Texas Health MyChart is the patient portal for Texas Health Resources and participating Texas Health Physicians Group care. In 2026, the sign-in experience is tied to a broader Texas Health Account, so returning MyChart users may see a different login screen even though their health information remains in MyChart.
This guide explains the current account transition, six-digit verification codes, the 45-day activation-code rule, result-release timing, family proxy access, formal medical-record requests, billing, estimates, financial assistance and Texas-only Quick Care Video Visits.
Quick answer: use mychart.texashealth.org to reach Texas Health MyChart. Texas Health now uses a Texas Health Account sign-in across multiple digital services. Existing MyChart users generally keep their existing credentials, while the newer sign-in flow adds multifactor verification with a six-digit code. Current MyChart/account support is 682-236-6700, Monday-Friday, 8:00 a.m.-5:30 p.m..
Privacy first: MyChart-Health.org is an independent informational website. It is not Texas Health Resources, Texas Health Physicians Group or Epic. Never type a password, activation code, one-time security code, Social Security number, medical-record information, insurance number or payment card details into this page.
Texas Health MyChart Now Uses a Texas Health Account
Texas Health has been consolidating sign-in across its digital applications under a Texas Health Account. The practical effect is that a returning MyChart user may be sent to the Texas Health Account login rather than seeing the old MyChart username/password boxes directly on the MyChart homepage.
If you already had Texas Health MyChart
Texas Health says existing MyChart credentials transition into the Texas Health Account. You should not create a second set of credentials simply because the login screen changed.
- Start from the current Texas Health MyChart page.
- Use the Texas Health Account sign-in it presents.
- Use your established account credentials.
- Complete multifactor verification when prompted.
What multifactor verification looks like
After username/password verification, Texas Health can send a six-digit security code by email or text message.
The current account screen says the code must be entered within 10 minutes. On a private personal device, the sign-in flow may offer “Don’t ask again on this device for 90 days.”
Shared-device rule: do not use the 90-day trusted-device option on a public computer, shared family device, workplace kiosk or any device other people can unlock.
After the first Texas Health Account transition login, supported phones and devices may continue to offer convenient security methods such as Face ID, fingerprint or PIN where configured.
Use the Right Official Route for the Task
| Task | Official route | Have ready | What happens next |
|---|---|---|---|
| Sign in | Texas Health MyChart login | Your Texas Health/MyChart credentials and access to your account email or phone. | Complete six-digit verification when requested. |
| Create account | Texas Health Account signup | Identifying information that matches your Texas Health record, plus an email and mobile phone. | Use an activation code if you have one or continue through identity verification. |
| Recover username | Recover username | Account identity/contact information. | If the recovery email does not arrive within about 10 minutes, use Texas Health support. |
| Reset password | Texas Health Account password reset | Access to the email or mobile number used for identity verification. | Verify identity, receive a code and create a compliant new password. |
| Pay without signing in | MyChart Guest Pay | Guarantor/account information from the Texas Health statement. | Complete payment through the official billing screen. |
| Estimate a hospital service | Texas Health Guest Estimates | Insurance information and, if available, the procedure/CPT code. | Review an estimate that is not a guarantee of final charges. |
New Texas Health MyChart Account: Activation Code or Identity Verification
If you have an activation code
Texas Health’s signup flow displays the activation code in a XXXXX-XXXXX-XXXXX format.
- Use the code only on Texas Health’s official account/MyChart pages.
- A code may be provided after a visit or on an After Visit Summary/discharge documentation.
- Texas Health says the activation code expires after 45 days.
- The code also stops being useful after account activation.
If you do not have an activation code
Continue through Texas Health’s identity-verification route. The signup system compares identifying information with the health record and may use third-party verification questions.
Texas Health says the verification questions/answers supplied by the outside verification service are not stored by the clinic.
If automatic matching fails: Texas Health may route the request for manual review. Current signup information says a representative may contact you within about 2 business days, while some activation-code requests can take up to one week before the code arrives by email or mail.
Have your own email address, mobile phone and government-issued photo identification available when Texas Health asks for identity verification. Enter sensitive identity information only on the official Texas Health account pages.
