UNC MyChart: Login & Patient Portal Guide
UNC’s official patient portal is called My UNC Chart. Patients often search “UNC MyChart,” but the safe sign-in path is the official My UNC Chart website or the official mobile app route.
This guide helps you find the correct login, sign up safely, recover account access, use the app, pay bills, view test results, manage appointments, request refills, prepare for video visits and avoid fake portal pages.
Quick answer: use the official My UNC Chart login page to sign in to UNC Health’s patient portal. Use official sign-up if you are new, official account recovery if you forgot login information, official Pay as Guest for eligible bills, and the official MyChart or UNC Health app route for mobile access.
Important privacy warning: this guide does not have a login form and cannot access your records, bills, appointments, messages or account. Do not enter passwords, activation details, verification details, billing information or private medical information on this website.
Official UNC MyChart Login: Use My UNC Chart
The official UNC Health patient portal is My UNC Chart. If you searched “UNC MyChart,” use the My UNC Chart login page rather than a copied login box on another website.
Open the official portal
Use the official My UNC Chart login page for appointments, test results, provider messages, refills, billing and linked account tasks.
Check before signing in
Confirm you are on the My UNC Chart website. Avoid search ads, popup forms, copied login screens and links from unknown messages.
Use recovery if blocked
If you forgot login details, use official account recovery. Do not keep guessing or share verification details with anyone.
Which My UNC Chart Link Should You Use?
Most visitors want one exact task. Use this table before clicking around, especially if you are helping a parent, spouse, caregiver or patient who is already frustrated.
| What you need | Use this official route | Best micro-step | What to avoid |
|---|---|---|---|
| Sign in | Official My UNC Chart login | Open the portal directly and sign in only on the official page. | Third-party login forms and copied screenshots. |
| Create account | Official sign-up | Follow the official sign-up prompts and wait for activation if required. | Typing personal details into unofficial forms. |
| Forgot login | Official account recovery | Use recovery instead of repeated failed attempts. | Sending login details by email or comments. |
| Pay a bill | Pay as Guest | Use guest pay or sign in to review more billing options. | Payment links from unknown texts, ads or popups. |
| Use the app | UNC Health app page | Download from an official store and access My UNC Chart through the app. | Unofficial app downloads or APK files. |
| Video visit | UNC Health video visits | Use My UNC Chart visits and complete pre-visit steps early. | Waiting until appointment time to test camera or microphone. |
How to Sign Up for My UNC Chart
New users should use UNC Health’s official sign-up route. The official sign-up page explains that account approval may require verification and that activation instructions may be sent after the request is approved.
Start from the official sign-up page
Use UNC’s official sign-up page only. Do not use a copied form on a guide site, forum, social post or support comment.
Choose the official account path shown
If the portal offers sign-up with an activation code or another verified route, follow only the instructions shown inside the official portal.
Wait for approval if required
UNC’s sign-up flow may need review and verification. If the portal says your request was sent, wait for the official instructions instead of submitting duplicate requests.
Use official help if verification fails
If sign-up cannot verify you, use the official contact/help route shown by My UNC Chart. Do not post private information online.
Sign-up safety: My UNC Chart sign-up may ask for sensitive identity information on the official portal. This guide does not collect that information. Complete sign-up only on the official My UNC Chart website.
My UNC Chart App and UNC Health App Setup
UNC Health says the UNC Health app can help users access My UNC Chart, virtual care, provider search, directions, parking reminders and bill pay. You can also use the MyChart app route where supported.
UNC Health app route
Use UNC Health’s official app page to download the app and access My UNC Chart, virtual care, directions, provider search and billing tools.
My UNC Chart mobile app
The My UNC Chart login page says the mobile app lets patients access favorite features on a smartphone. Use only official app store listings.
Use website if app is limited
If a feature does not appear in the app, try the full My UNC Chart website in a supported browser from a personal device.
UNC MyChart Problem Helper
This safe helper does not collect personal information. Pick the problem and it points you to the right official path.
Forgot Username, Password or Epic ID?
My UNC Chart login includes account recovery for users who forgot login information. Use official recovery instead of guessing repeatedly or asking someone else to reset your account through an unofficial route.
Use official recovery
UNC’s recovery page lets users recover My UNC Chart account access or Epic ID access through the official portal.
Return to login if unsure
If you are unsure which recovery route fits, start from the official login page and use the “Forgot login information” option shown there.
Do not share recovery details
Recovery information belongs only inside the official portal. Do not send screenshots, codes or account prompts to third-party websites.
