If you searched for “MyChart Pres”, you are most likely looking for Presbyterian Healthcare Services MyChart in New Mexico. Presbyterian Medical Group patients use MyChart for results, appointments, messages, medication renewals, bills, records, proxy access and virtual-care tasks.
One important detail: myPRES and MyChart are related but not identical. myPRES is Presbyterian’s broader account/member gateway; clinical MyChart is the patient-record system inside that ecosystem.
GATEWAY
Quick answer: Presbyterian Medical Group patients can reach MyChart through the official Presbyterian myPRES/MyChart sign-in system. Presbyterian currently lists technical support at 505-923-5590 or 866-861-7444, available 24 hours a day, 7 days a week for MyChart/myPRES setup, user-ID help and password-reset issues.
Keep private details on Presbyterian’s official systems. MyChart-Health.org is an independent information website. It is not Presbyterian Healthcare Services, Presbyterian Medical Group, myPRES or Epic. Never enter your password, verification code, medical-record information, Social Security information, insurance data or payment details here.
myPRES and MyChart Are Not the Same Tool
This distinction solves much of the confusion around searches such as “MyChart Pres.” Presbyterian connects several digital services under the myPRES account.
| Tool | Main purpose | Typical tasks |
|---|---|---|
| MyChart | Clinical patient portal for Presbyterian Medical Group patients. | Results, messages, medications, appointments, After Visit Summaries, records, hospital/doctor bills and family proxy access. |
| myPRES | Broader Presbyterian account and member portal. | Health-plan information, claims, member ID cards, plan documents, care resources and access to MyChart. |
| MyChart mobile app | Direct mobile access to the clinical MyChart record after activation. | Results, visits, messages, records and clinical patient tasks without opening the myPRES web gateway each time. |
| myPRES mobile app | Presbyterian account/member tools on mobile. | Coverage information, claims, member ID card and links into care resources. |
Practical shortcut: if you want a test result, prescription refill or care-team message, think MyChart. If you want an insurance claim, member ID card or health-plan document, think myPRES.
Use the Official Route That Matches the Task
| Task | Official route | What happens next |
|---|---|---|
| Access MyChart | Presbyterian MyChart sign-in gateway | Sign in with the Presbyterian account credentials connected with your patient access. |
| Create myPRES access | myPRES registration | Create the Presbyterian gateway account used to access eligible tools including MyChart. |
| Forgot password | Password reset | Enter the registered user ID and verify identity using the code sent by email or text. |
| Forgot user ID | User-ID recovery | Presbyterian’s recovery page sends the user-ID reminder to the registered email address. |
| Pay doctor/hospital bill without login | MyChart Guest Pay | Use the guarantor information shown on the statement. |
| Estimate cost before care | Guest price estimator | Choose the service area and enter the insurance/cost-sharing information requested. |
Creating Presbyterian MyChart Access
Presbyterian says patients may be enrolled by clinic staff, receive an activation code after a visit, or use online signup when available.
Create or sign in to your myPRES account
Presbyterian describes myPRES as the gateway to MyChart. Use the same official Presbyterian account rather than creating separate identities on unofficial login pages.
Open Access MyChart
After signing in through Presbyterian, select the MyChart access option to reach the clinical patient portal.
Use an activation code if Presbyterian gave you one
Presbyterian says a code may appear on an After Visit Summary or billing statement, or arrive after a visit by email or text.
Use self-signup when offered
MyChart can attempt to match your information with the medical record or use an approved third-party identity-verification process.
Move to the mobile app after activation if you prefer
Presbyterian specifically says that after you create myPRES and activate MyChart, you can use the MyChart mobile app without going through the myPRES website each time.
MyChart itself is free. Presbyterian’s official MyChart FAQ states that the service is free for Presbyterian Medical Group patients.
Password Recovery, Verification Codes and Account Security
Forgot your myPRES password?
- Open Presbyterian’s official sign-in page.
- Select Forgot your password.
- Enter the registered user ID.
- Choose the verification method presented.
- Enter the code received by email or text.
- Create the new password.
No verification code?
- Check the spam/junk folder.
- Confirm that you entered the correct user ID.
- Check the mobile number/email already on file.
- Request a new code from the official screen.
- Call 505-923-5590 if your contact information is outdated.
Optional MyChart two-step verification: Presbyterian’s MyChart FAQ says users can turn on two-step verification so that a code sent by email or text is required in addition to the username and password.
Password-reset systems may temporarily limit repeated attempts. If repeated recovery requests stop working, avoid creating another account and use Presbyterian’s 24/7 technical helpdesk instead.
MyChart Pres Problem Helper
Choose the issue. This tool does not request passwords, patient information or payment details.
