section on MSK MyChart.
Call billing support
For bill or insurance questions, MSK lists Patient Billing Services at 646-227-3378.
Payment safety: this guide does not collect payment information. Do not pay MSK bills through unknown text links, popups, copied payment forms, social comments or ad pages.
Financial Assistance, Insurance and Cost Questions
Cancer care bills can be confusing. MSK lists separate phone routes for billing questions, out-of-state new-patient questions, hospital-bill help and medication co-pay concerns.
Bill or insurance question
Call Patient Billing Services at 646-227-3378 if you have questions about a bill, insurance coverage or updating insurance.
Hospital bill help
Call Patient Financial Services at 212-639-3810 if you need help paying hospital bills and want to learn about options.
Financial assistance policy
MSK’s Financial Assistance Program page lists Patient Billing Services at 866-248-1274 for copies of the billing and collections policy.
Telemedicine Visits Through MSK MyChart
MSK says patients can join telemedicine visits by logging in to MSK MyChart. If you are not enrolled, ask your care team to send an invitation or use the sign-up route. MSK says telemedicine visits are private, secure, HIPAA-compliant, and are not recorded or saved.
Join from MyChart
Log in before the visit and know your username and password. If a caregiver manages your account, have them with you to help.
Use phone, tablet or computer
MSK says telemedicine visits can use a computer, smartphone or tablet, and your provider will tell you which app or software is needed.
Use portal setup early
Do not wait until the visit time to test login, camera, microphone and internet. Fix MSK MyChart access before the appointment.
Caregiver Access and Loved-One Support
MSK says patients can invite a caregiver to make their own account so they can see information about care. Use caregiver access instead of sharing passwords.
Safe caregiver checklist
- Invite the caregiver through MSK MyChart when available.
- The caregiver should use their own account.
- Check the correct patient record before sending messages.
- Use phone calls for urgent symptoms or same-day issues.
- Call the Help Desk if caregiver access is missing or wrong.
Why password sharing is risky
- Messages may be sent under the wrong person’s name.
- Privacy permissions cannot be managed properly.
- Billing, appointment and refill actions may be misrouted.
- Access cannot be limited or revoked cleanly.
- It can create safety issues during cancer care coordination.
MSK Locations, Appointments and Care Today
MSK provides care at locations in New York City, Long Island, Westchester County and New Jersey. Use MyChart for portal tasks, but use official appointment, location, phone or emergency routes when the need is medical or time-sensitive.
Find a location
Use MSK’s location directory for directions, parking and facility details before traveling.
New patient appointment
Call 800-525-2225 to speak with an MSK Care Advisor, or use MSK’s appointment request form.
Urgent care rule
For immediate medical care, call 911 or go to your local emergency room instead of sending an MSK MyChart message.
Privacy, Login Safety and Scam Checklist
Cancer-center portals are high-risk targets for scams. Use this checklist before logging in, paying, opening a recovery link, sharing records or messaging your care team.
Before signing in
- Start from mskmychart.mskcc.org or mskcc.org.
- Confirm the page is not a copied login form.
- Use your own device when possible.
- Do not save login on shared or public computers.
- Never share activation, recovery or verification codes.
Before paying
- Start from MSK MyChart or MSK’s official billing page.
- Use Guest Pay only through official MSK MyChart.
- Call 646-227-3378 if the bill looks wrong.
- Ask about financial help before ignoring a balance.
- Avoid unknown payment links, texts, popups and ads.
Before messaging
- Use portal messages only for non-urgent needs.
- Call the provider office for same-day issues.
- Call 911 for emergencies.
- Do not post screenshots of results publicly.
- Check the right patient chart before sending.
MSK Memorial Hospital Map and Directions
Use this map for broad orientation only. MSK has multiple entrances and many care locations, so your appointment details are still the best source for exact building, entrance, floor, parking and arrival instructions.
