Erlanger MyChart: Login & Patient Portal Guide
Erlanger MyChart is the secure patient portal for Erlanger Health patients. It works on a computer, tablet or smartphone and helps patients follow records, messages, appointments, refills, bills and visit summaries.
This guide gives the official login path, sign-up help, MyChart Help Desk, app setup, billing numbers, medical-record details, proxy access, parking, locations and local Chattanooga tips without asking for private patient information.
Quick answer: the official Erlanger MyChart login is hosted at mychart.erlanger.org. Use it to message your doctor, view test results, request prescription refills, manage appointments, review past visits and pay bills. For MyChart help, Erlanger lists 844-529-9912 and mycharthelp@erlanger.org.
Important safety warning: this article is not the Erlanger MyChart portal and cannot access your records, account, bills, appointments, messages or prescriptions. Do not enter usernames, passwords, activation codes, Social Security details, dates of birth, payment details, insurance details or medical information here. For a medical emergency, dial 911.
Official Erlanger MyChart Login
Use the official Erlanger MyChart login for your Erlanger Health patient portal tasks. A safe guide should send you to the real portal; it should never copy the login box or ask for your MyChart username, password or activation code.
Open the official portal
Use the Erlanger MyChart domain for sign-in, results, messages, appointments, prescription refills, visit summaries and bills.
Use the official help desk
Erlanger lists the MyChart Patient Support Line at 844-529-9912 and email at mycharthelp@erlanger.org.
Check browser settings
The MyChart login page can require JavaScript and cookies. If the page does not load, use an updated browser and avoid settings that block login cookies.
Which Erlanger MyChart Link Should You Use?
Most visitors need one exact action. This table sends each task to the official Erlanger or Erlanger MyChart route and helps avoid unsafe copycat pages.
| Task | Official route | Micro-step | Do not do this |
|---|---|---|---|
| Log in | Erlanger MyChart Login | Open the official page and sign in only there. | Do not enter login details on this guide. |
| Create account | Erlanger MyChart Sign Up | Enter personal information only inside the official sign-up page. | Do not share SSN digits, activation codes or identity answers elsewhere. |
| Forgot password | Account Recovery | Use official recovery or call 844-529-9912. | Do not send passwords or codes by email. |
| Pay a bill | Pay as Guest | Use official Guest Pay or sign in and click Billing. | Do not pay from random texts, popups or ads. |
| Get estimate | Guest Estimates | Use the official MyChart estimate tool when available. | Do not assume an estimate is the final bill. |
| Request records | Medical Records | Use official Health Information Management instructions for formal copies. | Do not send records to unknown email addresses. |
Erlanger Support Numbers, Addresses and Local Tips
Erlanger uses different numbers for MyChart, medical records, billing, physician bills, complaints and main campus routing. Use the right one first.
| Need | Official detail | Best use |
|---|---|---|
| MyChart Help Desk | 844-529-9912 • mycharthelp@erlanger.org | Login, activation code, password, sign-up, technical MyChart and portal support. |
| Erlanger main phone | 423-778-7000 | General routing, main campus and hospital information. |
| Erlanger Baroness Hospital | 975 E. 3rd Street, Chattanooga, TN 37403 • Main: 423-778-7000 | Downtown Chattanooga main campus, inpatient hospital, Medical Mall and parking orientation. |
| Children’s Hospital at Erlanger | 910 Blackford Street, Chattanooga, TN 37403 • 423-778-6011 | Children’s care, parent/guardian proxy questions and pediatric visit navigation. |
| Medical Records / HIM | 423-778-4156 • Erlanger, Attention: Health Information Management, 975 E. Third St., Chattanooga, TN 37403 | Formal record copies, authorization questions and health-information requests. |
| Billing concerns | 423-778-5150 • BillingInquiries@erlanger.org | General billing concerns listed on Erlanger’s Contact Us page. |
| Patient Financial Services | 423-778-9805 • BillingInquiries@erlanger.org | Billing questions or concerns listed on Erlanger’s financial assistance page. |
| Erlanger physician bill | 423-778-3274, Monday-Friday, 8:30 AM-4:30 PM | Questions about an Erlanger physician bill. |
| Compliment or complaint | 423-778-7990 | Patient experience concern, compliment or complaint routing. |
Local tip: one campus has many entrances
Baroness Hospital, Children’s Hospital, Medical Mall, Miller Eye Center and specialty offices are close together. Use your appointment details before choosing a garage or door.
