MyChart UCLA: Login & Patient Portal Guide
MyChart UCLA usually means myUCLAhealth, the secure UCLA Health patient portal. It helps patients access appointments, care-team messages, test results, lab and imaging reports, prescription renewals, health summaries, pre-check-in, billing, proxy access and video visit tools.
This guide gives official links, signup rules, app options, support numbers, billing routes, medical-record request details, adolescent proxy rules, video visit tips and the Westwood campus map inside the article.
Quick answer: use the official myUCLAhealth login at my.uclahealth.org. Use official signup if you need an account, official account recovery if you forgot access, Pay as Guest for eligible bills, and myUCLAhealth Technical Support at 855-364-7052 for login, activation, locked account or verification-code help.
Privacy warning: this page is an independent guide. It cannot access your UCLA Health account, records, bills, appointments or messages. Do not enter usernames, passwords, activation codes, two-step verification codes, payment details, guarantor numbers, date of birth or medical information on this page.
Wrong portal warning: this guide is for UCLA Health’s myUCLAhealth patient portal. UCLA students using Ashe Center or CAPS may need MyStudentChart, and UCLA Health Medicare Advantage members may have a different plan member portal.
Official myUCLAhealth Login and Safe Path
The official myUCLAhealth login page supports MyChart username, Epic ID, passkey login when configured, account recovery, signup, Pay as Guest and technical support. Use only the official UCLA Health portal for secure actions.
Open the official login
Use my.uclahealth.org to communicate with your doctor, view results, request prescription refills and manage appointments.
Use official support
For technical support, login problems, activation problems, locked accounts or missing verification codes, call 855-364-7052 or email myUCLAhealth@mednet.ucla.edu.
Expect privacy timeout
myUCLAhealth automatically logs users out after 10 minutes or more of inactivity. Save work and log out before leaving a shared or public device.
Which Official Link Should You Use?
Use the exact official route for the task. This helps avoid fake login forms, student portal confusion, old bookmarks and unsafe payment links.
| Need | Official route | Micro-step | Avoid |
|---|---|---|---|
| Sign in | myUCLAhealth login | Open the portal and sign in only there. | Do not enter login details on guide websites. |
| Create account | Sign up online | Use website signup, activation code or instant activation from clinic staff. | Do not paste private details into unofficial forms. |
| Recover account | Account recovery | Use official recovery and two-step verification. | Do not share verification codes. |
| Pay bill | Understanding Your Bill | Pay inside myUCLAhealth or use Pay as Guest from the official bill route. | Do not pay from unknown text links or popups. |
| Medical records | Medical Records | Use myUCLAhealth, electronic authorization, or printed authorization forms. | Do not upload records publicly. |
| Video visit | Virtual Care | Schedule in myUCLAhealth when video care is appropriate. | Do not use video visits for emergencies. |
Official UCLA Health Numbers, Address and Local Tips
Use these public UCLA Health details for routing. Do not send private patient information through this guide page.
| Need | Official public detail | When to use it |
|---|---|---|
| Ronald Reagan UCLA Medical Center | 757 Westwood Plaza, Los Angeles, CA 90095 | Main UCLA Health Westwood hospital map reference. |
| Hospital Information | 310-825-9111 | Ronald Reagan UCLA Medical Center routing. |
| Patient Information | 310-825-8611 | Patient information at Ronald Reagan UCLA Medical Center. |
| Emergency Department | 310-825-2111 | Emergency department phone reference. Call 911 for emergencies. |
| myUCLAhealth Support | 855-364-7052 / myUCLAhealth@mednet.ucla.edu | Login, activation, locked account, verification code and account support. |
| Medical Records / HIM | 310-825-6021 | Formal record requests, amendments, authorization forms and record-release questions. |
| Medical Records fax | 310-983-1468 | Submitting completed release forms when appropriate. |
| Physician services bill | 310-301-8860, press 1 | Paying physician-services bills by phone. |
| Hospital bill | 310-825-8021, press 1 | Paying hospital bills by phone. |
| Office of Patient Experience | 310-267-9113 | Patient Affairs / experience concerns. |
| UCLA Santa Monica Medical Center | 1250 16th Street, Santa Monica, CA 90404 / 424-259-6000 | Santa Monica campus routing. |
| International Patient Services | +1 310-794-8759 | International patient routing, not MyChart password support. |
Local tip 1: use the exact appointment location
UCLA Health has hospitals and hundreds of locations across Southern California. Use the address inside your appointment details, not only the Westwood hospital address.
