HealthPartners MyChart: Login & Patient Portal Guide
HealthPartners and Park Nicollet MyChart is now part of the HealthPartners online account. After signing in, select My care to message your care team, view test results, review health records, schedule appointments, request records and manage bills.
This guide gives official links, micro steps, support numbers, billing routes, app setup, proxy access, medical-record instructions, video-visit help, map guidance and safety warnings without asking for passwords, codes, payment details or private medical information.
Quick answer: use the official HealthPartners online account sign-in page. HealthPartners says HealthPartners/Park Nicollet MyChart is part of the online account; after signing in, select My care to access messages, test results and health records. Use official account creation if you are new, official username/password recovery if login fails, and HealthPartners billing resources for payments.
Privacy warning: this article is not HealthPartners, Park Nicollet, TRIA, Regions Hospital or Virtuwell. It does not process logins, bills, records, appointments, proxy requests, prescriptions, e-visits or messages. Never type usernames, passwords, verification codes, payment information or private medical details on this page.
Official HealthPartners MyChart Login
HealthPartners does not present MyChart as a separate public login in the way many hospitals do. The official route is the HealthPartners online account. After signing in, use the My care menu for HealthPartners, Park Nicollet and TRIA MyChart tools.
Open official sign-in
Use this for My care, messages, test results, health records, appointments, bills, insurance tools and account settings.
Select My care after login
Once you are signed in, choose My care to reach the MyChart-style patient tools for HealthPartners, Park Nicollet and TRIA care.
Use two-step verification safely
HealthPartners says HIPAA regulations require multi-factor authentication for online account access. Use one-time codes only on the official sign-in page.
Which HealthPartners Link Should You Use?
Use the exact official route for your task. This prevents confusion between HealthPartners care, Park Nicollet, TRIA, HealthPartners insurance, Virtuwell and other “Health Partners” organizations.
| Task | Official route | Micro-step | Avoid |
|---|---|---|---|
| Sign in | HealthPartners sign-in | Sign in, then choose My care from the menu. | Fake MyChart login boxes and search ads. |
| Create account | Create account | Use the official account creation page for patient/member access. | Entering identity details on third-party pages. |
| Forgot username | Retrieve username | Use the official auth.healthpartners.com recovery route. | Sharing identity answers or codes with anyone. |
| Reset password | Reset password | Reset only through the official HealthPartners authentication page. | Password-reset links from unknown messages. |
| Pay bill | Pay a bill | Use online account, bill lookup, phone, mail or facility payment options. | Unknown “discount bill” or “debt relief” pages. |
| Medical records | Request medical records | Sign in, select My Care, Health Records, then Get Documents and Records. | Uploading records to public websites. |
| Video visit | Video visit how-to | Join by text/email link or through Appointments in your online account. | Waiting until appointment time to test camera and microphone. |
Official Numbers, Address and Local HealthPartners Tips
HealthPartners and Park Nicollet serve many locations across Minnesota and western Wisconsin. Use the exact location in your appointment details because your visit may be at a clinic, hospital, TRIA site, urgent care, dental office, eye clinic or virtual care service.
| Need | Official resource | When to use it |
|---|---|---|
| HealthPartners main line | 952-883-6000 | Use for general HealthPartners routing. |
| Park Nicollet main line | 800-862-7412 | Use for Park Nicollet routing. |
| Website / online account support | 952-853-8888 or 877-726-0203 | Use Monday–Friday, 8 AM–5 PM CT, for sign-in, username, password or website support. |
| Video visit technical help | 952-853-8888 | Use if you need help connecting to a video visit. |
| Clinic and hospital medical records | 952-993-7600 | Use for general medical-record assistance. HIM cannot answer clinical care questions. |
| HealthPartners Clinic billing | 651-265-1999 | Use for HealthPartners Clinic bill/account questions. |
| Park Nicollet Clinic billing | 952-993-7672 | Use for Park Nicollet Clinic bill/account questions. |
| Know Your Cost Team | 1-844-997-COST / 1-844-997-2678 | Use for cost-estimate questions at HealthPartners clinics and hospitals. |
| CareLine nurse line | 612-339-3663 or 800-551-0859 | For HealthPartners insurance members seeking 24/7 nurse advice; call emergency services for emergencies. |
| Main HealthPartners address | 8170 33rd Ave S, Bloomington, MN 55425 | Use for broad HealthPartners corporate/location orientation, not appointment arrival. |
Local tip 1: check the care group
Your account may include HealthPartners, Park Nicollet and TRIA care. The right billing number, appointment location and record route can differ by where you received care.
