Summa MyChart: Login & Patient Portal Guide
Summa MyChart is the secure online portal for Summa Health patients to view test results, manage appointments, request refills, communicate with the care team, review bills, link family access and use selected virtual care tools.
This guide gives you official login links, sign-up steps, app setup, billing help, proxy access rules, medical-record request details, virtual visit options, hospital locations and support contacts without asking for private patient information.
Quick answer: Summa Health patients should use the official Summa MyChart portal at mychart.summahealth.org. For forgotten username, forgotten password, failed login, lost or expired activation code, or help finding medical information after login, Summa lists the MyChart Help Desk at 234.475.6789 and summamychartsupport@summahealth.org. Summa says MyChart support is available 24/7 every day of the year.
Important privacy warning: This is an independent guide. Use only the official provider MyChart page or the official MyChart app to sign in. Do not enter passwords, activation codes, or personal medical details on third-party websites.
Official Summa MyChart Login and Safe Path
Summa Health describes MyChart as an online health management tool that gives secure access to personal health information from a computer or mobile device. It supports appointments, test results, prescription refills, secure care-team messages and 24/7 access to health records.
Open the official portal
Use the official Summa MyChart login page for account-specific tasks like results, messages, refills, appointments, bills and family access.
Use supported browser settings
If the login page shows an error, enable JavaScript and cookies for the official MyChart site before trying password reset or account recovery.
Call the MyChart Help Desk
Use 234.475.6789 for MyChart login, activation code, username, password and account navigation help. Do not post account details in comments or forms.
Wrong “Summa MyChart” Portal Warning
“Summa MyChart” should point to Summa Health in Northeast Ohio. Search results can also show SummaCare insurance, Summa Rehab Hospital, old HealthPartners-hosted documents, or unrelated pages. Confirm the domain before signing in.
| If you see this | What it likely means | Best action |
|---|---|---|
| mychart.summahealth.org | Official Summa Health MyChart portal. | Use for Summa Health patient portal login, signup, recovery and billing tools. |
| summahealth.org/mychart | Official Summa Health MyChart overview page. | Use it for feature details, app instructions, support contacts and family access guidance. |
| summacare.com | SummaCare health insurance, not the same as Summa MyChart login. | Use SummaCare only for insurance plan tasks, not patient medical records. |
| summarehabhospital.com | Summa Rehab Hospital site, a separate rehab-hospital website. | Use only if your care instructions point you there. |
| Other MyChart organizations | Different healthcare systems using Epic MyChart. | Choose Summa Health in the MyChart app or use the official Summa portal link. |
Which Official Summa MyChart Link Should You Use?
Most users need one exact action. Use the official route below so you do not waste time on copied pages, wrong portals or unsafe payment links.
| What you need | Official route | Micro-step | Do not do this |
|---|---|---|---|
| Sign in | MyChart login | Open the official Summa portal and sign in only there. | Do not type credentials into guide pages. |
| Create account | Sign up online | Use activation code signup or online identity verification inside MyChart. | Do not share activation codes publicly. |
| Recover username | Recover username | Use the official Forgot Username route from the login page. | Do not ask strangers to recover your account. |
| Reset password | Reset password | Use the official password reset link, then contact the Help Desk if blocked. | Do not reuse weak or shared passwords. |
| Pay bill | Online Bill Pay | Use MyChart to review and pay statements, set payment plans or apply for financial assistance. | Do not pay through random text links or ads. |
| Family access | Proxy access | Use MyChart proxy invite, front desk help or the official proxy form route. | Do not share passwords between family members. |
| Medical records | Request records | Use MyChart first, then authorization forms for formal record release. | Do not upload IDs or records to unofficial websites. |
Official Numbers, Address and Akron-Area Tips
Summa Health has hospitals, emergency departments, medical offices, pharmacies, urgent care and virtual care. Use the correct number because MyChart support, appointment scheduling, billing and records requests are separate tasks.