Local tip 2: Westwood parking matters
Ronald Reagan UCLA Medical Center is a large campus. Check map, parking, drop-off and entrance details before arrival, especially for imaging, surgery, emergency or specialty visits.
Local tip 3: MyChart and billing have different support
Use 855-364-7052 for myUCLAhealth technical help. Use the billing phone numbers for physician or hospital bill payment questions.
Sign Up, Activation Code and Account Recovery
UCLA Health supports self sign-up on the website, instant activation from clinic staff and activation-code requests. Self sign-up on the website applies to patients ages 12 and older, and the account being activated must be requested by the patient themselves.
Start from official sign-up
Open the official login page, click Sign Up Now, then use Sign Up Online if you do not have an activation code. You will be routed through identity verification connected to a third-party verification system.
Know the activation timing
UCLA Health says patients may receive an activation code by email or text within 2–4 business days, or receive an email with next steps for signing up.
New patient? Bring photo ID
UCLA Health says new patients should present in person at their next doctor’s visit with photo identification to sign up for myUCLAhealth.
Use instant activation when clinic staff offers it
Clinic staff can send an instant activation link by email or text. Use the link only when you expected it and it matches UCLA Health’s official context.
Recover access safely
Use the official account recovery page for forgotten username or password. UCLA Health says recovery uses two-step verification. If locked out, call 855-364-7052 or email support.
Signup safety: activation codes, verification codes, demographic details and identity-verification answers should only be entered on the official UCLA Health portal, never on independent guide pages or social support chats.
myUCLAhealth App, UCLA Health App and Mobile Access
UCLA Health lists multiple apps. The myUCLAhealth/MyChart app is for portal tasks like appointments, secure messages and lab results. The UCLA Health app helps search providers, locations and services. myUCLAhealth Bedside is a hospital-stay tool.
myUCLAhealth / MyChart
Use this for portal access: appointments, secure care-team communication, lab results and related MyChart features.
UCLA Health app
The UCLA Health app helps users search for providers, get maps and directions to more than 270 locations, access records, find immediate care and request appointments.
MyChart app by Epic
The MyChart app can manage health information, messages, appointments, bills and family access where enabled by UCLA Health.
App safety tip: download only from UCLA Health’s official apps page, Apple App Store or Google Play. Avoid APK sites, unofficial “UCLA MyChart” apps and links sent by unknown accounts.
MyChart UCLA Problem Helper
Choose your issue below. This section does not collect patient information and points only to official UCLA Health routes.
I cannot log in or stay logged in
Open the official login page again, confirm cookies and JavaScript are enabled, and use account recovery if needed. For account support, call 855-364-7052.
I did not receive my verification code
Check spam or junk folders, use Resend Code, and check other email accounts. If UCLA Health does not have a current email address on file, call 855-364-7052.
My activation code is missing or expired
Request a code on the sign-up page or contact myUCLAhealth support. UCLA Health will verify your information before issuing a new code.
I need test results, records or radiology images
Check Test Results in myUCLAhealth first. For formal records, use UCLA Health Medical Records. For radiology imaging, call 310-825-6425.
I need billing or Pay as Guest help
Use the official UCLA Health billing page, myUCLAhealth Billing Summary or Pay as Guest. Physician bills and hospital bills have different phone payment numbers.
I need proxy or adolescent access help
For children ages 12–17, California privacy rules change portal access. Parents automatically lose full access on the child’s 12th birthday, and limited proxy access requires adolescent consent at an appointment.
