NM MyChart: Login & Patient Portal Guide
NM MyChart usually means MyNM, the Northwestern Medicine patient portal powered by MyChart. Patients use it to view health information, schedule visits, message care teams, request prescription refills, view statements, pay bills and manage parts of their care.
This guide gives you the official login links, app setup, sign-up steps, billing rules, proxy access, records help, support numbers, map and troubleshooting details without asking for private patient information.
Quick answer: use the official MyNM login page for Northwestern Medicine MyChart. New users can register with an activation code or sign up with information. If you cannot log in, use official recovery or call MyNM support at 855.HLP.MYNM / 855.457.6966, TTY: 711. This page is an independent guide and does not process logins, payments, medical records or messages.
Important privacy warning: do not enter your username, password, activation code, verification code, insurance details, payment card, address, date of birth or medical information on this website. Use only the official MyNM portal or official MyNM app for secure tasks.
Official NM MyChart Login: MyNM Patient Portal
For Northwestern Medicine patients, the correct patient portal is MyNM, powered by MyChart. The safest path is to open the official login page directly, confirm you are on the MyNM portal, and complete sign-in there only.
Open official MyNM
Use the official MyNM login page to access your Northwestern Medicine patient account, medical information, messages, appointments and billing tools.
Use the official app
The MyNM app is a secure Northwestern Medicine app powered by MyChart. Use official app-store listings only.
Recover access safely
If you forgot your login information, use official recovery or call MyNM support. Do not share verification details with third-party websites.
Which NM MyChart Link Should You Use?
Most users need one specific MyNM task. Use this table before searching around, especially if you are helping a parent, spouse, teen or caregiver.
| Task | Official route | Micro-step | Avoid |
|---|---|---|---|
| Log in | MyNM login | Open the official portal and sign in only there. | Copied login boxes, popup login forms or ads. |
| Sign up with activation code | Activation-code sign-up | Use the code only inside the official MyNM page. | Typing activation details on third-party pages. |
| Sign up without code | Sign up with information | Submit the official request and wait for processing if required. | Posting personal details if verification fails. |
| Recover account | Recover login | Use official recovery or call support if it fails. | Repeated guessing or sharing codes. |
| Pay bill as guest | Pay as Guest | Use only the official guest pay page for eligible bills. | Payment links from texts, comments or unknown pages. |
| Proxy access | MyNM Proxy Access | Use Share My Record or the correct proxy form. | Sharing passwords between family members. |
Official MyNM Support Numbers, Address and Local Tips
Use official Northwestern Medicine contact routes when the issue involves portal access, billing, appointments, records or location help. Do not trust random numbers from comments, ads or lookalike pages.
| Need | Official resource | When to use it |
|---|---|---|
| MyNM support | 855.HLP.MYNM / 855.457.6966, TTY: 711 | Use for MyNM login, settings, paperless billing settings and portal support. |
| Billing questions | 855.694.2866, TTY: 711 | Use for bill payment questions; official page lists Monday–Friday, 8 am–5 pm. |
| Patient Services Center | 312.695.1920, TTY: 711 | Use if you are not yet a Northwestern Medicine patient and want an appointment. |
| Northwestern Memorial Hospital | 251 East Huron Street, Chicago, Illinois 60611 | Use for map orientation. Your visit instructions may name a specific pavilion, entrance or desk. |
| Northwestern Memorial main operator | 312.926.2000, TTY: 711 | Use for general hospital routing when you are unsure where to call. |
| Hospital scheduling | 312.926.6366 | Use for Northwestern Memorial Hospital scheduling questions listed by Northwestern Medicine. |
| Financial counseling | 800.423.0523 | Use if you cannot afford a Northwestern Medicine bill. |
Local tip 1: Chicago campus has many buildings
Do not rely only on “Northwestern Memorial Hospital.” Your appointment may point to Feinberg, Galter, Lavin, Prentice or another location.
Local tip 2: app visitor resources are useful
The MyNM app can show nearby locations, Emergency Departments, Immediate Care Centers, parking, transportation, maps, amenities and lodging.