| Need | Official public detail | Best use |
|---|---|---|
| MyChart Help Desk | 234.475.6789; summamychartsupport@summahealth.org | Use for username, password, activation code, failed login and MyChart navigation help. |
| General inquiries | 330.375.3000 | Use for general Summa Health routing and hospital questions. |
| Appointments | 234.867.7965 | Use when you need appointment help outside the portal. |
| Virtual video-visit availability | Call the practice directly or call 1.888.448.5749 | Use to ask whether your provider offers MyChart video visits. |
| MyChart billing / paperless billing help | 330.278.0160 | Use for MyChart bill-pay and paperless billing assistance. |
| Medical-record release status | Sharecare: 888.622.4989 | Use after submitting an official records authorization form. |
| Proxy access follow-up | Health Information Management: 330.375.4941, Monday-Friday, 8AM-5PM | Use if proxy access completion email does not arrive within 7 business days. |
| Summa Health Akron Campus | 141 N. Forge St., Akron, OH 44304 | Main campus map reference and hospital location. |
| Summa Health Barberton Campus | 155 5th St NE, Barberton, OH 44203 | Barberton hospital location and local care reference. |
Local tip: Akron Campus has a specific main entrance
For Summa Health System — Akron Campus, the official location page lists the main entrance at 141 N. Forge St., Akron, OH 44304. Use appointment details for department-specific instructions.
Local tip: billing and records use different numbers
Use 330.278.0160 for MyChart bill-pay help, but use the medical-record page and Sharecare status number for formal record-release requests.
Local tip: virtual visit type matters
Summa offers on-demand virtual visits through an online questionnaire and scheduled MyChart video visits for existing Summa Health Medical Group patients.
How to Sign Up for Summa MyChart
Summa says you need to be a Summa Health patient and have an email address to use MyChart. You can sign up with an activation code or use online self-signup without a code.
Open the official sign-up page
Use the official Summa MyChart sign-up page. It may ask for identity and contact information inside the secure MyChart environment.
Use an activation code if you have one
Summa says activation codes may appear on the bottom of an After Visit Summary, a billing statement, an email generated by Summa staff, or an email address on file with Summa Health.
Use online sign-up without a code
If you do not have an activation code, the official sign-up page can use personal information and identity verification to request a MyChart account.
Watch for activation instructions
The official sign-up page says processing and verification may take up to a week. Approved users receive an activation code and instructions by email or letter.
Call if signup fails
If verification fails, an existing account is found, or no activation code arrives, call customer service at 234.475.6789.
Sign-up privacy note: the official sign-up form may request sensitive identity details, including date of birth, legal sex, last four digits of SSN, email and mobile phone. Enter those only on the official MyChart page, never on this guide.
Summa MyChart App Setup
Summa says MyChart Mobile is available on Apple iPhone, iPad and Android devices. It does not replace the web-based MyChart application and may not include every web feature. You must create a MyChart account before using MyChart Mobile.
Download from official stores
Use the official Epic MyChart app from Apple App Store or Google Play. Avoid unofficial APKs and copied medical apps.
Select Summa Health
After launching the app, choose Summa Health from the healthcare provider list, then enter your MyChart username and password.
Use the website for full access
Because Summa says the mobile app may not include all web features, use the web portal when a task is missing in the app.
Summa MyChart Problem Helper
Open the issue that matches your problem. This section does not collect usernames, passwords, activation codes, SSN, account numbers or medical details.
I cannot log in
Use the official login page first. If the page does not load, enable JavaScript and cookies. If your credentials fail, use official recovery or call 234.475.6789.
I forgot my username or password
Use the official Forgot Username or Forgot Password links. Do not ask a third-party site to recover your account.
My activation code is lost or expired
Summa says the Help Desk can provide a new activation code if the original is lost or expired. Call 234.475.6789.
I need billing or paperless billing help
Use official Online Bill Pay or MyChart. For MyChart bill-pay and paperless billing assistance, Summa lists 330.278.0160.
I need family or proxy access
Use Summa’s official proxy instructions. Do not share passwords. Child, teen and adult proxy rules are different.
I need a virtual visit
Use the official virtual visit page for on-demand visits or log into MyChart for scheduled video visits. Emergency symptoms need 911.
I need formal medical records
Use MyChart first for many records. For formal copies, submit the official authorization form for the correct Summa location or service.
