MyChart Cone: Login & Patient Portal Guide
Cone Health MyChart is the secure patient portal for Cone Health patients to view selected records, manage visits, send non-urgent messages, request refills, use proxy access, pay bills and prepare for virtual visits.
This guide keeps the practical details inside the article: official login links, support numbers, billing contacts, proxy rules, text-message short code, app setup, medical records help, local map and safe troubleshooting.
Quick answer: Cone Health’s official MyChart portal is at mychart.conehealth.com. Use it for login, sign-up, bills, records, test results, appointments, messages, prescription refills and proxy access. For portal help, call the MyChart Help Line at 336-832-4278. For billing and financial assistance, call 336-832-8014 or 866-479-8800.
Privacy warning: this independent guide does not log you in, recover accounts, send messages, access records or process payments. Do not enter your MyChart username, password, activation code, one-time code, billing details or private medical information on this website.
Official Cone Health MyChart Login and Safe Path
The correct Cone Health MyChart login should be opened from Cone Health’s official MyChart page or directly from the official MyChart domain. A guide page should not copy the MyChart login box or ask for your credentials.
Open the official portal
Use the official Cone Health MyChart login page when you need appointments, results, refills, records, messages or bills.
Expect cookies and JavaScript
MyChart login pages commonly require cookies and scripts. If the page shows an error, enable cookies, refresh, or try another trusted browser.
Use help before guessing
If login fails, use the official recovery links or call the Cone Health MyChart Help Line at 336-832-4278.
Which Cone Health MyChart Link Should You Use?
Most people searching “MyChart Cone” are trying to complete one specific task. Use the right official route instead of landing on an unrelated provider portal or third-party page.
| Task | Official route | Best next step | Avoid |
|---|---|---|---|
| Sign in | MyChart login | Open mychart.conehealth.com and sign in only there. | Copied login forms and third-party portal pages. |
| Get help with login | MyChart overview | Call 336-832-4278 if the issue is technical or account-related. | Sharing username, password or one-time codes. |
| Text message help | MyChart communications | Save 942717 and text HELP to 942717 if needed. | Responding to suspicious non-Cone short codes. |
| Billing questions | Patient Financial Services | Call 336-832-8014 or 866-479-8800. | Payment links from unknown texts, ads or comments. |
| Child proxy access | Child proxy form | Submit the official form by approved mail, email or provider-location routes. | Sharing a child’s or parent’s password. |
| Find a location | Find a Location | Search by city, ZIP, service or facility name. | Assuming one Cone Health address fits every appointment. |
Official Cone Health Numbers, Address and Local Resources
Cone Health has many hospitals, clinics and specialty locations. Use the right public number for your task. A MyChart guide should not ask for your private details to “help” with portal access.
| Need | Official resource | When to use it |
|---|---|---|
| MyChart Help Line | 336-832-4278 | Login, activation, password, technical portal help, app access, and virtual visit login issues. |
| MyChart text-message help | Text HELP to 942717 | Help with Cone Health MyChart text updates, care updates, billing notifications and prescription reminders. |
| Billing / financial assistance | 336-832-8014 or 866-479-8800 | Billing questions, financial assistance, patient statements, and payment questions. |
| Main Cone Health address | 1200 North Elm Street, Greensboro, NC 27401 | Use for broad organization orientation. Your appointment may be at a different Cone Health location. |
| Main Cone Health phone | 336-832-7000 | General Cone Health routing and Moses Cone Hospital main number. |
| Moses Cone Hospital listing | 1200 North Elm Street, Greensboro, NC 27401 | Moses Cone Hospital visit orientation. Official listing shows visiting hours as 7 a.m. to 8 p.m. daily. |
| Emergency | 911 | Medical emergencies. MyChart messages and this guide are not emergency-care tools. |
Local tip: check the exact campus
Cone Health has multiple locations in the Greensboro region and beyond. Your appointment instructions are more accurate than a generic map pin.
