Patients often search for “BSW MyChart”, but Baylor Scott & White Health’s current patient portal is branded MyBSWHealth. It combines medical records, appointments, messages, prescriptions, billing, estimates, family access and virtual care in Baylor Scott & White’s own web portal and mobile app.
This guide separates the tasks that are easy to confuse: MyBSWHealth login, account creation, technical support, BSW Health Plan member tools, billing, proxy access, medical records and Texas virtual care.
Quick answer: the current Baylor Scott & White patient portal is MyBSWHealth, not a separately branded “BSW MyChart” page. Sign in at my.bswhealth.com. The current login screen accepts a username—which Baylor notes may be your email address—and provides account recovery, account creation and guest bill payment. MyBSWHealth Patient Technical Support is 855-691-0180, currently listed as available Monday-Friday 7:00 a.m.-8:00 p.m. and Saturday-Sunday 7:30 a.m.-4:30 p.m..
Privacy boundary: MyChart-Health.org is an independent guide. It is not Baylor Scott & White Health, MyBSWHealth or Epic. Never enter your username, password, activation code, one-time security code, date of birth, medical-record number, insurance details or payment information into this page.
“BSW MyChart” Is Now MyBSWHealth
Baylor Scott & White’s current patient-facing system is called MyBSWHealth. Patients may still search “Baylor MyChart,” “BSW MyChart” or “Scott and White MyChart” because MyBSWHealth performs the familiar patient-portal tasks commonly associated with MyChart: results, appointments, messages, medications, records, billing and family access.
Patient portal
Use MyBSWHealth for clinical care tasks, appointments, messages, test results, prescriptions and eligible bills.
Mobile app
Baylor Scott & White has its own MyBSWHealth app. Do not assume you need the generic Epic MyChart app for BSW care.
Health-plan member portal
Baylor Scott & White Health Plan also has a separate member portal for insurance-plan information such as claims, ID cards, deductibles and authorizations.
The name matters when installing an app. For Baylor Scott & White care, search for MyBSWHealth, published by Baylor Scott & White—not simply “MyChart.”
How to Log In to MyBSWHealth Safely
Open the Baylor Scott & White portal
Use the official MyBSWHealth website at my.bswhealth.com or start from BSWHealth.com. Do not use copied login boxes on directory sites.
Enter your username
The current login page notes that the username may be your email address. Use the login identity that is actually attached to your account.
Enter your password only on the official portal
Confirm the domain before typing credentials, especially if you reached the page from an email or text.
Use account recovery when you cannot sign in
Select Forgot username or password? on the official login screen rather than repeatedly guessing credentials.
Use technical support for portal problems
If recovery or the website itself fails, call MyBSWHealth Patient Technical Support at 855-691-0180.
Create a MyBSWHealth Account or Use an Activation Code
Baylor Scott & White says patients can create a MyBSWHealth account even before their first visit. The official login screen groups new users and people who already have an activation code under Create account.
Website route
- Open the official MyBSWHealth login page.
- Find New here or have an activation code?
- Select Create account.
- Follow the identity and activation prompts shown by Baylor Scott & White.
- Complete all sensitive identity checks only on the official site.
App / text route
Baylor Scott & White currently promotes three account-access options: use the website, download the MyBSWHealth app, or text BETTER to 88408 for an app-download link. Message and data rates may apply.
If an activation code does not work: do not post the code online or send screenshots to an unofficial helper. Start again from the official login/account-creation page or call technical support.
MyBSWHealth App for iPhone and Android
Baylor Scott & White maintains a dedicated MyBSWHealth app. Current official app-store descriptions include provider search, scheduling, care-team messaging, lab results, visit summaries, telehealth, billing, family management and pharmacy tools.
Apple iPhone
The App Store lists MyBSWHealth under developer Baylor Scott and White Holdings.
Android
Google Play lists MyBSWHealth under Baylor Scott and White Health.
2026 app check: Google Play shows the MyBSWHealth Android app was updated on August 25, 2026. If the app is behaving differently from old screenshots or instructions, update it before troubleshooting.
What You Can Do in MyBSWHealth
Test results
View available lab and test results and review details released to your account.
Appointments
Find providers, schedule supported visits, reschedule or cancel when available.
Messages
Send secure non-urgent messages to participating providers and care teams.
Prescriptions
Review medications and request refills or manage BSW pharmacy prescriptions where available.
Medical records
View available record information and request formal copies when needed.
Family care
Use authorized proxy access to manage eligible care for another patient.
Billing & estimates
View eligible balances, statements, estimates and payment tools.
Virtual care
Use eVisits, scheduled virtual doctor visits and 24/7 video care when eligible.
