MyChart UNC Chapel Hill: Login & Patient Portal Guide
MyChart UNC Chapel Hill usually means My UNC Chart, UNC Health’s secure patient portal for appointments, eCheck-In, test results, provider notes, secure messages, prescription refills, family access, bills, medical records and virtual care.
This guide gives the official login, sign-up, recovery, app, billing, records, video visit, fraud warning, Chapel Hill address, phone numbers and safe troubleshooting steps in one practical page.
Quick answer: use the official My UNC Chart portal at myuncchart.org for UNC Chapel Hill and most UNC Health patient portal tasks. My UNC Chart assistance is available at 888-996-2767. For Chapel Hill hospital orientation, UNC Hospitals is listed at 101 Manning Drive, Chapel Hill, NC 27514.
Important privacy warning: this is an independent guide. It does not collect My UNC Chart usernames, passwords, Epic IDs, activation codes, two-factor codes, payment details, SSNs, insurance IDs, medical record numbers or private health information. Complete secure actions only on official UNC Health, My UNC Chart, MyChart app or provider-office pages.
Official My UNC Chart Login
The official login page is hosted at myuncchart.org. It supports My UNC Chart username or Epic ID, password login, forgotten login help, sign-up, activation-code setup and family-account access requests.
Open the official portal
Use My UNC Chart for test results, appointments, provider notes, secure messages, bills, eCheck-In, video visits, medical records and proxy access.
Start from UNC Health if unsure
UNC Health’s My UNC Chart page explains portal features and links to official login, mobile app, eCheck-In and patient access resources.
Use support if stuck
UNC Health lists My UNC Chart Customer Service at 888-996-2767. The contact page lists hours as Monday-Friday, 8 a.m.-5 p.m.
Which Official UNC MyChart Link Should You Use?
Use this table to go straight to the right official task. Do not type private portal information into copied login boxes, blog forms or search-ad popups.
| Task | Official route | Micro-step | Avoid this |
|---|---|---|---|
| Sign in | My UNC Chart login | Use username/Epic ID and password only on myuncchart.org. | Do not use third-party login forms. |
| Create account | Sign up for My UNC Chart | Enter personal information, verify contact/identity and choose username/password. | Do not create a duplicate account if recovery is the issue. |
| Use activation code | Activation-code page | Use code from UNC Health or clinic instructions. | Do not share activation codes with anyone. |
| Recover account | Account recovery | Recover My UNC Chart account or Epic ID from official recovery page. | Do not ask public forums to recover your account. |
| Forgot username | Recover username | Use official recovery, or call 888-996-2767 if needed. | Do not send screenshots of your account details. |
| Reset password | Reset password | Use official reset page and protect verification codes. | Do not share reset links or two-factor codes. |
| Pay bill | UNC Health Pay My Bill | Pay through My UNC Chart or pay as guest from official bill page. | Do not pay through random texts or popups. |
| Request records | Medical records | Use My UNC Chart or official PHI request form. | Do not upload record forms to unofficial sites. |
Official Numbers, Address and UNC Chapel Hill Local Tips
UNC Health has many locations across North Carolina. For “UNC Chapel Hill,” most visitors mean UNC Hospitals or UNC Medical Center campus. Always use the exact appointment location in My UNC Chart or your appointment message.