Local tip 2: MyChart is under My care
Do not waste time looking for a separate public “MyChart HealthPartners” dashboard. Sign in to the HealthPartners account and select My care.
Local tip 3: video visits may not need an account link
HealthPartners says video visits can be joined through an encrypted text/email link sent about an hour before the visit, or through the online account.
How to Create a HealthPartners Online Account
Use the official HealthPartners account creation page. The same account can connect care tools and, for members, insurance tools. Teens and proxies have special rules, so avoid creating or sharing accounts in the wrong person’s name.
Open the official create account page
Use HealthPartners’ official account creation route. Do not enter identity details into copied sign-up pages.
Choose the right account type
If you are a care patient, create access for care information. If you are an insurance member, the account may also show member ID card, claims, balances, coverage and cost tools.
Sign in and choose My care
After the account is created, sign in and select My care to access MyChart-style tools such as health records, appointments, messages and test results.
Use support if setup fails
For online account setup or sign-in issues, use HealthPartners website support: 952-853-8888 or 877-726-0203, Monday through Friday, 8 AM to 5 PM CT.
Sign-up safety: two-step verification, identity verification and account setup belong only inside official HealthPartners pages. Never send one-time codes, screenshots, passwords or identity answers through comments, email chains or unknown support chats.
HealthPartners App Setup
HealthPartners has its own HealthPartners app, formerly myHP. It is different from searching for a generic MyChart app. The HealthPartners app supports care and insurance tasks from one mobile account.
Download official app
Use the official HealthPartners app from Apple App Store or Google Play. Do not install APK files or copied “MyChart HealthPartners” apps.
Sign in with online account
Use your HealthPartners online account username and password. If you do not have an account, create one through the official HealthPartners website.
Use app features carefully
The app can show nearby doctors and clinics, urgent care wait times, member ID card, claims, cost estimates, test results, health records, bill pay and care messages.
App tip: keep app updates turned on. If an app feature is missing, try the full HealthPartners website in a browser or call website support.
HealthPartners MyChart Problem Helper
This safe helper does not collect personal information. Pick your issue and it points you to the right official route.
Forgot Username, Password or Two-Step Verification Access?
Use the official recovery tools if you cannot sign in. HealthPartners provides separate official routes for username retrieval and password reset.
Retrieve username
Use the official auth.healthpartners.com username recovery route if you forgot your username.
Reset password
Use the official password reset route. Do not use password-reset links from unknown emails or texts.
Call website support
If recovery does not work, call 952-853-8888 or 877-726-0203, Monday through Friday, 8 AM to 5 PM CT.
Recovery warning: no independent guide needs your password, one-time code or security answers. Enter codes only on official HealthPartners pages.
HealthPartners Bill Pay, Guest Lookup and Financial Help
HealthPartners says you can pay a HealthPartners, Park Nicollet or TRIA bill online through your account, by looking up your bill with last name and guarantor number, in person, by phone or by mail.
Pay through online account
Sign in and use the online payment system to pay care bills and review bill-related options.
Look up a bill
HealthPartners billing resources allow online bill lookup using your last name and guarantor number.
Use the right billing number
HealthPartners Clinic billing is 651-265-1999. Park Nicollet Clinic billing is 952-993-7672. Other hospitals and clinics may use different contacts.
Before paying online
- Start from the official HealthPartners pay-bill page or online account.