Results, Health Summary and Visit Information
Most results
Presbyterian says most test results display in MyChart when they become available.
Radiology and pathology
Presbyterian’s current FAQ says radiology and pathology results are made available after about 72 hours.
Sensitive results
Results that determine certain sensitive conditions may not automatically display. Presbyterian says the doctor will contact the patient regarding those results.
Hospital result missing? Presbyterian specifically tells patients to open Medical Records → Test Results and enable Show Hospital Results. Hospital results are not automatically shown in every view.
After Visit Summary and clinical notes
To find an After Visit Summary, Presbyterian says to open a past appointment in Visits. Progress notes appear when the individual provider uploads them. If an expected note is missing, that does not automatically mean the visit is missing.
Messages and Prescription Renewals
How fast should a message be answered?
Presbyterian says care-team messages generally receive a response within 2 business days.
A response may come from a nurse, advanced practice clinician or another appropriate care-team member rather than directly from the physician.
Provider missing from the message list?
Presbyterian’s FAQ gives two common reasons:
- The provider is outside Presbyterian Medical Group; or
- You have not had an in-person appointment with that provider in the past 24 months.
Messages are not for urgent care. Presbyterian explicitly says MyChart should not be used for urgent needs. Call 911 for a medical emergency.
Prescription renewals
MyChart allows eligible Presbyterian Medical Group patients to request prescription renewals and review current medications. A medication may still require provider review, a visit, updated labs or another clinical step before it can be renewed.
Appointments, Earlier Openings and eCheck-In
Presbyterian MyChart supports primary-care scheduling, specialist appointment requests, upcoming/past visits and newly available appointment offers where enabled.
Schedule or request a visit
Use MyChart for participating primary-care appointments or specialist requests. Availability depends on provider and visit type.
New Appointment Offers
Presbyterian promotes newly available appointment offers through MyChart, allowing eligible patients to accept an earlier time when one becomes available.
eCheck-In
Before participating appointments, use eCheck-In to review or update registration information, complete required documents and pay an applicable copay.
New primary-care patient in Albuquerque, Belen, Los Lunas, Rio Rancho or Santa Fe? Presbyterian currently directs new patients in those communities to 1-844-PRES DOC (773-7362), Monday-Friday, 8 a.m.-5 p.m.
For new patients in Española, Socorro, Ruidoso, Clovis or Tucumcari, Presbyterian says to contact the provider’s office directly rather than using the Albuquerque-area line.
VirtualPRES: Video Visits and MyChart eVisits
Presbyterian uses MyChart as part of several VirtualPRES care workflows. The exact care type matters because scheduled video visits and asynchronous eVisits work differently.
Virtual Primary Care
Scheduled video care for adults 18+ who are physically in New Mexico. Current hours are Monday-Friday, 7 a.m.-5 p.m.
Virtual Urgent Care
Scheduled video care for minor illnesses and injuries. Presbyterian currently lists Monday-Friday 7 a.m.-7 p.m. and weekend hours of 7 a.m.-5 p.m.
eVisit
Established Presbyterian Medical Group primary-care patients age 18+ can complete a MyChart questionnaire for selected non-urgent conditions. Presbyterian says a care-team response is provided within about 24 hours.
How a scheduled VirtualPRES visit works
Sign in to MyChart
Use the Presbyterian clinical portal connected with your care.
Schedule the eligible video appointment
Select an available day and time for the appropriate VirtualPRES service.
Complete required eCheck-In
Presbyterian says eCheck-In is required before its current VirtualPRES video visits.
Join 5-10 minutes early
Open the video appointment in MyChart and select Join video visit.
Test camera/audio and wait in the virtual waiting room
Use a quiet, well-lit location and allow camera and microphone access.
Official Presbyterian Telehealth Video
The video below is from PresHealth, Presbyterian Healthcare Services’ official YouTube presence, and discusses Presbyterian’s telehealth options. It is included as general orientation—not as a replacement for current MyChart instructions.
For today’s appointment workflow, use Presbyterian’s live VirtualPRES instructions: sign in to MyChart, complete eCheck-In and open the scheduled video visit shortly before the appointment.
Get a Medical-Record Copy Without Paying for an Unnecessary Route
Presbyterian currently offers a no-cost route for requesting your own records through MyChart.
Request your own records through MyChart
- Sign in to MyChart.
- Open Sharing Hub.
- Follow the record-request instructions.
- Wait for Presbyterian to process the request.
- Open Document Center to download or print the completed record.
Presbyterian says the completed records remain available in Document Center for 30 days.
Formal release to another person or organization
Use Presbyterian’s Authorization for Release of Protected Health Information when records need to go to another party or when MyChart is not the appropriate route.
