MyChart UMass: Login & Patient Portal Guide
MyChart UMass usually means UMass Memorial Health myChart, the secure patient portal used across UMass Memorial Health locations in Central Massachusetts.
Use it to view health information, test results, health summaries, immunizations, appointments, provider messages, prescription renewals, billing, guest payments, medical-record requests and proxy access for family members when approved.
Quick answer: use the official UMass Memorial Health myChart login page at mychartonline.umassmemorial.org. For myChart help, call 855-UMASS-MD / 855-862-7763 or email mychartsupport@umassmemorial.org. For billing help, UMass Memorial lists 800-225-8885. For medical records, call 508-334-5700. This guide is independent and does not process logins, bills, records or messages.
Important privacy warning: this is an independent guide, not the official UMass Memorial myChart portal. Do not enter usernames, passwords, activation codes, verification codes, Social Security number, insurance details, payment information, date of birth, address or medical information on this page.
Official MyChart UMass Login and Safe Path
The safest way to access UMass Memorial Health myChart is to open the official login page directly. A guide page should not copy the login box or collect private information.
Open official myChart
Use the official login for messages, appointments, test results, prescription renewals, records and billing.
Check maintenance timing
The official login page notes scheduled myChart unavailability from 1 a.m. to 2 a.m. on the second Thursday of February, May, August and November.
Use support if blocked
If login, activation, recovery or app access fails, call 855-UMASS-MD or use the official support email.
Which MyChart UMass Link Should You Use?
Use the correct official route first. This prevents wrong-page frustration and keeps sensitive patient data away from fake forms.
| Task | Official route | Best micro-step | What to avoid |
|---|---|---|---|
| Log in | myChart login | Confirm the address starts with mychartonline.umassmemorial.org. | Copied login forms, ads and popup “support” boxes. |
| Sign up with code | Activation-code sign-up | Use the code only on the official access-check page. | Sharing activation emails, screenshots or codes. |
| Sign up without code | Online sign-up | Complete identity verification only on the official page. | Entering personal information on third-party pages. |
| Recover access | Recover login | Use official recovery before repeated failed attempts. | Sharing reset links or verification codes. |
| Pay as guest | Pay as Guest | Use the guarantor ID from the statement if guest pay asks for it. | Payment links from unknown texts or comments. |
| Medical records | Medical Records | Use Document Center for your own copy or the release form for third-party requests. | Sending medical screenshots to unofficial sites. |
Official UMass Memorial Support Numbers, Addresses and Local Help
Use the right support route. myChart support, billing, medical records, emergency departments and campus directions are separate.
| Need | Official resource | When to use it |
|---|---|---|
| myChart support | 855-UMASS-MD / 855-862-7763; mychartsupport@umassmemorial.org | Use for login, sign-up, activation, app setup, proxy prerequisites and general myChart help. |
| Medical Center main number | 508-334-1000 | Use for general UMass Memorial Medical Center routing, not password reset. |
| Billing customer service | 800-225-8885 | Use for bill questions, guest-pay guarantor ID issues and payment-plan help. |
| Financial counseling | 508-334-9300; needinsurance@umassmemorial.org | Use for insurance, MassHealth/free-care screening, estimates and affordability help. |
| Medical records | 508-334-5700; MedCtrMR@umassmemorial.org; fax 508-334-9717 | Use for formal records requests or release-form questions. |
| University Campus | 55 Lake Avenue North, Worcester, MA 01655 | Use for broad map orientation. Your appointment may name a specific building, clinic, entrance or parking area. |
| Memorial Campus | 119 Belmont Street, Worcester, MA 01605 | Use if your appointment, bill or records request refers to Memorial Campus. |
| Emergency departments | Memorial ED: 508-334-6481; University ED: 508-421-1750; Pediatric emergencies: 508-421-1600 | Use hospital emergency routes when appropriate. For life-threatening emergencies, call 911. |
How to Sign Up for MyChart UMass
UMass Memorial Health lists three practical ways to create a myChart account: in person at your provider’s office, by calling 855-UMASS-MD, or by using secure online self-enrollment.
Use instant activation if offered
If you receive an activation email during check-in or after scheduling, use it on the official portal to create your username and password.
Know the 14-day activation rule
UMass Memorial’s FAQ says activation invites are valid for 14 days. If the invite expires, ask the provider’s office to resend it or call 855-UMASS-MD.
Use online self-sign-up if you do not have a code
The official sign-up page may verify your identity using a third-party verification system. Complete this only on the official myChart page.
Wait for clinic processing if verification is not completed
The official sign-up page says if the system cannot verify your information, the clinic may process the request and send an activation code by mail or email within a week.
