Mountsinai MyChart: Login & Patient Portal Guide

Open the official login

Use the official portal for messages, test results, medical records, appointment notes, refills, scheduling, video visits, billing and account settings.

Allow browser basics

The official login page can display warnings if JavaScript or cookies are disabled. Use an updated browser and allow the official portal to run.

Use official help when blocked

The login page has “Forgot login information?”, “Need help?” and “Access Trouble?” options. Use those instead of third-party reset forms.

Correct Mount Sinai Health System portal

Use mychart.mountsinai.org for Mount Sinai Health System MyMountSinai login, sign-up, account recovery and guest payment options.

Do not confuse other Sinai systems

Mount Sinai Medical Center in Florida and Sinai Health in Canada may use different MyChart pages. Check that the organization is Mount Sinai Health System in New York when that is your provider.

No guide-site login form

This article gives steps and official links only. A third-party guide should not collect login, payment, identity, health or verification details.

Local tip 1: know the exact Mount Sinai location

Mount Sinai has hospitals and outpatient facilities across New York City, Long Island and South Nassau. Your appointment details matter more than a general “Mount Sinai” map pin.

Local tip 2: check what to bring

For procedures at The Mount Sinai Hospital, Mount Sinai lists government ID, insurance card, prescription card, referrals, health care proxy information if applicable, and comfortable clothing.

Local tip 3: use the app for wayfinding where available

MyMountSinai includes navigation for select hospitals. Check the app before leaving if your appointment is at a large campus.

Download from official stores

Install MyMountSinai only from Apple App Store or Google Play. Avoid APK files and unofficial “Mount Sinai portal” apps.

Use MyChart credentials

Mount Sinai says mobile users can log in with their MyChart username and password, or register if they are a new patient.

Enable secure sign-in

The app supports password, numeric passcode, Touch ID, Face ID or biometric login depending on your phone and settings.

App feature checklist

• Schedule or manage appointments with new or existing providers.
• Find a physician.
• Access virtual urgent, virtual primary and message-only care.
• Check symptoms and find care options.
• Start a video visit.
• View medical records, lab and test results.
• Send messages to providers.
• Request prescription refills.
• Check in for appointments and view next steps after visits.
• Pay a bill using Apple Pay or Google Pay.

Secure app setup

• Open the app on your own phone.
• Go to Menu, then Account Settings.
• Choose passcode, Touch ID, Face ID or biometric login if available.
• Use a device lock on your phone.
• Do not save access on someone else’s phone.

Start from official recovery

Use the official account recovery route rather than searching for password-reset pages on the open web.

Use CLEAR only through Mount Sinai

Mount Sinai says CLEAR can help create a MyMountSinai account or reset your password. Start from the official Mount Sinai MyMountSinai page or official sign-up page.

Use customer service if needed

If sign-up or recovery remains blocked, use the official help number listed on the sign-up page: 1-855-343-3470.

Book online

Mount Sinai’s main site offers online appointment booking and provider search options. Use MyMountSinai when you are already connected to your care.

Check in for appointments

The app allows appointment check-in and shows next steps after a visit, which helps reduce front-desk confusion.

Bring visit basics

For procedures, Mount Sinai lists government ID, insurance card, prescription card, requested referrals, and health care proxy information if applicable.

Virtual Urgent Care

Mount Sinai lists Virtual Urgent Care for non-emergency issues such as upper respiratory infections, COVID-19, flu, allergies, pinkeye, urinary infections, back pain or mild headache. It is available in New York and Florida.

Virtual Primary Care

Mount Sinai Virtual Primary Care offers video visits for many primary-care needs, with providers licensed for telehealth in New York, New Jersey, Connecticut and Florida.

Message-Only Care

Mount Sinai lists Message Only Care for certain common conditions through MyMountSinai, with availability in New York State and Florida during listed hours.

Medication refill steps

• Log in to MyMountSinai.
• Use “Medications,” then “Request Refills,” or use “Messages,” then “Send a Message.”
• Choose “Refill a Medication” when using the message path.
• Confirm the correct pharmacy and medication details on the official page.
• Call your provider or pharmacy if the refill is not available online.