| Need | Official detail | Use it for |
|---|---|---|
| My UNC Chart support | 888-996-2767 | Login, sign-up, account recovery, video visit and My UNC Chart help. |
| Schedule care | Call or text 984-974-CARE / 984-974-2273 | Appointment help when online scheduling is not enough. |
| UNC Hospitals Chapel Hill | 101 Manning Drive, Chapel Hill, NC 27514; 984-974-4721 | UNC Hospitals location orientation and general hospital contact. |
| UNC Medical Center main switchboard | 984-974-1000 | Main medical center contact routing. |
| Patient Relations | 984-974-5006; patient.relations@unchealth.unc.edu | Compliments, concerns, rights, responsibilities and patient-experience help. |
| Billing customer care | 984-974-2222 or 866-794-5286 | Billing questions, itemized charge list and customer service. |
| Financial assistance | 866-704-5286 or 984-974-3425 | Financial assistance applications and supporting-document questions. |
| UNC Hospitals records | 984-974-3226; fax 984-974-0471; relmedinfo@unchealth.unc.edu | Formal medical-record request questions for UNC Hospitals. |
Local tip: Chapel Hill campus is not one building
UNC Hospitals, clinics, cancer care, women’s, children’s and specialty locations may use different entrances. Use your appointment details before driving.
Local tip: appointment scheduling has multiple routes
UNC Health says the fastest ways to schedule appointments include online scheduling, My UNC Chart and calling or texting 984-974-CARE.
Local tip: beware lookalike messages
UNC Health warns about fraudulent My UNC Chart messages and says official My UNC Chart emails come from myuncchart@unchealth.unc.edu.
How to Sign Up for My UNC Chart
The official sign-up page says users enter personal information, verify contact information or identity, and choose a username and password. UNC Health lists 888-996-2767 for sign-up questions.
Start from official sign-up
Open the official My UNC Chart sign-up page. Do not enter medical record number, date of birth, phone or email information into third-party forms.
Enter information that matches your record
If your details do not match your UNC Health record, the request may need review before you receive account instructions.
Verify identity safely
UNC’s video visit preparation guide says sign-up may ask identity-verification questions from Experian, a third-party service, and UNC Health will not see those answers.
Use activation code if you have one
If you received an activation code, use the official activation-code route instead of starting from scratch.
Call if verification fails
The sign-up page says if verification cannot be completed, you may receive an activation code by mail or email within a week, and questions go to 888-996-2767.
Forgot Username, Password, Epic ID or Account Access?
Use official recovery pages only. My UNC Chart account recovery also includes Epic ID recovery for users who need it.
Account recovery
Use the official account recovery page if you are unsure whether to recover a My UNC Chart account or Epic ID.
Forgot username
Use the official forgot username page. If recovery does not work, call 888-996-2767 for help regaining access.
Reset password
Use the official password reset page. Do not share reset links, verification codes or account screenshots with anyone.
Security rule: never share your password, Epic ID, two-factor code, reset code or activation code. A safe guide links to official recovery; it never asks you to type credentials into the article.
MyChart App and UNC Health App
There are two useful mobile options. The Epic MyChart app is the patient-portal app. The UNC Health app can securely access My UNC Chart, Virtual Care and wayfinding features at selected UNC locations.
| App | Best for | Setup step | Official route |
|---|---|---|---|
| MyChart app | Results, messages, appointments, medication list, billing, proxy access and visit summaries. | Install official MyChart, choose UNC Health / My UNC Chart, then sign in. | Open My UNC Chart mobile app section |
| UNC Health app | My UNC Chart access, Virtual Care, turn-by-turn navigation, parking reminders and indoor directions at selected sites. | Download official UNC Health app from app stores or official UNC page. | Download UNC Health app |
| Website browser | Sign-up, billing, records forms, account recovery and larger-screen tasks. | Use a trusted browser and start at myuncchart.org. | Open browser login |
App safety: install healthcare apps only from Apple App Store or Google Play. Do not use APK mirror sites, search-ad downloads or unofficial “UNC MyChart” apps.
My UNC Chart Problem Helper
This safe helper does not collect private information. Choose the issue and it points to the official route.