Age and eligibility note: the UMass Memorial FAQ says you must be a UMass Memorial Health patient and at least 16 years old to sign up for your own myChart account. Proxy access is used for certain family/caregiver situations.
MyChart App Setup for UMass Memorial Health
Use only the official MyChart app from Apple’s App Store or Google Play. After installation, search for and select UMass Memorial Health when the app asks for an organization.
Official MyChart app help
Use the official MyChart app download help page if you are unsure which app to install.
Apple devices
Install MyChart from Apple’s App Store only. Avoid screenshots, copied app links or unofficial downloads.
Android devices
Install MyChart from Google Play only. Do not use APK mirrors for patient portal apps.
App setup checklist
- Install the official MyChart app.
- Search for UMass Memorial Health.
- Sign in with your official username and password.
- Use official recovery if you forgot your login information.
- Do not save access on someone else’s device.
Good mobile uses
- Complete PreCheck-In before eligible visits.
- Join video visits when available.
- Receive push notifications.
- Request refills and view results.
- Check appointments and messages.
MyChart UMass Problem Helper
This safe helper does not collect private details. Pick your issue and it will point you to the correct official next step.
Password Recovery, Two-Factor Authentication and Auto Logout
Use official recovery for lost username or password. UMass Memorial’s FAQ says forgot-password recovery may use an email or text code and that myChart can use two-factor authentication.
Forgot password
Use the Forgot Password or recover-login link from the official myChart page. You may be asked for username and date of birth on the official site.
15-minute auto logout
The FAQ says you may be automatically signed out after 15 minutes of inactivity. This helps protect your information.
Do not share codes
Never share reset codes, activation links or passwords with a guide site, comment, support chat or caller you did not verify.
What You Can Do in UMass Memorial myChart
UMass Memorial myChart is designed as one secure place to manage many care tasks across UMass Memorial Health hospitals and clinics.
| Need | Where to look | What it helps with | Official route |
|---|---|---|---|
| Test results | Test Results | View results after they are finalized and released to your account. | Log in |
| Messages | Messages | Send secure non-urgent questions to clinical support staff at your provider’s office. | Open messages |
| Appointments | Appointments | Schedule with selected providers, cancel/reschedule most appointments and join wait lists where offered. | Find a doctor or appointment |
| Video visits | Visits / PreCheck-In | Complete PreCheck-In, test hardware and join eligible telehealth visits. | Video visit instructions |
| Records | Document Center | Download or request copies of your own records through your account. | Medical Records |
| Billing | Billing / Pay as Guest | Pay bills, use guest pay, manage payment agreements and go paperless. | Pay bills online |
Test Results, Notes and Chart Corrections
UMass Memorial’s FAQ says test results are generally released to myChart within four hours of being finalized. Some results may be difficult to understand before a provider explains them.
Seeing results quickly
You may see a result before your provider contacts you. If a result is concerning or confusing, contact your provider’s office through official channels.
Printing and downloading
The FAQ explains that many health-information pages can be printed or downloaded from the web version using Document Center and record tools.
Wrong item in your record
If a result, medication or appointment looks wrong, contact your provider. The FAQ notes that only the provider can authorize changes to medical information.
Appointments, PreCheck-In and Video Visits
UMass Memorial myChart can help with appointments, cancellations, wait lists, PreCheck-In and eligible video visits. Not every provider or appointment type can be self-scheduled.
Scheduling limits
The FAQ says scheduling may be available for selected providers and practices, including providers you have seen within the last three years. New-provider scheduling may need the website or appointment line.
PreCheck-In timing
UMass Memorial says PreCheck-In is available before eligible visits and can be completed on a computer or mobile phone.
Join video visit early
After PreCheck-In, UMass Memorial says you can join a telehealth visit as early as 30 minutes before the appointment and should try to join about 15 minutes early.
Hardware tip: during PreCheck-In, use the Test Hardware button to confirm your camera, microphone and speaker work before the telehealth visit.
Medical Records Requests
For many record needs, the fastest route is your own myChart account. For records sent to another provider, records requested on someone else’s behalf, or full formal releases, use the official medical-records release process.
Request your own copy in myChart
UMass Memorial says patients can request their own records through myChart and find instructions under Document Center.
Use a release form when needed
Use the medical-records release form if records must be sent to another provider or if you are requesting on behalf of someone else.
