UC Health MyChart: Login & Patient Portal Guide
My UC Health, also known as MyChart, is UC Health Cincinnati’s secure patient portal for records, appointments, test results, messages, prescription refills, video visits, MyChart Bedside and online billing.
This guide gives the official My UC Health links, support numbers, billing routes, app setup, proxy guidance, medical-record instructions, video-visit steps, Cincinnati campus tips and safety warnings without collecting private patient information.
Quick answer: for UC Health Cincinnati patients, use the official My UC Health portal at my.uchealth.com. Technical help is listed at 513-585-5353. Other UC Health questions route through 513-475-8000. Billing questions route through 513-585-6200 or 800-277-0781. Use the official MyChart app only after selecting the correct “UC Health” organization.
Privacy warning: this page is an independent guide. It does not access your UC Health account and does not collect usernames, passwords, activation codes, verification codes, Social Security numbers, birth dates, medical record numbers, insurance details, billing details or health information.
Official UC Health MyChart Login and Safe Path
UC Health Cincinnati calls its patient portal My UC Health, also known as MyChart. The safest way to sign in is to use the official UC Health page or the official My UC Health login page. A guide page should not copy the login form.
Open official login
Use the official portal for test results, appointment details, secure messages, prescription refill requests, bills and virtual visits.
Enable browser basics
The official login page may require JavaScript and cookies. If it will not load, use a supported browser and allow cookies for the official portal.
Call the Help Desk
For My UC Health technical assistance, UC Health lists the Help Desk at 513-585-5353. For other UC Health questions, call 513-475-8000.
Which UC Health MyChart Link Should You Use?
The term “UC Health MyChart” can be confusing because different health systems use similar names. Use this table to choose the correct official route.
| What you need | Use this official route | Micro-step | Do not do this |
|---|---|---|---|
| Sign in | My UC Health login | Confirm the page says My UC Health and UC Health before signing in. | Do not use copied login boxes on guide websites. |
| Create an account | My UC Health sign up | Complete identity information only on the official sign-up page. | Do not enter SSN, DOB or address on third-party pages. |
| Forgot login information | Use “Forgot login information?” | Start from official login, then use built-in recovery. | Do not send verification codes to anyone. |
| Pay without login | Pay as Guest | Use guarantor information from the official statement. | Do not pay through unknown text links or popups. |
| Cost estimate | Get an Estimate | Have the CPT code ready when requesting an estimate. | Do not assume a search-result estimate is your final bill. |
| Medical records | Medical records request | Use the correct site email or fax for where you received care. | Do not publicly upload medical-record screenshots. |
Official UC Health Numbers, Address and Local Cincinnati Tips
Use the correct number for the correct problem. My UC Health support is for portal problems. Billing support is for bills. The main operator is for general routing. Emergency care should not be handled through forms or MyChart messages.
| Need | Official public resource | When to use it |
|---|---|---|
| My UC Health Help Desk | 513-585-5353 | Login, app setup, sign-up, activation, video-visit technical help and MyChart access issues. |
| General UC Health questions | 513-475-8000 | Main operator, physicians, specialty practices and general care routing. |
| Billing customer service | 513-585-6200 or 800-277-0781 | Bill questions, online payment issues and billing support. |
| Billing email | PFS@UCHealth.com | Patient Financial Services. Avoid emailing unnecessary medical details or card details. |
| Patient Financial Services | 3200 Burnet Avenue, Cincinnati, OH 45229 | Financial-services department location listed by UC Health billing pages. |
| Payment mailing address | UC Health, P.O. Box 630911, Cincinnati, OH 45263-0911 | Mail payments only when this matches official bill instructions. |
| Pre-service estimates | 513-418-2678 | Cost estimate questions. UC Health lists estimate hours Monday-Friday, 8 a.m.-4:30 p.m. |
| UC Medical Center | 3188 Bellevue Avenue, Cincinnati, OH 45219 / 513-584-1000 | Main Clifton campus orientation. Your appointment may name a different building. |
| West Chester Hospital | 7700 University Drive, West Chester, OH 45069 / 513-298-3000 | Use only if your appointment, bill or records are tied to West Chester Hospital. |
Local tip: UC Health has multiple campuses
Do not use one address for every appointment. UC Medical Center, West Chester Hospital and Daniel Drake Center have different arrival details.