Appointments and eCheck-In: What to Do Before You Arrive
Baylor Scott & White’s current app guide shows patients using Begin eCheck-in from the dashboard before both in-office and virtual appointments. eCheck-In can reduce registration work at the facility and may show an estimate or payment step.
Scheduled procedure or delivery? Baylor Scott & White says pre-registration can take about 10-15 minutes and helps prepare benefits and cost information before service. For labor and delivery, its official pre-registration page also provides a phone route at 844-211-1790, Monday-Friday 8:00 a.m.-5:00 p.m.
How to Message a Baylor Scott & White Provider
Baylor Scott & White provides a specific messaging workflow in MyBSWHealth. Its current app guide labels these messages for non-urgent matters.
Open Messages
Use the message area in the app or web portal.
Select the message type
Choose the category that best fits the question, such as a visit follow-up question when available.
Choose the provider
Make sure the message goes to the correct clinician or clinic.
Add useful supporting information
Baylor Scott & White says patients can attach photos or documents, such as a home blood-pressure log, when appropriate.
Send and watch for the reply
Baylor Scott & White’s current app how-to guide says providers typically reply within 48 hours. That is guidance, not an emergency-response guarantee.
Do not wait 48 hours for urgent symptoms. Use the care route appropriate to the situation and call 911 for a medical emergency.
MyBSWHealth Virtual Care in Texas
Baylor Scott & White currently offers several virtual-care routes through MyBSWHealth. The exact cost can depend on the service and insurance.
| Option | Best for | Current published detail | Account? |
|---|---|---|---|
| 24/7 eVisit | Selected common minor conditions that can be handled through a questionnaire. | Current estimated cost: $40; treatment plan generally within about one hour. | MyBSWHealth account required. |
| 24/7 video visit | Minor illnesses and injuries that benefit from live video. | Available 24/7 in Texas for patients age 2 and older; cost varies by insurance network. | MyBSWHealth account required. |
| Virtual doctor visit | Routine/follow-up care with a doctor or specialist. | Cost and timing vary by insurance and provider schedule. | MyBSWHealth account required. |
How to start a 24/7 video visit
Open Get Care
Sign in to MyBSWHealth and choose 24/7 virtual care.
Select Video Visit
Open the 24/7 care option and choose an available time.
Complete eCheck-In
Baylor Scott & White says this step is required before the Launch Visit button appears.
Launch the visit
The official video-visit page says the Launch Visit button can appear up to five minutes before the scheduled appointment.
Important limitation: Baylor Scott & White says its 24/7 video-visit providers cannot provide referrals or order lab tests or imaging through that service.
MyBSWHealth Proxy Access for Children, Adults and Caregivers
Proxy access lets an authorized person manage another patient’s eligible health information without sharing that patient’s password.
Grant another adult access to you
- Open the main menu in MyBSWHealth.
- Choose Settings.
- Select Family Account Management.
- Choose the option to grant access.
- Enter the other person’s information.
- Agree to the Terms & Conditions.
Baylor Scott & White’s current how-to guide says to allow up to one business day for access updates to process.
Request access to a minor
The current minor-access instructions ask for the child’s information and your relationship. A parent/guardian relationship may not require additional documentation; another relationship can require guardianship documentation.
The request is sent to Health Information Management for approval.
Proxy is not limited to relatives. Baylor Scott & White’s current app guide says proxy access can be granted to a caregiver who is not a family member. A user must be at least 18 to request access to another person’s medical record.
Paper adult-proxy route
BSWH patients
Current adult proxy paperwork says a government-issued ID is required for identity verification.
Baylor Scott & White HealthHealth Information Management Department
2401 S. 31st Street
Temple, TX 76508
Fax: 254-724-0119
HealthTexas Provider Network patients
Health Information Management Department8150 N. Central Expressway, Suite 400, Box 47
Dallas, TX 75206
Fax: 214-818-9781
Medical Records: MyBSWHealth, HealthMark, Email, Fax and Mail
MyBSWHealth can provide access to available records, but Baylor Scott & White also has a formal Release of Information process when you need a complete record, records for another organization, or cannot use the patient portal.
| Need | Best route | Practical detail |
|---|---|---|
| Have MyBSWHealth | Request/access records through your MyBSWHealth account. | Start in the patient portal for digital access. |
| No MyBSWHealth account | Use Baylor Scott & White’s HealthMark online medical-record request. | Follow the official record-request prompts. |
| Paper authorization | Download, sign and submit the Authorization for Release of Information. | Baylor provides English and Spanish forms. |
| Incorrect record | Use Baylor’s Request for Amendment of Protected Health Information process. | Identify the entry and explain what is incorrect or incomplete. |
Central record-request contact
Email: BSWH@Healthmark-Group.com
Fax: 855-563-BSWH (2794)
Status/questions:
844-848-BSWH (2794)
Mail formal record requests
Baylor Scott & White Healthc/o HealthMark Group
16750 Westgrove Dr #600
Addison, TX 75001
Baylor Scott & White’s medical-record page also publishes facility-specific Health Information Management contacts. If your request relates to a particular hospital, use the facility selector on the official page rather than assuming one hospital phone number serves the entire Texas system.
