Duly MyChart: Login & Patient Portal Guide
Duly Health and Care offers MyChart for secure online access to your electronic medical record, care-team communication, test results, prescriptions, appointments, billing and family records.
This guide gives you the official login path, sign-up help, app setup, account recovery, two-factor authentication guidance, billing safety, proxy access, video visit preparation and practical troubleshooting.
Quick answer: use Duly’s official MyChart page or the Duly Health and Care app to access your account. Duly MyChart can help with test results, messages, prescription refills, appointments, bills, family records and video visits. This guide does not process logins, payments, messages or medical records.
Important privacy warning: this guide has no login form and cannot access your records, bills, appointments, messages or account. Do not enter passwords, activation details, verification codes, billing information or private medical information on this website.
Official Duly MyChart Login
The safe way to sign in is to start from Duly’s official MyChart login page. A patient-portal guide should send you to the provider’s portal; it should not copy the login form or ask you to type account details into a third-party page.
Open official MyChart
Use Duly MyChart for secure portal tasks such as results, messages, prescriptions, appointments, billing and family records.
Check before signing in
Confirm you are on a Duly MyChart page. Avoid copied forms, suspicious ads, popups, unofficial apps and unknown message links.
Use help if blocked
If login fails, use the official recovery or support route. Do not keep guessing or share one-time codes with anyone.
Which Duly MyChart Link Should You Use?
Most users need one exact task. Use the table below before clicking around, especially if you are helping a parent, spouse, caregiver or older patient.
| What you need | Use this official route | Best micro-step | What to avoid |
|---|---|---|---|
| Sign in | Duly MyChart login | Open the official page directly and sign in only there. | Third-party login boxes and copied screenshots. |
| New account or forms | Duly sign-up information | Use official sign-up or proxy forms shown by Duly. | Typing identity details into unofficial pages. |
| Use the app | Duly Health and Care app guide | Search “Duly Health and Care” in the official app store. | APK downloads or lookalike apps. |
| Pay a bill | Duly paying your bill | Pay securely through MyChart or official Duly billing routes. | Payment links from unknown texts, comments or popups. |
| Proxy access | Duly proxy access | Request official proxy access instead of sharing passwords. | Logging in with another patient’s private password. |
| Video visit | Duly video visit guide | Set up MyChart and test the app before the visit. | Waiting until appointment time to test camera or login. |
How to Sign Up for Duly MyChart
Duly’s official MyChart sign-up information page includes sign-up and proxy form guidance. Some users may need an activation route, and video visit guidance says new or inactive users should set up MyChart before the visit.
Start from Duly’s official MyChart page
Use Duly’s official MyChart overview or login page. Do not search for a copied sign-up form on blogs, forums or comment pages.
Use the official sign-up information route
Open the Duly MyChart sign-up information page if you need sign-up forms, proxy forms or account setup guidance.
Keep activation and verification details private
Use activation or verification information only on Duly’s official portal. Do not send codes, screenshots or identity details to third-party websites.
Use official help if setup fails
If the account cannot be created or activated, use Duly’s official MyChart help route rather than submitting duplicate requests on unknown pages.
Sign-up safety: Duly’s official portal may ask for sensitive identity details during account setup. This article does not collect those details. Complete sign-up only on Duly’s official pages.
Duly Health and Care App Setup
Duly says the Duly Health and Care app helps patients book appointments, reschedule or cancel visits, access health records, manage prescriptions and connect with the care team. Use the official app stores only.
Official app guide
Duly’s app guide says to open your app store, search for “Duly Health and Care,” download the app, then log in or create an account.
Apple devices
The App Store listing describes Duly MyChart as the secure patient portal for Duly Health and Care.
Android devices
Use Google Play for the Duly Health and Care app. Avoid unofficial APK or mirror download sites.
Practical app tip: if a needed feature does not show in the app, try the full Duly MyChart website from a supported browser on a personal device.
Duly MyChart Problem Helper
This safe helper does not collect personal information. Pick the problem and it points you to the official route or next practical step.
Forgot Username, Password or Account Access?
Use Duly’s official login and account help route if you forgot login details. Duly’s video visit guide also points users to forgot username and forgot password options from the MyChart homepage.
Start from official login
Open the official Duly MyChart login page and use the recovery option shown there. Do not use recovery forms on third-party sites.
Check 2FA delivery
If login reaches a verification step but no code arrives, use Duly’s official two-factor guidance and wait before requesting repeated codes.
Use support safely
If recovery still fails, use Duly’s official contact page. Do not send passwords, verification codes or screenshots to unofficial helpers.
