Carilion MyChart: Login & Patient Portal Guide
Carilion MyChart is the secure patient portal for appointments, eCheck-In, lab results, prescription renewals, billing, payment plans, proxy access, medical records and secure messages with your care team.
This guide gives the official links, support number, billing contacts, Roanoke hospital address, app setup, video visit help, records guidance and troubleshooting steps without asking for private patient information.
Quick answer: use the official Carilion MyChart login page to sign in, the official sign-up page to create an account, the official “Forgot login information?” link if access fails, and Carilion billing pages for bill pay, guest pay and zero-interest payment plans. This article is only a guide; secure actions must happen on Carilion or MyChart official pages.
Important privacy warning: this page does not process logins, payments, activation codes, medical messages, prescription requests, records, appointment changes or identity verification. Do not enter passwords, verification codes, billing information or private health information on this website.
Official Carilion MyChart Login
The safest path is direct: open Carilion’s official MyChart login page, confirm you are on the Carilion MyChart domain, then sign in there only. Do not use copied login boxes, social comments, popup forms or “support” chats that ask for credentials.
Open official login
Use Carilion MyChart for appointments, eCheck-In, lab tests, prescription refills, educational health videos and secure provider-office communication.
Fix browser basics first
The official login page warns that JavaScript and cookies must be enabled. If the page will not load, fix browser settings before assuming your account is blocked.
Need help?
Carilion lists MyChart support at 866-865-3464 and also provides an online service request option from the official MyChart page.
Which Carilion MyChart Link Should You Use?
Most users need one correct action, not a list of random links. Use the table below to choose the safest official route.
| Task | Official route | What to do | Safety warning |
|---|---|---|---|
| Sign in | MyChart login | Open the portal directly and sign in only there. | Never type credentials into a guide article or copied login form. |
| Create account | Sign up | Enter your information, verify your identity and choose a username/password on the official page only. | Do not share identity verification details on third-party sites. |
| Activate account | Activation route | Use official activation only if Carilion or your provider gave you access instructions. | Lost or expired access codes should be handled by the issuing provider office. |
| Forgot username/password | Forgot login links | Use the forgot username or forgot password options on the official login page. | Do not send verification codes to anyone. |
| Pay a bill | Payments and billing | Sign in to MyChart, pay as guest, or use Carilion billing instructions. | CAR-prefixed accounts may require a separate payment route noted by Carilion. |
| Use mobile app | MyChart guide | Download the MyChart app, then find Carilion Clinic under Virginia. | Avoid unofficial APKs and lookalike apps. |
Official Support Numbers, Address and Local Carilion Tips
Use the right public Carilion contact for the job. A MyChart access problem, bill question, appointment question, record-copy request and Roanoke campus direction issue are different tasks.
| Need | Official public resource | When to use it |
|---|---|---|
| MyChart support | 866-865-3464 | Login help, signup help, technical help, password recovery or MyChart payment technical help. |
| General Carilion contact | 800-422-8482 | Finding a department, location, provider or general routing when you are not sure where to begin. |
| Billing Customer Service | 540-983-4294 or 866-720-3742, Monday–Friday, 8 a.m.–6 p.m. | Questions about the bill itself, payment plans, statement issues or billing correspondence. |
| Billing email | billingservice@carilionclinic.org | Non-urgent billing questions. Do not email passwords, card details or unnecessary private medical details. |
| Roanoke Memorial Hospital | 1906 Belleview Ave, Roanoke, VA 24014; 540-981-7000 | Map orientation for Carilion Roanoke Memorial Hospital only. Your visit may be at another Carilion location. |
| Medical records email | release_request@carilionclinic.org | Formal medical record copy requests with required authorization and photo ID through official instructions. |
| Text reminders | Text START to 65097 | Carilion appointment reminder texts. STOP opts out and HELP requests instructions. |
Local tip 1: Roanoke campus is not every visit
Carilion has hospitals, clinics, urgent care sites and specialty offices across western Virginia. Use the address inside your appointment details before driving.
Local tip 2: watch construction and parking notices
Carilion’s Roanoke Memorial pages may show driveway, entrance, garage or detour updates. Check official location notices before a hospital visit.
Local tip 3: call the right team
Use MyChart Support for portal access, Billing Customer Service for balances, the provider office for medical questions, and HIM for formal records.
How to Sign Up for Carilion MyChart
Carilion says MyChart can be activated online from desktop or mobile app. The sign-up route asks you to enter personal information, verify your identity and choose a username and password on the official MyChart site only.
