MyChart CHI: Login & Patient Portal Guide
CHI Health MyChart is the secure patient portal for CHI Health patients to schedule and cancel eligible appointments, request specialty appointments, view lab and mammogram results, message the doctor’s office, request CHI Health Pharmacy refills, check in early with eCheck-In and view CHI Health bills.
This guide gives the official CHI Health links, support number, sign-up steps, activation-code rules, app guidance, billing details, medical-record routes, proxy-access safety, Omaha/Council Bluffs location tips and troubleshooting help without collecting private patient information.
Quick answer: CHI Health patients should use the official CHI Health MyChart portal at mychart.chihealth.com. For MyChart help, password resets, expired activation codes or account access, call (844) 528-8383, available 24 hours a day, 7 days a week. For CHI Health billing questions, call the Billing Customer Service Center at (855) 515-9372.
Privacy warning: this is an independent guide. It does not access your CHI Health account and does not collect usernames, passwords, activation codes, two-step codes, Social Security numbers, dates of birth, addresses, medical record numbers, insurance details, billing details or medical information.
Official CHI Health MyChart Login and Safe Path
The safest way to access CHI Health MyChart is to start from the official CHI Health patient portal page or the official MyChart login page. Do not enter login information into copied forms, ads or third-party guide pages.
Open official login
Use the official CHI Health MyChart login for appointments, messages, results, eCheck-In, refills and eligible billing tools.
Check browser basics
The official login page may require JavaScript and cookies. If the page does not load, allow cookies, update the browser and restart from the official URL.
Use support if blocked
CHI Health lists MyChart Patient Support Services at (844) 528-8383, available 24 hours a day, 7 days a week.
Which CHI Health MyChart Link Should You Use?
Most patients need one exact action. Use this table before clicking around, especially because “CHI” can mean CHI Health, CHI St. Alexius, CHI Memorial, CHI Saint Joseph or another CommonSpirit region.
| What you need | Use this official route | Micro-step | Do not do this |
|---|---|---|---|
| Sign in | CHI Health MyChart login | Confirm the page is mychart.chihealth.com before entering anything. | Do not use copied login forms on third-party pages. |
| Create an account | CHI Health MyChart sign up | Use the activation-code route or online self-signup on the official page. | Do not enter SSN, date of birth or address on guide pages. |
| Forgot username | Recover username | Use the official recovery page or call the Help Desk. | Do not share recovery information in comments. |
| Forgot password | Reset password | Use the official password-reset route, then call support if the portal directs you. | Do not send passwords or codes to anyone. |
| Bill payment | CHI Health Bill Pay | Select the right location/payment route and read the exclusions on the official page. | Do not pay through suspicious text links or popups. |
| Medical records | Medical records | Use MyChart for portions of records or the official release process for formal copies. | Do not post medical-record screenshots online. |
Official CHI Health Numbers, Address and Local Tips
CHI Health serves Nebraska, southwest Iowa and northern Kansas through many facilities. Use the correct number for the correct problem and always check your appointment details for the exact location.
| Need | Official public resource | When to use it |
|---|---|---|
| MyChart Patient Support Services | (844) 528-8383 | Login, password reset, expired activation code, signup problems, proxy questions and MyChart technical issues. CHI Health lists 24/7 availability. |
| Billing Customer Service Center | (855) 515-9372 | Billing questions, payment arrangements and online payment support. CHI Health lists hours as 8:00 a.m. to 5:00 p.m. |
| Hospital medical records help | (402) 717-1799 | Hospital release-of-information questions for the electronic record request tool. |
| Example Omaha hospital | CHI Health Creighton University Medical Center – Bergan Mercy, 7500 Mercy Rd, Omaha, NE 68124 / (402) 398-6060 | Use as an Omaha orientation point only. Your appointment may be at another CHI Health hospital or clinic. |
| Example Council Bluffs hospital | CHI Health Mercy Council Bluffs, 800 Mercy Dr, Council Bluffs, IA 51503 / (712) 328-5000 | Use only if your appointment, bill or records are tied to this hospital. |
| Find a CHI Health location | Official location search | Find the exact clinic, hospital, urgent care, imaging center or department tied to your visit. |
Local tip: do not use one address for all care
CHI Health has multiple hospitals and clinics. Use MyChart appointment details and the location finder for the exact facility, entrance and parking.
Billing tip: read the statement first
CHI Health says you may receive separate bills from non-CHI physicians such as emergency room physicians, radiologists, anesthesiologists, pathology or lab providers.