What You Can Do in My UNC Chart
UNC Health describes My UNC Chart as online access to your medical record. The portal is designed for practical tasks that reduce phone calls and help you manage care safely.
| Feature | What it helps with | Practical tip |
|---|---|---|
| Pay bills online | View billing statements, make payments and use guest pay if needed. | Start from UNC Health Pay My Bill or My UNC Chart only. |
| Manage family accounts | Schedule appointments, see results, provider notes, immunizations and family information when proxy access is approved. | Use proxy access, not password sharing. |
| Secure messages | Ask non-urgent questions about a recent visit, chronic condition or test result. | Do not use messaging for emergencies. |
| Appointments | Schedule care, confirm visits, review upcoming appointments and access video visits. | Use online scheduling, My UNC Chart or 984-974-CARE. |
| eCheck-In | Complete registration tasks before arrival or before a video visit. | Finish eCheck-In before the appointment minute. |
| Test results and notes | Review results, visit summaries, provider notes and health information when available. | Contact your provider if results are confusing or symptoms change. |
eCheck-In Before Your Visit
UNC Health says eCheck-In allows patients to complete certain registration tasks before arriving for appointments. For video visits, eCheck-In is also a key step before the Join Video Visit button works.
Open your upcoming visit
Sign in to My UNC Chart and open your upcoming appointment from the welcome page or Visits area.
Start eCheck-In
Use the eCheck-In button when available. UNC video visit instructions include background information, insurance, emergency contacts, payments, forms and consent tasks.
Do not skip visit-specific prompts
Some appointments may ask you to verify location, sign forms, pay a copay, acknowledge virtual-care guidelines or upload photos when your provider requests them.
Appointments and Scheduling Care
UNC Health says the fastest scheduling routes include online scheduling, My UNC Chart and call/text scheduling support.
Schedule through My UNC Chart
Log in, choose scheduling or visits, and follow available appointment options for your provider or care type.
Use UNC scheduling help
Call or text 984-974-CARE if online scheduling does not show what you need.
Confirm location before travel
Chapel Hill care may be at UNC Hospitals, a clinic, cancer center, specialty center or another UNC Health location.
Messages and Emergency Warning
My UNC Chart messages are useful for non-urgent care questions, but they are not the correct path for severe symptoms or emergencies.
Good uses for messages
- Non-urgent questions after a recent visit.
- Questions about chronic-condition follow-up.
- Questions about a test result after review.
- Care-team communication that can wait.
- Billing or financial-assistance messages when offered inside My UNC Chart.
Do not use messages for
- Chest pain, stroke symptoms or breathing trouble.
- Severe allergic reaction or major injury.
- Rapidly worsening symptoms.
- Emergency mental health crisis.
- Anything needing immediate medical attention.
Emergency rule: call 911 or go to emergency care for severe, life-threatening or rapidly worsening symptoms. Do not wait for a My UNC Chart reply.
Prescription Refills and Medication Help
My UNC Chart and the mobile app can support medication lists, refill requests and medication-related care-team communication when available.
Use My UNC Chart when appropriate
- Log in to the official portal.
- Open medications or prescription options.
- Choose refill request when available.
- Confirm pharmacy details if prompted.
- Watch for care-team follow-up.
Call the office when urgent
- You are out of medication.
- You have side effects.
- The medication is missing from My UNC Chart.
- The pharmacy says approval did not arrive.
- The medication issue cannot wait.
Test Results, Provider Notes and Family Records
UNC Health says My UNC Chart lets you see test results and provider notes, manage family accounts, and check in to appointments through the mobile MyChart app.
View results
Use My UNC Chart to review test results when released. Contact your care team if a result is confusing, unexpected or connected to new symptoms.
Review notes and summaries
Provider notes and after-visit information can help you review instructions, medications, next steps and follow-up details.
Family records
The patient guide says proxy access may let you view family records, including a child’s immunization record, growth charts and family member test results when permitted.
UNC Health Billing, Guest Pay and Financial Assistance
UNC Health says My UNC Chart lets patients view billing statements, sign up for paperless billing and more. You can also pay online as a guest without setting up an account.
Pay through My UNC Chart
Log in to view statements, billing details and online payment options from the official portal.
Pay as guest
UNC Health says patients can pay online as a guest if they do not want to set up an account.