Local tip: Clifton campus can be confusing
UC Medical Center is on the Clifton Campus. Use the appointment details for building, entrance, department and parking, not only the map pin.
Local tip: billing hours matter
UC Health lists billing customer-service hours as Monday-Thursday 8 a.m.-6 p.m. and Friday 8 a.m.-4:30 p.m.
How to Sign Up for My UC Health
My UC Health is available for UC Health patients ages 13 and older. Parents or legal guardians of children and dependent adults can request proxy access instead of creating or using another person’s account.
Start from the official sign-up page
Open the official My UC Health sign-up page. The portal may ask for personal information, contact verification and identity verification.
Use an activation code if you have one
If you received an activation code at a UC Health appointment, use the “activate your account” path and enter the 10-digit activation code only inside the official portal.
Use sign-up now if you do not have a code
If you have received care at a UC Health facility, the sign-up page says you can click “sign up now,” complete the form and submit it.
Watch the activation timing
If information matches the UC Health record or review is needed, activation may arrive by email. UC Health says the first email link expires after 24 hours; mailed activation details may take five to seven business days if Social Security number is not provided.
Call if nothing arrives
If you do not receive an activation email within two business days, or a mailed activation code within five to seven business days, call 513-585-5353.
Sign-up safety: the official sign-up page may ask for sensitive identity details. This guide does not copy that form. Only submit those details on the official My UC Health page.
My UC Health App Setup
UC Health says smartphone and tablet users can access My UC Health by downloading the free MyChart app, launching it and selecting the “UC Health” icon. The app listing also explains that available features depend on what the healthcare organization enables.
Download from official stores
Use Apple App Store or Google Play only. Avoid APK sites, ad links and “UC Health app” copies that are not the official Epic MyChart app.
Select UC Health
After installation, launch MyChart and select the UC Health icon. This is the step that separates UC Health Cincinnati from other MyChart organizations.
Turn on quick sign-in carefully
After signing up, the app can use Face ID, Touch ID, fingerprint authentication or a four-digit passcode. Use quick sign-in only on your own device.
App tip: if a feature is missing in the app, try the full My UC Health website. For video visits, UC Health also lists compatible browsers such as Chrome, Safari, Edge and Firefox, and says Internet Explorer is not compatible.
UC Health MyChart Problem Helper
This safe helper does not collect patient details. Pick the issue and device, then follow the official route.
Forgot Login Information, Activation Issues and Technical Help
Use the official My UC Health login page and the built-in recovery route. If the issue is technical, UC Health lists the My UC Health Help Desk at 513-585-5353.
Forgot login information
Start from the official login page and choose “Forgot login information?” below the login fields.
Activation delay
If an activation email or code does not arrive within the official timing listed on the sign-up page, call the Help Desk.
Browser problems
If the portal says cookies or JavaScript are disabled, update the browser, allow cookies, clear cache if needed and restart from my.uchealth.com.
Recovery warning: never share passwords, activation codes, verification links, identity details or screenshots with anyone in comments, email, social media or unofficial support chats.
What You Can Do in My UC Health
UC Health lists My UC Health as a free, secure tool for direct access to personal health information from a phone, tablet or computer. Feature availability can depend on your account, provider relationship and what UC Health has enabled.
| Patient task | Where to look | Useful detail | Official route |
|---|---|---|---|
| Message provider | Messages | Use for non-urgent questions. UC Health says My UC Health messaging happens while securely logged in, unlike conventional email. | Log in |
| View test results | Test Results / Health Record | View test results and provider comments when available. Ask your care team if the result is confusing. | Overview |
| Manage appointments | Appointments / Visits | Request, cancel or view appointment and virtual-visit details when available. | Open portal |
| Refill medications | Medications / Refills | Send refill requests for refillable medications and view medication, immunization and allergy lists. | Feature guide |
| Pay bills | Billing / Guest Pay | Review account details, pay provider or hospital balances, set up payment plans and change paperless billing preferences. | Billing & Pricing |
| Access family records | Proxy Access | Parents or legal guardians of children and dependent adults can request proxy access after a consent process. | Proxy consent form |
| Hospital stay tools | MyChart Bedside / Your Hospital Stay | Admitted patients at UC Medical Center, West Chester Hospital or Daniel Drake Center may see “Your Hospital Stay” in MyChart Mobile. | Bedside instructions |
Appointments, Messages and Prescription Refills
My UC Health is useful for routine care tasks, but it is not the right tool for emergency symptoms or time-sensitive medical problems.