Local tip 3: use the right billing number
For bill payment questions, use the billing phone number. For portal settings, use MyNM support. Mixing them can slow down help.
How to Sign Up for NM MyChart / MyNM
Northwestern Medicine offers more than one sign-up route. Pick the route that matches your situation and complete the process only on the official MyNM portal.
Use activation-code sign-up if you have a code
If Northwestern Medicine gave you an activation code, start from the official access-check page and enter the code only there.
Use information sign-up if you do not have a code
The official sign-up page says you enter personal information, verify contact information, then choose a username and password.
Understand processing time
The official page says a request may take up to a week for processing and verification. If approved, the activation code and instructions may be sent by email or letter.
Use support if sign-up fails
If verification does not work, the official page lists MyNM support at 855.457.6966, TTY: 711. Do not share private details on third-party pages.
Safety note: this article explains the steps but does not collect patient information. Enter personal details only on the official MyNM portal.
MyNM App Setup for iPhone and Android
The MyNM app is Northwestern Medicine’s secure app powered by MyChart. It can show medical records, lab results, messages, appointments, prescription refill options, billing, doctor search, locations, parking, hospital maps and visitor resources.
iPhone users
Use the official Apple App Store listing for “MyNM by Northwestern Medicine.” The listing says it is a free medical app for iPhone.
Android users
Use the official Google Play listing for “MyNM by Northwestern Medicine.” Google Play lists it under Northwestern Memorial Healthcare.
Spanish support
Northwestern Medicine says MyNM can be viewed in Spanish and provides Spanish tip sheets for computer and mobile use.
What the app helps you do
- See health information and lab results.
- Securely message your physician and care team.
- Schedule new appointments.
- Request prescription refills.
- View statements and pay your bill.
- Search healthcare professionals by specialty, insurance carrier, language preference and more.
Visitor and location tools
- See nearby Northwestern Medicine locations.
- Find Emergency Departments and Immediate Care Centers.
- View parking and transportation options.
- Access hospital maps and on-site amenities.
- View nearby hotels and lodging.
NM MyChart Problem Helper
This safe helper does not collect private details. Pick your issue and it will point you to the right official next step.
Forgot MyNM Username, Password or Login Information?
Use official MyNM recovery if you cannot access your account. If recovery does not work, use the official contact page or MyNM support number.
Recover login information
Start from the official recovery page. If the portal says an account already exists, use recovery rather than creating duplicates.
Contact MyNM support
The official contact page says to check the FAQ first, then call 1-855-HLP-MYNM if you still need help.
Do not share codes
Never share a recovery code, password or activation code with someone claiming to help. Use codes only on official MyNM screens.
Messaging Your Care Team in MyNM
MyNM messaging is useful, but it is not for emergencies. Northwestern Medicine says to allow at least two business days for a reply, and not to send urgent messages through MyNM.
Good MyNM message topics
- Non-urgent follow-up questions.
- Medication questions that do not need immediate care.
- Questions about recent visits or instructions.
- Care-team questions that can wait for a business-day reply.
Do not use MyNM messages for
- Life-threatening illness or injury.
- Sudden severe symptoms.
- Chest pain, trouble breathing or stroke symptoms.
- Questions that need same-day emergency help.
What to do if urgent
If you need immediate help from your care team, call their office. If you have a life-threatening illness or injury, go to the nearest emergency department or call 911.
MyNM Self-Triage Tool: What It Does
Northwestern Medicine says MyNM includes a Self-Triage tool, formerly known as Symptom Checker. It guides users through questions about common symptoms and gives recommendations for care.
How to find Self-Triage
Sign in
Log in to your official MyNM account at mynm.nm.org or through the MyNM app.
Open Menu
Go to the main menu after you are signed in.
Choose Self-Triage
Look under Find Care and select Self-Triage.
Examples of listed symptoms
- Stomach and back pain.
- Cold and flu symptoms.
- COVID-19.
- Diarrhea in adults or children.