Medical Records help:
505-841-1944
Fax: 505-841-1153
Email: phsroi@phs.org
PO Box 26666
Albuquerque, NM 87125
Some records—such as certain x-rays, sleep studies, specialty test reports, birth records or outside-organization results—may require a formal records request rather than simply appearing in MyChart.
Proxy Access: Children, Teens and Adults
Presbyterian follows New Mexico privacy law for teen records, so parent access changes when a child turns 14.
| Situation | How access works | Important change |
|---|---|---|
| Child under 14 | Parent or guardian can request child proxy access from their own MyChart Medical Records area. | Existing access changes when the child turns 14. |
| Teen age 14-17 | Presbyterian says the teen must activate their own MyChart account. | A parent’s existing proxy access transitions to a limited view at the 14th birthday. |
| Age 18 | Adult privacy rules apply. | Presbyterian says parent/guardian teen proxy view terminates on the patient’s 18th birthday. |
| Adult family member | The patient can grant access through Friends and Family Access or use the approved adult process. | The adult patient’s consent is required. |
Presbyterian’s proxy process may require identity information such as names, dates of birth, address, partial Social Security information, member ID and adult consent. Provide those details only to Presbyterian through its official portal or support channel.
Link Another Health System’s MyChart Record
Presbyterian supports Epic’s linked-record functionality. When supported, MyChart can combine information from other participating healthcare organizations.
Information that may appear
- Allergies
- Health issues
- Implants
- Medications
- Test results
- Appointments and visits
- Care-team information
Linked organization but no provider messaging?
Presbyterian’s linked-record help notes that cross-organization provider messaging may require an active account at the outside organization and may need to be done in a web browser rather than the MyChart mobile app.
Linked information is marked as coming from another organization. If an outside record is wrong, contact the organization that supplied it rather than asking Presbyterian to edit another health system’s medical record.
Which App Should You Install: MyChart or myPRES?
MyChart app: clinical care
After activating Presbyterian MyChart, use Epic’s official MyChart mobile app for clinical portal tasks. Presbyterian says mobile access can support Face ID or fingerprint login on compatible devices.
myPRES app: Presbyterian account/member tools
Presbyterian also publishes a separate myPRES app for health-plan/member tools such as claims, digital ID cards, coverage information and care resources.
Being signed in to the myPRES app does not necessarily mean every MyChart clinical screen is automatically authenticated. If your goal is primarily results, messages and clinical records, the dedicated MyChart app can be more direct after your MyChart account is activated.
Pay a Presbyterian Doctor or Hospital Bill
Pay after signing in
MyChart can show eligible statements, payment history and paperless billing settings, and can use saved payment methods when configured.
Guest Pay
Presbyterian’s MyChart Guest Pay allows a one-time doctor/hospital payment without registering for myPRES.
Need an arrangement?
Guest Pay directs statement, payment-arrangement and financial-assistance questions to 505-923-6600 or 800-251-9292.
What is a guarantor? Presbyterian defines the guarantor as the person responsible for paying the bill. The guarantor name and account number are printed on the statement.
Zero balance but MyChart says you have a new statement? Presbyterian says this can happen when an older statement has never been opened. Open Billing → Past Statements and check unread statement dates. Another possibility is that you are viewing notifications from a child or adult account for which you have proxy access rather than your own record.
Paperless medical billing
Presbyterian’s current paperless instructions say medical-document preferences are managed by signing in to myPRES, opening Access MyChart, then selecting Communication Preferences.
Cost Estimates and Financial Assistance
Get an estimate through MyChart
After signing in, choose Estimates from the MyChart menu. Presbyterian says using MyChart can save time because the estimate can use insurance information already on file.
Completed estimates remain available in MyChart.
Estimate without logging in
Presbyterian also offers a guest price-estimate tool. Have insurance information such as deductible, copay, coinsurance and out-of-pocket amounts ready.
Financial advocates: Presbyterian currently lists 855-225-7737, option 5, for help understanding payment options, payment plans, financial-assistance programs and expected financial responsibility.
Financial assistance
Presbyterian’s current assistance program applies to qualifying uninsured or underinsured patients who have difficulty paying for emergency or other medically necessary care. Applications can be completed online or on paper.
Uninsured discount
Presbyterian’s current patient financial guidance states that uninsured patients receive a 30% discount on services, in addition to potentially qualifying for further assistance under the financial-assistance program.
Approval period
Presbyterian says an approved financial-assistance determination remains in effect through December 31 of the year in which approval was received. A new application is needed on or after January 1.
Financial assistance: 505-923-6600 or 800-251-9292.