Billing tip: use the statement source
Use the official Patient Financial Services route for billing or financial assistance. If a payment link looks unusual, call the official number first.
Portal tip: save the help line
Cone Health lists the MyChart Help Line as 336-832-4278. Save it before a virtual visit or appointment so you are not searching while stressed.
How to Sign Up for Cone Health MyChart
Use only the official Cone Health MyChart website or app sign-up flow. Depending on your situation, you may use an activation route or online sign-up route shown inside the official portal.
Start from the official MyChart page
Open Cone Health’s official MyChart page first, then use the sign-up or login route shown there. Do not use copied forms from blogs or document websites.
Use activation only on the official portal
If you receive an activation code from Cone Health, use it only on the official MyChart page. Do not paste codes into third-party pages, screenshots, chats or comments.
Call support when the account will not verify
If the portal cannot verify you or the activation route fails, call the MyChart Help Line at 336-832-4278 instead of repeatedly guessing.
Sign-up safety: a patient portal sign-up can involve identity checks. Complete sensitive steps only on the official Cone Health MyChart website or the official MyChart app.
Cone Health MyChart App Setup
The official MyChart app is made by Epic. You can use it to connect to Cone Health, but available features depend on what Cone Health enables for your account and care relationship.
Download from official app stores
Use Apple App Store or Google Play only. Avoid APK downloads and unofficial patient portal apps.
Search for Cone Health
After installing the app, search for Cone Health or use the Cone Health MyChart website to connect your account.
Use the website if a feature is missing
The MyChart app notes that features can vary by healthcare organization. If something is missing, try the full website or contact Cone Health support.
Cone Health MyChart Problem Helper
This safe helper does not collect private information. Choose the issue and it gives the official next step.
Cone Health MyChart Text Messages and Short Code 942717
Cone Health states that MyChart-related text messages now come from the short code 942717. Texts can include care updates, billing notifications, prescription reminders and other MyChart-related notifications.
Save the short code
Save 942717 as Cone Health MyChart so important messages are easier to recognize.
Use HELP for text support
Cone Health says you can text HELP to 942717 or call the MyChart Help Line at 336-832-4278 for assistance.
Watch for imposters
Do not enter passwords or payment details through suspicious links. When unsure, open MyChart directly or call the official help line.
Cone Health Virtual Visit Checklist
Cone Health’s virtual-care guidance says MyChart users should prepare the device, camera, microphone, internet and private space before the appointment. Do not wait until the last minute to test your setup.
Before the visit
- Make sure your Cone Health MyChart account is active.
- Know your MyChart username and password.
- Use a laptop, desktop, tablet or phone with a front camera.
- Charge the device or keep power nearby.
- Use a clear audio setup such as speaker, headset or earbuds.
- Choose a well-lit private space.
When it is time to join
- Log in about 20 minutes before the appointment.
- Look for Begin Visit or Begin Video Visit.
- Test camera and microphone if the option appears.
- Select allow when the device asks for camera or microphone access.
- Keep notes and questions nearby.
- Call 336-832-4278 if you cannot log in.
Virtual visit tip: if you have trouble with camera or microphone after login, stay calm and follow the visit instructions. The care team may still be able to help you continue the visit.
What You Can Do in Cone Health MyChart
Cone Health describes MyChart as a free online tool for medical record and billing access. Feature access can vary by account, location, provider relationship and what is enabled for your care.
| Patient need | Where to look | What it helps with | Important limit |
|---|---|---|---|
| Test results | Test Results / Health Record | Viewing lab and health information when released to MyChart. | Ask your care team if a result is missing or confusing. |
| Appointments | Visits / Appointments | Viewing past and upcoming appointments and video visits. | Not every visit type can be self-scheduled online. |
| Messages | Messages | Non-urgent questions to your care team. | Not for emergencies or urgent symptoms. |
| Refills | Medications | Requesting refills when refill request options are available. | Some medications require appointment or provider review. |
| Billing | Billing / Wallet / Statements | Checking payment balance and billing-related tasks. | Use Patient Financial Services for complex billing questions. |
| Proxy access | Proxy / Family Access / Forms | Managing a child’s or family member’s records when approved. | Access changes for ages 12-17 and ends at age 18 for child proxy. |
Appointments, Provider Messages and Refills
MyChart can reduce phone calls for routine tasks, but it should not replace urgent care instructions. Use the portal for non-urgent actions and call directly for time-sensitive medical questions.