- Ear pain in children.
- Headache or head injury.
- Muscle and joint concerns.
- Rash in adults or children.
- Urinary tract infection.
- Vaginal discharge.
Pediatric note: Northwestern Medicine says pediatric Self-Triage is available only in accounts for patients younger than 18. If using it for a child, sign in to the child’s MyNM account through proxy access.
Medical Records, Notes, Test Results and Images
MyNM can show health information such as physician notes and test results. For formal record requests or medical images, use Northwestern Medicine’s official medical-records tools.
View records in MyNM
Use MyNM to view portions of your health information, including physician notes and test results from participating Northwestern Medicine locations and practices.
Request medical records online
Northwestern Medicine says its online record request tool requires a valid photo ID and mobile phone, and it is not for radiology image requests.
Separate portals may still exist
Northwestern Medicine notes MyNM covers participating facilities and some private medical staff practices. If another private practice uses a separate portal, continue using that portal too.
MyNM Billing, Paperless Billing and Pay as Guest
Billing is a sensitive task. Use official Northwestern Medicine billing pages only, and never pay from random links or third-party popups.
Billing Center in MyNM
Northwestern Medicine says you can pay while logged in to MyNM by clicking Menu and then Billing Center.
Pay as Guest
The official MyNM Pay as Guest page says you can pay bills from HealthLab, NM Lab and Northwestern Medicine.
Payment plans and history
The guest pay page says signing in or signing up lets you learn more about your bill, sign up for a payment plan and review payment history.
Paperless billing details
- You receive an email when a statement is available in MyNM.
- Notifications should be turned on so you see statement alerts.
- Log in on a computer or the MyNM app to view statement details.
- The official FAQ explains how to change paperless billing settings.
In-person payment caution
- Northwestern Medicine says credit or debit card is the preferred in-person payment method.
- Some locations may not accept cash or checks for bills or co-pays.
- Call billing if you need help paying or understanding a statement.
- Use official guest pay or MyNM Billing Center for online payments.
Payment safety: this guide does not collect payment information. Use only official MyNM billing pages, official Northwestern Medicine billing pages or official phone numbers.
Proxy Access: Family, Parent, Teen and Caregiver Access
Proxy access gives someone else access to a patient’s MyNM record. It is the safer alternative to sharing passwords.
What a proxy can do
Northwestern Medicine says proxy access can allow viewing patient information, medications, health history, test results, clinical notes, discharge instructions and After Visit Summaries.
Proxy actions
Proxy access may also allow requesting medication refills, requesting or managing appointments, and sending secure messages to the patient’s care team.
How to request access
If you already use MyNM, you can invite someone electronically using Share My Record. Otherwise, complete the appropriate adult, adolescent or minor proxy form.
Minor account note: Northwestern Medicine’s digital terms state that an individual must be at least 12 to request a personal MyChart account, and parents/guardians may request minor access through proxy rules. Do not share a child’s or teen’s login details.
Northwestern Medicine Locations and Local Portal Tips
MyNM is used across Northwestern Medicine, not just one hospital. The app and official site can help you find doctors, locations, emergency departments, immediate care centers, parking, transportation and maps.
| Situation | Best step | Official link |
|---|---|---|
| Going to Northwestern Memorial Hospital | Use 251 East Huron Street for broad map orientation, but check your appointment for the exact pavilion. | Hospital page |
| Need a location near you | Use the official locations finder or MyNM app location tools. | Locations |
| Need immediate care | Use official Northwestern Medicine location tools to find Immediate Care or Emergency Department options. | Find locations |
| Need parking or transportation | Check the specific location page or app visitor resources before leaving. | Locations and hours |
Privacy, Scam and Portal Safety Checklist
Patient portal searches are sensitive. A good NM MyChart guide should help users complete the task safely without imitating the official portal.
Before logging in
- Start from mynm.nm.org or an official nm.org page.
- Do not use copied login forms on guide websites.
- Use your own device when possible.
- Do not save access on public devices.