Duly MyChart Two-Factor Authentication
Duly’s official 2FA page explains that, after username and password login, MyChart sends a one-time code to a preferred email address or phone number. The page also says 2FA is required and cannot be turned off beginning May 31, 2025.
Safe 2FA steps
- Use your existing Duly MyChart username and password on the official page only.
- Choose the verification method shown by the official portal.
- Keep the verification page open while checking your email or text messages.
- Use “Trust this device” only on your private device.
- Do not trust a shared or public computer.
If the code does not arrive
- Wait because delivery can take time.
- Check junk or spam folders if using email.
- Use resend only from the official verification page.
- Do not share the code with anyone claiming to help.
- Use Duly’s official contact route if the problem continues.
2FA safety: Duly’s official guidance says proxy access should be used instead of managing another person’s care by sharing their username and password. Keep one-time codes private.
What You Can Do in Duly MyChart
Duly’s official MyChart page says patients can communicate with providers, request prescription refills, access test results, view and pay bills online, manage appointments, access family records and review insurance information.
| Patient need | Where to look | What it helps with | Official help |
|---|---|---|---|
| Test results | Test Results / Health Record | Viewing results and provider comments when available. | Duly MyChart overview |
| Appointments | Visits / Appointments | Scheduling, managing, rescheduling or reviewing visits. | Duly app features |
| Messages | Messages | Non-urgent care-team questions for providers you have seen. | Message care FAQ |
| Prescriptions | Medications / Refills | Requesting eligible prescription refills and tracking medications. | Prescription feature info |
| Bills | Billing / Statements | Viewing statements, paperless billing and paying balances securely online. | Billing and customer service |
| Family records | Proxy / Family Access | Approved access to a child, teen or adult patient’s record. | Proxy access guide |
Test Results, Records and Provider Comments
Duly MyChart can show test results and provider comments. Results can appear before you fully understand what they mean, so use care-team guidance when something is unclear.
Read results with context
A result is only one piece of your health picture. Use provider comments, visit notes and official follow-up instructions before making decisions.
Check multiple sections
If something seems missing, check results, health record, visits, messages and documents before assuming the portal is broken.
Do not post screenshots
Lab results, visit notes and records can reveal private health information. Use the official portal or care-team instructions for follow-up.
Appointments, Messages and Medical Care Through MyChart
Duly says patients can use the app to schedule appointments, reschedule or cancel visits and message providers for non-urgent questions. Duly’s medical care FAQ says replies typically arrive in one to three business days for messages through the application.
Appointments
Use the appointments area or Duly app to schedule, reschedule, cancel or review selected visits.
Messages
Use messages for non-urgent questions to providers you have seen. Do not use portal messages for emergencies.
When to schedule instead
New symptoms, complicated concerns or urgent problems may need a visit, immediate care or emergency care rather than a MyChart message.
Emergency warning: Duly MyChart messages are not for emergencies, severe symptoms, chest pain, trouble breathing, stroke symptoms, serious injury or urgent medication reactions. Use emergency services, immediate care or your care team’s urgent instructions.
Prescriptions, Medications and Refills
Duly’s official MyChart and app pages describe prescription refill and medication-management features. Availability still depends on the medication, provider review, pharmacy connection and whether an appointment is required.
Before requesting a refill
- Use the Medications or Refills area in official Duly MyChart.
- Confirm the medication and pharmacy shown are correct.
- Read any notice about provider review or appointment needs.
- Do not wait until the last dose for important medications.
When refill is not available
- The prescription may not be eligible for portal refill.
- The provider may need labs, a visit or updated information.
- The pharmacy or medication details may need review.
- Use official care-team instructions for urgent medication problems.
Duly MyChart Billing and Online Payment
Billing is a high-risk portal task because fake payment pages can look real. Duly’s official billing pages say patients can pay securely through MyChart and use official billing resources.
Pay through MyChart
Duly’s paying-your-bill page lists online payment through MyChart as a secure payment option.
Billing and customer service
Duly’s billing page explains statements, paperless billing and secure online balance payment through MyChart.
Protect payments
Do not pay from random texts, ads, popups, social comments or pages that do not clearly belong to Duly or MyChart.
Payment safety: this guide does not collect payment information. Start from Duly’s official site, Duly MyChart or the official app before paying a bill.
Duly MyChart Proxy and Family Access
Proxy access lets an approved person view or manage another patient’s MyChart information through their own account. Duly’s official proxy page explains access rules for children, teens and adults.
Children under 12
Duly says parent or legal guardian proxy access can allow access to a child’s information when the child is under 12.
Teen access changes
Duly explains that access becomes more limited when a child turns 12, and full teen access requires the appropriate teen proxy form.