Account Recovery and Current Password Rules
If you forgot the username
Use Texas Health’s official username-recovery tool. If the expected email does not arrive within about 10 minutes, check junk/spam and then use MyChart support rather than creating a duplicate account.
If you forgot the password
Use the Texas Health Account reset page. Current password rules require:
- At least 8 characters.
- At least one uppercase letter.
- At least one lowercase letter.
- At least one number.
- At least one special character.
- A password different from the previous three passwords.
Texas Health’s current account tools also manage account contact information, communication preferences, consents and password/security settings. If your phone number or email changed, update the Texas Health Account so future verification codes are sent to the right place.
Texas Health MyChart Next-Step Finder
Select the problem. This tool does not ask for or transmit patient information.
What Texas Health MyChart Can Do
Texas Health’s current MyChart FAQ covers both routine outpatient care and information that can be useful during an admission.
Appointments
Request or schedule supported appointments, complete questionnaires and review visit information.
Secure messages
Send non-urgent questions to participating care teams.
Prescription renewals
Request refills for medications that are eligible for electronic renewal.
Health record
Review available allergies, medications, immunizations, medical history and other chart information.
Test results
Results are automatically released according to Texas Health’s care-setting and sensitivity rules.
Billing
Pay bills, request payment plans, review itemized charges and access financial-assistance tools.
Texas Health MyChart is a free patient service. You do not need to pay a third party to create, unlock or maintain a legitimate Texas Health MyChart account.
Texas Health Test Results: Exact Release Timing
Texas Health publishes different automatic-release timing depending on where the test was performed and whether the result is considered sensitive.
| Result setting | Current release timing | What that means for the patient |
|---|---|---|
| Emergency Department | About 1 hour after the final result or when you leave the ER. | You may see the result before a follow-up clinician discussion. |
| Urgent Care | About 1 hour after the final result. | Check MyChart after the result finalizes rather than expecting an immediate call. |
| Sensitive procedures | 5 days after the final result. | A short delay can be intentional and does not necessarily mean the result is missing. |
| All other results | Immediately when the result becomes final. | The patient may see the result before the ordering clinician has discussed it. |
Do not interpret a complex result from the number alone. Automatic release is about access, not clinical interpretation. Contact the ordering care team if the meaning or next step is unclear.
How Long Should You Wait for a MyChart Message Reply?
Non-urgent messages
Texas Health asks patients to allow at least 3 business days for a response to a MyChart message.
Urgent symptoms
Do not wait three business days if the problem is urgent. MyChart messages are not an emergency-response service.
Call 911 or seek appropriate emergency care for severe or rapidly worsening symptoms. Do not send an emergency message and wait for a portal reply.
Appointments, Scheduling Without MyChart and Text Reminders
Schedule inside MyChart
Texas Health offers direct scheduling for selected services and providers. Start from the appointment tools shown in MyChart when the visit type is available.
You do not always need a MyChart account
Texas Health’s current account page provides a Continue Without a MyChart Account route for selected scheduling and service tasks. This can be useful if you need care before finishing account registration.
Texas Health appointment and account texts: current patient resources say you can opt in by texting START to 84018. You can also open MyChart Communication Preferences and turn text messages on, or ask the care team to update your preferences.
MyChart While You Are Admitted
Texas Health’s MyChart FAQ describes inpatient information beyond the usual outpatient portal tools.
“Keeping You Informed” report
While admitted, MyChart may display a report with information such as:
- Your current treatment team.
- Diet orders.
- Recent vital signs.
- Medications.
- Lab and procedure orders.
MyChart Bedside
The current Texas Health MyChart homepage also links to MyChart Bedside. Availability depends on the facility and admission context, so use the instructions shown during your hospital stay rather than assuming every inpatient feature is enabled everywhere.
Texas Health MyChart Proxy and Family Access
Proxy access is the correct way to help a child, spouse, parent or another adult. Texas Health specifically discourages sharing one patient’s username and password.
| Patient | Current rule | Practical route |
|---|---|---|
| Child under 15 | The minor does not independently view their online medical information. | Parent/guardian requests proxy access through their own Texas Health MyChart. |
| Patient age 15+ | Texas Health’s current terms allow individuals age 15 and older to request their own personal MyChart account. | The patient can also authorize appropriate proxy access. |
| Adult patient | Each adult should have their own account rather than sharing credentials. | Use proxy invitation/access tools. |
| Child turns 18 | Parent/guardian proxy access ends when the child reaches adulthood. | The adult child can re-authorize access or send a new proxy invitation. |
Request proxy access from MyChart
- Sign in to your own Texas Health MyChart account.