Official MSK MyChart Enrollment Video
MSK provides an official video called “How to Enroll in MSK MyChart: Memorial Sloan Kettering’s Patient Portal.” It explains that patients and caregivers can access information, messages, appointments, test results, refill requests, bill pay and video visits through MSK MyChart.
Watch on MSK’s official website
This article links to MSK’s official video page instead of embedding an unofficial copy. Use it for visual orientation only; perform account actions only on MSK MyChart.
MSK MyChart FAQ
Is MSK MyChart the official patient portal for Memorial Sloan Kettering?
Yes. MSK says MSK MyChart is its patient portal and the best way to stay connected to care at Memorial Sloan Kettering Cancer Center.
Is MyMSK still the same thing?
MSK moved patients from MyMSK to MSK MyChart. Former MyMSK users should use the special setup link MSK sent by email.
Where do I log in to MSK MyChart?
Use the official login page at mskmychart.mskcc.org/MyChart/Authentication/Login.
What is the MSK MyChart Help Desk number?
MSK lists the MSK MyChart Help Desk at 646-227-2593.
When is MSK MyChart Help Desk available?
MSK’s communication guide says the Help Desk is available Monday through Friday, 9 a.m. to 5 p.m. Eastern time.
How do I sign up for MSK MyChart?
Former MyMSK users should use the special email link. Current patients without MyMSK can ask their care team for an invitation. New patients should receive an email invitation before the first appointment.
Can I use an activation code?
Yes. Use the official activation-code page and enter the code exactly as it appears on your enrollment letter or After Visit Summary.
What if sign-up cannot verify me?
The official sign-up page says your request may be sent to the clinic and you may receive an activation code by mail or email within a week. If needed, call customer service at 646-227-2593.
Can I use MSK MyChart on my phone?
Yes. Download the official MSK MyChart app from Apple App Store or Google Play.
What can I do in MSK MyChart?
You can send messages, view test results, see appointment dates and times, request prescription refills, pay bills, join video visits and access medical information.
Can I invite my caregiver?
Yes. MSK says you can invite your caregiver to create their own account so they can see information about your care.
Can I use MSK MyChart for urgent symptoms?
No. MSK says to call your provider’s office for urgent matters, symptoms like fever or pain, same-day needs or complicated issues. Call 911 for emergencies.
How quickly does MSK respond to portal messages?
MSK says portal messages are reviewed on business days and that they try to respond within 2 business days.
Can I pay an MSK bill in MyChart?
Yes. MSK says you can use MSK MyChart to view and pay bills. Open Your Menu and choose Billing.
What is the MSK billing phone number?
MSK lists Patient Billing Services at 646-227-3378 for bill and insurance questions.
Can I use Guest Pay without a MyChart account?
Yes. MSK billing materials say you can make a payment through Guest Pay on MSK MyChart if you do not have an account.
How do I request MSK medical records?
Use Sharing Hub in MSK MyChart, call 646-227-2089, use the official email route, or complete and fax the official form to MSK’s listed fax numbers.
What records moved from MyMSK?
MSK says records from 2020 to now are in MSK MyChart under Your Menu, then My Record.
Can I join telemedicine visits through MSK MyChart?
Yes. MSK says to join telemedicine visits by logging in to MSK MyChart.
What is MSK’s main address?
MSK’s main Memorial Hospital address is 1275 York Avenue, New York, NY 10065.
How do I avoid fake MSK MyChart pages?
Start from mskcc.org or mskmychart.mskcc.org, avoid copied login forms, never share codes and pay only through official MSK billing or MyChart routes.
Final Safe Path for MSK MyChart
The safest path is simple: open official MSK MyChart, use MSK’s email invitation or activation-code route if you need sign-up, use account recovery if login fails, use MyChart or MSK billing pages for bills, use Sharing Hub or official record-request routes for records, and keep passwords, activation codes, verification codes and payment details private.
This guide includes the practical details inside the article so users only need to visit the official portal to perform secure actions like signing in, paying, messaging, requesting records, joining telemedicine visits, inviting a caregiver or managing appointments.