Spartanburg Regional MyChart is the secure patient portal used across Spartanburg Regional Healthcare System (SRHS), including Spartanburg Medical Center, Medical Group of the Carolinas and participating SRHS hospitals and services.
It can be used for appointments, eCheck-In, immediate result access, refills, secure messages, bills, financial estimates, financial-assistance applications, video visits, proxy access and selected medical-record tasks.
Quick answer: use mychart.spartanburgregional.com for the official Spartanburg Regional Healthcare System MyChart portal. MyChart is free. Patient Support is 1-888-84-CHART (1-888-842-4278). An SRHS activation code expires after two weeks; if it expires, use Sign Up Online or request a new code.
Independent-site notice: MyChart-Health.org is not Spartanburg Regional Healthcare System or Epic. Do not enter your username, password, activation code, verification code, Social Security information, test results, insurance details or payment data on this website.
Make Sure You Have the Right South Carolina MyChart
SRHS MyChart belongs to Spartanburg Regional Healthcare System. The same MyChart software is used by unrelated healthcare organizations, so match the portal to the organization where you received care.
SRHS MyChart covers care such as
- Spartanburg Medical Center.
- Spartanburg Medical Center – Mary Black Campus.
- Pelham Medical Center.
- Cherokee Medical Center.
- Union Medical Center.
- Spartanburg Hospital for Restorative Care.
- Medical Group of the Carolinas practices and other participating SRHS services.
Do not choose a portal by the MyChart logo alone
Another provider’s MyChart username does not automatically become your Spartanburg Regional login. For example, Austin Regional Clinic has a completely separate portal; our ARC MyChart portal guide covers that organization instead.
How to Sign Up for Spartanburg Regional MyChart
SRHS supports both activation-code enrollment and online self-signup. The activation-code route is useful when a code appears on an enrollment letter or After Visit Summary.
Start with the official signup page
If you were given an activation code, open the official activation page. SRHS also provides a Sign Up Online option when you do not have a code.
If you have a code, enter the three-part activation code
The current activation page asks for the code as printed on your enrollment letter or After Visit Summary.
Complete the identity fields on the official portal
The activation screen currently asks for the last four digits of the patient’s Social Security number and date of birth. Enter these only on the official Spartanburg Regional MyChart site.
Create your permanent username and password
The activation code is not your permanent password. Once the account is created, keep the username/password private and use proxy access when another person needs authorized access.
Two-week activation window: Spartanburg Regional’s current public MyChart help page says activation codes expire after 2 weeks. If the code expired or never arrived, use Sign Up Online or call 1-888-842-4278.
Login, Two-Step Verification and Account Recovery
Standard login
The current portal accepts a Spartanburg Regional MyChart username or compatible Epic ID plus the associated password.
Passkey and biometrics
The current login page can offer passkey login, while the mobile MyChart experience can support Face ID or fingerprint access on compatible devices.
Two-step verification
SRHS allows two-step verification so login can require a code sent by email or text in addition to the username and password.
If the two-step code does not arrive: check spam/junk, use the official Resend Code option and check another email account you may have given SRHS. If the account has outdated contact information, call 1-888-842-4278.
Official SRHS pages currently give slightly different idle-timeout figures. The public SRHS MyChart page says a user is logged out after 15 minutes of keyboard inactivity, while the embedded portal FAQ has displayed 10 minutes. The practical rule is simple: expect automatic logout after a short idle period and sign out manually when leaving a shared device.
Results, Messages, Refills and Linked Records
Immediate result release
Spartanburg Regional’s public MyChart page says lab, imaging and pathology results are released immediately after they have resulted.
This means you may see the result before your healthcare provider has reviewed it or added comments.
Secure messages
SRHS says patients generally receive a reply in about 2 business days; its portal FAQ describes a broader 1–3 business day window.
Prescription refills
MyChart supports refill requests for medications that are eligible for electronic renewal. Provider review may still be required.
Happy Together / linked organizations
If you have records at another participating MyChart organization, account linking may show selected allergies, care-team information, health issues, medications, messages, results and visits in one view.
Share a record with another provider
Spartanburg Regional’s MyChart education resources include one-time record-sharing as well as longer-term proxy access for people helping manage another patient’s care.
Do not use MyChart messaging for urgent symptoms. Spartanburg Regional’s terms specifically direct patients with emergencies to call 911 or go to an emergency department rather than waiting for a portal response.