Appointments
Use the appointments or visits area to request, cancel or view appointment details when UC Health makes those options available.
Messages
Send secure messages for non-urgent questions. For new, serious or fast-changing symptoms, call your provider or use urgent/emergency care.
Refills
Use My UC Health to request refills for refillable medications. If a refill is missing, it may need provider review or appointment follow-up.
Emergency rule: UC Health’s contact page says if you think you have a medical emergency, call your doctor or 9-1-1 immediately. Do not use MyChart messages or website contact forms for emergencies.
UC Health Video Visits and Phone Visits
UC Health offers phone and video visits for certain nonemergency conditions. Your provider determines whether a phone or video visit is appropriate.
Video visit basics
- Video visits use a device with internet, camera and microphone.
- They are for certain nonemergency conditions, follow-ups and provider-approved care.
- A summary and applicable prescriptions may appear in My UC Health after the visit.
- Video visits are billed similarly to in-person appointments, and coverage varies by insurance plan.
- For billing questions about a video visit, UC Health lists Customer Service Billing at 513-585-6200.
How to attend a video visit
- Request a video visit through your provider’s office or My UC Health appointments when available.
- Use a smartphone, tablet or computer with camera and microphone.
- Check the visit at least 24 hours before appointment time.
- Complete eCheck-In.
- Log in five minutes before the visit, choose Begin Visit, allow camera/microphone access, then Join Call.
Video visit tech tip: UC Health says to call the My UC Health Help Desk at 513-585-5353 if your device cannot confirm video-visit compatibility before the appointment. If technical issues happen during the visit, contact your doctor’s office.
MyChart Bedside and Hospital Stay Tools
UC Health says admitted patients at UC Medical Center, West Chester Hospital or Daniel Drake Center for Post-Acute Care may see “Your Hospital Stay” in the MyChart Mobile app.
Your Hospital Stay
When prompted in MyChart Mobile, tap “Ok, got it!” to access the hospital stay area while admitted.
Hospital team and medications
UC Health instructions mention viewing the hospital team and hospital medications from the MyChart Mobile hospital stay area.
Inpatient meal ordering
UC Health says admitted patients at UC Medical Center or West Chester Hospital can use “Let’s Eat Virtual Ordering” during available hours for diet-tailored inpatient menu options.
UC Health Billing, Guest Pay, Payment Plans and Estimates
UC Health’s online payment portal has changed to MyChart Pay as Guest. Billing tasks can also be completed after signing into My UC Health, where you can review account details, pay balances, set up payment plans and manage paperless billing preferences.
Pay as Guest
Use Pay as Guest for a one-time payment without signing in. The guest-pay page explains the guarantor is the person responsible for paying the bill.
Billing customer service
For UC Health billing questions, call 513-585-6200 or 800-277-0781. UC Health lists weekday billing hours.
Cost estimates
UC Health says estimates can be requested online or by phone with a CPT code. Call 513-418-2678 for the Pre-Service Estimate team.
| Billing task | Official detail | Best next step |
|---|---|---|
| Online payment | UC Health billing says the online payment portal provides access 24 hours a day, seven days a week. | Start from Billing & Pricing |
| Pay by phone | UC Health billing FAQ lists 24-hour pay-by-phone at 513-585-6200 or 800-277-0781. | Call 513-585-6200 |
| Mail payment | UC Health lists the payment mailing address as UC Health, P.O. Box 630911, Cincinnati, OH 45263-0911. | Confirm billing FAQ |
| Payment plan | The My UC Health login page lists online billing tools that include setting up a payment plan and changing paperless billing preferences. | Log in to billing |
| Financial assistance | UC Health says financial assistance eligibility is based on family size and income. | Financial assistance |
Payment safety: do not pay UC Health bills from suspicious texts, ads, popups, social media replies or non-official payment pages. Start from My UC Health, Pay as Guest or UC Health’s Billing & Pricing page.