Local tip: validate parking when eligible
The Baroness/Medical Mall garage is open 24/7/365 and costs $3, but Erlanger lists several validation categories, including discharged patients, ER patients, some surgical/cancer patients and veterans.
Local tip: use ErlangerNOW before arriving
ErlangerNOW can help with wayfinding, parking spot saving, provider search, MyChart access, push notifications and common resources.
How to Sign Up for Erlanger MyChart
Erlanger sign-up should happen only on the official MyChart page, during an office visit, or through official support. The sign-up form explains that Erlanger needs information to find your patient record and grant a MyChart account.
Open the official sign-up page
Use the official Erlanger MyChart sign-up page. It asks for personal information only inside the secure portal workflow.
Complete the official steps
The official sign-up page lists the process as entering personal information, verifying contact information or identity, and choosing a username and password.
Use an activation code quickly
Erlanger’s FAQ says activation codes expire after 14 days and are no longer valid after the first time they are used.
Call if the code does not arrive
The official sign-up page says activation instructions may be sent by mail or email within a week. If you do not receive the activation code, call 844-529-9912.
Sign-up safety: the official sign-up page may ask for sensitive details such as name, date of birth, sex, last four digits of SSN, email and phone. Enter those only on the official Erlanger MyChart page, never on a guide website.
Erlanger MyChart App and ErlangerNOW App
Erlanger gives patients two useful app paths: the Epic MyChart app for portal access and ErlangerNOW for wayfinding and Erlanger resources. Use both only from official app stores.
Use the official MyChart app
Install Epic’s MyChart app, then choose Erlanger Health as the healthcare organization before signing in.
Use ErlangerNOW for navigation
ErlangerNOW helps navigate to hospitals and practices, save a parking spot, access MyChart, browse providers, receive push notifications and request Uber from the app menu.
Secure your device
Use MyChart only on a personal phone with a screen lock and updated operating system. Sign out fully on any shared computer.
Erlanger MyChart Problem Helper
Use these no-login troubleshooting cards. They do not collect private information and point users back to official Erlanger routes.
I cannot log in
Start again from the official Erlanger MyChart login page. Make sure cookies and JavaScript are enabled. Use an updated browser or the official MyChart app.
I need to sign up
Use the official sign-up page, ask for an activation code during a clinic visit, or call the MyChart Patient Support Line at 844-529-9912.
My activation code expired or does not work
Erlanger says activation codes expire after 14 days and become invalid after first use. Contact the MyChart Patient Support Line at 844-529-9912 or email mycharthelp@erlanger.org.
I need billing help
Use official MyChart billing or Pay as Guest. For billing concerns, Erlanger lists Patient Financial Services contact routes, including 423-778-5150 on the Contact Us page and 423-778-9805 on the financial assistance page.
I need medical records
Use the official Medical Records page. For questions, Erlanger lists Health Information Management at 423-778-4156.
I need proxy or family access
Use official proxy forms. Children’s Hospital at Erlanger explains that child, teen and adult proxy access has different form and signature requirements.
What You Can Do in Erlanger MyChart
Erlanger describes MyChart as a way to access, monitor and follow your healthcare. Features can vary by account, provider, visit type and released information.
| Need | What Erlanger MyChart supports | Practical use | Official help |
|---|---|---|---|
| Medical information | Review medications, medical and surgical histories, immunizations and allergies. | Check details before visits and ask your provider to correct errors. | MyChart overview |
| Test results | View test results and provider comments after release. | Most results are viewable 4 days after being resulted; pathology is 30 days. | Results FAQ |
| Messages | Secure email directly to your physician or care team. | Use for non-urgent questions only; replies are generally 1–3 business days. | Log in |
| Prescriptions | Request refills for refillable medications. | Request early enough for provider/pharmacy review. | Open medications |
| Appointments | View upcoming and past appointments and schedule next appointments when available. | Review building, time, arrival instructions and pre-visit needs. | Open visits |
| Visit summaries | Review after-visit summaries, provider instructions and visit details. | Save or review follow-up instructions after care. | Review past visits |
| Billing | View statements and pay bills online. | Use official MyChart billing or Pay as Guest only. | Pay as Guest |
| ErlangerNOW | Navigation, parking spot saving, MyChart access, provider search and push notifications. | Download before a visit to reduce parking and arrival confusion. | ErlangerNOW |
Test Results, Medical Records and Health Information
Erlanger MyChart gives quick access to parts of your electronic record, but it is not the same as a formal full medical-record request. Use MyChart for convenient viewing and Health Information Management for formal records.