- Confirm whether the bill is from HealthPartners Clinics, Park Nicollet, TRIA, Regions, Methodist or another listed site.
- Use guarantor details only on official HealthPartners billing pages.
- Save the official confirmation or receipt.
- Call the correct billing office if the statement looks wrong.
Payment methods and financial help
- HealthPartners accepts checks, money orders and Visa, Mastercard, Discover or American Express credit/debit cards.
- HSA/HRA benefit cards may be accepted through billing office payment routes.
- Financial assistance can be requested through the Pay bills area after sign-in.
- Financial assistance documents can also be submitted by email, fax, mail or in person.
- Do not trust unknown “bill discount” calls or popups.
Medical Records, Test Results and Health Summaries
HealthPartners says the online account is the fastest way to access HealthPartners, Park Nicollet and TRIA test results, medical records, prescriptions and documents. Use medical-record request tools if you need a formal copy.
Use My care first
Sign in, select My care, then use Health Records and other health tools to review available information.
Request records online
For records, HealthPartners says to select My Care, then Health Records, then Get Documents and Records.
Call records support
For general clinic and hospital medical-record assistance, call 952-993-7600. HIM cannot answer care questions.
Records you may use online
- Test results.
- Health records and documents.
- Prescriptions and medications.
- Health summaries including allergies, immunizations and health issues.
- Appointment history and upcoming appointments.
- Documents needed for care or sharing.
Formal records routes
- Use online account record request.
- Complete the online medical-record request form.
- Submit a printed Authorization for Release of Information form to your clinic.
- Use Permission to Verbally Discuss Protected Health Information if family/friend discussion is needed.
- Use Request for Correction/Amendment if a record correction is needed.
Appointments, Care-Team Messages and E-Visits
HealthPartners says online accounts can help schedule appointments, view appointment history, send messages to your care team and start e-visits at HealthPartners, Park Nicollet or TRIA.
Schedule appointments
Use your online account to schedule with your HealthPartners or Park Nicollet doctor, or connect with a new care expert.
Send secure messages
Use care-team messages for routine, non-urgent questions. Do not use messages for emergencies or fast-changing symptoms.
Start an e-visit
HealthPartners says e-visits can be started anytime, day or night. Virtuwell says many e-visits can provide a diagnosis and treatment plan without a video call.
Emergency warning: do not use online messages or e-visits for emergencies, chest pain, trouble breathing, stroke signs, severe allergic reaction, serious injury or rapidly worsening symptoms. Call emergency services or go to the nearest emergency department.
HealthPartners Video Visits
HealthPartners says video visits can be accessed through your online account or by an encrypted text/email link sent about an hour before your appointment. Video visits are billed the same as in-person visits.
Schedule video visit
Schedule online or call your clinic and ask for a video visit. Some primary care, pediatric, OB-GYN and specialty visits may be available virtually.
Join from account
Sign in, click Appointments, choose upcoming/past appointments, complete check-in, click Details, then Join video visit.
Get technical help
If you have connection trouble, HealthPartners says to call 952-853-8888 for video visit technical assistance.
Before a video visit
- Complete mobile check-in if prompted.
- Use Wi-Fi or a wired connection when possible.
- Allow camera and microphone permissions only for the official visit.
- Join from a quiet, well-lit location.
- Use headphones for better privacy and sound.
- Keep the device plugged in or charged.
If the visit will not open
- Check network connection.
- Use a supported, updated browser.
- Check camera and microphone permissions.
- Use the text/email link again if disconnected.
- Call video visit technical support if connection still fails.
Family / Proxy Access and Teen Accounts
Health care proxy access lets one trusted person see medical information for another person through their own online account. Use official proxy tools instead of sharing usernames and passwords.
Children 12 and younger
HealthPartners says proxies for patients 12 or younger can see almost everything about the minor’s medical information.
Teens 13–17
Teen proxy access is more limited by default because some health services may remain confidential. Teens can grant full access in supported ways.
