NCH MyChart: Login & Patient Portal Guide
NCH MyChart can refer to more than one official healthcare portal. The safest first step is choosing the correct NCH: Endeavor Health/Northwest Community Hospital in Illinois or Naples Comprehensive Health in Florida.
This guide gives the official login links, signup steps, support numbers, billing routes, record help, proxy access, maps and practical troubleshooting without asking for private patient information.
Quick answer: If your care was at Northwest Community Hospital / Endeavor Health in Arlington Heights, Illinois, use the official NCH MyChart at mychart.nch.org. If your care was at Naples Comprehensive Health in Naples, Florida, use the official NCH MyChart at mychart-nchmd.org. Do not enter login details until you are sure you are on the correct official portal.
Important privacy warning: this article is not an official NCH login page. It cannot access records, appointments, bills, messages, test results or accounts. Do not enter passwords, activation codes, verification codes, payment details or private medical information on this website.
Choose the Correct NCH MyChart Portal First
This is the most important section on the page. “NCH MyChart” is not one universal portal for every NCH-branded organization. Picking the wrong portal can make your account look missing, your bill unavailable, or your activation code invalid.
| Your care location | Official NCH system | Use this portal | Use it for |
|---|---|---|---|
| Arlington Heights, Illinois | Endeavor Health / Northwest Community Hospital | mychart.nch.org | NCH MyChart login, test results, bills, appointments, admission instructions, after-visit summaries, messaging and selected family access. |
| Naples, Florida / Southwest Florida | Naples Comprehensive Health | mychart-nchmd.org | Medications, test results, appointments, medical bills, price estimates, pre-visit tasks, family care and online/video care options. |
Practical rule: match the portal to where you received care, not just the letters “NCH.” If you visited Northwest Community Hospital in Illinois, do not use the Naples portal. If you visited Naples Comprehensive Health in Florida, do not use the Endeavor/Illinois portal.
Official NCH MyChart Login Links
Use these links only after you identify the correct NCH organization. This article does not display a login form because copying a healthcare login box onto a guide page creates security and trust problems.
Endeavor / Northwest Community Hospital NCH MyChart
Use this if your care was connected to Northwest Community Hospital in Arlington Heights, Illinois. The official Endeavor page says users can log in 24/7 after creating an account.
Naples Comprehensive Health NCH MyChart
Use this if your care was connected to Naples Comprehensive Health in Florida. NCH describes MyChart as a way to manage care, family members, bills, estimates, appointments and messages.
Login tip: Epic MyChart portals normally require cookies and JavaScript. If the page looks broken, refresh the official portal, try a supported browser, allow cookies, or use the official support number for your NCH system.
Official NCH Numbers, Addresses and Support Routes
Use the right number for the right task. Calling billing for password recovery wastes time; calling MyChart support for insurance estimates can also delay the answer.
| Need | Endeavor / Northwest Community Hospital | Naples Comprehensive Health |
|---|---|---|
| MyChart help | NCH MyChart Help Desk: (847) 618-2000 | MyChart Support: 239-624-0099 |
| Main hospital / general information | Northwest Community Hospital: (847) 618-1000 | General Information: 239-624-5000 |
| Billing | Use NCH MyChart billing or Pay as Guest; guest pay page says sign in for saved payment methods, history and payment plan features. | Billing Department: 239-624-6400 or 800-436-8454, Monday-Friday 8:00 a.m.-4:30 p.m. |
| Medical records | Medical Records / HIM: forms may be mailed to 800 W. Central Rd., Arlington Heights, IL 60005 or faxed to (847) 618-4999 when using printed proxy/record forms. | Medical Records: 239-624-6567. HIM office: 1100 Immokalee Road, Suite 100, Naples, FL 34110. |
| Main address | Northwest Community Hospital, 800 W. Central Rd., Arlington Heights, IL 60005. | NCH Baker Hospital, 350 7th St N, Naples, FL 34102. NCH North Hospital, 11190 Health Park Blvd, Naples, FL 34110. |
NCH MyChart Sign Up and Activation
The signup flow differs by NCH system. Do not assume a code, username or password rule from one NCH will work in the other NCH portal.