I need video visit help
Use UCLA Health virtual care guidance and your scheduled visit details. You may need myUCLAhealth and a device with camera, microphone and reliable internet.
What You Can Do in myUCLAhealth
UCLA Health describes myUCLAhealth as a 24/7 secure way to manage online medical information, connect with your care team and use common patient tools.
| Feature | Where to look | Official detail | Practical tip |
|---|---|---|---|
| Appointments | Visits / Clinical Notes | Schedule appointments, pick a provider, select visit reason and choose preferred time when available. | Confirm exact location and arrival instructions before leaving. |
| Messages | Message Center | Send secure messages to your health care team. | Some messages can be billed if they require medical expertise and time. |
| Test results | Test Results | View lab and imaging reports through the portal. | Read provider comments when available and call the clinic if urgent. |
| Prescription renewals | Medications | Submit renewal/refill requests for ongoing care when available. | Request early because approvals can require review. |
| Billing | Billing Summary | View balance details and pay UCLA Health medical bills. | Use Pay as Guest only from official UCLA Health billing pages. |
| Precheck-in | Upcoming visit | Complete check-in tasks before your visit to reduce paperwork. | Still follow appointment arrival and ID/insurance instructions. |
| Communication preferences | Communication Preferences | Opt in to text reminders and other notifications. | Keep email and mobile phone current for reminders and recovery. |
myUCLAhealth Messages and Possible Costs
Most portal messages are processed quickly and are not billed, but UCLA Health explains that some medical advice messages can be treated as virtual care if they take time and clinical expertise.
Usually free message examples
- Prescription refill request.
- Appointment request.
- Follow-up about an issue addressed in a recent visit.
- Question that takes only a few minutes to answer.
- Update that does not require a response.
Potentially billable examples
- New problem or symptom needing provider evaluation.
- Medication adjustment.
- New prescription request.
- Chronic disease check-in.
- Flare-up or change in a chronic condition.
Message safety: myUCLAhealth messages are not for emergencies. If symptoms are severe, fast-changing or life-threatening, call 911 or use emergency care.
Video Visits, Immediate Care Video Visits and E-Visits
UCLA Health virtual care includes scheduled video visits, immediate care video visits and e-visits. Video visits are best for follow-up appointments, medication management and nonurgent issues that do not require an in-person exam.
Confirm the visit type
Use myUCLAhealth to schedule video visits when appropriate. Immediate Care Video Visits are for convenient on-demand care for non-life-threatening issues when your primary care provider is unavailable.
Prepare device and account
You may need a myUCLAhealth account, a computer or mobile device, working camera/microphone and a reliable internet connection. Do not wait until the appointment minute to test access.
Use E-Visit for listed conditions
For e-visits, log in to myUCLAhealth, select E-Visit, choose the condition that best matches your symptoms, submit responses and wait for the care team response.
Virtual care limit: video visits and e-visits are not a substitute for emergency care. Call 911 or go to the emergency department for emergency symptoms.
UCLA Health Billing and Pay as Guest
UCLA Health says patients can pay bills online through myUCLAhealth. If you do not want to sign in, Pay as Guest is available for eligible bills using statement information.
Pay inside myUCLAhealth
Log in and open Billing Summary to view balances and pay UCLA Health medical bills.
Pay as Guest
Pay as Guest uses guarantor information from your statement. The guarantor is the person responsible for paying the bill.
Pay by phone
Physician bills: call 310-301-8860 and press 1. Hospital bills: call 310-825-8021 and press 1. Phone payment is available 24/7 with no service charge.
Billing checklist
- Use myUCLAhealth or the official billing page.
- Have the guarantor number from your statement ready for phone payment.
- Mail payment using the address listed on your billing statement.
- Use price transparency tools for anticipated charges when relevant.
- Use UCLA Health financial-help pages if you need help paying.
Payment safety
- Do not pay from random text links or popups.
- Do not provide card details to unknown “support” callers.
- Do not put guarantor number or date of birth into this guide page.
- Keep official payment confirmations.