Appointments and eCheck-In
SRHS MyChart supports direct scheduling or appointment requests for participating services, along with pre-visit eCheck-In and electronic consent documents.
Appointment tasks
- Schedule eligible appointments directly online.
- Request appointments where direct scheduling is not available.
- Review upcoming visit details.
- Review previous appointments.
eCheck-In
- Review contact information.
- Confirm insurance information.
- Complete questionnaires when presented.
- e-sign eligible consent documents.
- Complete required copay steps where applicable.
Spartanburg Regional MyChart Video Visits
Medical Group of the Carolinas offers video visits with selected providers. Schedule them through the provider’s office, then use the MyChart workflow for the appointment.
Equipment
Use a computer, tablet or smartphone with a working camera and stable connection. SRHS says the telehealth technology is HIPAA compliant and secure.
Mobile-phone rule
SRHS’s currently published mobile tutorial says a phone video visit must use the MyChart app; the tutorial says mobile-browser video visits do not work through Safari or Chrome.
Desktop
The published desktop guide directs patients to use MyChart in a supported modern browser, complete the required hardware test and allow the camera/microphone.
Complete eCheck-In first
SRHS’s tutorial says eCheck-In must be completed before the video visit can be joined, including applicable copay and questionnaire steps.
Open Visits → Appointments and Visits
Locate the scheduled video visit and open its details.
Join close to the appointment time
The current published tutorial says patients can join up to 15 minutes before the scheduled start time.
Do not arrive too late
The same tutorial says a patient cannot connect more than 15 minutes after the scheduled start time and the appointment may be canceled.
Wait in the virtual waiting room
If the provider has not connected yet, remain in the virtual waiting room rather than repeatedly leaving and reopening the visit.
Video visits do not fit every symptom. SRHS notes that some problems—such as concerns requiring a hands-on abdominal exam or certain lab work— may need an in-person visit even if care begins by video.
MyChart Mobile App Setup
Install the Epic MyChart app
Download only from Apple App Store or Google Play. Avoid APK mirrors or third-party download sites.
Select Spartanburg Regional
SRHS’s Android setup guide tells users to choose Spartanburg Regional Healthcare System as the organization. If it does not appear immediately, search for “Spartanburg.”
Mobile security
Face ID or fingerprint login may be available on compatible devices after the account is configured. Keep the phone itself secured with a passcode.
Proxy Access for Children, Adults and Caregivers
Spartanburg Regional proxy access is detailed and role-specific. A proxy must be at least 18 years old and must have their own activated SRHS MyChart account.
| Situation | Current SRHS route | Important detail |
|---|---|---|
| Parent / legal guardian accessing a minor | Complete the Proxy Request Form and submit it with required documentation. | SRHS states access ends when the dependent reaches age 18. |
| Competent adult granting access | The patient must invite the other adult; another person cannot initiate access to a competent adult’s record. | Each adult needs their own activated MyChart account. |
| Power of attorney / incapacitated adult | Use the Proxy Request Form and include the required legal documentation. | Submit through SRHS’s HIM Proxy process. |
| Parent granting another adult access to child | Birth/adoptive parent or legal guardian starts the Grant Access process. | Useful for a stepparent, grandparent or another adult helping manage the child’s care. |
Submit a dependent/caregiver proxy form
- In person at the appropriate physician office.
- Fax: 864-560-9112.
- Email: HIMPROXY@srhs.com.
- Mail: HIM Proxy, Spartanburg Medical Center, 101 E Wood St, Spartanburg, SC 29303.
Paper-signature rule
SRHS explicitly says the proxy form signature must be completed with a pen. Virtual or digital signatures are not accepted for the published form.
The current dependent-proxy form says to allow approximately 7 business days for processing.
Adult proxy access can be configured as either read-only access or access that also allows scheduling and messaging.
Medical Records: Start With MyChart, Then Use Medical Record Services
Spartanburg Regional calls MyChart the easiest and fastest way to access available medical information. If the record or document you need is not in the portal, use a formal Medical Record Services request.
Use MyChart first
Check results, visit information and available health-record documents before submitting a separate release form.
Formal record request
Complete SRHS’s Authorization to Release and Disclose Patient Information form and include a photocopy of a valid state- or federal-issued photo ID.
