Rwj MyChart: Login & Patient Portal Guide

Open official login

Use RWJBH MyChart to access portions of your medical record, appointments, medication refills, messages, bills, test results, imaging reports and eCheck-In.

Fix browser basics first

The official login page requires JavaScript and cookies. If the page will not load, fix browser settings before assuming your account is locked.

Need technical support?

RWJBarnabas Health lists a dedicated 24/7 MyChart Help Desk for technical support and account access problems.

Local tip 1: “RWJ” may mean several facilities

RWJ could mean RWJ University Hospital New Brunswick, RWJ Hamilton, RWJ Rahway, RWJ Somerset or another RWJBarnabas Health location. Check the appointment address before driving.

Local tip 2: New Brunswick has multiple entrances

RWJUH New Brunswick has several hospital, emergency, children’s, cancer and ambulatory entrances. Your appointment details matter more than a simple map pin.

Local tip 3: not every provider is live in MyChart

RWJBarnabas Health notes that some providers and facilities are not yet live on MyChart. If you cannot locate a provider, contact that provider directly.

Download official MyChart

Install MyChart from Apple’s App Store or Google Play. Avoid APK websites, file-sharing pages and lookalike apps.

Select RWJBarnabas Health

After installing, choose RWJBarnabas Health as your organization. This helps avoid signing into a different hospital system’s MyChart.

Use the website when needed

The app is convenient, but billing preferences, paperless opt-out, proxy forms, record requests and printing may be easier from a trusted web browser.

Forgot username or password

Click the Forgot Username or Forgot Password link below the login fields on the official MyChart screen and follow the two-step verification flow.

Code did not arrive

Check spam or junk folders, use Resend Code, and check other email accounts that may be on file. If no code arrives, call MyChart support.

Locked account

RWJBarnabas Health says locked accounts can be reactivated by calling the MyChart Patient Support Line.

What to check first

• Confirm you selected RWJBarnabas Health in the MyChart app.
• Confirm the visit was with a provider or facility that is live on RWJBH MyChart.
• Check whether the visit happened under a different hospital, medical group or connected organization.
• Use the official provider finder or contact the provider office directly.

When to call instead

• You cannot find the provider in MyChart.
• The appointment is not appearing.
• A result is missing and the ordering office has not released it.
• Your bill does not appear in the expected billing area.
• You need an urgent appointment or medical advice.

Good uses for MyChart messages

• Non-urgent follow-up questions.
• Questions after reading test-result comments.
• Prescription refill questions.
• Clarifying routine visit instructions.
• Billing customer service messages when available through the billing area.

Do not use messages for

• Chest pain, trouble breathing or stroke symptoms.
• Severe pain, severe dizziness or serious injury.
• Medication reactions that feel urgent.
• New symptoms that need same-day care.
• Another person’s problem from the wrong patient account.

Test results

Use MyChart to view results and doctor comments within days, plus graph progress against earlier tests when the feature is available.

New imaging reports

RWJBH MyChart highlights new patient-friendly imaging reports with easier-to-understand explanations when available.

Formal copies

For records not available in the portal, use RWJBarnabas Health’s official online request app or paper medical-record release form.

Book primary care online

Use RWJBarnabas Health appointment pages or provider finder for online booking when a provider has the feature enabled.

Use MyChart scheduling

Use MyChart to schedule your next appointment or view details of past and upcoming visits when supported by the provider or service.

Complete eCheck-In

Use eCheck-In to update information, sign consents and provide copays before your visit when the option appears.

Existing patients

Existing patients can call their provider’s office or use MyChart to schedule an online appointment when that provider supports MyChart scheduling.

New patients

RWJBarnabas Health Medical Group lists 1-888-724-7123 for new patients seeking telemedicine appointment help.

After-hours messages

RWJBarnabas Health’s telemedicine page notes that messages left after hours or on weekends will be returned the next business day.

Pay through MyChart

RWJBarnabas Health says MyChart users can access billing information through MyChart, review statements and manage billing preferences online.

Use Guest Pay

Use Guest Pay only on the official mychart.rwjbh.org domain if you need to pay without logging in.

Call billing support

If you have questions about your bill, RWJBarnabas Health lists customer service at 877-221-7809.

Before you pay

• Start from RWJBarnabas Health’s official billing page or logged-in MyChart.
• Confirm the bill is connected to your visit or account.
• Use a private device and secure connection.
• Save the confirmation number or receipt.
• Call billing customer service if the balance or insurance adjustment looks wrong.

