MyChart Uchicago: Login & Patient Portal Guide

Open the official portal

Use the official login page for messages, results, appointments, refills, bills, imaging, provider notes and virtual urgent care.

Check browser requirements

UChicago Medicine’s FAQ says MyChart needs internet access and an up-to-date browser such as Edge, Chrome, Firefox or Safari, or the mobile app after account creation.

Use support when blocked

For login, activation, lockout, verification or account questions, UChicago Medicine lists the MyChart Patient Support Line at 1-844-442-4278.

Local tip: Hyde Park campus has multiple buildings

The main medical center address is useful for orientation, but your appointment may be at Mitchell Hospital, Comer Children’s, Center for Care and Discovery, an outpatient location or another clinic.

Local tip: use appointment details before driving

Your MyChart visit details or appointment reminder may list the exact entrance, building, clinic, floor, parking and arrival instructions. Follow those before using a general map pin.

Local tip: billing and records are separate

Use the billing team for balances and payment questions. Use Medical Records/HIM for formal medical-record copies, radiology images or authorization forms.

Forgot username

Open the official login page, choose Forgot Username, then complete the official verification flow. Do not trust random recovery links sent by unknown sources.

Forgot password

Use Forgot Password on the official login page. If you cannot change your password online, UChicago Medicine says to contact 1-844-442-4278.

Locked or deactivated account

If you are locked out or need reactivation, the official FAQ says to call the MyChart Patient Support Line at 1-844-442-4278.

Two-step verification code not received

• Check spam or junk folders if the code was sent by email.
• Click Resend Code if that option appears.
• Check other email accounts you may have on file.
• Make sure your email and mobile number are current in MyChart.
• Call 1-844-442-4278 if none of your accounts receive the code.

Security settings after login

• Open Personal Information to update address, phone, email and preferred name.
• Open Security Settings to change password.
• Keep email and phone secure because they may receive login links or verification codes.
• Use face ID or fingerprint login only on a private mobile device.

Install official MyChart only

Use Apple App Store or Google Play. Do not install patient portal APK files, mirror apps or unofficial login apps from third-party download sites.

Apple devices

The App Store listing says MyChart can help patients communicate with care teams, review results, medications, immunizations and other health information when enabled.

Use browser for full tasks

If the app does not show a record request, billing detail, proxy feature or account setting, try the official MyChart website in Edge, Chrome, Firefox or Safari.

Read results with context

You may see a lab or imaging result before your care team reviews it. Do not make major health decisions from a single result without provider guidance.

Correct wrong information

Your MyChart information comes from the electronic medical record at your provider’s office. Ask your provider to correct inaccurate information at your next clinic visit.

Know MyChart record limits

Some MyChart medical record requests have limits by date or record type. Uploaded records are viewable for 60 days, so download and save them safely when needed.

Pay through MyChart

Sign in to view statements, use saved payment methods, pay balances, set up payment plans and review payment history when available.

Pay as Guest

The guest-pay page explains that the guarantor is responsible for the bill, and the guarantor name and account number are found on the statement.

Use price estimates

The Price Estimate Tool gives the best or closest idea of what you may pay for a service. Signing in can save time by using insurance information on file.

Bill pay micro-steps

• Start from UChicago Medicine’s official billing page or official MyChart.
• Use signed-in billing if you want saved payment methods or payment history.
• Use Pay as Guest only on mychart.uchospitals.edu.
• Use the guarantor name and account number from your statement.
• Call billing support if the statement, balance or payment route looks wrong.

Billing contact separation

• Use 773-702-2466 for billing routing from the phone directory.
• Use 844-843-3594 for UChicago Medicine bill help and billing records.
• Use 708-333-1100 for Ingalls bill/financial assistance help.
• Use the mailing address printed on your billing statement for regular mail payments.
• Pay in person only at official UChicago Medicine payment locations and hours.