When results appear
Erlanger’s FAQ says test results are released after physician review. Most test results are viewable 4 days after being resulted; pathology results are viewable 30 days after being resulted.
Why a result may be missing
The FAQ says providers determine which results are accessible through MyChart and may choose not to release certain results electronically.
Formal records request
Mail medical-record authorization to Erlanger, Attention: Health Information Management, 975 E. Third St., Chattanooga, TN 37403. For questions, call 423-778-4156.
Result-reading tip: read the full result, provider comments and visit instructions. Do not make major medical decisions from a single flagged value without clinical context.
Messages, Care-Team Replies and Urgent-Care Warning
Erlanger MyChart messaging is for secure, non-urgent communication. Erlanger’s FAQ says messages generally receive an answer within 1–3 business days and MyChart should not be used for urgent situations.
Use messages for routine questions
Use messages for follow-up questions, medication clarification, visit instructions or non-urgent care-team communication.
Allow 1–3 business days
Do not send repeated messages for the same issue unless the care team asks. Call the medical center if the issue needs immediate attention.
Do not message from the wrong chart
Erlanger’s FAQ warns that asking about another family member from your own account may place information in the wrong health record and could jeopardize medical care.
Urgent rule: do not use MyChart for urgent or emergency situations. Contact your medical center for immediate attention, or dial 911 if it is an emergency.
Prescription Refills in Erlanger MyChart
Erlanger MyChart lets you request refills for refillable medications. A refill request is not always instant approval; pharmacy review, provider review, lab work or an appointment may still be needed.
Before requesting a refill
- Log in only through the official Erlanger MyChart portal.
- Open the medication or refill area.
- Confirm the medication is marked refillable.
- Check your pharmacy and contact information.
- Request early enough for normal processing.
When MyChart is not enough
- Call your pharmacy if the refill is already at the pharmacy.
- Call the provider office for urgent medication instructions.
- Do not wait until the last dose for critical medications.
- Use emergency care for severe reactions or dangerous symptoms.
- Do not share medication screenshots publicly.
Erlanger Billing, Pay as Guest and Payment Plans
Erlanger says secure bill pay for current patients is available online through Erlanger MyChart. Current patients can visit mychart.erlanger.org, pay as guest or create an account and click Billing.
Pay as Guest
Use official MyChart Guest Pay if you need to pay without signing in. Confirm the address begins with the official Erlanger MyChart domain.
Signed-in billing
Sign in to view previous and current statements and pay a bill online. Signed-in billing may give more context than guest payment.
Payment plans
Erlanger’s payment page says account balances are to be paid 30 days from the statement date, and patients unable to pay in full should contact Patient Financial Services to make payment plans.
| Billing need | Official detail | Practical action |
|---|---|---|
| General billing concern | 423-778-5150 • BillingInquiries@erlanger.org | Use for billing concerns listed on the Contact Us page. |
| Financial assistance billing questions | 423-778-9805 • BillingInquiries@erlanger.org | Use for billing concerns listed on the Financial Assistance Policy page. |
| Physician bill | 423-778-3274, Monday-Friday, 8:30 AM-4:30 PM | Use when your bill is specifically from an Erlanger physician. |
| Open accounts before October 2017 | Erlanger’s payment process page links separate information for accounts dated before October 2017. | Do not assume old balances are handled the same way as current MyChart billing. |
Payment safety: do not pay from random texts, search ads, comments, popups or lookalike pages. Start from Erlanger’s official MyChart, official Pay as Guest or official billing pages.
Erlanger Proxy, Teen and Adult Family Access
Proxy access lets a parent, guardian, caregiver, spouse or authorized person access another patient’s MyChart information when the correct forms and approvals are completed. Use proxy access instead of password sharing.
Child access
Children’s Hospital at Erlanger says Proxy Access Forms are available for parents or guardians to access a child’s medical record in MyChart. Forms can be filled out in the physician’s office or downloaded and returned electronically.
Teen access age 12–17
Erlanger’s Children’s proxy page says if the child is between ages 12 and 17, the child must sign the 12–17 Year Old Patient MyChart Agreement.
Adult proxy access
The adult proxy form can be used for parents, spouses, legal guardians, Durable Power of Attorney and others. Both the patient and requestor must sign for access.
Proxy safety: correct forms must be filled out, signed and scanned by authorized Erlanger associates before access is granted. Do not share passwords to manage another person’s care.