Appointments
Use MyChart to manage appointments when that feature is available for your provider or visit type. For location-specific questions, use the appointment details or call the clinic.
Messages
Use messages for non-urgent questions, medication clarification, follow-up questions or simple care-team communication.
Refills
Use the Medications area for refill requests when available. Request important refills early, especially before weekends, holidays or travel.
Emergency warning: MyChart messages are not for emergencies, severe symptoms, chest pain, trouble breathing, stroke symptoms, serious injury or urgent medication reactions. Call 911 or seek emergency care.
Medical Records, Test Results and Proxy Information
Cone Health says MyChart can help with medical record and billing access, and proxy access can help manage protected health information for family members such as a child or aging parent. MyChart does not always contain the complete legal medical record.
Use MyChart first
Check MyChart for test results, health information, billing details, visit summaries and selected records before requesting paper records.
Ask if something is missing
If a result, visit note or document is missing, it may not be released to MyChart yet or may require a formal medical-record request.
Use proxy access properly
Do not share passwords. Use Cone Health’s proxy forms and approved family-access process for children, caregivers or family members.
Cone Health Billing, Payment Balance and Financial Help
Billing is a high-risk task because fake payment links can look real. Use MyChart, Cone Health Patient Financial Services or the official Cone Health billing routes only.
Billing support numbers
Cone Health lists Patient Financial Services at 336-832-8014 or 866-479-8800 for billing and financial assistance questions.
Check payment balance
Cone Health clinic pages describe MyChart as a place to check payment balance and manage billing-related tasks when available.
Financial assistance questions
If costs are hard to manage, call Patient Financial Services before ignoring statements or payment deadlines.
Payment safety: do not pay through links from unknown texts, popups, comments or document-sharing websites. When unsure, open Cone Health MyChart directly or call Patient Financial Services.
Child Proxy, Adult Proxy and Family Access Rules
Cone Health’s child proxy form explains that a child’s MyChart record is accessed through the parent or guardian’s MyChart record. It also explains that access changes as a child gets older.
Ages 0-11
Full child access can be granted until the child’s twelfth birthday when approved through the official proxy process.
Ages 12-17
When a child turns 12, a new request form is required. Access becomes limited because of adolescent privacy laws.
Age 18
Child proxy access automatically terminates at age 18. The patient then has direct access to their own MyChart account.
Proxy form routes: Cone Health’s child proxy form lists return options including Health Information Management at 1200 N. Elm St., Greensboro, NC 27401, email to conehealthmychart@conehealth.com, or presenting the signed form at the child’s Cone Health provider location.
Cone Health MyChart Security Checklist
Patient portal searches attract lookalike pages. Use this checklist before you log in, pay a bill, answer a text, or share proxy documents.
Before you sign in
- Start from conehealth.com or mychart.conehealth.com.
- Do not use a login form copied into a guide page.
- Do not share usernames, passwords or activation codes.
- Use your own device when possible.
- Sign out fully on shared devices.
Before you answer a text
- Recognize official Cone Health text short code 942717.
- Text HELP to 942717 if you need text-message help.
- Do not enter passwords from unknown text links.
- Open MyChart directly when the message seems suspicious.
- Call 336-832-4278 when unsure.
Before you pay
- Use MyChart or official Cone Health billing routes.
- Call 336-832-8014 or 866-479-8800 for billing questions.
- Keep payment receipts and confirmations.
- Ask about financial assistance early.
- Do not pay through unknown ads or popups.