- Never share passwords or verification codes.
Before paying
- Use official MyNM Billing Center or official Pay as Guest.
- Ignore random payment links from texts, popups or comments.
- Call the billing number if a bill looks confusing.
- Do not enter card information on lookalike pages.
- Keep confirmations from the official payment system.
Before messaging
- Use messages only for non-urgent questions.
- Allow at least two business days for a reply.
- Do not send emergencies through MyNM.
- Call your care team for urgent help.
- Call 911 or go to an emergency department for life-threatening issues.
Northwestern Memorial Hospital Map
This map is for broad orientation only. Northwestern Memorial Hospital and nearby Northwestern Medicine buildings cover multiple pavilions, so always check your MyNM appointment details for the exact address, floor, entrance, parking and arrival instructions.
Helpful MyNM Video: Messaging Your Care Team
This Northwestern Medicine Patient Education video explains MyNM messaging and reminds patients not to use portal messages for urgent questions. Use it as a visual guide only; official portal pages remain the source for current login, billing and support actions.
NM MyChart FAQ
What is NM MyChart?
NM MyChart usually means MyNM, the Northwestern Medicine patient portal powered by MyChart. It helps patients view health information, schedule appointments, message care teams, request refills, view statements and pay bills.
Where do I log in to NM MyChart?
Use the official MyNM login page at mynm.nm.org. Do not enter login information into this independent guide or any third-party form.
Is MyNM the same as MyChart?
MyNM is Northwestern Medicine’s patient account powered by MyChart. MyChart technology is licensed from Epic, but Northwestern Medicine brands the portal as MyNM.
How do I sign up for MyNM?
You can sign up with an activation code or use the official sign-up-with-information page. The official sign-up page says requests may take up to a week for processing and verification.
What is the MyNM support number?
Official MyNM support is 855.HLP.MYNM, which is 855.457.6966. TTY is 711.
Can I pay a Northwestern Medicine bill without logging in?
Yes. The official MyNM Pay as Guest page says you can pay bills from HealthLab, NM Lab and Northwestern Medicine as a guest.
What number do I call for Northwestern Medicine billing questions?
The official paperless billing FAQ lists 855.694.2866, TTY: 711, for questions about paying your bill, with representatives available Monday through Friday, 8 am to 5 pm.
Can I message my doctor through MyNM?
Yes, but messages are for non-urgent questions. Northwestern Medicine says to allow at least two business days for a reply and not to send urgent messages through MyNM.
Can I use MyNM for urgent symptoms?
No. If you need immediate help from your care team, call their office. For life-threatening illness or injury, go to the nearest emergency department or call 911.
What can a MyNM proxy do?
Proxy access may allow another person to view patient information, request refills, request or manage appointments and send secure messages to the patient’s care team, depending on the access granted.
Can I request medical records through MyNM?
You can view some health information in MyNM. For formal records requests, Northwestern Medicine provides an official medical-records page and online request tool.
Does the MyNM app work on Android and iPhone?
Yes. Official listings are available on Apple’s App Store and Google Play. Use only official app-store listings.
Does MyNM have a symptom checker?
Northwestern Medicine says MyNM includes a Self-Triage tool, formerly known as Symptom Checker, under Find Care in the main menu.
Why can’t I see everything from a private practice in MyNM?
Northwestern Medicine notes that MyNM covers participating Northwestern Medicine facilities and some private medical staff practices. Separate private-practice portals may remain separate.
How do I avoid fake NM MyChart pages?
Start from official nm.org pages, mynm.nm.org or official app-store listings. Avoid copied login boxes, suspicious ads, random payment links and unofficial support chats.
Final Safe Path for NM MyChart
The safe order is simple: open official MyNM, choose the right sign-up or recovery route, use official app-store listings, message only for non-urgent needs, pay bills only through official MyNM billing pages, and use proxy access instead of password sharing.
This guide includes the practical details inside the article so users only need to visit official Northwestern Medicine pages to perform secure actions such as logging in, paying, messaging, scheduling or requesting records.