- Call the correct billing line if the statement looks wrong.
Medical Records, Radiology Images and Amendments
UCLA Health provides multiple ways to request records: myUCLAhealth/MyStudentChart, electronic authorization form, printed release form, and specialty contacts for radiology imaging, pathology slides, cardiac imaging and billing records.
Formal records through UCLA Health
- Use the electronic authorization form and have photo identification ready.
- Or download, print, complete and sign the authorization form.
- Electronic signatures are not accepted for printed forms.
- Submit completed forms by email, fax or mail.
- Incomplete or unsigned requests are not processed and may be returned.
Medical Records contact
- Business hours: Monday-Friday, 8:00 a.m.-4:30 p.m.
- Phone: 310-825-6021.
- Fax: 310-983-1468.
- Mail: UCLA Health, Health Information Management Services, 10833 Le Conte Ave., CHS, BH-902, Los Angeles, CA 90095.
- For myUCLAhealth account assistance, call 855-364-7052.
Special records contacts
- Radiology Imaging: 310-825-6425.
- Pathology Slides: 310-825-8947.
- Cardiac Imaging: 310-267-5994.
- Hospital Billing Records: 310-825-8021.
- Outpatient Billing Records: 310-301-8860.
Request an amendment
- UCLA Health says amendment/addendum requests through myUCLAhealth must be accessed by PC.
- Mobile devices are not supported for amendment requests at this time.
- Use myUCLAhealth for UCLA Health records.
- Use MyStudentChart for Ashe/CAPS student health records.
- For questions, use UCLA Health HIM contact details.
Record safety: do not upload records, radiology images, bills, IDs or screenshots to public websites. Use myUCLAhealth, official medical-record forms or direct HIM contact routes.
Proxy Access, Family Records and Adolescent Privacy
UCLA Health’s adolescent proxy page explains that California law changes portal access at age 12. Parents and guardians automatically lose full access when a child turns 12, and the adolescent becomes eligible to activate their own account.
Before age 12
Most parents or guardians have full proxy access before the child turns 12. You can confirm in Sharing Hub under Friends and Family Access.
Ages 12–17
The adolescent activates their own myUCLAhealth account and may give verbal consent during an appointment for a parent or guardian to receive limited proxy access.
Age 18
At age 18, the patient becomes an adult under healthcare privacy law. If they want a parent or caregiver to maintain access, they must grant it through Proxy Invite in myUCLAhealth.
Parents may still see limited information
- Growth charts.
- Health reminders.
- Immunization history.
- Information about allergies.
- Provider details under Care Team.
- School and sports forms.
Parents usually lose access to confidential areas
- Messages between the adolescent and care team.
- Confidential visit notes.
- Sensitive or confidential lab results.
- Medications tied to confidential services.
- Past or upcoming appointments.
- Video visit access.
Proxy safety: do not share usernames or passwords. Use official proxy tools so questions, messages and records stay connected to the correct patient chart.
Security and Scam Safety Checklist
Patient portals connect to sensitive records and billing details. Use this checklist before signing in, paying, messaging, sharing records or accepting portal links.
Before sign-in
- Use my.uclahealth.org or official UCLA Health pages only.
- Do not enter login details on third-party guide pages.
- Do not share verification codes.
- Sign out before leaving a computer.
- Remember the 10-minute inactivity logout.
Before messaging
- Use messages for non-emergency issues only.
- Check if your message could be billed as medical advice.
- Do not message about another person from your own chart.
- Use proxy access for family records.
- Call 911 for emergencies.
Before billing or records
- Use official billing pages or Pay as Guest.
- Do not pay from unknown links.
- Use official medical-record request forms.
- Do not upload records publicly.
- Keep official confirmations and receipts.
Ronald Reagan UCLA Medical Center Map and Local Direction Tips
This map uses Ronald Reagan UCLA Medical Center in Westwood. For real appointment arrival, use your myUCLAhealth appointment details and the official location page for building, parking, valet, entrance and clinic-specific instructions.