Ask for billing help
UNC Health billing customer care is listed at 984-974-2222 or 866-794-5286.
| Billing need | Official detail | Best action |
|---|---|---|
| Pay online | Use My UNC Chart or Pay as Guest. | Start from UNC Health Pay My Bill or official My UNC Chart only. |
| Pay by mail | UNC Health Care, PO Box 603158, Charlotte, NC 28260-3158. | Use your statement details and confirm bill type before mailing. |
| Itemized charges | UNC Health says you can ask customer care for a free itemized list of charges. | Call 984-974-2222 or 866-794-5286. |
| Financial assistance | Financial Assistance Unit: 866-704-5286 or 984-974-3425. | Apply through official UNC Health routes or My UNC Chart where available. |
Payment safety: this guide does not collect money. Do not pay through unknown texts, social posts, popups, shortened links or third-party pages using UNC branding.
Medical Records: My UNC Chart and Formal Requests
UNC Health says most UNC Health patients can use My UNC Chart for electronic access to their medical records. Onslow Memorial uses a different portal, so choose the right portal for your hospital or clinic.
Start with My UNC Chart
For many patients, signing in to My UNC Chart is the fastest route to electronic record access.
Use formal PHI request when needed
If you need formal release of information, use UNC Health’s patient request for access to protected health information form.
UNC Hospitals records contact
UNC Hospitals Release of Information lists 600 Eastowne Drive, 3rd Floor, Chapel Hill, NC 27514, phone 984-974-3226 and fax 984-974-0471.
| Records need | Official detail | Use it for |
|---|---|---|
| UNC Hospitals mail | UNC Health Information Management, Attn: Release of Information, 600 Eastowne Drive, 3rd Floor, Chapel Hill, NC 27514. | Formal records requests for UNC Hospitals. |
| Walk-in drop-off | 1101 Weaver Dairy Road, Suite 106, Chapel Hill, NC 27514. | Dropping off records forms in person when appropriate. |
| Records phone/fax | Phone 984-974-3226; fax 984-974-0471; email relmedinfo@unchealth.unc.edu. | Release-of-information questions and form routing. |
| Radiology films | UNC Hospitals Radiology Department fax 984-974-8814; phone 984-215-5759; FILMmail@unchealth.unc.edu. | Radiology film-only requests. |
Proxy and Family Access
Proxy access is safer than password sharing. My UNC Chart’s patient guide explains that parent/legal guardian access, teen access, adult proxy access and health care power of attorney/legal guardian access use different forms and permissions.
| Access type | UNC guidance summary | Practical step |
|---|---|---|
| Parent/legal guardian for minor | Full access may be available through age 12, while ages 13-17 have limited visible health information unless additional forms are completed. | Go to Menu > Proxy Access Request and complete the applicable minor access form. |
| Teen 13-17 | Parent/guardian access becomes limited for teen privacy. A teen can choose to provide more access by completing proper forms. | Use official proxy forms and ask the clinic if privacy rules are unclear. |
| Adult proxy | Another adult can be authorized to access your health information when properly approved. | Use the adult authorization form or Sharing Hub invitation route. |
| Access at age 18 | The patient guide says parent access turns off when the child turns 18 unless proper adult authorization is completed. | Switch to adult proxy authorization when needed. |
Proxy safety: do not share My UNC Chart passwords between spouses, parents, teens, adult children or caregivers. Proxy access is permission-based and can be revoked or adjusted.