Cone Health Locations, Main Campus and Map
Cone Health’s main organization address is 1200 North Elm Street, Greensboro, NC 27401, but your appointment may be at a hospital, clinic, urgent care, imaging center or specialty office. Always check the exact appointment location in MyChart or your reminder message.
Helpful Cone Health MyChart Video Note
A relevant Cone Health MyChart video result exists online, but an official Cone Health YouTube source and exact upload-date metadata were not safely verified for schema during this build. To avoid structured-data errors, this article does not include VideoObject schema.
Best action: use the official Cone Health MyChart pages and help line for current login, billing, app, proxy, records and virtual visit instructions. Video content should be treated as extra guidance only.
MyChart Cone FAQ
Is MyChart Cone the same as Cone Health MyChart?
Yes. People often search “MyChart Cone” when they mean Cone Health MyChart, the official patient portal for Cone Health.
Where do I log in to Cone Health MyChart?
Use the official Cone Health MyChart login page at mychart.conehealth.com or start from Cone Health’s official MyChart page.
What is the Cone Health MyChart Help Line?
Cone Health lists the MyChart Help Line as 336-832-4278.
What number sends Cone Health MyChart text messages?
Cone Health says MyChart text messages now come from the short code 942717. For help, text HELP to 942717 or call 336-832-4278.
Can I use the MyChart app for Cone Health?
Yes. Download the official MyChart app from Apple App Store or Google Play, then search for Cone Health or connect through the Cone Health MyChart website.
Can I pay my Cone Health bill in MyChart?
MyChart and Cone Health billing resources can help with billing and payment-balance tasks. For billing questions, call Patient Financial Services at 336-832-8014 or 866-479-8800.
What is Cone Health Patient Financial Services phone number?
For billing and financial assistance, Cone Health lists 336-832-8014 and 866-479-8800.
Can I use MyChart for a virtual visit?
Yes, if your visit is set up for virtual care. Cone Health guidance says to log in about 20 minutes early, test camera and microphone, and use a private well-lit space.
What should I do if I cannot log in before a virtual visit?
Call the Cone Health MyChart Help Line at 336-832-4278 if you cannot access your account before the visit.
Can I access my child’s Cone Health MyChart account?
Yes, approved parent or guardian proxy access is available through Cone Health’s official child proxy form. Access changes by age.
What happens to child proxy access when a child turns 12?
Cone Health’s child proxy form says a new request form is required when the child turns 12, and access becomes limited for ages 12-17 because of adolescent privacy laws.
What happens when a child turns 18?
Child proxy access automatically ends at age 18, and the patient has direct access to their own MyChart account.
Does MyChart show the complete medical record?
No. Cone Health’s child proxy form explains that MyChart contains selected, limited medical information and does not reflect the complete contents of the medical record.
Where is Cone Health located?
Cone Health’s main address is 1200 North Elm Street, Greensboro, NC 27401, but patients should use the official location finder or appointment details for the exact care location.
What is Moses Cone Hospital’s phone number?
The official Moses Cone Hospital listing shows 336-832-7000.
Can I message my provider through MyChart?
MyChart messaging can be used for non-urgent questions when your provider or care team allows messaging. Do not use MyChart for emergencies.
Is this website the official Cone Health MyChart portal?
No. This is an independent guide. Use official Cone Health and MyChart links to sign in, pay bills, request records or send messages.
How do I avoid fake Cone Health MyChart pages?
Start from conehealth.com or mychart.conehealth.com, avoid copied login forms, do not share codes, and call 336-832-4278 if you are unsure.
Final Safe Path for MyChart Cone
The safe path is simple: start from the official Cone Health MyChart page, use the MyChart Help Line for access problems, use 942717 only for official text-message interactions, use Patient Financial Services for billing, and use proxy forms instead of sharing passwords.
This guide gives users the practical details inside the article so they only need to open the official portal when they are ready to perform secure actions such as signing in, paying, messaging, requesting refills or preparing for a virtual visit.