UC Health Medical Records and Amendment Requests
My UC Health gives access to portions of your electronic medical record. For formal copies, use UC Health’s medical-record request process and submit the correct form to the correct site.
Formal record request
UC Health says patients may request copies by completing an Authorization for Release of Personal Health Information form.
Identity verification
UC Health says verification may be required, with acceptable ID examples including driver’s license, employment ID, state-issued ID, school ID, military ID, VA ID or passport.
Processing time
UC Health lists Medical Records hours as Monday-Friday, 8 a.m.-4 p.m., closed weekends and major holidays. It says to allow 7-10 business days for processing.
| Site or record issue | Official routing | Important note |
|---|---|---|
| UC Medical Center | UCMC-Medical-Records@uchealth.com / Fax 513-584-0739 | Use when the records are from UC Medical Center. |
| Daniel Drake Center | Drake-Medical-Records@uchealth.com / Fax 513-418-2533 | Use when the records are from Daniel Drake Center for Post-Acute Care. |
| West Chester Hospital | wch-medical-records@uchealth.com / Fax 513-298-7765 | Use when the records are from West Chester Hospital. |
| Amendment request | FAX-Amendment@uchealth.com / Fax 513-584-5191 | UC Health says amendment requests may take up to 60 days for processing. |
| Imaging films or billing records | Contact the respective department | UC Health says Medical Records does not possess access to imaging films or billing information. |
Proxy and Family Access in My UC Health
Proxy access lets a parent, legal guardian, caregiver or trusted adult access parts of another patient’s record when UC Health grants permission. It is safer than password sharing.
Children and dependent adults
UC Health says parents or legal guardians of children and dependent adults may request special proxy access to view portions of a loved one’s medical records.
Consent form required
UC Health states a simple consent form must be completed before proxy access is granted.
Child vaccine and scheduling note
UC Health vaccine guidance states parents or guardians need proxy access in order to view a child’s account in MyChart.
Proxy safety: do not share your My UC Health password with family members. Use the official proxy process so each person has the correct access level and audit trail.
Security, Scam and Portal Safety Checklist
MyChart topics are sensitive because fake portals and payment pages can look convincing. Use this checklist before signing in, paying or messaging.
Before you sign in
- Start from uchealth.com or my.uchealth.com.
- Confirm the page says My UC Health.
- Use your own device when possible.
- Do not save passwords on shared computers.
- Sign out fully when finished.
Before you pay
- Use My UC Health, Guest Pay or UC Health Billing & Pricing.
- Use official billing numbers for questions.
- Do not pay from random text links or popups.
- Keep official payment confirmations.
- Ask about financial assistance if needed.
Before you message
- Use secure messages for non-urgent questions.
- Do not use messages for emergencies.
- Choose the correct provider or office.
- Call the office for urgent appointment guidance.
- Call 911 for emergencies.
Wrong Portal Warning: UC Health, UCHealth Colorado, LCOH and University Health
This search query is easy to confuse. UC Health Cincinnati uses My UC Health at my.uchealth.com. UCHealth Colorado uses a different portal called My Health Connection. Other similarly named organizations have separate MyChart pages.
| Portal or brand | What it usually means | Use it only if |
|---|---|---|
| My UC Health / UC Health MyChart | UC Health Cincinnati / Greater Cincinnati academic health system. | Your care, bill, provider or visit is from UC Health on uchealth.com. |
| UCHealth My Health Connection | UCHealth in Colorado, Wyoming and Nebraska. | Your care is from UCHealth.org, not UCHealth.com. |
| Lindner Center of HOPE MyChart | A separate MyChart instance at lcohmychart.uchealth.com. | Your care is specifically through Lindner Center of HOPE. |
| University Health MyChart | A different health system using MyChart. | Your bill or provider says University Health, not UC Health Cincinnati. |
| University of Cincinnati student UHS | Student health services may let established patients request appointments through UC Health MyChart. | You are an established UHS patient and your instructions mention UC Health MyChart. |
Practical rule: if the logo, address, bill, provider name or support number does not match UC Health Cincinnati / My UC Health, stop before signing in or paying.