What You Can Do in Summa MyChart
Summa MyChart is more than a login screen. It is a practical portal for health records, appointments, test results, medication refills, messages, reminders, billing, family access and record-sharing connections.
| Portal area | What it helps with | Practical tip | Official help |
|---|---|---|---|
| Appointments | Schedule or request appointments and receive appointment reminders. | If the appointment is not available online, call 234.867.7965 or your practice. | Login |
| Test results | View lab and test results as soon as they are available. | You may see results before your provider has reviewed them. | Results FAQ |
| Health summary | Review information from your MyChart electronic health record. | Ask your provider to correct inaccurate clinical information at your next visit. | MyChart FAQ |
| Prescription refills | Request refills when appropriate and available. | Not every prescription can be renewed through MyChart. | Refill request |
| Secure messages | Communicate electronically and securely with the care team. | Use messages for non-urgent needs only. | Send message |
| Billing | Review bills, estimates, payment plans and financial assistance options. | Summa automatically enrolls Summa Health and Summa Health Medical Group patients in paperless billing. | Bill pay |
| Family access | Manage approved family-member records and bills through proxy access. | Use proxy access instead of sharing passwords. | Proxy access |
| Linked accounts | Link Summa MyChart with other organizations under Sharing, then Link My Accounts. | Review linked organizations carefully before sharing access. | Link account FAQ |
Test Results, Health Information and Corrections
Summa says lab and test results can appear in MyChart as soon as they are available, and the provider receives them at the same time. For common labs, MyChart may add information to help compare results with normal ranges.
Results may appear before review
It is possible to see results before your provider has reviewed them. Summa says providers will reach out directly if there are concerns.
Correcting information
Ask your provider to correct inaccurate information at your next clinic visit. You can also update personal demographic information within MyChart.
Amendment requests
Hospital chart documentation changes can be requested by completing and returning Summa’s Amendment Record form.
Result-reading tip: do not make major care decisions from a single lab value or screenshot. Use provider comments, follow-up instructions, your care team, or your doctor’s office for context.
Appointments, Prescription Refills and Scheduling
Summa MyChart can help you schedule or request appointments, receive reminders and request prescription refills. If a task is not available online, use the appointment phone number or contact the practice directly.
Schedule or request an appointment
Log in to MyChart and use appointment tools if the service or provider supports online scheduling.
Call for appointment help
Summa lists appointments at 234.867.7965. Use this when online scheduling does not fit your situation.
Request prescription refills
Use MyChart for refill requests when the medication is eligible. For urgent medication problems, contact your doctor’s office or pharmacy directly.
Messages, Notification Preferences and Text Alerts
Summa MyChart supports secure electronic communication with your care team. Summa also lets MyChart users control notification preferences by text, email, phone call or mail, and says notifications do not contain personal health information.
Good uses for MyChart messages
- Ask a non-urgent question about recent care.
- Clarify routine follow-up instructions.
- Ask about refillable medication requests.
- Ask about a normal appointment or portal question.
- Follow provider instructions after results are reviewed.
Do not use messages for
- Chest pain or trouble breathing.
- Stroke symptoms or sudden weakness.
- Severe bleeding or serious injury.
- Severe allergic reaction.
- Any situation requiring urgent attention.
Text alert tip: Summa says you can text START to 39213 to begin or continue receiving text messages. You can also control opt-in status and communication preferences from your MyChart account.
Summa MyChart Billing, Payment Plans and Paperless Billing
Summa says patients of Summa Health and Summa Health Medical Group are automatically enrolled in paperless billing. Statements are sent through MyChart instead of paper mail, and you receive an email notification when a paperless bill is ready.
Pay through MyChart
MyChart lets you review and pay bills online 24 hours a day, 7 days a week, every day of the year.
Review estimate or payment plan
Summa says MyChart can help you view one easy bill, review an estimate, implement a payment plan and apply for financial assistance.
Call billing support
For bill payment help, Summa lists 330.278.0160. Hours are Monday-Thursday 8AM-8PM, Friday 8AM-5PM, and Saturday 9AM-1PM.
| Billing task | Official detail | Practical advice |
|---|---|---|
| Opt out of paperless billing | Menu → Account Summary → Cancel Paperless Billing → confirm cancellation. | Use this only inside the official MyChart app or website. |
| Missed due date | Summa says a paper copy is mailed if payment is 60 days past due. | Contact billing before balances become overdue. |
| Mail payment | Summa Health, P.O. Box 772992, Detroit, MI 48277. | Include your invoice with guarantor account number. |
| Hospital billing records | Medical-record page lists hospital billing office at 234.312.5700 for hospital billing copies. | Use this for hospital billing statements in the records context. |
| Financial assistance | Summa links financial assistance from the online bill pay page. | Ask before ignoring a bill you cannot pay. |
Payment safety: do not pay from unknown text links, social comments, search ads, popups or copied payment pages. Start from Summa’s official Online Bill Pay page or official MyChart portal.