Adult proxy access
For adults, Duly says access requires patient authorization and the adult proxy process. Use proxy access instead of sharing passwords.
Duly MyChart Video Visits
Duly’s video visit guide says patients need an active MyChart account to complete a video visit, and it strongly recommends logging in and confirming account details before scheduling any video visit.
Before a video visit
- Make sure your Duly MyChart account is active before the visit.
- Download and update the MyChart or Duly app on your mobile device.
- Confirm login access before the appointment time.
- Test camera, microphone, internet and battery level.
- Write down your most important questions ahead of time.
If the video visit fails
- Restart the app or browser and sign in again.
- Check camera and microphone permissions.
- Switch to a stronger internet connection if possible.
- Use the official Duly video visit instructions for next steps.
- Use urgent care instructions if the medical concern cannot wait.
Privacy, Scam and Portal Safety Checklist
Patient portal pages are sensitive. A useful Duly MyChart guide must help users avoid fake login pages, unsafe payment links and credential sharing.
Before you sign in
- Start from the official Duly MyChart login page.
- Check that the page is not a copied form.
- Use your own device when possible.
- Do not trust a public or shared computer.
- Do not share one-time verification codes.
Before you pay
- Start from official Duly billing or MyChart.
- Ignore urgent discount links from unknown sources.
- Do not pay from popups or social comments.
- Keep receipts from the official billing system.
- Use official billing help if something looks wrong.
Before you message
- Use messages only for non-urgent questions.
- Do not send emergencies through MyChart.
- Do not upload public screenshots of records.
- Choose the correct provider or care team.
- Use urgent care instructions for fast-moving symptoms.
Duly Health and Care Map
Use this map for broad orientation only. For appointment arrival instructions, parking, department location and current clinic details, use your official appointment information or Duly’s official location tools.
Helpful Duly Video Visit Video
Duly has an official video visit guide with an embedded tutorial for scheduling, preparing for and launching a video visit through the MyChart app. VideoObject schema is intentionally omitted because the exact YouTube upload date could not be safely verified from accessible sources.
Duly MyChart FAQ
Where do I log in to Duly MyChart?
Use the official Duly MyChart login page at mychart.duly.com. Do not enter login details into this website or any third-party form.
What can I do in Duly MyChart?
Duly says MyChart can help patients communicate with providers, request prescription refills, access test results, pay bills, manage appointments, access family records and review insurance information.
How do I sign up for Duly MyChart?
Start from Duly’s official MyChart page or the official sign-up information route. Complete activation or verification steps only on official Duly pages.
What if I forgot my Duly MyChart username or password?
Open the official Duly MyChart login page and use the recovery option shown there. Do not send account details through comments, emails or unofficial forms.
Does Duly MyChart use two-factor authentication?
Yes. Duly says two-factor authentication is required beginning May 31, 2025, and users may be asked for a one-time verification code after entering username and password.
What should I do if my Duly 2FA code does not arrive?
Check your email or text delivery, wait for the expected delivery window, use resend only on the official page, and contact Duly through official support if it continues.
Can I use the Duly Health and Care app?
Yes. Duly’s official app page says the Duly Health and Care app can help with appointments, records, prescriptions and care-team messaging. Download only from official app stores.
Can I pay a Duly bill through MyChart?
Duly’s billing pages say patients can pay securely online through MyChart. Start from Duly’s official billing or MyChart pages.
Can I message my Duly provider through MyChart?
Yes, for non-urgent questions to providers you have seen. Duly says responses through the application typically arrive in one to three business days.
Can I request prescription refills in Duly MyChart?
Yes, Duly says MyChart supports refill requests for refillable medications. Some requests may still require provider review or an appointment.
How does Duly MyChart proxy access work?
Duly’s proxy access page explains access for children, teens and adults. Use official proxy access instead of sharing passwords.
Can I complete a Duly video visit without MyChart?
Duly’s video visit guide says an active MyChart account is required to complete a video visit, and users should set up and test the account before the visit.
Can I use Duly MyChart for emergencies?
No. Duly MyChart messages are not for emergencies or urgent symptoms. Use emergency services, immediate care or your care team’s urgent instructions.
How do I avoid fake Duly MyChart pages?
Start from Duly’s official website, mychart.duly.com or official app store listings. Avoid copied login forms, suspicious ads, unknown payment links and unofficial downloads.
Final Safe Path for Duly MyChart
The safe order is simple: open Duly’s official MyChart login, use official sign-up or support if needed, download apps only from official stores, complete 2FA only on the official portal, pay only through official billing pages and use official proxy access instead of sharing passwords.
This guide helps you choose the correct official route. It cannot access your records, reset your account, schedule care, send messages or process payments.