Start from the official sign-up page
Use Carilion’s official MyChart sign-up page. Do not use a copied account form or enter identity details into a third-party guide.
Use no-code verification when available
Carilion’s virtual visit guidance says patients can sign up by entering personal information and answering questions to verify identity, with no code required.
Use activation if you have instructions
If a provider office gave you an access letter or activation code, complete that step only on Carilion’s official MyChart activation route.
Ask the issuing provider if the code is expired
Carilion’s FAQ says lost, expired or missing access codes should be handled by the provider office that issued the access letter.
Signup safety: identity verification belongs only on Carilion’s official MyChart page. This guide intentionally does not reproduce private sign-up fields.
Carilion MyChart App Setup
The MyChart mobile app is free. Carilion’s FAQ says after downloading the app, find Carilion Clinic listed as a Virginia provider and use your existing MyChart username and password to sign in.
Download official MyChart
Use the official MyChart app from Apple or Google. Do not install portal apps from APK sites, file-sharing pages or social links.
Select Carilion Clinic
Inside the app, search for Carilion Clinic under Virginia. This helps avoid logging into the wrong organization’s MyChart.
Use the website when needed
The app is convenient, but some billing, record-sharing or account settings may be easier to complete on the full MyChart website.
Carilion MyChart Problem Helper
This tool does not collect personal information. Choose the issue and it gives a safe next step with the official route.
Forgot Username, Password or Access Code?
Use the official forgot username or forgot password links from Carilion’s login page. Do not send codes, screenshots or account details to anyone claiming they can recover the account for you.
Forgot password
Carilion’s FAQ says to use the Forgot Password link on the official sign-in page to reset your password online.
Forgot username
Use the Forgot MyChart Username link on the official sign-in page. Do not request username help from third-party pages.
Lost or expired code
If your access code is lost, expired or never arrived, Carilion says to contact the provider office that issued your access letter.
Messages, Care-Team Replies and When Not to Use MyChart
MyChart messaging is convenient, but it is not emergency care. Carilion’s terms say electronic inquiries may need clinical staff review and patients should allow at least three business days for response.
Use messages for
- Non-urgent follow-up questions.
- Questions about your personal medical issues.
- Medication or refill clarification when appropriate.
- Updating information that appears incorrect in MyChart.
- Care questions tied to the correct patient account.
Do not use messages for
- Medical emergencies or severe symptoms.
- New, undiagnosed or complex medical problems that need an appointment.
- Questions requiring immediate response.
- Another family member’s care from the wrong account.
- Private information you are not comfortable keeping in the medical record.
Emergency warning: Carilion says emergency situations requiring immediate attention should not be submitted electronically. Use emergency services or urgent care instructions for dangerous symptoms.
Test Results, Health Summary and Information Accuracy
Many patients log in because a lab result arrived. Carilion’s FAQ says most labs and test results are available as soon as finalized, but some tests may be withheld by law until a face-to-face visit.
Results may appear before comments
Results are released to MyChart when sent to the ordering provider. You may see a result before the clinical team has interpreted it for you.
What health data can show
Carilion lists allergies, care team members, clinical notes, immunizations, labs, medications, problems, procedures, vital signs and more.
If information is wrong
Carilion says MyChart information comes from the electronic medical record. Ask your provider to correct it at a visit or message them through MyChart.
Result safety: results may also be available to third-party apps that you have allowed to access your data. Use care when connecting outside apps to your medical record.
Appointments, eCheck-In, Waitlist and Text Reminders
Carilion says patients can schedule most on-site visits directly through MyChart. If online scheduling is not available, contact the doctor’s office.
Schedule a visit
Use MyChart to schedule your next appointment when the visit type is supported. Some Carilion primary care and pediatric practices support direct scheduling.
Join a waitlist
Carilion’s helpful tips say you may be able to use Notify Me to join a waitlist and receive alerts if an earlier appointment becomes available.
Text reminders
Carilion says text START to 65097 to receive text appointment reminders. STOP opts out and HELP requests instructions.
Arrival tip: eCheck-In saves time, but it does not replace arriving at the correct Carilion location with enough time for parking, wayfinding, elevators and front-desk instructions.
Urgent Care, Save a Spot and Video Visits
Carilion uses MyChart for more than routine visits. The MyChart guide says you can reserve urgent care visits in the MyChart app under “Find Care Now,” then complete eCheck-In and sign forms using eSignature before arrival.
Save a Spot
Use VelocityCare’s Save a Spot feature to find nearby urgent care availability and reserve a convenient time when appropriate.