Endeavor / Northwest Community Hospital signup
The official Endeavor NCH page says patients can ask their NCH provider for an activation code or request the activation code online. After using the code, date of birth and ZIP code, the portal asks users to create a username and password.
- Username must be at least 6 characters.
- Password must be at least 8 characters.
- Password must include at least 1 letter and 1 number.
- Password cannot be the same as the username.
- Use the Help Desk at (847) 618-2000 if signup fails.
Naples Comprehensive Health signup
Naples NCH uses its official MyChart portal and says MyChart puts health information in your hands for yourself and family members. Use the official signup route and follow the prompts shown on screen.
- Use the Naples NCH portal only if your care was with Naples Comprehensive Health.
- Use MyChart Support at 239-624-0099 for password resets and technical help.
- Use 239-624-6567 for medical record questions that are not solved inside MyChart.
- Use billing at 239-624-6400 for bills, insurance claims and payment arrangements.
- Do not share verification details with third-party guide websites.
What You Can Do in NCH MyChart
NCH MyChart is not just a login page. The useful parts are the patient tasks: records, bills, appointment management, secure messaging, family access and visit follow-up.
| Task | Endeavor / Northwest Community Hospital | Naples Comprehensive Health | Practical tip |
|---|---|---|---|
| Appointments | Schedule and manage appointments and receive reminders. | Make appointments, complete pre-visit tasks, and find urgent or emergency care locations. | Check the appointment location before driving; NCH organizations may have multiple campuses. |
| Records and results | View and print medical records and test results. | See medications, test results, upcoming appointments and records in one place. | Use the record portal for quick viewing, but formal record requests may still require HIM or medical records forms. |
| Bills | Pay bills online; guest pay explains guarantor and visit account concepts. | Pay bills online, request estimates, and call billing for payment or financial questions. | Use Pay as Guest only on the official portal and only when you have the correct account information. |
| Messaging | Message your healthcare team. | Send a message, get online diagnosis/treatment options, talk by video or arrange follow-up when appropriate. | Do not use MyChart for emergencies or fast-changing symptoms. |
| Family access | Access and manage selected family member health information. | Take care of children and other family members from the portal when access is allowed. | Use proxy access; never share passwords between family members. |
NCH MyChart Billing and Pay as Guest
Billing is one of the highest-risk parts of any patient portal guide because fake payment links can look convincing. Always start from the correct official NCH bill pay route.
Understand guarantor
The Endeavor NCH guest pay page explains that a guarantor is the person responsible for paying the bill. The guarantor name and account number are found on the statement.
Understand visit account
A visit account groups charges for billing and often represents one visit. You may have more than one visit account with separate balances.
Naples billing route
Naples NCH billing lists phone help at 239-624-6400 or 800-436-8454 and says online payment can be made by major credit card through its online bill pay system.
Payment safety: do not pay from text links, popups, social media comments or third-party forms. Use only the official portal for your NCH system. If the amount looks wrong, call the official billing number before paying.
Medical Records, Test Results and After-Visit Information
MyChart is usually the fastest way to view available records, but it is not always the same thing as a formal medical record request. Use the right process for what you need.
Endeavor / Northwest Community Hospital records
- Use NCH MyChart to view and print medical records and test results.
- Use MyChart for admission instructions, after-visit summaries and discharge summaries when available.
- Printed proxy or record forms may be submitted to the provider office front desk.
- Forms may also be faxed to Medical Records/HIM at (847) 618-4999.
- Mail paper forms to Medical Records/HIM, 800 W. Central Rd., Arlington Heights, IL 60005.
Naples Comprehensive Health records
- Use MyChart as the free secure portal to access available medical records.
- Formal record copies can be requested online through NCH’s release-of-information partner.
- Mail/fax/email requests require the completed release form and a copy of photo ID.