Helpful Video Resource Note
A myUCLAhealth YouTube video exists, but a stable official upload date was not safely verified for structured data during this build. To avoid VideoObject schema errors, this article does not include VideoObject schema. Use UCLA Health’s official myUCLAhealth, app and virtual-care pages for current guidance.
MyChart UCLA FAQ
What is MyChart UCLA?
MyChart UCLA usually means myUCLAhealth, UCLA Health’s secure patient portal for appointments, messages, results, refills, billing, health summaries, records and video visit tools.
Where do I log in to myUCLAhealth?
Use the official login page at my.uclahealth.org. Do not enter login credentials into third-party guide pages.
What is the myUCLAhealth support number?
myUCLAhealth Technical Support is 855-364-7052. UCLA Health also lists myUCLAhealth@mednet.ucla.edu for support.
How do I sign up for myUCLAhealth?
Use the official sign-up page, ask clinic staff for instant activation, or request an activation code on the website. Self sign-up applies to patients ages 12 and older, and the account must be requested by the patient.
How long does self-sign-up take?
UCLA Health says you may receive an activation code by email or text within 2–4 business days, or receive an email with next steps for signing up.
Can I request activation from the MyChart mobile app?
UCLA Health says self sign-up to request an activation code is available on the website and is not yet available on the MyChart mobile app.
What if my activation code does not work?
Request a new code through the official sign-up page or contact myUCLAhealth support. Codes expire after a set period and are invalid after first use.
What if I forgot my username or password?
Use the official Forgot Username or Forgot Password route. You will go through two-step verification. You can also call 855-364-7052.
Why did myUCLAhealth log me out?
UCLA Health says myUCLAhealth automatically logs out users after 10 minutes or more of inactivity to protect privacy.
What can I do in myUCLAhealth?
You can schedule appointments, send secure messages, view test results, request prescription renewals, pay bills, view health summaries, pre-check-in and manage communication preferences.
Can myUCLAhealth messages cost money?
Most quick messages are not billed, but messages that require more time and medical expertise may be treated as virtual care and billed to insurance.
Can I use myUCLAhealth for emergencies?
No. Use 911 or emergency care for emergencies. Portal messages and virtual visits are for appropriate non-emergency situations.
Can I pay a UCLA Health bill online?
Yes. You can pay inside myUCLAhealth or use Pay as Guest for eligible bills. UCLA Health also lists phone-payment options for physician and hospital bills.
What number do I call for UCLA Health billing?
For physician bills, call 310-301-8860 and press 1. For hospital bills, call 310-825-8021 and press 1.
How do I request UCLA Health medical records?
Use myUCLAhealth if available, complete the electronic authorization form, or print and submit the authorization form. For help, call UCLA Health Medical Records at 310-825-6021.
Can I request radiology images through the same records route?
Radiology imaging has a separate contact. UCLA Health lists Radiology Imaging at 310-825-6425.
How does adolescent proxy access work?
At age 12, California privacy laws change portal access. Parents automatically lose full portal access; the adolescent can activate their own account and consent to limited parent/guardian proxy access during an appointment.
What happens when a patient turns 18?
The patient becomes an adult under healthcare privacy law. If they want someone else to keep access, they must grant it using Proxy Invite in myUCLAhealth.
What is the main UCLA Health hospital address?
Ronald Reagan UCLA Medical Center is at 757 Westwood Plaza, Los Angeles, CA 90095. Use your appointment details for exact building and parking instructions.
How do I avoid fake UCLA MyChart pages?
Start from my.uclahealth.org or uclahealth.org. Avoid copied login forms, unofficial app downloads, unknown support numbers and suspicious payment links.
Final Safe Path for MyChart UCLA
Use official myUCLAhealth for secure portal actions, official sign-up and recovery pages for account access, official UCLA Health billing pages for payments, official Medical Records routes for formal copies, and official proxy rules for family or adolescent access.
This guide explains practical details inside the article, but secure actions must happen only on UCLA Health’s official portal, app, billing pages, medical-record routes or public support phone numbers.