What You Can Do in My UNC Chart
UNC Health describes My UNC Chart as a secure patient portal for managing health information, refilling prescriptions, paying bills, messaging your care team, checking in to appointments and managing family accounts.
| Patient need | Where to look | What it helps with | Official help |
|---|---|---|---|
| Appointments | Visits / Appointments | Scheduling, upcoming visit details, past visit details and check-in tasks. | My UNC Chart features |
| Test results | Test Results / Health Record | Viewing results and provider comments when available. | My UNC Chart login |
| Messages | Messages | Non-urgent questions about a recent visit, chronic condition or test result. | Care-team messaging info |
| Prescriptions | Medications / Refills | Requesting prescription refills when available through your account. | Prescription feature info |
| Bills | Billing / Account Summary | Paying hospital and provider bills through official UNC routes. | Pay as Guest |
| Family accounts | Manage Accounts / Proxy Access | Managing approved loved-one access without sharing passwords. | Family account info |
Test Results, Records and Provider Notes
Many people log in because they received a result notification. Results are useful, but context matters. A single result can be confusing without your symptoms, history and care-team interpretation.
Read results with context
Use My UNC Chart to view available results and provider comments. Ask your care team if something is unclear.
Check the right section
If a record seems missing, check test results, visits, provider notes, messages and documents before assuming the account is broken.
Do not post screenshots
Avoid uploading lab results, visit notes or medical screenshots in public places. Use official portal messaging if follow-up is needed.
Appointments, Check-In and Care-Team Messages
My UNC Chart can help with appointment scheduling, visit details, check-in tasks and secure care-team messages. The key is to use messaging for the right type of question.
Appointments
Use the appointments area to schedule selected visits, view upcoming visits and review past appointment details.
Check-in tasks
Complete check-in steps early when available. This can reduce last-minute stress before an in-person or video visit.
Messages
Use messages for non-urgent questions about recent visits, chronic conditions or test results. Do not use messages for emergencies.
Emergency warning: My UNC Chart messaging is not for emergencies, severe symptoms, sudden changes, chest pain, trouble breathing, stroke symptoms, serious injury or urgent medication reactions. Use emergency services, urgent care or your care team’s urgent instructions.
Prescriptions, Medications and Refills
UNC Health says My UNC Chart can help with prescription refills. Availability depends on your provider, medication type, pharmacy connection and whether the request needs review.
Before requesting a refill
- Use the official Medications or Refills area inside My UNC Chart.
- Confirm the medication and pharmacy information shown are correct.
- Read any message about provider review or required appointment.
- Do not wait until the last dose for important medication questions.
When refill is not available
- The medication may require a visit, lab work or provider review.
- The prescription may not be eligible for portal renewal.
- The pharmacy or provider connection may need update.
- Use official care-team instructions for urgent medication concerns.
UNC MyChart Billing and Pay as Guest
Billing is a high-risk portal task because fake payment pages can look real. Use only the official My UNC Chart billing route or Pay as Guest page.
Pay after signing in
UNC Health says My UNC Chart can be used for online billing. Signing in may show bills, payment history and available options.
Use Pay as Guest
The official Pay as Guest page is the safer route when eligible users want to pay without signing in.
Financial assistance
UNC Health says My UNC Chart can also be used for financial assistance tasks, including applying and submitting supporting documents.
Payment safety: this guide does not collect payment information. Do not pay through random links, popups, social posts, comment replies or unofficial pages claiming to represent UNC Health billing.
Family Account, Proxy and Loved-One Access
UNC Health says My UNC Chart can help manage family accounts. Use official access tools rather than sharing usernames and passwords between family members.
Parent or caregiver access
Use the official loved-one access process shown in My UNC Chart. Access can depend on patient age, permission and account relationship.
Do not share passwords
Password sharing can create privacy and security problems. Official proxy access is safer for caregivers and family members.
Be careful with helper access
If someone helps you navigate the portal, they may see private medical information. Use trusted support and official help routes.
UNC Health Video Visits Through My UNC Chart
UNC Health says video visits can be scheduled directly through My UNC Chart or through your provider’s office. For video care, you need a computer, smartphone or tablet with internet access, plus a working camera and microphone.
Before a video visit
- Open the visit from official My UNC Chart or UNC Health instructions.
- Complete check-in steps early when available.
- Test camera, microphone and internet connection.
- Use a private, quiet, well-lit space.
- Keep your phone nearby in case the visit connection fails.