Portal tip: support is 24/7
If an activation code is expired, lost or not working, use the official support number instead of guessing repeatedly.
How to Sign Up for CHI Health MyChart
CHI Health supports activation-code signup and online self-signup. Complete sensitive sign-up details only on the official MyChart page.
Open the official sign-up page
Start from the CHI Health MyChart sign-up page. It explains the official steps and routes you back to support if identity verification fails.
Use your activation code if you received one
CHI Health says patients may receive a MyChart activation code on an enrollment letter, After Visit Summary, billing statement, text message or email.
Know what the code route asks
CHI Health’s enrollment instructions say the activation-code route asks for the 15-digit activation code, SSN and date of birth on the official portal, then lets you create a username and password.
Use Sign Up Online if you do not have a code
If you did not receive an activation code, CHI Health says to select Sign Up Online under “No Activation Code,” enter demographic information, submit, then use the activation code sent by email.
Call if verification fails
If the portal cannot verify your identity, says an account already exists or does not send your activation code, call 844-528-8383.
Activation-code rule: CHI Health says activation codes expire after 15 days and are no longer valid after first use. Use the official support line for a new code or access help.
CHI Health MyChart App Setup
CHI Health tells patients to download the free MyChart app from the App Store or Google Play by searching for “MyChart Powered by Epic.” Use only official app-store listings.
Download from official stores
Use Apple App Store or Google Play only. Avoid APK websites, ads and app mirrors.
Select CHI Health
After installing, search for CHI Health or use mychart.chihealth.com first. Confirm the organization before signing in.
Use quick login carefully
The MyChart FAQ explains mobile access may use Face ID or fingerprint login. Use quick login only on a personal device you control.
Apple Health note: CHI Health says patients can also use the Apple Health app on iPhones with iOS 11.3 or greater to access health records after first setting up a MyChart portal account.
CHI Health MyChart Problem Helper
This safe helper does not collect patient details. Pick the issue and device, then follow the official route.
Forgot Username, Password or Activation Details?
Use the official recovery links on mychart.chihealth.com or call CHI Health MyChart Patient Support Services. Do not keep guessing login details or share recovery information outside the official portal.
Recover username
If you do not remember your username, use the official recover-login page or call the Help Desk if you do not have a valid email address on file.
Reset password
Use the official password-reset page. CHI Health’s FAQ also directs users to the support line when help is needed because health information is sensitive.
Activation-code issue
If your code expired, was lost, did not arrive or does not work, call (844) 528-8383.
Recovery warning: never send your MyChart password, activation code, one-time code, SSN, date of birth or account screenshot to anyone in comments, email, social media or unofficial support chats.
Two-Step Verification, Secure Messaging and Auto-Logout
CHI Health’s MyChart FAQ says access is controlled by activation codes, usernames and passwords, and that messages happen while securely logged in rather than through conventional email.
Two-step verification
- MyChart can use a code sent by email or text message during login.
- Keep your phone number and email secure.
- Change your phone or email in MyChart if compromised.
- Enter codes only on the official MyChart screen.
Auto-logout
- CHI Health says MyChart logs users out after 15 minutes of keyboard inactivity.
- Save important work before stepping away.
- Log out manually on shared devices.
- Restart from the official login page if the session expires.
Personal info updates
- Log into MyChart.
- Open the left menu.
- Go to Preferences.
- Choose the correct option for address, email or password changes.
What You Can Do in CHI Health MyChart
CHI Health lists several high-intent MyChart tasks. Feature availability can still depend on your account, clinic, provider relationship and the type of care you received.
| Patient task | Where to look | Useful detail | Official route |
|---|---|---|---|
| Schedule or cancel primary care appointments | Appointments / Visits | CHI Health lists scheduling and canceling appointments with primary care physicians in Family Medicine and Internal Medicine. | Portal overview |
| Request specialty appointments | Appointments / Requests | CHI Health lists appointment requests for all specialties. | Log in |
| View records and lab results | Health Record / Test Results | CHI Health says test results generally release after physician review, usually within 5 business days. | Results FAQ |
| Access mammography results | Test Results / Mammogram Results | CHI Health lists mammography results and mammogram scheduling as portal features. | Open portal |
| Send a message | Messages | CHI Health says message replies generally arrive within 1-3 business days and MyChart is not for urgent situations. | Messaging FAQ |
| Request a refill | Medications / Refills | CHI Health lists prescription refill requests at CHI Health Pharmacy. | Log in |
| eCheck-In | Visits / Upcoming Appointment | CHI Health says patients can check in early with eCheck-In to save time at the clinic. | Portal overview |
| Submit maternity pre-registration | Maternity / Forms | CHI Health lists maternity pre-registration as a MyChart function. | Portal features |
| View CHI Health bill | Billing | CHI Health lists viewing CHI Health bills as a MyChart feature; detailed payment routes are on Bill Pay. | Bill Pay |
Appointments, eCheck-In and Preventive Reminders
CHI Health MyChart is useful before and after a visit. Use it to manage eligible primary care appointments, request specialty appointments, complete eCheck-In and receive reminders.