- Open Menu.
- Select Sharing Hub.
- Choose Give friends and family access.
- Under Request Proxy Access, choose the appropriate minor or adult request.
- Follow the authorization instructions for that patient relationship.
Do not send a message about another patient from your own chart. A message can become part of the wrong medical record. Switch to the patient’s approved proxy chart first.
Medical Records: What MyChart Shows vs a Formal Record Request
Much of the record can be viewed immediately in MyChart, but Texas Health’s Health Information Management process is the better route when you need a complete formal release, legal authorization, imaging/billing records or delivery to another provider.
Start with MyChart when you need quick access
MyChart can show many current records without waiting for a formal release. Texas Health also allows an electronic export of available electronic health information.
Use formal HIM release when needed
Texas Health uses Verisma to support formal record fulfillment. Requests that meet HIPAA and Texas requirements are generally available within 3-5 business days after the request is complete.
Patient-copy fee: Texas Health’s current Medical Records page says it does not charge patients for a copy of their health records.
Texas Health Health Information Management
Texas Health ResourcesHealth Information Management Department
Release of Information
612 E. Lamar Blvd.
Suite 100
Arlington, TX 76011
Phone:
1-855-681-8243
Fax: 214-345-8811
Email:
HIMSROI@texashealth.org
If Verisma sends you an Access Code for a request, keep that code with the request-status information. For records being transferred directly to a new outside provider, the receiving office can also contact Texas Health HIM to arrange the transfer.
Missing Records From Texas Health Huguley or Texas Health Mansfield?
The current Texas Health MyChart login page specifically directs patients seeking records from Texas Health Huguley and Texas Health Mansfield to an AdventHealth account. If those records do not appear in your normal Texas Health MyChart, that may be an account-system difference rather than a missing-record error.
Texas Health MyChart Billing and Payment Options
MyChart is the most useful route when you want more than a one-time payment because it also provides billing messages, payment history, itemized charge information, coverage updates, payment plans and financial-assistance tools.
Pay inside MyChart
Sign in to review balances, statements, itemized information and available payment plans.
Guest Pay
Use the official Guest Pay route when you have the guarantor/account information but do not need to sign into the patient’s account.
Accepted payment methods
Texas Health currently lists check, ACH, credit card, debit card, HSA, FSA, Google Pay and Apple Pay among payment options.
CareCredit: Texas Health’s current billing FAQ says CareCredit is not currently accepted.
Current self-pay discounts
Texas Health currently publishes automatic self-pay discounts for qualifying self-pay accounts:
- Hospital charges: 40% off total charges.
- Physician/provider qualifying charges: 50% off.
Eligibility and account type matter. Confirm the discount on the current bill or with Patient Billing.
Why you may receive another bill
Some independent emergency physicians, anesthesiology, radiology, pathology or other professional groups may bill separately from Texas Health’s facility bill. A second statement is not automatically a duplicate charge.
Billing support
Customer Service:
800-890-6034
Live support: Monday-Friday, 8:00 a.m.-6:00 p.m.
Automated balance/payment service: available 24/7
Email:
CustomerService@TexasHealth.org
Hospital Cost Estimates and Good Faith Estimates
Self-service hospital estimate
Texas Health’s MyChart Guest Estimates tool can estimate selected hospital services. For a more useful estimate, have:
- Your payer/insurance information.
- Member ID and group number when applicable.
- The procedure name.
- The CPT/procedure code from the ordering office when available.
What the estimate does not include
Texas Health warns that its hospital estimate is not a guarantee and can be higher or lower than the final bill. It is primarily a hospital-charge estimate and may not include separate physician or other professional fees.
Signing into MyChart before requesting an estimate can make the process more accurate when the portal can use insurance information already on file.