Plan for processing time
UMass Memorial says to allow up to 30 days to process medical-record requests. Complete forms clearly to avoid delays.
| Records route | Official detail | Best use |
|---|---|---|
| Phone | 508-334-5700 | Questions about completing or submitting the release form. |
| MedCtrMR@umassmemorial.org | Submitting completed form photos or asking official HIM questions. | |
| UMass Memorial Health, c/o HIM Department, 67 Millbrook Street, Suite 200, Worcester, MA 01606 | Mailing completed authorization paperwork. | |
| Fax | 508-334-9717 | Faxing completed record release forms. |
| Walk-in form pickup | University Campus, 55 Lake Avenue North, Worcester, MA 01655; also listed at HealthAlliance-Clinton Leominster Campus | Getting paper forms if you cannot download them. |
Billing, Pay as Guest, Paperless Billing and Payment Plans
UMass Memorial offers online bill payment through myChart and guest pay. Billing is sensitive, so use only official UMass Memorial pages and phone numbers.
Pay as Guest
Guest Pay allows spouses, family members and others to make online payments without a myChart account. Use the guarantor ID from the statement.
Billing customer service
If you cannot find the guarantor ID or need billing help, call 800-225-8885. Guest Pay lists weekday customer service hours.
Payment plans
UMass Memorial says interest-free payment agreements are available. With a myChart account, you can establish a payment agreement and auto pay; without one, call customer service.
Billing help checklist
- Use official myChart or official Pay as Guest.
- Find the guarantor ID on the upper right corner of the statement.
- Call 800-225-8885 if the guarantor ID is missing or confusing.
- Use Financial Counseling at 508-334-9300 for financial help or estimates.
- Keep payment confirmation from the official system.
Payment safety checklist
- Do not pay from random text links or popups.
- Do not enter card details on copied pages.
- Confirm the bill belongs to UMass Memorial Health.
- Use official billing pages for paperless billing instructions.
- Call official customer service if a statement looks wrong.
Proxy Access for Children, Adults and Caregivers
myChart proxy access lets an approved adult view another person’s information from their own myChart account. It is the safe alternative to sharing passwords.
Adult-to-adult proxy
Each adult should have a separate myChart account. Adult-to-adult proxy access can be requested through the proper authorization process.
Child proxy access changes
The FAQ says parent proxy visibility is reduced when a child turns 13 and ends when the child turns 18 unless the adult child grants access.
Proxy must have an account
If the proxy is not currently a UMass Memorial patient, the FAQ says the proxy must call 855-UMASS-MD first to request registration and an activation email.
Proxy safety: do not ask a spouse, parent, teen or adult child for their password. Use official proxy access so messages and records stay attached to the correct patient record.
UMass Memorial Locations and Local Tips
UMass Memorial Health has multiple campuses and hospitals. Your myChart appointment details are the best source for the exact building, department, arrival time and parking area.
| Location | Address / number | Best use |
|---|---|---|
| Medical Center main number | 508-334-1000 | General routing across Medical Center departments and campuses. |
| University Campus | 55 Lake Avenue North, Worcester, MA 01655; 855-UMASS-MD | Large Worcester campus with 24/7 emergency department and visitor parking guidance. |
| Memorial Campus | 119 Belmont Street, Worcester, MA 01605; 855-UMASS-MD | Use when your appointment or emergency instructions name Memorial Campus. |
| Hahnemann Campus | 281 Lincoln Street, Worcester, MA 01605; 855-UMASS-MD | Use when your appointment names Hahnemann; main entrance is at the back of the hospital. |
| Marlborough Campus | 157 Union Street, Marlborough, MA 01752 | Use for Marlborough-related visits, bills or directions. |
| Milford Regional transition | Care information beginning April 1, 2026 uses UMass Memorial myChart | Use if your care moved from Milford Regional portal workflows into UMass Memorial myChart. |
Local tip 1: Worcester has multiple campuses
Do not assume every UMass appointment is at University Campus. Check whether your visit is at University, Memorial, Hahnemann, Marlborough or another location.
Local tip 2: video visits still need PreCheck-In
Even if you have the app, complete PreCheck-In and test hardware before your video visit so you are not delayed.
Local tip 3: use billing phone for bill problems
Use 800-225-8885 for billing and payment-plan issues. Use 855-UMASS-MD for portal and appointment-access help.
Privacy, Scam and Portal Safety Checklist
Patient portal searches are sensitive. A safe MyChart UMass article should help users reach official resources without imitating the official login screen.
Before logging in
- Start from mychartonline.umassmemorial.org or an official ummhealth.org page.
- Do not use copied login boxes on guide websites.
- Use your own device when possible.
- Do not save portal access on public computers.
- Never share activation links, reset codes or passwords.