Scheduled video visits
Existing patients may contact the provider office or sign in to MyChart to schedule a virtual visit when supported by the provider.
On-demand online care
Carilion Now offers on-demand virtual care for many non-emergency needs. It is separate from a routine MyChart guide but may send a visit summary to MyChart.
Carilion MyChart Billing, Guest Pay and Payment Plans
Carilion says patients can now pay bills in the same place where they view health information and contact the care team: MyChart. Billing is sensitive, so only use official pages.
Pay through MyChart
Sign in to MyChart to view billing statements, insurance adjustments, pay your bill or set up a zero-interest payment plan.
Pay as guest
To pay as guest, Carilion says you need the guarantor account number or visit number from your bill.
Zero-interest plan
Carilion says new payment plans have zero interest. Former Carilion Bill Pay payment plans may move to the new program automatically in some cases.
Billing micro-steps inside MyChart
- Go to Billing.
- Open Billing Summary.
- Select the account you want to review.
- Choose Pay Now for the correct account.
- Enter payment details only on the official MyChart page.
- Review details and submit the payment.
Billing details that matter
- CAR-prefixed accounts may need the separate CAR Account Payment route.
- Billing questions go to Billing Customer Service, not MyChart technical support.
- Payments by mail go to Carilion Clinic, P.O. Box 824579, Philadelphia, PA 19182.
- Other patient billing correspondence goes to P.O. Box 13966, Roanoke, VA 24038.
- In-person patient payment window: 101 Elm Ave., 3rd Floor, Roanoke, VA 24013.
Payment safety: this guide never collects card, bank, guarantor, visit number or account-number information. Start from Carilion’s official billing page or your logged-in MyChart billing area.
Medical Records, Release Forms and HIM Contacts
MyChart can show many health details, but formal physical copies of medical records require Carilion’s official record request process. Carilion says requests must go through verification and can take one to two weeks after receipt.
Formal record request checklist
- Use Carilion’s official medical records page.
- Complete the release form.
- Include a photocopy of picture ID, such as a driver’s license.
- Email the request and ID to release_request@carilionclinic.org when appropriate.
- Ask for a cost estimate if a fee may apply.
Common HIM contacts
- Carilion Roanoke Memorial Hospital HIM: 540-981-7146; fax 540-981-7868.
- Carilion New River Valley Medical Center HIM: 540-731-2188; fax 540-731-2607.
- Carilion Franklin Memorial Hospital HIM: 540-489-6589; fax 540-483-9785.
- Carilion Giles Community Hospital HIM: 540-922-4167; fax 540-921-5016.
- Carilion Tazewell Community Hospital HIM: 276-988-8727; fax 276-988-0930.
Proxy Access, Spouse Access and Teen MyChart Rules
Proxy access is the safe way to view or help manage another person’s health information. It is better than password sharing and helps avoid confusion when messaging about the wrong person.
Family proxy access
Carilion says proxy access can allow parents, guardians or approved caregivers to connect to a family member’s information from their own MyChart account.
Spouses need separate accounts
Carilion’s FAQ says spouses should not share a MyChart account. Each adult needs their own account and appropriate release or proxy access.
Teen access limits
Carilion notes teens age 12–17 have rights to limit proxy access to personal health information. Parent/guardian access may become limited view.
MyChartCentral, Lucy and Third-Party Health Apps
Carilion’s FAQ explains that MyChartCentral can connect multiple MyChart accounts in one place, and Lucy can act as a personal health record. Carilion also has rules for sending medical record data to third-party apps.
MyChartCentral
MyChartCentral is a hub that can access Carilion MyChart, other MyChart accounts and Lucy with a single username and password.
Lucy personal record
Lucy can store a copy of your medical record and follow you if you move or your insurance changes. Update it from My Linked Records.
Health app sharing
Carilion says app-sharing requests require an active Carilion MyChart account, and third-party apps must be registered with Epic before sharing occurs.
App privacy tip: Carilion protects data while it is in Carilion systems. Once you authorize transfer to a third-party app, that app vendor becomes responsible for the security of that data.
Privacy, Scam and Portal Safety Checklist
A high-trust Carilion MyChart page should help users avoid fake login pages, fake billing links and unsafe credential sharing.
Before you sign in
- Start from Carilion’s official MyChart page.
- Confirm cookies and JavaScript are enabled.
- Use your own device whenever possible.
- Do not save portal access on public computers.
- Do not share verification or recovery details.
Before you pay
- Use Carilion’s official billing or MyChart guest-pay route.