Federal Good Faith Estimate rights
- If uninsured/self-pay care is scheduled at least 3 business days ahead, the written estimate is generally due within 1 business day after scheduling.
- If scheduled at least 10 business days ahead, it is generally due within 3 business days.
- If you ask for an estimate before scheduling, it is generally due within 3 business days.
- If the final provider/facility bill is at least $400 above the Good Faith Estimate, a federal dispute process may be available.
Texas Health Financial Assistance
If a hospital balance is not affordable, Texas Health has a formal Financial Assistance Policy rather than requiring every patient to use a standard payment plan.
General income guideline
Texas Health says patients with family income at or below 250% of the Federal Poverty Guidelines may generally qualify for some financial assistance.
Assistance can also be considered above that level depending on circumstances such as income, family size, account balance and available resources.
Fastest route for eligible hospital balances
For participating Texas Health hospital balances, sign in to MyChart and look for Financial Assistance in the billing/menu options.
Paper applications are also available in multiple languages from Texas Health’s official assistance page.
Separate policies can apply: Texas Health Huguley, Texas Health Mansfield, Texas Institute for Surgery at Texas Health Dallas and USMD Hospital Arlington use separate financial-assistance routes/policies. Use the facility-specific link on Texas Health’s official assistance page when your balance comes from one of those organizations.
Texas Health MyChart Mobile App
Texas Health publishes its own branded MyChart app for Apple and Android. The app is published by Texas Health Resources and connects to the same patient account.
Common mobile tasks
- View test results.
- Review immunization history.
- Request prescription refills.
- Contact participating care teams.
- Manage appointments and reminders.
- View family records when proxy access exists.
- Complete available questionnaires.
Download only from official stores
Texas Health says sensitive MyChart information is not stored permanently in the device’s normal app memory and sign-in is required to reach the account. Once your Texas Health Account is configured, supported devices may also use biometric sign-in options.
Texas Health Quick Care Video Visit
Texas Health Breeze Urgent Care offers an on-demand Quick Care Video Visit that starts through MyChart. It is for selected non-emergency conditions and has its own eligibility and pricing rules.
| Item | Current Texas Health detail |
|---|---|
| Availability | 8:00 a.m.-8:00 p.m. every day, including holidays. |
| Patient age | Age 6 and older. |
| Minor patients | A parent, guardian or medical proxy is required for ages 6-17. |
| Location | The patient must be physically located in Texas during the visit. |
| Price | $49 flat fee. |
| Insurance | Insurance is not accepted for the Quick Care Video Visit fee. |
| Typical visit length | About 15-30 minutes. |
| After Visit Summary | May take up to 3 business days to appear in Texas Health MyChart. |
Prepare before starting
- Use a charged phone, tablet or computer with camera and microphone.
- Choose a stable Wi-Fi or internet connection.
- Use a quiet, well-lit private space.
- Have photo identification ready.
- Have your current medication information available.
Quick Care Video Visits are not appropriate for emergencies such as chest pain, stroke symptoms, severe trauma, major bleeding or serious breathing difficulty. Call 911 for emergency symptoms.
Current Texas Health MyChart Security and Scam Advice
Texas Health published updated medical-record security guidance in September 2026. The most useful advice is what to do after a suspicious link or compromised password—not just how to recognize a fake message.
If you think someone obtained your password
- Change the Texas Health/MyChart password immediately.
- If you reused that password elsewhere, change it on those accounts too.
- Enable or complete Texas Health multifactor verification.
- Call Texas Health MyChart support at 682-236-6700.
- Watch insurance statements for unfamiliar claims.
Reduce the risk
- Start from texashealth.org, account.texashealth.org or mychart.texashealth.org.
- Never send a one-time security code to someone claiming to be portal support.
- Use proxy access instead of sharing a patient’s password.
- Do not trust a login page only because it copies the Texas Health logo.
- Avoid the 90-day trusted-device option on shared devices.
