MyChart Utah: Login & Patient Portal Guide

Open the official portal

Use the official MyChart login page for health team messages, test results, prescriptions, appointments, billing, Health Plans and proxy access.

Do not use copied forms

A guide page should never ask for your username, password, activation code or security code. Complete secure actions only on the official portal.

Use support if blocked

If login, password reset, activation or verification fails, call University of Utah Health MyChart Support at 801-213-5555.

Local tip: confirm the exact campus

University of Utah Health has many clinics and specialty locations. The hospital map pin is not always your appointment entrance.

Billing tip: use the billing office before delay

Official billing guidance says accounts may go to collections after three statements if no payment or payment arrangement is made.

Virtual visit tip: test early

The virtual visit checklist is available seven days before the appointment. Complete it early so camera or microphone problems can be fixed.

Download only from official stores

Use the App Store or Google Play listing for MyChart. Avoid APK sites, “download portal” pages or unknown app mirrors.

Search for University of Utah Health

After installing MyChart, choose the University of Utah Health organization or connect through your existing account.

Use the website when needed

If a feature is difficult to find in the app, try the full MyChart website in a supported browser such as Chrome, Edge, Firefox or Safari.

Two-step code

• Start from the official login page.
• Enter your username and password only there.
• Enter the emailed or texted code only on the official MyChart screen.
• Expect two-step verification on a new or unsaved device.
• Do not share the code with anyone.

Authenticator app

• After your first MyChart login, you can set up an authenticator app.
• University of Utah Health lists Google Authenticator or native iOS authenticator examples.
• Authenticator apps can replace email or text codes.
• The code is created by the app.
• Set it up only from official MyChart account settings.

Passkey login

• Passkeys can be set up after logging in the first time.
• Use Manage passkeys inside account settings.
• A passkey can replace username-and-password entry.
• Keep your device lock secure.
• Do not set passkeys on shared devices.

Supported browser checklist

• Use Microsoft Edge.
• Use Mozilla Firefox 59.x or above.
• Use Safari 10+ on Mac.
• Use Google Chrome 65.x or above.
• Do not use Internet Explorer.
• Enable cookies and JavaScript.

When the app fails

• Check that the phone operating system meets current MyChart requirements.
• Update the MyChart app from the official app store.
• Restart the device.
• Try the full website in a supported browser.
• Call 801-213-5555 if account access still fails.
• Use a different trusted device if a virtual visit is close.

Schedule with known outpatient providers

University of Utah Health’s FAQ says outpatient providers you have seen in the last three years are available on the Schedule an Appointment page, and many allow direct scheduling.

Complete pre-visit tasks

Upcoming appointment details may include tasks such as confirming the appointment, verifying insurance and paying copay seven days before the appointment.

Use messages carefully

Provider messages are generally answered within 1–3 business days. Call your clinic if the situation needs immediate attention, or call 911 for an emergency.

Hospital stay summary

After discharge, you can see a summary of your hospitalization, including discharge instructions from your provider when available.

Clinical notes

To review clinical notes, click Visits and navigate to Appointments / Admissions to see information from past appointments.

Fix incorrect information

If medication, allergy or health issue information is not correct, request changes in MyChart when available or contact your provider/care team for correction.

When MyChart refills work

• Use MyChart if you fill prescriptions at a University of Utah pharmacy.
• Use MyChart if you use University of Utah Health mail-order service.
• Review the After Visit Summary for medication instructions.
• Send a message to the prescribing provider if the summary does not answer the question.
• Schedule an appointment if you want to start a new medication.

When to contact the pharmacy

• Contact outside retail pharmacies such as Walgreens, CVS, Smith’s or Target directly.
• If you have no refills left, contact your pharmacy first.
• The pharmacy can contact your provider to request more refills.
• Past medications more than one month past their end date may not show in MyChart.
• Medication add/remove requests need provider or care-team reconciliation before they become part of the record.

Pay through MyChart

If you have a MyChart account, you can pay by logging in. On the website, go to Menu, Billing, then View & Pay My Bill. In the mobile app, use the blue menu square and choose View & Pay My Bill.

Use Guest Pay without an account

Guest Pay is available when you do not have a MyChart account. A visit account groups charges, usually for a single visit, and multiple visit accounts may exist.

Call billing if stuck

For billing questions, payment arrangements, financial assistance or missing balances, call 801-587-6303 or 800-862-4937, or email patientbilling@hsc.utah.edu.

Payment plan steps inside MyChart

• Log in to your MyChart account.
• Go to Billing and choose View & Pay My Bill.
• Find the account with an outstanding balance.
• If the account qualifies, choose Set Up Payment Plan.
• Enter the monthly amount, payment day and payment method.
• Save payment method, continue, review confirmation and start the plan.

Statements and paperless billing

• MyChart Billing shows current open accounts, previous statements and previous payments.
• Activation automatically enrolls patients in paperless statements.
• You have secure online access to the past 18 months of statements.
• You receive email or text when a new statement is available.
• You can cancel paperless billing from the Billing Summary page.
• Mobile app statements may not allow viewing, printing or saving as a PDF.

Common proxy relationships

• Parents or legal guardians viewing minor children’s records.
• Adult children helping aging parents.
• Spouses.
• Caregivers with Durable Power of Attorney for healthcare.
• Another adult you invite from your own account.

Processing and message safety

• Completed online or clinic forms go to Health Information for review.
• If everything is correct, access can be processed in less than one business day after the form is completed.
• Adult invitation access is granted when the invited adult accepts.
• Do not ask about a family member from your own record without proxy access.
• Use the family member’s record through proxy access so messages stay in the correct chart.

Policies you can view

MyChart provides coverage details for policies owned or administered by University of Utah Health Plans.

Coverage history

MyChart displays the last two years of coverage history. For older information, log in and contact customer service.

Family plan access

Subscribers can view eligibility information for policy members and dependents under 18; spouse or dependent access over 18 may require proxy access.

How to switch language

• On the website login screen, click Ver en Español.
• After login, use the globe icon to change language.
• On the mobile app, the language changes if the phone language is set to Spanish.
• If your preferred language is Spanish, some notifications, appointment instructions and billing statements may be generated in Spanish.

Important language limits

• Some legal medical record content remains in English.
• Clinician notes may remain in English.
• Pathology and radiology reports may remain in English.
• Diagnosis and medication names may remain in English.
• Messages written in Spanish may need translation, which can delay response.

Before you sign in

• Start from mychart.med.utah.edu or healthcare.utah.edu.
• Do not use copied login forms on guide sites.
• Do not share passwords or one-time codes.
• Use two-step verification carefully.
• Avoid saving access on shared devices.
• Sign out fully after use.

Before you pay

• Use MyChart, official Guest Pay or official billing pages.
• Call 801-587-6303 or 800-862-4937 if a bill seems suspicious.
• Email billing questions only to the official billing address when needed.
• Keep confirmation numbers and statements.
• Ask for payment arrangements early if you cannot pay in full.

Before you message

• Use MyChart messages only for non-urgent questions.
• Expect 1–3 business days for a reply.
• Do not use your record to ask about another person without proxy access.
• Call the clinic if timing matters.
• Call 911 for emergencies.