Family and Proxy Access in Summa MyChart
Summa proxy access lets a representative view and manage a family member’s medical records in MyChart, depending on the access level granted. Proxy access can include upcoming appointments, messages, test results and bills.
Child ages 0-11
Parents are granted full access to the child patient’s MyChart record for ages 0-11.
Age 12 privacy change
Once a child turns 12, parental access is automatically reduced to limited access due to state privacy laws. The child can edit the parent’s access level in MyChart.
Age 18 access ends
When the patient reaches 18, all parental representative access terminates. Adult patients can grant access by proxy request through MyChart or through provider/front desk help.
| Proxy situation | Official guidance | Practical note |
|---|---|---|
| Both patient and representative have accounts | Patient sends the representative a proxy invite through MyChart. | Use official MyChart invite instead of password sharing. |
| Representative has received Summa care | Representative can sign up online or get an activation link at a visit. | Use the official sign-up page. |
| Representative has never received Summa care | Representative can use MyChart self-sign-up and third-party identity verification to create a patient record. | Enter verification details only on official MyChart. |
| Patient cannot submit request | Representative can obtain proxy access from the provider or front desk staff. | Legal documentation may be required. |
| No completion email | Contact HIM at 330.375.4941 Monday-Friday 8AM-5PM if no email within 7 business days. | Do not submit duplicate requests without checking status. |
Proxy safety: Summa says spouses cannot share one MyChart account. Proxy access does not make the representative responsible for the bill, but it can allow bill viewing and online payment.
Summa Virtual Visits and MyChart Video Visits
Summa’s virtual visit page separates on-demand virtual visits from scheduled MyChart video visits. On-demand visits use an online questionnaire. Scheduled MyChart video visits are for existing Summa Health Medical Group patients whose provider offers video appointments.
On-demand primary care visit
Summa lists primary care virtual visits at $29 for common non-emergency concerns. The questionnaire takes about 5-10 minutes.
On-demand dermatology visit
Summa lists dermatology virtual visits at $59 for selected skin concerns. Dermatology responses may take up to 72 hours.
Scheduled MyChart video visit
Log in to MyChart, click Schedule an Appointment under Appointments, and choose a time if your provider has MyChart appointment availability.
| Virtual care detail | Official information | Practical note |
|---|---|---|
| On-demand availability | Questionnaire can be completed anytime, 24/7/365. | Provider responses happen during listed response windows. |
| General visit response | Between 7AM and 8PM, 7 days per week, general medical responses arrive within 60 minutes. | After-hours general visits receive a response the next business day. |
| Dermatology response | Dermatology responses may take up to 72 hours. | Use urgent care or emergency care when symptoms require faster help. |
| Prescriptions | When medically appropriate, short-term medication can be prescribed; controlled substances are not prescribed. | The provider decides what is appropriate. |
| Video visit provider check | Call your practice or 1.888.448.5749 to see if your provider offers video visits. | Not every provider has MyChart video visit availability. |
Emergency warning: Summa says MyChart should not be used for urgent medical matters. For medical emergencies, call 911. For urgent medical matters, call your doctor’s office.
Medical Records, Release Forms and Imaging Records
Summa says typical processing time for medical-record requests is 7-10 business days. An authorization must be used for requests for personal health information, and patients may also access records through MyChart.
Use MyChart first
For many records and test results, start with MyChart. If you need help accessing records in MyChart, use the MyChart Help Desk at 234.475.6789.
Use authorization forms for formal copies
For formal release of health information, choose the correct location or service on Summa’s official medical records page and submit the correct form.