Manage appointments

Use MyChart to schedule, reschedule, confirm or cancel appointments when those tools are available for your provider or service.

Use eRegistration

Some UChicago Medicine location pages describe eRegistration for verifying medical and insurance information, paying visit co-pays in advance and notifying the care team when you arrive.

Message response timing

UChicago Medicine’s FAQ says you will generally receive a response within 2–3 business days. Do not use MyChart messages for urgent situations.

Virtual urgent care micro-steps

• Log in to your patient chart at mychart.uchospitals.edu.
• Click the Virtual Urgent Care button.
• Confirm insurance and medical information.
• Enter the virtual video waiting room.
• Use emergency services instead for severe symptoms.

Video visit basics

• Video visits are available for many adult and pediatric needs when appropriate.
• Your provider’s office may send a secure video session link through MyChart or email.
• Use a device with a camera, microphone and stable connection.
• Send requested photos through secure MyChart messaging when instructed.
• Do not use video visits as a substitute for emergency care.

Before requesting a refill

• Log in to the official MyChart page.
• Open Medications or refill request tools.
• Confirm the medication is refillable.
• Check pharmacy details before submitting.
• Do not wait until the last dose if provider review may be needed.

If refill is not available

• The medication may require a visit or updated labs.
• The prescription may not be managed by UChicago Medicine.
• The pharmacy may need correction.
• The refill may require care-team approval.
• For urgent medication concerns, call your provider’s office.

Child proxy access

For a child’s chart, use the Request Proxy Access to My Child’s Account form on the MyChart home page or ask at the child’s next visit.

Adult proxy access

Patients over age 17 can invite someone to proxy access directly in MyChart without a paper form.

Child age limits

Proxy access changes to limited access on the child’s 12th birthday and ends the day before the child’s 18th birthday.

Formal records micro-steps

• Download the official authorization form.
• Fill out the complete form, including record types and visit dates.
• Sign the form.
• Send it to the correct UChicago Medicine address, fax or email.
• Use MyChart only when the requested record type is eligible for MyChart release.

Cost and availability notes

• There is no cost to patients asking for their own medical records.
• There is no cost for records going directly to another healthcare provider.
• Third-party requests are charged Illinois copying fees.
• Records are not released until payment is received when charges apply.
• Some MyChart-released records are viewable for only 60 days.

What paperless means

Billing statements are delivered in MyChart rather than mailed. Watch MyChart notifications so statements are not missed.

Can paper statements continue?

Yes. UChicago Medicine says patients can switch back to paper statements by updating MyChart preferences.

Missed statement reminder

The first two billing statements may be paperless. If payment is not received, UChicago Medicine says a third statement is mailed as a reminder.

Before login

• Start from mychart.uchospitals.edu or uchicagomedicine.org.
• Check the address bar before typing.
• Do not use copied login forms.
• Do not save access on public computers.
• Sign out fully after using a shared device.

Before payment

• Use official MyChart billing or Pay as Guest.
• Confirm guarantor name and account number from your statement.
• Do not pay through random text links or ads.
• Use the billing page if you are unsure.
• Keep official payment confirmation details.

Before sharing records

• Use MyChart or official Medical Records/HIM routes.
• Use proxy access instead of password sharing.
• Do not post result screenshots publicly.
• Download MyChart-released records before the 60-day window ends.
• Use official forms for third-party releases.

Use this page for UChicago Medicine

Use this guide if your care was through University of Chicago Medicine, UChicago Medicine Medical Group, UChicago Medicine Ingalls Memorial or related UChicago Medicine services listed in the official FAQ.

AdventHealth bills may be separate

If your bill says UChicago Medicine AdventHealth, use the AdventHealth billing page and support number listed there, not the Hyde Park medical center billing route.

UI Health is different

UI Health is the University of Illinois Hospital & Clinics and uses a different MyChart system. Do not mix UI Health login or billing with UChicago Medicine.