If the video visit fails
- Check that popups are allowed if the visit opens in a new window.
- Allow camera and microphone access.
- Switch to stronger internet if possible.
- Restart the app or browser and sign in again.
- Use official video visit instructions for next steps.
Privacy, Scam and Portal Safety Checklist
Patient portal pages are sensitive. A durable article must help users avoid fake login pages, fake billing links and unsafe credential sharing.
Before you sign in
- Start from the official My UNC Chart login page.
- Check that the page is not a copied form.
- Use your own device when possible.
- Do not save access on shared devices.
- Do not share verification details.
Before you pay
- Start from official My UNC Chart billing or Pay as Guest.
- Ignore urgent discount links from unknown sources.
- Do not pay from popups or social comments.
- Keep receipts from the official billing system.
- Use official billing help if something looks wrong.
Before you message
- Use messages only for non-urgent questions.
- Do not send emergencies through My UNC Chart.
- Do not upload public screenshots of records.
- Choose the correct provider or care team.
- Use urgent care instructions for fast-moving symptoms.
Spanish, Language and Access Notes
My UNC Chart pages may show language options, and UNC Health has Spanish resources for some patient instructions. However, not every portal message or feature may support every language the same way.
If you prefer Spanish
Use the language option shown on the official My UNC Chart page when available. For medical advice, use official care-team or interpreter support routes.
If someone helps you
If a friend or family member helps you navigate My UNC Chart, they may see private medical information. Use official staff support when you need privacy.
UNC Health Map
Use this map for broad orientation only. For appointment arrival instructions, parking, department location and campus updates, use your official appointment details or UNC Health’s official location tools.
Helpful UNC Health Video Visit Video
A relevant UNC Health video visit guide is embedded below for visual help. VideoObject schema is intentionally not added because the exact YouTube upload date could not be safely verified from accessible search results. This avoids structured-data errors.
UNC MyChart FAQ
Is UNC MyChart the same as My UNC Chart?
People often search “UNC MyChart,” but UNC Health’s official patient portal is called My UNC Chart. Use the official My UNC Chart login page for portal access.
Where do I log in to UNC MyChart?
Use the official My UNC Chart login page. Do not enter login details into this website or any third-party form.
How do I sign up for My UNC Chart?
Start from the official My UNC Chart sign-up page and follow the verification or activation instructions shown there.
What if I forgot my My UNC Chart username or password?
Use the official My UNC Chart account recovery page or the “Forgot login information” option on the official login page.
Can I pay a UNC Health bill without signing in?
UNC provides an official My UNC Chart Pay as Guest page for eligible payments. Use only the official guest payment route.
Can I use the My UNC Chart app?
Yes. Use the official mobile app route from My UNC Chart or UNC Health’s official app page. Avoid unofficial downloads.
Can I message my UNC Health provider through My UNC Chart?
My UNC Chart supports secure messages for non-urgent questions about recent visits, chronic conditions or test results. Do not use messages for emergencies.
Can I request prescription refills in My UNC Chart?
UNC Health says My UNC Chart can help with prescription refills. Availability depends on your medication, provider and account status.
Can I manage family accounts in My UNC Chart?
UNC Health says My UNC Chart can help manage family accounts. Use official proxy or loved-one access instead of sharing passwords.
Can I schedule a video visit through My UNC Chart?
UNC Health says video visits can be scheduled directly through My UNC Chart or by contacting the provider’s office. Check official video visit instructions before your appointment.
Why are my test results missing?
Some results depend on timing, provider review, location, department workflow and account access. Check the official portal and ask your care team if something seems missing.
Why does My UNC Chart say cookies or JavaScript are required?
Use a supported browser, allow cookies and JavaScript for the official My UNC Chart site, refresh the page or try a different personal device.
Can I use My UNC Chart for urgent symptoms?
No. My UNC Chart messages are not for urgent symptoms or emergencies. Use emergency services, urgent care or your care team’s urgent instructions.
How do I avoid fake UNC MyChart pages?
Start from UNC Health’s official website or the official My UNC Chart login page. Avoid copied login forms, suspicious ads, popups and unknown payment links.
Final Safe Path for UNC MyChart
The safe order is simple: use the official My UNC Chart login page, sign up through the official portal if you are new, recover access only through official recovery, download apps only through official routes, pay only through official billing pages, and never share login or verification details with third-party websites.
This guide helps you choose the correct official route. It cannot access your records, reset your account, schedule care, send messages or process payments.