Adults 18+
Adults can invite someone to be a proxy from account settings. Adult proxy access can expire or be revoked.
How to request or share proxy access
- Sign in to your HealthPartners online account.
- Go to Account settings.
- Find My proxy access.
- Choose Manage access for child or adult access.
- Follow the age-specific instructions.
- For adults, the patient generally invites the proxy by email.
Proxy safety rules
- Do not share your password with a parent, spouse or caregiver.
- Each person should use their own online account.
- Separate proxy requests are needed for each patient.
- Proxy access can change at age 13 and end before age 18.
- Adult proxy access can be revoked by the patient.
- Call website support if proxy access is confusing.
Browser, Cookies, JavaScript and Device Fixes
If the sign-in page will not load, recovery fails or your video visit will not open, check browser settings before assuming your account is broken.
Website fixes
- Start from the official HealthPartners sign-in page.
- Use the latest Chrome, Edge, Firefox or Safari.
- Enable cookies.
- Refresh or restart the browser.
- Try a private personal device instead of a public computer.
Two-step verification fixes
- Check whether the code was sent by text or email.
- Do not share one-time codes.
- Use official username/password recovery if needed.
- Call website support if the code never arrives.
- Do not save trusted access on shared devices.
App fixes
- Update the official HealthPartners app from the app store.
- Sign in with your HealthPartners online account.
- Check Wi-Fi or cellular strength.
- Allow camera and microphone for video visits only when needed.
- Try the website if an app feature is missing.
Technical note: HealthPartners website support says the site works best with the latest Chrome, Edge, Firefox and Safari, and cookies must be enabled.
Wrong Portal Warning: HealthPartners, Park Nicollet, TRIA, Mercy Health and Other “Health Partners”
Search results can mix different organizations. For HealthPartners and Park Nicollet in Minnesota/western Wisconsin, use healthpartners.com and your HealthPartners online account. Do not confuse it with Mercy Health’s “health-partners.org” MyChart or unrelated Health Partners organizations in other countries.
HealthPartners / Park Nicollet
Use healthpartners.com/account/sign-in and select My care after login.
HealthPartners app
Use the official HealthPartners app, not a random “MyChart HealthPartners” download page.
Provider portal is different
Health care professionals and insurance providers use a different provider portal. Patients should use the patient/member online account.
HealthPartners MyChart Safety Checklist
A helpful login guide should protect the user. Use these checks before signing in, paying, messaging, downloading the app or sharing records.
Before signing in
- Use the official healthpartners.com sign-in page.
- Do not enter login information on this article.
- Do not save passwords on public computers.
- Use two-step codes only on official pages.
- Call website support if account access looks suspicious.
Before paying
- Use official HealthPartners bill-pay pages or your online account.
- Do not pay from unknown text links or social media comments.
- Confirm whether the statement is HealthPartners, Park Nicollet, TRIA or another listed hospital/clinic.
- Save payment confirmation.
- Call the correct billing office if something looks wrong.
Before messaging or sharing
- Use messages for non-urgent questions only.
- Do not send emergencies through online messages.
- Use proxy access instead of password sharing.
- Do not post screenshots of results or records online.
- Use emergency services for serious symptoms.
HealthPartners Map and Location Help
Use this map for broad orientation to HealthPartners headquarters in Bloomington. For appointments, use the exact clinic, hospital, TRIA site, entrance, floor and arrival details shown in your online account or appointment notice.
Helpful Video Note
I did not include VideoObject schema because no highly specific HealthPartners-owned MyChart login video with a reliably verified upload date was confirmed during this build. For practical help, the official video-visit how-to page is more accurate than a generic MyChart video.
Best official visual help route
Use the HealthPartners video visit instructions to learn how to join a virtual appointment, complete check-in, allow camera/microphone access and fix connection problems.
HealthPartners MyChart FAQ
Is this the official HealthPartners MyChart website?
No. This is an independent guide. Use HealthPartners’ official sign-in page to access your online account and My care tools.