Primary care scheduling
CHI Health lists scheduling and canceling appointments with primary care providers in Family Medicine, Internal Medicine, Internal Medicine/Pediatrics and Pediatrics.
Specialty appointment requests
Use MyChart to make appointment requests with specialists when available. If a specialty visit is not available online, call the clinic or use CHI Health scheduling.
eCheck-In
Complete eCheck-In when shown for an upcoming visit so paperwork and arrival steps are easier at the clinic.
Test Results, Mammograms and Medical Record Accuracy
Patients often search for MyChart because a result notice appeared. Read results carefully, and ask your care team if anything is confusing or incomplete.
Lab results timing
CHI Health says test results are released to MyChart after the physician reviews them, generally within 5 business days.
Sensitive results
CHI Health says providers determine which test types can be accessed in MyChart, and tests of a very sensitive nature are not released to MyChart.
Incorrect information
CHI Health says MyChart information comes from the electronic medical record at the doctor’s office. Ask your doctor to correct inaccurate information at your next clinic visit.
Result safety: do not use a single result to self-diagnose or make medical decisions without your provider’s context, especially if the result is new, abnormal or connected to symptoms.
Messages to the Doctor’s Office and Urgent-Care Warning
CHI Health MyChart messaging is secure and convenient, but it is not an emergency channel. Use it for non-urgent questions and allow business-day response time.
When messaging fits
- Non-urgent follow-up questions.
- Clarifying instructions from a recent visit.
- Medication questions that are not urgent.
- Routine care-team communication.
- Questions linked to your own record.
When not to message
- Chest pain or trouble breathing.
- Stroke symptoms or sudden weakness.
- Severe bleeding or severe injury.
- Severe allergic reaction.
- Any situation requiring immediate attention.
Emergency rule: CHI Health says MyChart should not be used for urgent situations. Contact your physician if a situation requires immediate attention or dial 911 if it is an emergency.
Prescription Refills and CHI Health Pharmacy
CHI Health lists prescription refill requests at CHI Health Pharmacy as a MyChart feature. Not every medication can be renewed automatically, and some requests need provider or pharmacy review.
Before requesting a refill
- Open the official CHI Health MyChart portal or app.
- Go to medications or prescription refills.
- Confirm the medication is eligible for refill.
- Check pharmacy and quantity details.
- Use care-team messaging if the refill needs explanation.
When refill is not available
- The prescription may need provider review.
- You may need an appointment or updated labs.
- The medication may not be managed by CHI Health Pharmacy.
- The pharmacy may need updated information.
- Call the clinic for urgent medication problems.
CHI Health Billing, OnPlan, Separate Bills and Payment Arrangements
CHI Health billing is more detailed than one simple payment button. Read the bill carefully because some services may be paid through CHI Health systems while other provider bills may come separately.
Billing customer service
CHI Health lists the Billing Customer Service Center at (855) 515-9372, with hours from 8:00 a.m. to 5:00 p.m.
Online payment
CHI Health says patients should select the correct location link from the official bill-pay page. CHI Health Clinic and metro-area hospitals are grouped under a listed OnPlan route.
Separate bills
CHI Health says you may receive separate bills from non-CHI physicians such as emergency room physicians, radiologists, anesthesiologists, pathology and laboratory providers.
