Pay in MyChart

Premier Health says hospital, Premier Physician Network, and urgent care bills are available to pay in MyChart. MyChart also supports Pay as Guest.

Pay as Guest

The official guest pay page explains that the guarantor is responsible for paying the bill and that the guarantor name and account number are on the statement.

Payment plan

Premier Health says payment plans can be set up in MyChart or by calling Premier Health Patient Billing at (937) 208-5555.

Consolidated statement details

• Premier Health says patients receive one consolidated statement for hospital, Premier Physician Network, and urgent care balances.
• The statement can be paid with a single payment in MyChart or as a guest in MyChart.
• A single payment plan may cover balances across hospitals, PPN, and urgent care.
• Older statements may still appear for services before listed consolidated-statement dates.
• Always match the statement to the correct Premier Health payment route.

Before paying, check this

• Is the bill from Premier Health Hospitals, PPN, urgent care, Fidelity Health Care, or Samaritan Behavioral Health?
• Does the guarantor/account information match your statement?
• Are you on the official MyChart or PremierHealth.com payment page?
• Do you need a payment plan instead of one full payment?
• Do you need to call billing because insurance or balance details look wrong?

Use MyChart first for quick access

• View portions of your medical record in MyChart.
• View test results and provider comments when available.
• Use MyChart for many Premier Health hospital, practice, urgent care, and outpatient records.
• For content questions about physician-office records, contact the physician office.
• For hospital information questions, contact that hospital’s health information or medical records department.

Formal medical-record requests

• Premier Health says the best way to review records is to request a formal copy.
• Hospital medical records can also be reviewed in person by appointment with Medical Records staff.
• You must bring photo ID for in-person record review.
• You may not remove any part of the record from the folder or make changes during review.
• You can request a correction using the official amendment process.

Premier Physician Network records

Premier Physician Network records can be requested through the secure online medical-record request website, by form, by mail, in person, or by contacting the practice. PPNROI@premierhealth.com and fax (937) 641-7274 are listed for PPN record routes.

Fidelity Health Care records

Fidelity Health Care medical records are handled through the Fidelity Health Care Medical Records Department at 3170 Kettering Blvd., Dayton, OH 45439, with phone, email, fax, mail, and signed-form options.

Disclosure history requests

Premier Health says you can request a list of certain times your protected health information was shared over the past six years. The first request within a 12-month period is free; additional requests may have a fee.

Virtual Urgent Care

• Premier Health offers Virtual Urgent Care through MyChart from 9 a.m. to 9 p.m.
• No appointment is needed for Virtual Urgent Care.
• You can connect by smartphone, tablet, or computer.
• A provider asks about symptoms and recommends next steps or in-person care when needed.
• Use emergency services for serious or life-threatening symptoms.

MyChart E-Visits

• E-visits are interactive but do not happen in real time and do not include video.
• Premier Health says patients typically spend about 10 minutes answering symptom questions.
• A physician or advanced practice provider reviews the request and responds with a treatment plan or in-office visit recommendation.
• Premier Health says e-visits typically receive a response within one business day, with weekend requests usually answered the following Monday.
• The listed e-visit cost is $30, billed directly to you; insurance is not billed for e-visits.

Do not use STOP casually

Premier Health says replying STOP opts you out at the mobile carrier level. Updating MyChart preferences will not fix that carrier-level block.

Use START to restore texts

If you previously replied STOP and want Premier Health texts again, Premier Health says to text START to 47031, then manage message types in MyChart.

Check mobile phone setup

Premier Health says a text-enabled phone number labeled Mobile must be listed in MyChart contact information to receive text messages.

Activation or signup issue

• Check that you are on mychart.premierhealthpartners.org.
• Use “Request MyChart Signup” or “No Activation Code?: Sign up online” from the official portal.
• Activation codes expire after use or after 90 days.
• Call (866) 668-0592 if signup cannot verify you.
• Email mychartsupport@premierhealth.com for non-urgent help and allow up to 48 hours.

Browser or app issue

• Enable cookies and JavaScript.
• Use a modern browser such as Chrome, Edge, Safari, or Firefox.
• Clear cache if the page loops.
• Try a trusted personal device.
• Use the full website if the app feature is hard to find.

Code or notification issue

• Check that your email and mobile phone are current in MyChart.
• Make sure the phone number is text-enabled and labeled Mobile.
• If you replied STOP to 47031, text START to 47031 to opt back in at the carrier level.
• Use MyChart preferences to change categories and message types.
• Do not share one-time passcodes.

Miami Valley Hospital

• Main emergency/Level I Trauma Center address: One Wyoming St., Dayton, OH 45409.
• Emergency center phone shown by Premier Health: (937) 208-8775.
• Miami Valley Hospital also has South and North campus services.
• Use parking and visitor guides before traveling.
• For emergencies, call 911.

Emergency center locations

• Atrium Medical Center: One Medical Center Dr., Middletown, OH 45005.
• Miami Valley Hospital South: 2400 Miami Valley Dr., Centerville, OH 45459.
• Miami Valley Hospital North: 9000 N. Main St., Englewood, OH 45415.
• Upper Valley Medical Center: 3130 N. County Road 25A, Troy, OH 45373.
• Wait times are estimates and can change quickly.

Before leaving home

• Check the appointment location in MyChart.
• Confirm whether it is a hospital, practice, urgent care, or outpatient service.
• Check parking and campus instructions.
• Complete eCheck-in if available.
• Bring photo ID and insurance/payment information when required.

Before you sign in

• Start from PremierHealth.com or mychart.premierhealthpartners.org.
• Do not use copied login forms on guide websites.
• Use your own device when possible.
• Do not save passwords on shared devices.
• Never share one-time codes.

Before you pay

• Use Premier Health MyChart or official Pay as Guest.
• Match the guarantor/account details to your statement.
• Do not pay through unknown text links or popups.
• Call Premier Health Patient Billing if a balance looks wrong.
• Keep confirmation details from the official payment screen.

Before you message

• Use messages for non-urgent questions only.
• Do not send emergencies through MyChart.
• Choose the correct provider or care team.
• Do not upload public screenshots of results or bills.
• Call 911 for life-threatening emergencies.