Erlanger Western Carolina Hospital Portal Note
Erlanger Western Carolina Hospital has a special patient portal transition note. This matters for patients searching for old records or service dates around the Western Carolina campus.
All Erlanger MyChart users
The Western Carolina patient portal page links all Erlanger MyChart users to the official Erlanger MyChart portal.
Records from Feb. 22, 2022 to June 30, 2025
The same page lists MyCareCorner for EWCH patient service records from February 22, 2022 to June 30, 2025.
Records before Feb. 22, 2022
The page also lists a separate “My EWCH” route for patient service records before February 22, 2022.
Old record tip: if you received care at Erlanger Western Carolina Hospital, check the service date before assuming everything is in the same portal.
Erlanger Parking and Arrival Tips
Parking and entrances matter at Erlanger’s downtown campus. Use your appointment message first, then the official parking and visitor pages.
Main garage
The Erlanger Baroness Hospital and Medical Mall parking garage serves inpatient hospital, Medical Mall doctor appointments and Miller Eye Center patients. Enter off Central Avenue one half block north of East 3rd Street.
Hours and cost
The garage is open 24/7/365. Erlanger lists a $3 cost and several validation categories. Medical Mall valet operates Monday-Friday, 6 AM-6 PM, for $3.
Main entrance timing
Erlanger visitor information says Baroness Hospital visitors should enter from the main parking garage entrance from 9 AM to 9 PM and use the Emergency Department entrance after hours.
Transit tip: Erlanger’s parking page lists CARTA routes with 3rd Street stops at Erlanger Baroness Hospital, including 10A, 10C, 10G and 14 Mocs Express.
Wrong Portal Warning: Erlanger MyChart vs Similar Portals
“Erlanger MyChart” should mean the Erlanger Health portal at mychart.erlanger.org. Avoid wrong portals before signing in, paying or sending medical information.
| If you see this | What it likely means | What to do |
|---|---|---|
| mychart.erlanger.org | Official Erlanger MyChart portal. | Use it for Erlanger patient records, messages, refills, visits and bills. |
| ErlangerNOW | Erlanger’s navigation and resource app. | Use it for wayfinding, parking and MyChart access, but log in only through official MyChart. |
| MyCareCorner / My EWCH | Special Western Carolina Hospital service-date portal routes. | Use only if your EWCH service dates match the official transition notes. |
| Epic MyChart generic page | General MyChart app or software information, not Erlanger-specific support. | Use app stores for download, but Erlanger support for Erlanger account issues. |
| Erlanger associate or physician login | Staff or professional access, not patient MyChart. | Patients should use Erlanger MyChart. |
Erlanger MyChart Privacy, Scam and Safety Checklist
Patient portals involve sensitive health and billing information. Use this checklist before signing in, paying, messaging, sharing records or downloading apps.
Before signing in
- Use only mychart.erlanger.org or official erlanger.org links.
- Confirm the page belongs to Erlanger Health.
- Do not save passwords on shared computers.
- Use official app stores only.
- Call 844-529-9912 if access fails.
Before paying
- Use official MyChart billing or Pay as Guest.
- Do not pay from unknown texts, ads or popups.
- Check statement date and account details.
- Call billing before ignoring a confusing bill.
- Ask about payment plans before the balance becomes overdue.
Before messaging or sharing
- Use messages only for non-urgent questions.
- Use proxy access instead of password sharing.
- Do not post screenshots of results or bills publicly.
- Use medical records routes for formal copies.
- Call 911 for emergencies.
Erlanger Baroness Hospital Map and Directions
This map uses Erlanger Baroness Hospital’s main campus address at 975 East 3rd Street in Chattanooga. For your actual appointment, follow the exact clinic, building, floor, entrance and parking instructions in MyChart or your appointment reminder.
Erlanger MyChart Video Schema Note
I did not include a random YouTube embed or VideoObject schema because I did not find a clearly verified, current, official Erlanger MyChart YouTube video with complete upload metadata that is specific enough for this patient portal guide.
Schema-safe choice: no VideoObject schema is better than adding a weak or unrelated video. The official Erlanger MyChart, FAQ, billing, records, proxy and parking pages are more useful for patient actions.
Erlanger MyChart FAQ
Is this the official Erlanger MyChart website?
No. This is an independent guide. Use the official Erlanger links in this article to log in, sign up, pay a bill, request records or contact support.
What is the official Erlanger MyChart login?