- NCH states records are retained for 10 years after the last date of service or final treatment.
- Medical records support: 239-624-6567.
Family, Proxy and Caregiver Access
Proxy access is the safer way to help a parent, spouse, adult child or dependent patient. Password sharing is not the right solution because it creates privacy and access problems.
Endeavor adult proxy
Endeavor says patients can send a proxy invitation in MyChart through Share My Record, then Friends and family access. Printed adult proxy request forms are also available.
Children and family members
Both NCH systems describe family access as a portal feature, but the exact rules depend on the patient, age, relationship and legal permission.
Do not share passwords
If a caregiver needs access, use proxy access. Sharing a password can expose billing, messages, test results and private record information beyond what was intended.
NCH MyChart App and Mobile Access
Most NCH MyChart portals are powered by Epic MyChart. The mobile app is useful, but only if you choose the correct organization after installing it.
Install from an official app store
Use the official MyChart app listing from Apple App Store or Google Play. Do not install APK files or “portal helper” apps from random websites.
Search for the right organization
Inside the app, search for the organization connected to your care. For Illinois, choose the correct Northwest Community / Endeavor NCH option. For Florida, choose the Naples Comprehensive Health/NCH option if available.
Use the full website if a feature is missing
If billing, estimates, proxy tools or record features are hard to find in the app, open the official MyChart website from a trusted browser and sign in there.
NCH MyChart Problem Helper
This tool does not collect private data. Choose your NCH system and issue to get the safest next step.
NCH MyChart Login Troubleshooting
Most login problems fall into five buckets: wrong portal, cookies/JavaScript blocked, expired activation code, outdated contact information, or password/account recovery problems.
Wrong portal
- Illinois NCH users should start from mychart.nch.org.
- Florida Naples NCH users should start from mychart-nchmd.org.
- If your activation code fails, re-check the portal first.
- If your bill does not appear, re-check the portal and statement name.
Browser or device
- Enable cookies and JavaScript.
- Use a modern browser such as Chrome, Edge, Safari or Firefox.
- Clear cache if the page loops or loads incorrectly.
- Try the official portal from another private device.
Account recovery
- Use the official forgot-login link on the correct portal.
- Use only the email or phone method shown by the portal.
- Do not share verification codes.
- Call official MyChart support if recovery cannot verify you.
Local Visit Tips for NCH Patients
Portal pages solve online tasks, but many visitors still need arrival, parking, visitor or campus help. These tips keep the article useful beyond a basic login link.
Northwest Community Hospital, Arlington Heights
- Main hospital address: 800 W. Central Rd., Arlington Heights, IL 60005.
- Main hospital phone: (847) 618-1000.
- The hospital page lists several garages and lots.
- Complimentary valet is listed at Main Entrance #4, Monday-Friday 8 a.m.-7:30 p.m.; closed weekends and holidays.
- Care Carts move visitors between campus buildings and operate Monday-Friday 7 a.m.-8 p.m. and Saturday-Sunday 8 a.m.-8 p.m.
- Patient belongings drop-off is listed at Main Entrance #4 using parking garage A.
Naples Comprehensive Health
- NCH Baker Hospital: 350 7th St N, Naples, FL 34102.
- NCH North Hospital: 11190 Health Park Blvd, Naples, FL 34110.
- General information: 239-624-5000.
- Billing: 239-624-6400 or 800-436-8454.
- Medical Records: 239-624-6567.
- MyChart Support: 239-624-0099.
NCH Maps and Directions
Use the map that matches where you received care. A wrong campus search can send you to another state.
Northwest Community Hospital Map
Use this map for the Illinois NCH / Endeavor Health location in Arlington Heights.
NCH Baker Hospital Map
Use this map for Naples Comprehensive Health / NCH Baker Hospital in Naples, Florida.
Privacy, Scam and Safety Checklist
Healthcare portal content must protect users, not just send clicks. Use this checklist before signing in, paying a bill or asking for account help.