Check request status
Summa lists Sharecare at 888.622.4989 to check the status of certain records requests after forms are submitted.
| Record request type | Official submission detail | Status / note |
|---|---|---|
| Akron Campus or other Summa Health Medical Centers | Fax 866.593.0573; mail to Summa Health System-Akron Campus Medical Records/ROI, 141 North Forge Street, Akron, OH 44304. | Status: Sharecare 888.622.4989. |
| Summa Health Medical Group | Fax 866.593.0571; mail to 141 North Forge Street, Akron, Ohio 44304. | Use SHMG route for medical group records. |
| Barberton Campus or Wadsworth-Rittman Medical Center | Fax 866.593.0564; mail to 141 North Forge Street, Akron, Ohio 44304. | Use this route for those hospital/service records. |
| Imaging records for patient/continuity/disability | RadFilmRoom@summahealth.org; fax 330.375.7083; Imaging Records Release – Summa Health File Room, 141 North Forge Street, ground floor, Akron, Ohio 44304. | Phone 330.375.4885. |
| Urgent imaging records | Call 330.375.4885. | Summa says urgent imaging requests may be completed within 24-48 hours. |
| Any other imaging request | Fax 866.593.0570; mail to Summa Health Medical Records, 141 North Forge Street, Akron, Ohio 44304. | Use the official records page for current instructions. |
Record-request safety: this article does not accept record requests, authorization forms, ID copies, Social Security details or protected health information. Submit forms only through Summa Health’s official process.
Summa Health Hospitals, Emergency Care and Local Location Tips
Summa Health lists Akron Campus, Barberton Campus and Summa Rehab Hospital under hospitals and affiliates. For appointment arrival, use your MyChart appointment details because hospital campuses, medical offices, labs and pharmacies can have different entrances.
| Location | Official address / phone | Best use |
|---|---|---|
| Summa Health System — Akron Campus | 141 N. Forge St., Akron, OH 44304; general inquiries 330.375.3000. | Main Akron hospital, Williams Tower entrance and broad map reference. |
| Summa Health System — Barberton Campus | 155 5th St NE, Barberton, OH 44203. | Barberton hospital and local care reference. |
| Summa Health Green Emergency Department | 1825 Franks Parkway, Uniontown, OH 44685. | Emergency-department location reference outside the main Akron campus. |
| Summa Health Corporate Office | 1077 Gorge Blvd., Akron, OH 44310. | Administrative offices and classes, not a patient portal login location. |
| Appointments | 234.867.7965. | Use when MyChart scheduling is not enough or your service needs phone scheduling. |
Arrival tip: MyChart appointment details are more specific than a map pin. Before leaving, check department, arrival time, forms, prep instructions, entrance and parking details.
Privacy, Scam and Portal Safety Checklist
A useful MyChart article should answer questions and link to official actions, but it should never become a fake login, fake activation or fake payment page.
Before login
- Use mychart.summahealth.org.
- Confirm the page says Summa Health.
- Use the official MyChart app and select Summa Health.
- Do not save passwords on public devices.
- Sign out when finished.
Before payment
- Start from Summa Online Bill Pay or MyChart.
- Use 330.278.0160 for MyChart bill-pay help.
- Include the guarantor account number when mailing payment.
- Do not pay from unknown text links.
- Keep official payment confirmation.
Before sharing records
- Use proxy access instead of password sharing.
- Use official records authorization forms.
- Use Sharecare status number only after official submission.
- Do not post lab results or screenshots publicly.
- Use emergency care for urgent symptoms.
Summa Health Akron Campus Map and Directions
Use this map for broad orientation to Summa Health System — Akron Campus. For appointments, follow the location and arrival details shown in MyChart or provided by your practice.
Summa MyChart Video Note
No Summa-owned MyChart overview video with stable, complete, verifiable metadata was confirmed during this audit. To avoid fake VideoObject schema, this article uses Summa’s official written MyChart and virtual-visit instructions instead of embedding an unverified video.
Summa MyChart FAQ
Is this the official Summa MyChart website?
No. This is an independent guide. Use the official Summa MyChart links in this article to sign in, sign up, recover access, pay a bill or request records.
Where do I log in to Summa MyChart?
Use the official Summa MyChart login page at mychart.summahealth.org. Do not enter login details into third-party forms or copied login boxes.
What is the Summa MyChart Help Desk number?
Summa lists the MyChart Help Desk at 234.475.6789 for username, password, failed login, activation code and portal help.
What is the Summa MyChart support email?
Summa lists summamychartsupport@summahealth.org for MyChart support. Do not email passwords, activation codes or protected health information.
Is Summa MyChart free?
Yes. Summa says MyChart is a free service offered to Summa Health patients.