Billing resources to know

• Accepted insurance information.
• Hospital standard charges.
• Financial resources and financial assistance policy information.
• Pricing estimate resources.
• No Surprises medical billing protections.
• Understanding insurance benefits and estimates.

What paperless billing means

• MyChart users with a valid email address on file are automatically enrolled.
• New bills are available in the Billing section of MyChart.
• Patients may receive text and/or email notifications.
• Statements can be viewed, downloaded or printed from MyChart.
• Billing information is protected through Epic-powered MyChart security and HIPAA rules.

How to keep paper statements

• Log in to MyChart.
• Open Menu.
• Scroll to Billing.
• Choose Billing Summary.
• Find the paperless billing message.
• Open Paperless Preferences and choose paper bills if you prefer them.

1. Use MyChart first

Use the patient portal to access standard information such as last visit notes, medical history, medication, radiology and lab results.

2. Submit online request

For standard records and records not available in the portal, RWJBarnabas Health uses a secure online Patient Request app hosted by Datavant.

3. Use paper forms

RWJBarnabas Health provides English and Spanish authorization forms for paper medical-record release requests.

Records timing

• Online requests receive an email acknowledgement immediately.
• Most requests are processed within 3 to 5 business days.
• Records in storage or off-site locations may take up to 30 days.
• Allow about 3 additional days for mail delivery.
• Continuing-care records sent directly to another healthcare provider are free of charge.

When formal records are better than MyChart

• School, legal, insurance or employer requests.
• Records for another adult family member.
• Records not available in the portal.
• Older records in storage.
• Records that must be mailed or sent to another office.

Children under 13

Parents or guardians of children under age 13 may act as proxy for the child’s MyChart account and can set up an account in the child’s name.

Teen privacy at 13

When a minor turns 13, parent or guardian access automatically transitions to limited access unless the patient grants continued proxy access.

Spouses and adults

RWJBarnabas Health says spouses cannot share one MyChart account. Each person needs their own account due to the sensitive nature of medical information.

Teen proxy path

• Parent or guardian access becomes limited when the patient turns 13.
• The minor patient needs their own email address or mobile phone number on file to create their own MyChart account.
• The minor patient can invite a parent or guardian to access medical information.
• The minor or provider may revoke access when appropriate.
• Incapacity-related access may require the official proxy form and provider signature.

Proxy safety

• Do not share usernames or passwords.
• Use your own account for proxy access.
• Choose the correct patient before sending messages.
• Respect teen privacy rules.
• Use official proxy forms when the portal route does not cover your situation.

Pricing estimates

Use RWJBarnabas Health’s pricing estimate page to learn how to request estimates for healthcare services and potential out-of-pocket costs.

Insurance benefits

Use the insurance benefits and estimates page to understand deductibles, copays, coinsurance, out-of-pocket maximums and provider-network questions.

Financial resources

Use RWJBarnabas Health’s financial resources page for financial assistance and other resources available to eligible patients.

Valet entrance reminders

• Main lobby valet is at One Robert Wood Johnson Way.
• Emergency Department valet is at One Robert Wood Johnson Way and Little Albany.
• Bristol Myers-Squibb Children’s Hospital lobby entrance is at 200 Somerset Street.
• Ambulatory Medical Pavilion is at 210 Somerset Street.
• Jack & Sheryl Morris Cancer Center has an entrance at 15 Division Street.

Self-pay parking decks

• Main Hospital Parking Deck adjacent to the hospital.
• Plum Street Parking Deck.
• Paterson Street Parking Deck across from the Clinical Academic Building.
• Hardenberg Street Garage for Jack & Sheryl Morris Cancer Center, GPS address 15 Division Street.
• Use appointment instructions for exact entrance and garage choice.

Before you sign in

• Start from the official mychart.rwjbh.org login page.
• Confirm cookies and JavaScript are enabled.
• Use your own device whenever possible.
• Do not save passwords on public computers.
• Do not share activation, recovery or two-step verification details.

Before you pay

• Use RWJBarnabas Health’s official billing page or RWJBH MyChart billing.
• Ignore urgent discount links from unknown texts or popups.
• Call 877-221-7809 if a bill looks wrong.
• Keep payment confirmation records.
• Do not enter payment information on guide pages.

Before you message

• Use MyChart messages for non-urgent questions only.
• Call the office if you need a response sooner than 2 business days.
• Choose the correct patient account before proxy-related messages.
• Do not upload public screenshots of medical results.
• Use emergency care for dangerous symptoms.