Where do I log in to HealthPartners MyChart?
Use the official HealthPartners online account sign-in page. HealthPartners says HealthPartners/Park Nicollet MyChart is part of that online account, and you should select My care after signing in.
Is HealthPartners MyChart separate from the online account?
No. HealthPartners says your HealthPartners or Park Nicollet MyChart is part of your HealthPartners online account.
What can I do after signing in?
You can use online account tools for MyChart test results, medical records, prescriptions, documents, appointments, care-team messages, e-visits, health summaries and bill pay.
How do I create a HealthPartners online account?
Use the official HealthPartners account creation page. If you are a teen or a proxy user, follow the special teen/proxy rules before creating or sharing access.
What is the HealthPartners website support number?
For members and patients, HealthPartners lists website support at 952-853-8888 or 877-726-0203, Monday through Friday from 8 AM to 5 PM CT.
How do I retrieve my username?
Use the official auth.healthpartners.com username recovery tool linked from the HealthPartners sign-in page.
How do I reset my password?
Use the official auth.healthpartners.com password reset tool linked from the HealthPartners sign-in page.
Why does HealthPartners ask for two-step verification?
HealthPartners says HIPAA regulations require multi-factor authentication for online account access to help ensure only you can access your account.
Can I use the HealthPartners app instead of MyChart?
Yes. The official HealthPartners app can help with care and insurance tasks, including records, appointments, urgent care wait times, ID cards, claims, cost estimates and bill pay.
Can I pay a HealthPartners bill online?
Yes. HealthPartners says you can pay online through your account or by looking up your bill with last name and guarantor number.
What cards does HealthPartners accept?
HealthPartners billing resources say they accept checks, money orders, and Visa, Mastercard, Discover or American Express credit/debit cards.
What is the HealthPartners Clinic billing number?
For HealthPartners Clinic bill or account questions, the official billing contact page lists 651-265-1999.
What is the Park Nicollet Clinic billing number?
For Park Nicollet Clinic bill or account questions, the official billing contact page lists 952-993-7672.
How do I request medical records?
Sign in to your HealthPartners account, select My Care, then Health Records, then Get Documents and Records. You can also use the online request form or authorization forms.
What is the medical-record support number?
HealthPartners lists clinic and hospital medical-record general assistance at 952-993-7600.
Can I message my care team?
Yes. HealthPartners says online accounts support care-team messaging. Use messages for routine, non-urgent questions only.
Can I start an e-visit?
Yes. HealthPartners says online accounts allow e-visits at HealthPartners, Park Nicollet or TRIA anytime, day or night. Virtuwell also supports online e-visits for common conditions.
How do video visits work?
You can join by an encrypted text or email link sent about an hour before the appointment, or by signing in, opening Appointments, completing check-in and choosing Join video visit.
What is the video visit technical support number?
HealthPartners lists 952-853-8888 for video visit connection help.
Can family members access my account?
They should not use your username or password. Use official proxy access so each person signs in with their own account.
How does teen proxy access work?
HealthPartners says proxy access changes when a child turns 13, becomes more limited by default, and ends automatically before age 18. Teens can grant full proxy access through supported steps.
Can I use HealthPartners online messages for emergencies?
No. Do not use online messages, e-visits or portals for emergencies. Call emergency services or go to the nearest emergency department.
How do I avoid fake HealthPartners MyChart pages?
Start from healthpartners.com. Avoid copied login forms, sponsored portal pages, suspicious support popups, unknown payment links and unrelated Health Partners organizations.
Final Safe Path for HealthPartners MyChart
Use this order: open the official HealthPartners online account sign-in page, create an account if needed, recover username or password only through official HealthPartners authentication tools, select My care after signing in, use official billing and record-request pages for payments and records, download only the official HealthPartners app, and use proxy access instead of sharing passwords.
This guide gives practical details so you only need to visit HealthPartners’ official pages or app to perform secure actions. It cannot log you in, recover your account, process payments, send messages or access medical records.