How do I sign up for Summa MyChart?
Use the official sign-up page. You can sign up with an activation code or use online self-signup without a code.
Where can I find a Summa MyChart activation code?
Summa says activation codes may be found on the After Visit Summary, a billing statement, an email generated by Summa staff, or an email address on file with Summa Health.
How long can Summa MyChart sign-up take?
The official sign-up page says processing and verification may take up to a week. Approved users receive activation instructions by email or letter.
What should I do if my activation code is lost or expired?
Call the Summa MyChart Help Desk at 234.475.6789. Summa says the Help Desk can provide a new activation code if the original is lost or expired.
How do I recover my Summa MyChart username?
Use the official Forgot Username page from the Summa MyChart login screen.
How do I reset my Summa MyChart password?
Use the official Forgot Password page from the Summa MyChart login screen. If you cannot recover access, call 234.475.6789.
Can I use the MyChart app for Summa Health?
Yes. Download the official Epic MyChart app from Apple App Store or Google Play, select Summa Health, then log in with your MyChart username and password.
Does the MyChart app replace the website?
No. Summa says MyChart Mobile does not replace the web-based MyChart application and may not include all the same features.
When can I see test results in Summa MyChart?
Summa says lab and test results can be viewed as soon as they are available, and your provider receives the information at the same time.
Could I see results before my provider reviews them?
Yes. Summa says it is possible you may see results before your provider has reviewed them.
How do I correct wrong information in MyChart?
Ask your provider to correct inaccurate information at your next clinic visit. You can update personal demographic information in MyChart, and hospital chart documentation changes can use Summa’s Amendment Record form.
Does Summa use paperless billing?
Yes. Summa says patients of Summa Health and Summa Health Medical Group are automatically enrolled in paperless billing through MyChart.
How do I opt out of paperless billing?
Inside MyChart, go to Menu, choose Account Summary, select Cancel Paperless Billing at the bottom of the Billing Summary page, then confirm cancellation.
What is the Summa billing phone number?
For MyChart bill-pay and paperless billing help, Summa lists 330.278.0160 with hours Monday-Thursday 8AM-8PM, Friday 8AM-5PM and Saturday 9AM-1PM.
Where do I mail a Summa Health payment?
Summa lists Summa Health, P.O. Box 772992, Detroit, MI 48277. Include your invoice with guarantor account number.
How does Summa proxy access work?
Proxy access lets an approved representative view and manage a family member’s MyChart information, depending on access level. Use proxy access instead of password sharing.
What happens to child proxy access at age 12?
Summa says parental access is automatically reduced to limited access once a child turns 12 due to state privacy laws.
What happens to child proxy access at age 18?
Summa says parental representative access terminates when the child patient reaches age 18. The adult patient may grant access through MyChart or provider/front desk help.
Can I use Summa MyChart messages for emergencies?
No. Summa says MyChart should not be used for urgent medical matters. For medical emergencies, call 911. For urgent medical matters, call your doctor’s office.
How much are Summa on-demand virtual visits?
Summa lists general primary care virtual visits at $29 and dermatology virtual visits at $59.
How fast are Summa virtual visit responses?
Summa says general medical virtual visits submitted between 7AM and 8PM receive responses within 60 minutes, and dermatology visits receive responses within 72 hours.
How do I schedule a Summa MyChart video visit?
Log in to MyChart and click Schedule an Appointment under Appointments. If your provider has MyChart appointment availability, you can select a time. You can also call the practice or 1.888.448.5749.
How do I request medical records from Summa Health?
Use MyChart first when possible. For formal records, use Summa’s official Request Medical Records page and submit the correct authorization form for the location or service.
How long do Summa medical-record requests take?
Summa says typical processing time for medical-record requests is 7-10 business days.
What is Summa Health Akron Campus address?
Summa Health System — Akron Campus main entrance is listed at 141 N. Forge St., Akron, OH 44304.
Final Safe Path for Summa MyChart
The safe path is simple: use the official Summa MyChart portal, create or recover your account only on mychart.summahealth.org, download the Epic MyChart app only from official stores, select Summa Health, use official Online Bill Pay for payments, and use Summa’s official proxy, records and virtual-care pages for sensitive tasks.
This guide includes the practical details inside the article so users only need to visit official Summa pages when they are ready to perform secure actions.