Video Visits Through My UNC Chart
UNC Health’s video visit guides explain how to prepare, complete eCheck-In, allow camera/microphone access, join the visit and troubleshoot connection problems.
| Video visit step | Official guidance | Practical tip |
|---|---|---|
| Browser/device | UNC’s video guide says supported browsers include current Chrome, Edge, Firefox and Safari, depending on device. | Use an updated browser before appointment time. |
| Account setup | Know your My UNC Chart username and password before the visit. | Test login the day before. |
| Internet | UNC recommends wired internet or Wi-Fi, with adequate speed; mobile data may vary by physical location. | Use strong Wi-Fi and close extra tabs/apps. |
| Camera/microphone | Allow microphone and camera access when prompted. | Test camera and microphone before joining. |
| Private location | UNC says public areas should not be used for privacy reasons. | Use a quiet private room with good lighting. |
| Help number | UNC video preparation guide lists 888-996-2767 for questions. | Save the number before the visit starts. |
Open the visit
After signing in, find the video visit on the welcome page or under Visits. If the button is grayed out, complete eCheck-In first.
Complete eCheck-In
Verify background information, insurance, emergency contacts, payments, forms and video visit guidelines when prompted.
Join the video visit
After eCheck-In, click Join Video Visit, allow microphone and camera access, then wait for your provider to join.
Video visit safety: virtual care is not for every condition. If symptoms are severe or life-threatening, call 911 or seek emergency care instead of starting a portal visit.
Fraudulent My UNC Chart Messages: What to Check
UNC Health warns patients to be cautious with emails and texts. The official alert says My UNC Chart emails have the sender address myuncchart@unchealth.unc.edu.
Before clicking a message
- Check the sender address.
- Do not click shortened or strange links.
- Do not reply with passwords or codes.
- Open My UNC Chart directly in a browser instead.
- Call support if the message feels suspicious.
Before logging in
- Use myuncchart.org.
- Look for the correct UNC Health context.
- Do not type credentials into ads.
- Use account recovery if unsure.
- Close the page if it asks for unusual details.
Before paying
- Start from UNC Health Pay My Bill.
- Use My UNC Chart or official Guest Pay.
- Call billing for itemized questions.
- Ignore unknown payment “discount” links.
- Keep confirmation records.
Wrong UNC Portal? Chapel Hill vs Student Accounts vs Other Hospitals
“UNC Chapel Hill MyChart” can be confused with university student accounts, ConnectCarolina, Onslow Memorial’s portal or other UNC Health tools. Use the right system before entering private details.
UNC Health / My UNC Chart
Use this page if you are a UNC Health or UNC Hospitals patient looking for medical care, bills, results, records or messages.
University student systems
Do not use My UNC Chart for university class registration, student billing or ConnectCarolina tasks. Those are separate university systems.
Onslow Memorial
UNC Health’s records page notes that most UNC Health patients use My UNC Chart, while Onslow Memorial uses a different patient portal.
UNC Hospitals Chapel Hill Map and Directions
Use this map for broad orientation only. UNC Hospitals and the Chapel Hill medical campus have multiple buildings and entrances. Your My UNC Chart appointment details, clinic text message or printed visit instructions should control the exact destination.
Video Guide and Schema Safety Note
A single official YouTube video with verified title, thumbnail and upload date for this exact My UNC Chart Chapel Hill login topic was not safely confirmed. To avoid incorrect structured data, no VideoObject schema is included. Use the official UNC Health video visit PDF guides linked below.
No unverified video embed added.
Use the official UNC Health video visit preparation guide, desktop instructions and mobile instructions for current My UNC Chart video visit steps.
MyChart UNC Chapel Hill FAQ
Is this the official My UNC Chart login page?
No. This is an independent guide. Use official UNC Health or My UNC Chart links in this article to sign in, sign up, pay bills, request records or get support.
What is the official My UNC Chart login page?
The official login page is myuncchart.org/MyChart/Authentication/Login.
What can I do in My UNC Chart?
You can access test results, provider notes, secure messages, appointments, eCheck-In, family/proxy access, billing, payments, prescription refill options, video visits and some medical-record tools.
What is the My UNC Chart support phone number?
UNC Health lists My UNC Chart Customer Service at 888-996-2767.
How do I sign up for My UNC Chart?
Use the official sign-up page, enter your personal information, verify contact or identity details, and choose a username and password.