- Check if your account has a CAR prefix before using MyChart payment.
- Call Billing Customer Service if the balance looks wrong.
- Keep payment confirmation records.
- Ask about financial assistance if you need help paying.
Before you message
- Use messages for non-urgent issues only.
- Choose the correct patient account before sending family-related messages.
- Remember messages become part of the medical record.
- Do not upload sensitive photos unless needed for care.
- Use emergency care for dangerous symptoms.
Carilion Roanoke Memorial Hospital Map and Directions
This map is for Carilion Roanoke Memorial Hospital orientation only. Carilion has many locations, so your appointment details are still the best source for the exact building, entrance, parking area and arrival time.
Helpful Carilion MyChart Video Visit Guide
Carilion’s official virtual visit guide includes tutorial videos for preparing for a visit, technology needs, troubleshooting, scheduling video visits with MyChart, scheduling without MyChart and TytoCare. The video below is included for visual orientation only.
Carilion MyChart FAQ
Is this the official Carilion MyChart website?
No. This is an independent guide. Use the official Carilion MyChart links in this article to sign in, sign up, pay a bill or request support.
Where do I log in to Carilion MyChart?
Use the official Carilion MyChart login page at mychart.carilionclinic.org. Do not type login details into third-party guide pages.
How do I sign up for Carilion MyChart?
Use Carilion’s official MyChart sign-up page. The official flow asks you to enter personal information, verify identity and choose a username and password.
Does Carilion MyChart cost money?
No. Carilion’s FAQ says MyChart is a free service offered to patients.
What is the Carilion MyChart support number?
Carilion lists MyChart support at 866-865-3464. Use this for MyChart access or technical questions.
What if my Carilion MyChart access code expired?
Carilion says to contact the provider office that issued the access letter. They can issue a new activation code if appropriate.
Can I use the MyChart app for Carilion Clinic?
Yes. Download the official MyChart app, find Carilion Clinic under Virginia, then sign in with your existing username and password.
Can I pay a Carilion bill through MyChart?
Yes. Carilion says patients can sign in to MyChart to view and pay bills or set up a zero-interest payment plan. Guest pay is also available for eligible bills.
What do I need for Carilion Pay as Guest?
Carilion says guest pay requires the guarantor account number or visit number from your bill.
Who do I contact for Carilion billing questions?
Billing Customer Service can be reached at 540-983-4294 or toll free at 866-720-3742, Monday through Friday, 8 a.m. to 6 p.m. Automated services are offered after hours.
How fast does Carilion respond to MyChart messages?
Carilion says patients should allow at least three business days for electronic inquiry responses. Response time can vary depending on staff availability and the issue.
Can I use Carilion MyChart for emergencies?
No. Carilion says emergency situations requiring immediate attention should not be submitted electronically. Use emergency services or urgent care guidance.
Why can’t I see my test results?
Most labs and test results are available when finalized, but some may be withheld by law until a face-to-face visit. Results may appear before provider interpretation.
What information can I see in Carilion MyChart?
Carilion lists allergies, assessment and plan of treatment, care team members, clinical notes, goals, health concerns, immunizations, labs, medications, demographics, problems, procedures, smoking status and vital signs.
Can spouses share one Carilion MyChart account?
No. Carilion says each adult must establish their own MyChart account. Use proxy access when one person needs approved access to another person’s record.
How does teen proxy access work?
Carilion says teens age 12–17 have rights to limit proxy access. Parent or guardian access may be limited, and both parent and teen may need to sign a form.
How do I request formal Carilion medical records?
Use Carilion’s official medical records page, complete the release form, include photo ID and follow the email, mail, fax or in-person instructions.
What is MyChartCentral and Lucy?
MyChartCentral can connect multiple MyChart accounts in one place. Lucy is a personal health record where you can organize medical information.
What does texting START to 65097 do?
Carilion says texting START to 65097 begins text appointment reminders. STOP opts out and HELP requests instructions. Message and data rates may apply.
Can I share my Carilion record with a third-party app?
Carilion says requests to share information with medical record apps require an active Carilion MyChart account, and apps must be registered with Epic before Carilion will share information.
Final Safe Path for Carilion MyChart
Start with the official Carilion MyChart login, use official sign-up or activation if you need an account, use forgot-login links or support if access fails, download only the official MyChart app, and use Carilion’s official billing and medical-record pages for payment or document requests.
This article includes practical details so users only need to visit Carilion or MyChart official portals to perform secure actions such as signing in, paying, scheduling, messaging, downloading records or completing eCheck-In.