Presbyterian MyChart and Patient Support Numbers
| Need | Official contact | Use it for |
|---|---|---|
| MyChart / myPRES technical help |
505-923-5590 866-861-7444 |
Account setup, password resets, user-ID help and technical portal problems. Presbyterian lists this technical helpdesk as available 24/7. |
| General Presbyterian Customer Service | 505-923-5256 | General Presbyterian Healthcare Services questions; after-hours messages are reviewed the next business day. |
| Medical records | 505-841-1944 | Formal release, authorization and records not available through MyChart. |
| Billing / financial assistance |
505-923-6600 800-251-9292 |
Statement questions, payment arrangements and financial-assistance applications. |
| Cost-estimate advocate | 855-225-7737, option 5 | Estimates, payment-plan guidance and financial-liability questions. |
| Select/change PCP | 505-923-2011 | Select a primary-care provider with current availability. |
| New-patient primary care in major metro areas | 1-844-PRES DOC (773-7362) | New patients in Albuquerque, Belen, Los Lunas, Rio Rancho or Santa Fe; current hours are Monday-Friday, 8 a.m.-5 p.m. |
| Emergency | 911 | Medical emergencies. Do not wait for MyChart or routine customer-service responses. |
Presbyterian Hospital: Main Albuquerque Location
Presbyterian Healthcare Services operates hospitals and clinics throughout New Mexico. The address below is Presbyterian Hospital in Albuquerque—not the address of every MyChart appointment.
Presbyterian Hospital
1100 Central Ave. SEAlbuquerque, NM 87106
Main phone: 505-841-1234
Use the appointment information in MyChart to confirm the actual Presbyterian clinic, hospital or specialty location before traveling.
Current parking information
- Patient and visitor parking areas are available around the hospital.
- A newer garage near Central Avenue and Spruce Street has about 1,200 spaces.
- Valet service is currently $5, card only.
- Current valet hours are Monday-Friday, 7 a.m.-6 p.m.
- Hospital Security is available 24/7 at 505-841-1200.
MyChart Pres Frequently Asked Questions
1. Is myPRES the same thing as Presbyterian MyChart?
No. myPRES is Presbyterian’s broader account and member portal, while MyChart is the clinical patient portal used by Presbyterian Medical Group patients. Patients commonly sign in through myPRES and select Access MyChart.
2. What is the official Presbyterian MyChart login?
Presbyterian provides MyChart access through its official myPRES/MyChart sign-in system. Use phs.org or the official sso.phs.org MyChart gateway rather than a third-party login form.
3. Who do I call if I cannot get into Presbyterian MyChart?
Presbyterian’s MyChart/myPRES technical helpdesk is 505-923-5590 or toll-free 866-861-7444. Presbyterian currently lists technical support as available 24 hours a day, seven days a week.
4. When do Presbyterian test results appear in MyChart?
Presbyterian says most results appear once available. Radiology and pathology results are generally available after 72 hours. Certain sensitive test results do not automatically display.
5. Why can I not see my Presbyterian hospital test results?
Open Medical Records, then Test Results, and make sure Show Hospital Results is enabled. Presbyterian says hospital results are not automatically shown in every MyChart result view.
6. How quickly should Presbyterian answer a MyChart message?
Presbyterian says patients generally receive a response within two business days. A nurse, advanced practice clinician or another care-team member may respond depending on the question. MyChart should not be used for urgent needs.
7. What happens to a parent’s Presbyterian MyChart access when a child turns 14?
Presbyterian says existing parent/guardian proxy access changes to a limited view at the child’s 14th birthday. Patients age 14-17 activate their own account, and parental teen proxy access terminates when the patient turns 18.
8. Can I request Presbyterian medical records for free through MyChart?
Yes. Presbyterian says patients can request their own records at no cost through MyChart’s Sharing Hub. When processed, the files are available in Document Center for up to 30 days.
9. Can I pay a Presbyterian doctor or hospital bill without logging in?
Yes. Presbyterian MyChart provides Guest Pay. The guarantor name and account number are shown on the billing statement. Signed-in users can also review statements, payment history and paperless options.
10. Why is a Presbyterian provider missing when I try to send a MyChart message?
Presbyterian says a provider may not appear if the provider is outside Presbyterian Medical Group or if you have not had an in-person appointment with that provider within the last 24 months.
Shortest Safe Route
Forgot access details?
Use official self-service or call the 24/7 technical helpdesk.
Reset passwordNeed a medical record?
Use Sharing Hub for your own records or formal Release of Information when needed.
Medical-record optionsNeed billing help?
Use MyChart Guest Pay, estimates or Presbyterian financial-assistance resources.
Billing optionsIndependent publication: MyChart-Health.org cannot access Presbyterian myPRES or MyChart accounts, medical records, messages, appointments, results, insurance claims or bills. Presbyterian can change portal features, virtual-care hours, financial policies, contact information and parking details; use the linked official Presbyterian resources for the final account-specific action.