Before paying
- Use official myChart billing or Pay as Guest.
- Find the guarantor ID on your statement.
- Call 800-225-8885 if payment details are confusing.
- Ignore random payment links, popups and comments.
- Save official payment confirmation.
Before messaging
- Use messages only for non-urgent questions.
- Call your provider for urgent medical needs.
- Call 911 for emergencies.
- Use proxy access for family-member records.
- Do not ask about another person from your own record unless proxy access is set up.
UMass Memorial Medical Center University Campus Map
This map is for broad orientation only. UMass Memorial has multiple Worcester-area campuses, so always check your myChart appointment details for the exact building, entrance, floor, parking and arrival instructions.
Helpful UMass Memorial myChart Video
UMass Memorial’s myChart pages reference myChart videos and learning resources. This embedded video is included as a visual guide only; use the official links in this article for current login, sign-up, billing, records and support actions.
MyChart UMass FAQ
What is MyChart UMass?
MyChart UMass usually means UMass Memorial Health myChart, a secure online portal for UMass Memorial patients to view health information, test results, medications, immunizations, appointments, messages, records and billing tools.
Where do I log in to UMass Memorial myChart?
Use the official login page at mychartonline.umassmemorial.org. Do not enter login information into this independent guide or any third-party form.
Is UMass Memorial myChart free?
Yes. UMass Memorial’s FAQ says myChart is a free service for patients and their designated proxies.
Who can sign up for myChart?
The FAQ says you must be a UMass Memorial Health patient and at least 16 years old to sign up for your own account.
How do I sign up for MyChart UMass?
You can sign up at your provider’s office, call 855-UMASS-MD, or use the official secure online verification system.
How long does a myChart activation invite last?
UMass Memorial’s FAQ says activation invitations are valid for 14 days. If the invite expires, ask your provider’s office or call 855-UMASS-MD for help.
What is the UMass Memorial myChart support number?
The official support number is 855-UMASS-MD, which is 855-862-7763. The official support email is mychartsupport@umassmemorial.org.
Can spouses share one myChart account?
No. The FAQ says each adult should have a separate account with a unique username, password and email address. Use proxy access instead.
Can I view my child’s myChart?
Yes, when proxy access is approved. The FAQ says parent proxy visibility is reduced when a child turns 13 and ends when the child turns 18 unless the adult child grants access.
How fast are test results released?
The FAQ says test results are generally released to myChart within four hours of finalization, though some results may be delayed if a provider wants to speak with the patient first.
Can I schedule appointments in myChart?
For selected providers and practices, yes. The FAQ says you may be able to schedule with your primary care provider or providers you have seen within the last three years.
Can I cancel or reschedule appointments?
The FAQ says most appointments can be cancelled or rescheduled in myChart up to the time of the appointment, but some departments may require a phone call.
How do I join a UMass Memorial video visit?
Complete PreCheck-In first, test your camera, microphone and speaker, then join from the appointment details. UMass Memorial says you can join as early as 30 minutes before the visit and should try to join about 15 minutes early.
Can I pay a UMass Memorial bill without logging in?
Yes. Use the official Pay as Guest route. Guest Pay allows spouses, family members and others to pay without a myChart account.
What number do I call for billing?
UMass Memorial lists billing customer service at 800-225-8885. Use this if you cannot find your guarantor ID or need payment-plan help.
How do I request medical records?
Use Document Center in myChart for your own records, or use the official medical-records release form for third-party or representative requests. Medical Records can be reached at 508-334-5700.
How long can medical-record requests take?
UMass Memorial says to allow up to 30 days for processing after a completed request is received.
Why did myChart log me out?
The FAQ says myChart may automatically sign you out after 15 minutes of inactivity to protect privacy.
Where is UMass Memorial Medical Center University Campus?
The University Campus is at 55 Lake Avenue North, Worcester, MA 01655. Use appointment details for exact building, floor, parking and entrance instructions.
How do I avoid fake MyChart UMass pages?
Start from official ummhealth.org pages, mychartonline.umassmemorial.org, the Apple App Store or Google Play. Avoid copied login boxes, suspicious ads, payment popups and unofficial support chats.
Final Safe Path for MyChart UMass
The safe order is simple: open the official UMass Memorial myChart login, choose the correct sign-up or recovery route, install the app only from official stores, use messages only for non-urgent needs, pay bills only through official UMass Memorial routes, and use proxy access instead of password sharing.
This guide includes practical details inside the article so users only need to visit official UMass Memorial pages to perform secure actions like logging in, paying, messaging, scheduling, joining video visits, requesting refills or obtaining medical records.