MyBSWHealth Billing, Guest Pay and Payment Plans
Baylor Scott & White currently offers four broad payment methods: online, by phone, by mail and in person. Online payments can be made with or without a MyBSWHealth account.
Pay inside MyBSWHealth
- View eligible account balances and statements.
- Make online payments.
- Set up available payment plans.
- Enroll in paperless statements.
Pay without creating an account
On the official MyBSWHealth login page, use Pay bill as guest for eligible one-time payments.
| Method | Current official instructions |
|---|---|
| Phone | Baylor’s automated phone payment system is available 24/7. For staff-assisted payments, the official billing page lists 1-800-994-0371, Monday-Friday 8:00 a.m.-5:00 p.m. HTPN patients are directed to 1-866-377-1650. |
| Use the payment address printed on your own Baylor Scott & White statement, detach the remittance slip and include the account number on checks or money orders. | |
| In person | Baylor says payments may be made at the facility where the services were received. |
| Billing help | Current general billing/financial-assistance customer service: 1-833-968-5862, Monday-Friday 8:00 a.m.-5:00 p.m. |
Financial Assistance if the MyBSWHealth Balance Is Too High
Baylor Scott & White says its Financial Assistance Program can apply to qualifying uninsured patients and to insured patients who cannot pay their portion after insurance. The program applies to eligible emergency and other medically necessary care.
Financial-assistance application
Baylor evaluates household size, household income and supporting financial documentation. Its current policy page states that the financially indigent classification generally includes household income at or below 200% of the Federal Poverty Guidelines, subject to the current policy and provider exclusions.
If you do not qualify
Baylor Scott & White says extended interest-free payment plans may be available to patients who cannot pay the bill.
Do not rely on an old dollar-income chart. Federal poverty amounts can change. Use Baylor Scott & White’s current financial-assistance page and current application rather than copying a previous year’s household-income number.
Customer Service: 1-833-968-5862, Monday-Friday 8:00 a.m.-5:00 p.m.
Mail financial-assistance applications to:Baylor Scott & White Health
Attn: Financial Assistance Application
301 N Washington Ave
Dallas, TX 75246
MyBSWHealth vs Baylor Scott & White Health Plan Member Portal
These systems overlap, but they are not interchangeable. This distinction is especially useful when a patient can see care information but cannot find an insurance claim, ID card or authorization.
| Need | MyBSWHealth | BSW Health Plan member portal |
|---|---|---|
| Appointments, results, messages | Yes—this is the clinical patient portal. | Not the primary place for medical-record tasks. |
| Medical bill | View/pay eligible Baylor Scott & White patient balances. | Used for insurance-plan information rather than hospital statement payment. |
| Claims / deductible / out-of-pocket | Some linked plan information can appear for eligible BSW Health Plan members. | Dedicated tools for claims, plan benefits, deductible and out-of-pocket information. |
| Member ID / authorization | Not the main plan-administration tool. | Provider/pharmacy finder, ID cards, copays, coinsurance, claims and authorizations. |
Official MyBSWHealth Video: Appointments, Video Visits and eVisits
This video is published by Baylor Scott & White Health and is also embedded on Baylor Scott & White’s own MyBSWHealth educational page. It demonstrates how the MyBSWHealth digital experience connects appointment scheduling and virtual care.
Why this video is safe to include: it was published on March 24, 2022 by Baylor Scott & White Health’s official YouTube channel and is surfaced on Baylor Scott & White’s own website. For current button names, costs and technical-support hours, use the newer official pages linked in this guide.
BSW MyChart / MyBSWHealth Problem Helper
Choose the problem. This helper does not ask for a password, activation code, patient identifier or billing information.
MyBSWHealth Troubleshooting Before You Call
Website login problem
- Restart from my.bswhealth.com.
- Use official Forgot username or password recovery.
- Try another current browser on a trusted device.
- Do not use copied login forms.
App problem
- Update MyBSWHealth from the official app store.
- Check Wi-Fi or cellular signal.
- Restart the app/device.
- Try MyBSWHealth.com if one app feature fails.
Video visit problem
- Complete eCheck-In first.
- Check camera and microphone permission.