The official Erlanger MyChart login is hosted at mychart.erlanger.org.
Is Erlanger MyChart free?
Yes. Erlanger’s MyChart FAQ says MyChart is a free service offered to patients.
What can I do in Erlanger MyChart?
You can view test results, review medications and visit summaries, message your physician, request prescription refills, manage appointments, see statements and pay bills.
What is the Erlanger MyChart Help Desk number?
Erlanger lists the MyChart Patient Support Line at 844-529-9912.
What is the Erlanger MyChart support email?
Erlanger lists MyChart support email as mycharthelp@erlanger.org.
How do I sign up for Erlanger MyChart?
Use the official Erlanger MyChart sign-up page, ask for an activation code during your clinic visit, or call the MyChart Patient Support Line at 844-529-9912.
How long does an Erlanger MyChart activation code last?
Erlanger’s FAQ says an activation code expires after 14 days and becomes invalid after the first time it is used.
What if I do not receive my activation code?
The official sign-up page says activation instructions may be sent by mail or email within a week. If you do not receive the code, call customer service at 844-529-9912.
When can I see test results in Erlanger MyChart?
Erlanger says results are released after physician review. Most test results are viewable 4 days after being resulted, while pathology results are viewable 30 days after being resulted.
Why are some results missing from MyChart?
Erlanger says providers can determine which types of test results are accessible through MyChart and may choose not to release certain results electronically.
How long does Erlanger take to reply to MyChart messages?
Erlanger’s FAQ says you will generally receive an answer within 1–3 business days.
Can I use Erlanger MyChart for urgent situations?
No. Erlanger’s FAQ says MyChart should not be used for urgent situations. Contact your medical center if immediate attention is required or dial 911 for emergencies.
Can I request prescription refills in Erlanger MyChart?
Yes. Erlanger MyChart lets patients request refills for refillable medications.
Can I pay an Erlanger bill online?
Yes. Erlanger says secure bill pay for current patients is available through Erlanger MyChart, either by paying as a guest or signing in and using Billing.
When is my Erlanger account balance due?
Erlanger’s payment process page says account balances are to be paid 30 days from the statement date. Contact Patient Financial Services if you cannot pay in full.
What number do I call for an Erlanger physician bill?
Erlanger’s payment process page says to call 423-778-3274 from 8:30 AM to 4:30 PM, Monday through Friday, for Erlanger physician bill questions.
How do I request Erlanger medical records?
Use the official Medical Records page. Erlanger lists Health Information Management at 423-778-4156 and the mailing address as Erlanger, Attention: Health Information Management, 975 E. Third St., Chattanooga, TN 37403.
Can I view a family member’s Erlanger MyChart record?
Yes, through proxy access. Erlanger’s FAQ says proxy access lets a parent or guardian log into their personal MyChart account and connect to a family member’s information after completing the required form.
Can spouses share one Erlanger MyChart account?
No. Erlanger’s FAQ says each adult must establish their own MyChart account due to the sensitive nature of medical information.
What is special about teen proxy access at Erlanger?
Children’s Hospital at Erlanger says patients ages 12–17 must sign the 12–17 Year Old Patient MyChart Agreement for proxy access.
What is ErlangerNOW?
ErlangerNOW is an Erlanger app that helps with wayfinding, parking spot saving, MyChart access, provider search, push notifications and commonly used Erlanger resources.
Where is Erlanger Baroness Hospital?
Erlanger Baroness Hospital is at 975 E. 3rd Street, Chattanooga, TN 37403. The main phone is 423-778-7000.
How much is parking at Erlanger Baroness Hospital?
Erlanger’s parking page lists the Baroness Hospital and Medical Mall parking garage as open 24/7/365 with a $3 cost, with validation available for several patient and visitor categories.
Does Erlanger Western Carolina use the same portal?
Erlanger Western Carolina Hospital says Epic MyChart is live. Its patient portal page also lists MyCareCorner for EWCH service records from February 22, 2022 to June 30, 2025 and another route for records before February 22, 2022.
Final Safe Path for Erlanger MyChart
The safest order is simple: confirm you are using Erlanger Health, open the official Erlanger MyChart login, call 844-529-9912 if access fails, pay only through official MyChart or Pay as Guest, use official proxy access instead of password sharing and dial 911 for emergencies.
This guide gives practical details inside the article so users only need to visit official Erlanger pages to perform secure actions like signing in, signing up, paying, messaging, requesting refills, viewing results, requesting records or finding a campus.