| Billing issue | Official detail | Best next step |
|---|---|---|
| Online payment exclusions | CHI Health says ED physicians, radiology consultants, New Century and The Physician Network statements cannot be paid through the listed online systems. | Follow directions on the statement you received. |
| Surgery-center payments | CHI Health says Lakeside Surgery Center, Bergan Mercy Surgery Center and Ambulatory Surgery Center at Midlands cannot be paid through that system. | Follow the bill’s instructions. |
| Accepted mailed-payment cards | CHI Health says Visa, MasterCard, Discover and American Express are accepted when using the detachable statement stub. | Make checks payable to CHI Health. |
| Bank online bill pay | CHI Health says to list CHI Health, not the hospital name, as payee at the remit address: 7753 Solution Center, Chicago, IL 60677. | Confirm the address on the current bill before sending payment. |
| Guarantor billing | CHI Health says the guarantor is legally responsible for charges. Patients over age 19 in Nebraska and 18 in Iowa are listed as their own guarantor and receive separate statements. | Check the guarantor name and account number on the statement. |
| Payment arrangements | If you cannot pay the full balance, CHI Health says to contact Customer Service to set up payment arrangements. | Call (855) 515-9372 |
Payment safety: do not pay CHI Health bills from suspicious texts, ads, popups, social media replies or unofficial websites. Start from CHI Health’s official Bill Pay page or use the instructions printed on your statement.
CHI Health Medical Records and Release Requests
MyChart can show portions of your medical information. Formal copies, clinic records, hospital records or amendments may require CHI Health’s official medical-record request process.
View portions in MyChart
CHI Health says patients can view portions of medical information through MyChart after first setting up a portal account.
Hospital record requests
CHI Health says hospital records can be requested electronically through an online tool that verifies identity by asking for a photo of a driver’s license.
Clinic record requests
CHI Health Clinic partners with Datavant and MediCopy for clinic medical-record release. Allow two business days before calling to check status after submitting authorization.
| Record task | Official detail | Best next step |
|---|---|---|
| Electronic hospital request | CHI Health says Chrome, Safari and Firefox are recommended browsers for the hospital electronic record request tool. | Open records page |
| Hospital release questions | CHI Health lists hospital release-of-information help at (402) 717-1799 for electronic hospital records questions. | Call (402) 717-1799 |
| Hospital processing time | CHI Health says record copies are available in less than a week in most cases, but some requests take longer. | Contact the facility listed for your records if you need status. |
| Clinic records | CHI Health Clinic says MediCopy will process clinic requests as quickly as possible and within 30 days as required by law. | Use the clinic online authorization or MediCopy routing on the official page. |
| Email delivery | CHI Health says emailed records may arrive as a secure password-protected link that expires, so check email and spam folders. | Watch your email after submitting a clinic request. |
Records safety: never post screenshots of lab results, visit summaries, insurance cards or record-release forms in public comments. Use CHI Health’s official records page or MyChart.
Proxy and Family Access in CHI Health MyChart
Proxy access is the safe way for a parent or guardian to connect to family-member information from their own MyChart account. It is different from password sharing.
What proxy means
CHI Health says proxy access allows a parent or guardian to log into their personal MyChart account and connect to information about a family member.
Use the consent form
CHI Health says to complete a Proxy Consent Form and return it to one of its medical facilities to request proxy access.
Do not share adult accounts
CHI Health says spouses should not share one MyChart account. Each adult must establish their own MyChart account because medical information is sensitive.
Family-message warning: CHI Health says asking questions about another person from your own MyChart account can put information into the wrong health record and could jeopardize medical care. Use proxy access instead.
Wrong Portal Warning: CHI Health, CommonSpirit and Other CHI Systems
“MyChart CHI” can point to several different healthcare systems. This article is for CHI Health, mainly Nebraska, southwest Iowa and northern Kansas, using mychart.chihealth.com.
| Portal or brand | What it usually means | Use it only if |
|---|---|---|
| CHI Health MyChart | CHI Health patient portal at mychart.chihealth.com. | Your care, bill, provider or records are from CHI Health. |
| CommonSpirit Patient Portal South | CommonSpirit regions such as AR, GA, KY, TN or TX may use a different portal address. | Your care is from a CommonSpirit South location, not CHI Health Nebraska/Iowa/Kansas. |
| CHI St. Alexius Health | A separate CHI/CommonSpirit system in North Dakota and nearby areas. | Your provider, bill or portal instructions say CHI St. Alexius. |
| CHI Memorial | A separate CommonSpirit region in Tennessee/Georgia with its own patient-portal guidance. | Your care is through CHI Memorial, not CHI Health. |
| CHI Health Center Omaha | An arena and convention center, not the CHI Health patient portal. | You are looking for event tickets or venue details, not healthcare login. |
Practical rule: if the logo, provider, bill, hospital name or URL does not match CHI Health and mychart.chihealth.com, stop before signing in or paying.
CHI Health Map and Location Finder
Use this map for broad orientation to CHI Health Creighton University Medical Center – Bergan Mercy in Omaha. For a real visit, use MyChart appointment details and CHI Health’s location finder for the exact hospital, clinic, department, parking and entrance.