- Use strong Wi-Fi/cellular service.
- Try a different device when available.
If the portal remains unusable, call 855-691-0180. Baylor Scott & White’s current login page lists technical-help hours as Monday-Friday 7:00 a.m.-8:00 p.m. and Saturday-Sunday 7:30 a.m.-4:30 p.m.
Privacy, Location Data and Portal Safety
Baylor Scott & White’s current Digital Privacy Policy explains that MyBSWHealth may use device capabilities such as location and camera in specific circumstances.
Location
Baylor says the app may use location data to notify front-desk staff when you arrive for an appointment or suggest nearby providers. Its policy states the app does not store that location data.
Camera and photos
Camera access can be used for video visits, profile images and attachments that you choose to send to a provider.
Emergency rule: MyBSWHealth messages and technical support are not emergency medical services. Call 911 for a medical emergency such as severe chest pain, stroke symptoms, severe breathing difficulty, major injury or another immediately life-threatening problem.
Why This Guide Does Not Use One Baylor Scott & White Map
Baylor Scott & White Health operates many hospitals, clinics, imaging centers, pharmacies and specialty locations across Texas. Showing one Dallas or Temple pin as “the BSW MyChart location” would be misleading because MyBSWHealth is a system-wide digital portal.
For an appointment, use the location shown in MyBSWHealth and confirm the exact facility before traveling.
BSW MyChart / MyBSWHealth FAQs
1. Is BSW MyChart the same thing as MyBSWHealth?
“BSW MyChart” is a common search phrase, but Baylor Scott & White Health’s current patient portal is branded MyBSWHealth. Use my.bswhealth.com or the official MyBSWHealth app for Baylor Scott & White care.
2. Where is the official Baylor Scott & White patient portal login?
The current official portal is my.bswhealth.com. The login screen accepts a MyBSWHealth username, which Baylor notes may be your email address, and includes account recovery, account creation and guest payment.
3. What number do I call for MyBSWHealth technical support?
The current MyBSWHealth login page lists Patient Technical Support at 855-691-0180, Monday-Friday 7:00 a.m.-8:00 p.m. and Saturday-Sunday 7:30 a.m.-4:30 p.m.
4. Do I use the regular Epic MyChart app for Baylor Scott & White?
Baylor Scott & White has its own MyBSWHealth app for iPhone and Android. Use the app published by Baylor Scott & White rather than assuming you need the generic MyChart app.
5. Can I create a MyBSWHealth account before my first Baylor Scott & White appointment?
Yes. Baylor Scott & White’s current patient-portal page says even first-time patients can create a MyBSWHealth account and begin making online doctor appointments.
6. How long should I expect to wait for a reply to a MyBSWHealth provider message?
Baylor Scott & White’s current MyBSWHealth app guide says a provider will typically reply within 48 hours. Messages are intended for non-urgent matters and should not be used for emergencies.
7. Why is the Launch Video Visit button missing?
Baylor Scott & White says eCheck-In must be completed before the Launch Visit button appears. For 24/7 video visits, the button can appear up to five minutes before the scheduled visit.
8. Can I use MyBSWHealth to manage my child’s or another adult’s care?
Yes, when approved through Family Account Management or the appropriate proxy process. Baylor Scott & White says proxy access is not limited to family members, and the requesting user must be at least 18 to request access to another person’s medical record.
9. Can I request Baylor Scott & White medical records without MyBSWHealth?
Yes. Baylor Scott & White partners with HealthMark for online formal record requests when a patient does not have a MyBSWHealth account, and it also provides paper authorization, fax, email and mail options.
10. Is the Baylor Scott & White Health Plan member portal the same as MyBSWHealth?
No. MyBSWHealth is primarily the clinical patient portal. The BSW Health Plan member portal provides insurance tools such as ID cards, copays, coinsurance, deductibles, claims and authorizations, although some plan information can also appear in linked MyBSWHealth accounts.
Shortest Safe Path
I already have an account
Use the official MyBSWHealth login and keep credentials on Baylor’s portal.
Open MyBSWHealthI need an account
Use Create account on the official portal or download Baylor’s MyBSWHealth app.
Account optionsI need billing or records
Use Baylor’s dedicated billing or medical-record workflow rather than technical support.
Billing routes • Record routesThe portal will not work
Try account recovery, update the app, then call MyBSWHealth technical support if needed.
855-691-0180Independent guide: MyChart-Health.org cannot access Baylor Scott & White patient accounts, records, bills, appointments, insurance claims, proxy permissions or medical messages. Portal features, prices, support hours, insurance participation and virtual-care availability can change; use the official Baylor Scott & White pages linked above for the final account-specific step.