Before you sign in
- Confirm whether you need the Illinois or Florida NCH portal.
- Do not use copied login forms on third-party pages.
- Use your own device when possible.
- Enable cookies and JavaScript only for trusted official portal pages.
- Sign out fully after using a shared device.
Before you pay
- Start from the official NCH bill pay or guest pay page.
- Match the guarantor/account details to your statement.
- Do not pay through popup links or social comments.
- Call the official billing number if a balance looks wrong.
- Keep confirmation details from the official payment screen.
Before you message
- Use MyChart messaging only for non-urgent issues.
- Do not send emergencies through a portal message.
- Use the correct care team or provider when available.
- Do not upload public screenshots of records or bills.
- Use emergency services for urgent symptoms.
NCH MyChart FAQ
Is NCH MyChart one portal?
No. The search phrase can refer to more than one official NCH-related MyChart system. Endeavor Health/Northwest Community Hospital uses mychart.nch.org, while Naples Comprehensive Health uses mychart-nchmd.org.
Which NCH MyChart login should I use?
Use the portal connected to where you received care. Illinois Northwest Community Hospital patients should use mychart.nch.org. Naples Comprehensive Health patients should use mychart-nchmd.org.
What can Endeavor / Northwest Community Hospital NCH MyChart do?
It can help with online bill pay, viewing and printing records and test results, scheduling and managing appointments, reminders, selected family access, admission instructions, after-visit summaries, discharge summaries and messaging with the care team.
What can Naples Comprehensive Health NCH MyChart do?
It can show medications, test results, upcoming appointments, medical bills, price estimates and more, and it can help with scheduling, pre-visit tasks, family care, messaging and selected online/video care options.
What is the Endeavor NCH MyChart Help Desk number?
The Endeavor Health NCH MyChart page lists the NCH MyChart Help Desk at (847) 618-2000.
What is the Naples NCH MyChart Support number?
Naples Comprehensive Health lists MyChart Support at 239-624-0099 for patient portal, password reset and technical support help.
Can I pay an NCH bill without logging in?
Both NCH systems provide official guest payment routes. Use the correct portal and have the required statement or account information ready.
What is a guarantor in NCH MyChart billing?
The Endeavor NCH guest pay page explains that the guarantor is the person responsible for paying the bill. The guarantor name and account number are found on the billing statement.
Why does my NCH MyChart activation code not work?
The most common issue is using the wrong NCH portal. Also check whether the code expired, whether your date of birth or ZIP code is entered correctly, and whether cookies or JavaScript are blocked.
Can I access a family member’s NCH MyChart?
Yes, when proxy or family access is approved. Use the official proxy process instead of sharing passwords.
Can I use the MyChart app for NCH?
Yes, but choose the correct organization inside the app. Install only the official MyChart app from Apple App Store or Google Play.
Where is Northwest Community Hospital?
Northwest Community Hospital is at 800 W. Central Rd., Arlington Heights, IL 60005. The main hospital number is (847) 618-1000.
Where is NCH Baker Hospital in Naples?
NCH Baker Hospital is at 350 7th St N, Naples, FL 34102. Naples Comprehensive Health also lists NCH North Hospital at 11190 Health Park Blvd, Naples, FL 34110.
Can this page reset my NCH MyChart password?
No. This guide cannot reset passwords or access accounts. Use the official recovery link for the correct NCH portal or call the official support number.
Should I use MyChart for emergencies?
No. MyChart is not for emergencies or fast-changing symptoms. Call 911 or go to an emergency department when urgent care is needed.
Final Safe Path for NCH MyChart
Start by choosing the correct NCH. If you are an Illinois Northwest Community Hospital patient, use Endeavor’s official NCH MyChart at mychart.nch.org. If you are a Naples Comprehensive Health patient, use mychart-nchmd.org.
Use this article for guidance, official phone numbers, maps, billing explanations, records help and safety checks. Use the official portal only when you need to sign in, pay, message, schedule, recover an account or view private health information.