Mount Sinai Virtual Assistant

• Find the assistant on Mount Sinai’s website or inside MyMountSinai under “Need Help?”
• Use it for appointment management, medication refills, billing, locations and directions.
• You may also cancel, reschedule or view upcoming appointments.
• Do not use it for emergencies.
• Use official phone numbers when the issue needs direct staff help.

Use MyMountSinai first

Mount Sinai says patients can access physician office records from MyMountSinai and use the portal to view records and test results.

Request official medical records

Mount Sinai’s medical-records page lists records contacts by hospital site and notes that patients have the right to access health information under federal and state laws.

Know the main hospital records contact

The Mount Sinai Hospital HIM/Medical Records address is One Gustave L. Levy Place, Box 1111, New York, NY 10029, with phone 212-241-7607.

When the portal may not be enough

• Complete medical-record copies.
• Cardiology images.
• Radiology films.
• Pathology slides.
• Records from a location not connected to your portal view.
• Legal or third-party records requests.

Record-reading tip

Results may appear before every question is clear. Write down what you want to ask: what the result means, whether it changes treatment, whether follow-up is needed and which team should answer.

Pay online

Mount Sinai’s Pay My Bill page says online payment is the quickest and easiest option, and that statement details may include an account number or Patient Account Access Number.

Hospital billing phone

The Mount Sinai Hospital billing page lists Patient Financial Services at 212-731-3100 or toll-free 866-682-9380 for credit-card phone payments.

Get a cost estimate

Mount Sinai’s Self-Service Patient Estimator Tool gives out-of-pocket cost estimates for over 300 shoppable services. Final cost depends on insurance and actual services received.

Mail and in-person payment

For The Mount Sinai Hospital, the billing page lists mail payments to The Mount Sinai Hospital, P.O. Box 27761, New York, NY 10087-7761. It also lists in-person payment sites on the main campus.

Estimate reality check

• Estimates are not final bills.
• Insurance coverage changes patient responsibility.
• Ancillary services can change final cost.
• Gross charges are not usually what insured patients pay.
• For other services, contact your insurer or Mount Sinai billing.

Use official proxy access

Proxy access is the safer route when a caregiver or family member needs to help with scheduling, billing, messages or records.

Choose limited or full access when offered

Some Mount Sinai MyChart guidance explains that patients can determine whether an approved proxy has full access or limited access to scheduling, messaging and billing features.

Do not share passwords

Password sharing creates privacy and security problems. Use official access controls and remove access when it is no longer appropriate.

Change notification settings

• Log in to MyMountSinai.
• Open Menu.
• Go to Account Settings.
• Choose Communication Preferences.
• Turn on or off appointments, messages, care and billing notifications.

Appointment reminders by text

Mount Sinai’s contact page says patients can get appointment reminders and more by texting START to 274624.

Use text reminders for convenience, but still check your portal and appointment instructions before traveling.

Use appointment details first

The Mount Sinai Hospital address helps with broad orientation, but your appointment may involve a pavilion, building entrance, floor, department or separate outpatient site.

Prepare documents

For procedures, bring government ID, insurance card, prescription card, pharmacy details, requested referrals and health care proxy information if you have one.

Use comfortable visit planning

Mount Sinai procedure guidance suggests wearing glasses instead of contacts when possible and comfortable clothes that are easy to take off and put on.

Before you sign in

• Start from mychart.mountsinai.org or mountsinai.org.
• Confirm the page says MyMountSinai or Mount Sinai Health System.
• Do not use copied login forms on guide websites.
• Use a private device when possible.
• Log out fully on shared devices.

Before you pay

• Use Mount Sinai Pay My Bill or official MyMountSinai billing routes.
• Check your statement for account details.
• Call official billing numbers for bill questions.
• Do not pay from suspicious texts, popups, ads or comments.
• Save receipts from official payment pages only.

Before you message

• Use messages for non-urgent questions.
• Use Virtual Urgent Care only for non-emergency issues.
• Call your care team for urgent clinical concerns.
• Call 911 for a medical emergency.
• Do not post screenshots of results or notes online.