Texas Health MyChart and Patient Support Numbers
| Need | Current contact | Best use |
|---|---|---|
| MyChart / Texas Health Account support | 682-236-6700 | Login, account creation, MFA, password, activation and account-access problems. Live support Monday-Friday, 8:00 a.m.-5:30 p.m. |
| Scheduling / general care navigation | 1-877-847-9355 | Texas Health Contact Center and appointment/provider guidance. |
| Billing Customer Service | 800-890-6034 | Bills, payment plans, insurance/account questions and financial-assistance help. |
| Medical Records | 1-855-681-8243 | Formal record requests, status questions and Health Information Management support. |
| Emergency | 911 | Serious or life-threatening symptoms. MyChart messages and video visits are not emergency services. |
Texas Health says requests sent through the account/contact process outside live support hours are generally answered within about 2 business days. Major holidays can affect support availability.
There Is No Single “Texas Health MyChart Location”
Texas Health Resources is a large North Texas system with more than 420 access points. A MyChart appointment may point to a hospital, physician office, urgent care, neighborhood care site, imaging location or another outpatient facility. A single map here would be misleading.
Before leaving home
- Open the exact appointment in MyChart.
- Confirm the facility name.
- Check the street address and arrival instructions.
- Do not assume the nearest Texas Health hospital is the appointment site.
Texas Health Resources system address
Texas Health Resources612 E. Lamar Blvd.
Arlington, TX 76011
This is a system/administrative address and should not be treated as a universal patient appointment location.
Texas Health MyChart FAQs
1. What is the official Texas Health MyChart login website?
The official portal is mychart.texashealth.org. Texas Health now uses a Texas Health Account sign-in for MyChart and other digital services, so the current login can redirect into the Texas Health Account authentication flow.
2. Do existing MyChart patients need to create a new Texas Health Account password?
Texas Health says existing MyChart credentials transition into the Texas Health Account. Returning patients generally should use their established credentials rather than creating a duplicate account simply because the login screen changed.
3. How long is a Texas Health MyChart activation code valid?
Texas Health’s current MyChart FAQ says an activation code expires after 45 days and is no longer needed after successful account activation.
4. How long do I have to enter the Texas Health six-digit login code?
The current Texas Health Account login says the six-digit verification code must be entered within 10 minutes. On a personal device, the account may offer an option not to ask again on that device for 90 days.
5. When will Texas Health test results appear in MyChart?
Most results are released immediately when final. Urgent Care results are generally released about one hour after finalization; Emergency Department results after about one hour or when the patient leaves the ER; sensitive procedure results can be delayed five days.
6. How long should I wait for a reply to a Texas Health MyChart message?
Texas Health asks patients to allow at least three business days for a response to a non-urgent MyChart message. Do not use portal messaging for emergency symptoms.
7. Can I get a free copy of my Texas Health medical records?
Yes. Texas Health’s current Medical Records page says patients are not charged for a copy of their health records. Formal completed requests are generally available within three to five business days.
8. Why are Texas Health Huguley or Texas Health Mansfield records missing from MyChart?
Texas Health’s current MyChart login page directs records for Texas Health Huguley and Texas Health Mansfield to AdventHealth account access. A missing record from those facilities may therefore be an account-system difference rather than a MyChart error.
9. How much is a Texas Health Quick Care Video Visit?
Texas Health Breeze currently lists the Quick Care Video Visit at $49. Insurance is not accepted for that visit, the patient must be physically in Texas, and the service is for patients age 6 and older.
10. Can a parent access a child’s Texas Health MyChart account?
Yes, through approved proxy access. Texas Health says children under 15 use parent/guardian proxy access; patients age 15 and older can request their own personal MyChart account. Parent proxy access ends when the child turns 18 and must be re-authorized if the adult patient wants continued access.
Shortest Safe Route
I already have MyChart
Use the current Texas Health MyChart page and follow the Texas Health Account sign-in.
Open official MyChartI need an account
Use an activation code if you have one or complete Texas Health’s identity-verification signup.
Create Texas Health accountI need billing help
Use MyChart for payment history/plans or Guest Pay for a one-time payment.
Review Texas Health billing routesI need medical help
Use the appropriate care route rather than waiting for a MyChart support response.
Texas Health care optionsIndependent guide: MyChart-Health.org cannot access or reset Texas Health accounts, view medical records, schedule care, send clinical messages or process payments. Texas Health can change account screens, support hours, result-release rules, billing policies and service pricing; use the linked official Texas Health pages for the final account-specific step.