UC Medical Center Map and Directions
Use this map for broad orientation to UC Medical Center in Cincinnati. For a real visit, use your My UC Health appointment details and UC Health’s location page for the exact building, clinic, parking and arrival instructions.
UC Health MyChart Video Visit Resource
UC Health links to an instructional video for attending a UC Health video visit. Use the video as a visual overview only. Use the official portal and official UC Health pages for current login, appointment, billing and support actions.
UC Health MyChart FAQ
Is this the official UC Health MyChart website?
No. This is an independent guide. Use the official My UC Health links in this article to sign in, sign up, pay bills, request records or manage care.
What is UC Health MyChart called?
UC Health Cincinnati calls its portal My UC Health, also known as MyChart.
Where do I log in to UC Health MyChart?
Use the official My UC Health login page at my.uchealth.com. Do not enter login details into this guide page.
What is the My UC Health Help Desk number?
UC Health lists the My UC Health Help Desk at 513-585-5353 for technical assistance.
What is UC Health’s main phone number?
For other UC Health questions, UC Health lists the main operator at 513-475-8000.
How do I sign up for My UC Health?
Use the official sign-up page. UC Health says patients can use an activation code or sign up without a code if they have received care at a UC Health facility.
How long does activation take?
UC Health’s sign-up page says activation email timing can be one to two business days, and mailed activation details may take five to seven business days if Social Security number is not provided.
Can I use the MyChart app for UC Health?
Yes. Download the official Epic MyChart app from Apple App Store or Google Play, then select the UC Health icon and sign in with your My UC Health username and password.
What can I do in My UC Health?
You can message your provider, access medical information, manage appointments, request prescription refills, request proxy access, pay bills and use selected hospital stay tools.
Can I pay a UC Health bill without signing in?
Yes. Use the official Pay as Guest page through My UC Health, or start from UC Health’s Billing & Pricing page.
Who do I call for UC Health billing questions?
UC Health lists Patient Financial Services at 513-585-6200 or 800-277-0781, with email PFS@UCHealth.com.
How do I get a UC Health cost estimate?
UC Health’s price transparency page says to obtain a CPT code and request an estimate online or by calling 513-418-2678.
Can I request medical records through UC Health?
Yes. Use UC Health’s medical records request page and authorization form. The correct email or fax depends on where you received care.
How long do medical records requests take?
UC Health says to allow 7-10 business days for processing, and additional time may be needed for off-site records or incomplete forms.
Does Medical Records handle imaging films or billing information?
No. UC Health says the Medical Records Department does not possess access to imaging films or billing information; contact those respective departments.
Can parents access a child’s My UC Health account?
Parents or legal guardians of children and dependent adults may request proxy access to view portions of a loved one’s medical record, using UC Health’s proxy process.
Can I use My UC Health for video visits?
Yes. UC Health says video visits can be requested for certain nonemergency conditions and attended through My UC Health using a device with internet, camera and microphone.
How early should I test video visit access?
UC Health recommends logging in at least 24 hours before a scheduled video visit to confirm the device can support the video visit.
Can I use My UC Health messages for emergencies?
No. UC Health’s contact page says if you think you have a medical emergency, call your doctor or 9-1-1 immediately.
Is UC Health MyChart the same as UCHealth Colorado?
No. UC Health Cincinnati uses My UC Health at my.uchealth.com. UCHealth Colorado uses My Health Connection through uchealth.org.
How do I avoid fake UC Health MyChart pages?
Start from uchealth.com, my.uchealth.com or official app stores. Avoid copied login forms, suspicious ads, popup payment pages and social media support replies.
Final Safe Path for UC Health MyChart
The safest order is simple: open the official My UC Health login, use official sign-up or recovery if needed, call 513-585-5353 for technical help, download the MyChart app only from official app stores, pay only through My UC Health or UC Health Billing & Pricing, and use proxy access instead of password sharing.
This guide keeps the practical details inside the article so users only need to visit the official portal to complete secure actions such as signing in, paying a bill, requesting refills, messaging a provider, attending a video visit, requesting records or managing proxy access.