Does sign-up use Experian?
UNC’s video visit guide says sign-up without an activation code may ask identity questions from Experian, and UNC Health will not see your answers to those questions.
How do I use an activation code?
Use the official activation-code page at myuncchart.org/MyChart/accesscheck.asp. Do not share activation codes with anyone.
What if sign-up cannot verify my information?
The official sign-up page says the request may be sent to the clinic or UNC Health Access Center, and an activation code may arrive by mail or email within a week.
How do I recover my username?
Use the official recover username page. If recovery does not work, call 888-996-2767.
How do I reset my password?
Use the official password reset page and protect any verification or reset codes.
What is Epic ID recovery?
The My UNC Chart account recovery page includes an option for users who want to recover an Epic ID.
Can I use My UNC Chart on my phone?
Yes. You can use the Epic MyChart app for portal tasks and the UNC Health app for My UNC Chart access, virtual care and wayfinding features.
What is eCheck-In?
eCheck-In lets UNC Health patients complete certain registration tasks before arriving for appointments or before joining a video visit.
How do UNC video visits work?
Sign in to My UNC Chart, open the video visit appointment, complete eCheck-In, allow camera and microphone access, and join the visit when the button becomes available.
What internet connection is recommended for video visits?
UNC’s video preparation guide recommends wired internet or Wi-Fi when possible, and notes that mobile data quality can vary by physical location.
Can I do a video visit from a public place?
No. UNC’s video guide says public areas should not be used for privacy reasons. Use a quiet, private, well-lit location.
How do I pay a UNC Health bill?
Use UNC Health Pay My Bill, My UNC Chart, or official guest pay. Billing customer care is listed at 984-974-2222 or 866-794-5286.
Can I ask for an itemized bill?
Yes. UNC Health says you can ask customer care for a free itemized list of charges.
How do I request financial assistance?
UNC Health financial assistance routes include My UNC Chart, mail and phone support at 866-704-5286 or 984-974-3425.
How do I request medical records?
Most UNC Health patients can start through My UNC Chart. For formal records, use UNC Health’s official medical records page or PHI request form.
What is the UNC Hospitals medical records phone number?
The UNC Hospitals PHI request form lists Release of Information phone 984-974-3226 and fax 984-974-0471.
Can parents access a child’s My UNC Chart?
Proxy access can allow parent/legal guardian access. The patient guide says full access may be available through age 12, while ages 13-17 have more limited visible information unless additional forms are completed.
What happens when a child turns 18?
The patient guide says parent access turns off when the child turns 18 unless proper adult authorization is completed.
Can I use My UNC Chart messages for emergencies?
No. Use 911 or emergency care for severe or life-threatening symptoms. My UNC Chart messages are for non-urgent communication.
How do I know if a My UNC Chart message is legitimate?
UNC Health says official My UNC Chart emails come from myuncchart@unchealth.unc.edu. Be cautious with all emails and texts.
Where is UNC Hospitals in Chapel Hill?
UNC Hospitals is listed at 101 Manning Drive, Chapel Hill, NC 27514.
What is the UNC Medical Center main number?
UNC Health lists UNC Medical Center at 101 Manning Drive, Chapel Hill, NC 27514, with main contact 984-974-1000.
What if I meant a UNC student account?
My UNC Chart is for health care. University student accounts, ConnectCarolina and class/billing systems are separate from My UNC Chart.
Final Safe Path for MyChart UNC Chapel Hill
Use the official My UNC Chart portal for login, sign-up, activation, recovery, eCheck-In, messages, results, video visits, billing and family access. Use 888-996-2767 for My UNC Chart help, 984-974-CARE for scheduling help, 984-974-2222 or 866-794-5286 for billing questions, and 984-974-3226 for UNC Hospitals records questions.
This article gives practical details inside the page, while private actions such as logging in, paying, messaging, downloading records, requesting proxy access and joining video visits should happen only through official UNC Health systems.