CHI Health MyChart Video Guidance
CHI Health’s MyChart FAQ links to a two-step verification video resource from Epic’s patient-experience video player. Use it only as a visual explanation of two-step verification; use official CHI Health MyChart pages for current login and account actions.
CHI Health MyChart FAQ
Is this the official CHI Health MyChart website?
No. This is an independent guide. Use CHI Health’s official MyChart links in this article to sign in, sign up, recover access, pay bills or request records.
Where do I log in to CHI Health MyChart?
Use the official CHI Health MyChart login page at mychart.chihealth.com. Do not enter login details into this guide page.
What is the CHI Health MyChart support phone number?
CHI Health lists MyChart Patient Support Services at (844) 528-8383, available 24 hours a day, 7 days a week.
Is CHI Health MyChart free?
Yes. CHI Health says MyChart is a free service offered to patients.
How do I sign up for CHI Health MyChart?
Use the official sign-up page. You can use an activation code if you received one, or use the online sign-up path under “No Activation Code.”
What information is used for activation-code signup?
CHI Health’s enrollment instructions say the activation-code route asks for the 15-digit activation code, SSN and date of birth on the official portal.
How long is a CHI Health MyChart activation code valid?
CHI Health says activation codes expire after 15 days and are no longer valid after first use.
What if my activation code is lost, expired or did not arrive?
Call CHI Health MyChart Patient Support Services at (844) 528-8383.
What can I do in CHI Health MyChart?
CHI Health lists appointment scheduling and cancellation, specialty appointment requests, medical records, lab results, mammography results, messages, CHI Health Pharmacy refills, appointment reminders, preventive reminders, maternity pre-registration, eCheck-In and bill viewing.
When can I see test results in CHI Health MyChart?
CHI Health says test results are released after physician review, generally within 5 business days.
Why are some results not in MyChart?
CHI Health says providers determine which test types are accessible through MyChart, and tests of a very sensitive nature are not released to MyChart.
How fast does CHI Health answer MyChart messages?
CHI Health says patients generally receive an answer within 1-3 business days.
Can I use MyChart messages for urgent problems?
No. CHI Health says MyChart should not be used for urgent situations. Contact your physician for immediate attention or dial 911 for emergencies.
Can I view a family member’s record in CHI Health MyChart?
Yes, through proxy access. CHI Health says a parent or guardian can connect to family-member information after completing a Proxy Consent Form and returning it to a medical facility.
Can spouses share one CHI Health MyChart account?
No. CHI Health says each adult must establish their own MyChart account because medical information is sensitive.
Can I ask about a family member from my own MyChart account?
CHI Health says this can place information into the wrong health record and could jeopardize medical care. Use proxy access instead.
What is the CHI Health billing phone number?
CHI Health lists the Billing Customer Service Center at (855) 515-9372, with hours from 8:00 a.m. to 5:00 p.m.
Will I receive one bill for all CHI Health services?
CHI Health says your bill includes CHI Health facility and CHI Health physician services, but you may receive separate bills from non-CHI physicians and related providers.
How do I make payment arrangements?
CHI Health says to contact the Customer Service Center if you cannot pay the full balance and need payment arrangements.
How do I request CHI Health medical records?
Use CHI Health’s official medical records page. You can view portions through MyChart, use the electronic hospital-record request tool, or use authorization forms and clinic-release routing.
How long do CHI Health medical record requests take?
CHI Health says hospital record copies are available in less than a week in most cases, while CHI Health Clinic requests through MediCopy are processed as quickly as possible and within 30 days as required by law.
Is MyChart CHI the same as every CommonSpirit portal?
No. This article is for CHI Health at mychart.chihealth.com. Other CommonSpirit or CHI-branded systems may use different patient portals.
How do I avoid fake CHI Health MyChart pages?
Start from chihealth.com, mychart.chihealth.com or official app stores. Avoid copied login forms, suspicious ads, popup payment pages and social media support replies.
Final Safe Path for CHI Health MyChart
The safest order is simple: open the official CHI Health MyChart login, use official sign-up or recovery if needed, call (844) 528-8383 for account help, download the MyChart app only from official app stores, use the official Bill Pay page or statement instructions for payment, and use proxy access instead of password sharing.
This guide keeps the practical details inside the article so users only need to visit the official portal to complete secure actions such as signing in, viewing results, completing eCheck-In, requesting refills, sending non-urgent messages, paying bills or requesting records.