Handwritten-signature requirement: Spartanburg Regional says the medical-record authorization must be signed with a pen. Virtual/digital signatures are not accepted for the published authorization form.
| Need | Current information |
|---|---|
| Main Medical Records phone | 864-560-6273 |
| Fax | 864-560-6073 |
|
Spartanburg Regional Healthcare System Medical Record Services 101 E Wood St Spartanburg, SC 29303 |
|
| Main in-person records office |
700 North Pine St Spartanburg, SC 29303 |
| Radiology / imaging |
Imaging Services – SMC at North Grove 1330 Boiling Springs Rd, Suite 1500 Spartanburg, SC 29303 |
Imaging Services at North Grove handles imaging requests but does not process other types of medical-record requests. Medical Group of the Carolinas patients can also contact their provider office directly when appropriate.
Billing, Guest Pay, Itemized Bills and Payment Plans
Spartanburg Regional lets patients pay in full, establish a zero-interest payment plan or apply for financial assistance. MyChart also sends new-balance and statement notifications.
Pay in MyChart
Sign in when you want statement history, saved payment methods, payment-plan options or secure billing messages.
Pay as Guest
Guest Pay uses the guarantor information from the statement. The guarantor is the person financially responsible for the bill.
Payment types
Spartanburg Regional currently lists Apple Pay, Google Pay, credit card, check and cash as accepted methods.
How to generate an itemized bill in MyChart
Open Billing Summary
Use the MyChart menu and open the billing area.
Select View balance details
Open the account you want to examine.
Open the Details tab
Select the option to get an itemized bill.
Choose a date range and generate
After processing, open the Documents tab and select the itemized-bill PDF.
Zero-interest payment plan
Spartanburg Regional currently offers extended zero-interest plans of up to five years, with a published minimum monthly payment of $50.
Eligible plans can be started in MyChart or through Patient Financial Services.
Billing support
864-596-1001
800-281-5346
Monday–Friday, 8 a.m.–5 p.m.
Separate anesthesiology bill: MGC Anesthesiology services use a separate billing system and do not appear in the SRHS MyChart billing portal. Current billing help for that anesthesiology statement is 1-800-749-2940, extension 113.
Uninsured discounts: Spartanburg Regional currently states that eligible uninsured patients receive a 40% discount from the total bill, with an additional 10% uninsured prompt-pay discount on eligible services when the bill is paid in full within 30 days of the first statement date.
SRHS currently sends four monthly statements across a 120-day billing cycle before unpaid, non-payment-plan accounts may be referred for bad-debt collection. Contact Patient Financial Services before ignoring a balance if you cannot afford it.
Patient Estimates and Financial Assistance
Patient estimate
SRHS provides a MyChart Patient Estimates tool that estimates hospital-related charges and potential insurance/out-of-pocket responsibility.
The estimate is not a guaranteed final price and may exclude separately billed physicians, such as some radiologists, anesthesiologists or assisting providers.
Financial assistance inside MyChart
Spartanburg Regional says the fastest and easiest application method is through MyChart, where patients can answer eligibility questions and upload supporting documents.
Financial Services: 864-596-1001 or 800-281-5346.
Documents to prepare
- Most recent federal tax return and applicable schedules.
- Tax return of the person claiming you as a dependent, when applicable.
- Three most recent pay stubs if employed but no tax return was filed.
- Social Security Administration letter, when applicable.
- Unemployment-benefit statements, when applicable.
- Asset Questionnaire.
- Most recent month’s financial document supporting liquid assets.
- Provider Statement if someone else pays your living expenses and you have zero or limited income.
Income guideline
SRHS says patients with household income at or below 200% of the current Federal Poverty Guidelines may qualify for financial assistance, while partial assistance can depend on income and household size.
Decision timing
Spartanburg Regional says a complete application is usually reviewed and a written decision issued within about 30 days.
Spartanburg Regional MyChart Next-Step Finder
Select the issue. This helper does not collect, transmit or store patient information.
Which Spartanburg Regional Number Should You Call?
| Need | Official contact | Use it for |
|---|---|---|
| MyChart Patient Support | 1-888-842-4278 | Login, activation, username/password recovery, account lockout and verification help. |
| Medical Records | 864-560-6273 | Formal records, authorization forms and record-release questions. |
| Proxy forms |
Fax: 864-560-9112 HIMPROXY@srhs.com |
Dependent, legal-representative and caregiver proxy requests. |
| Patient Financial Services |
864-596-1001 800-281-5346 |
Bills, payment plans, financial assistance and insurance/contact updates. |
| Spartanburg Medical Center | 864-560-6000 | Main hospital routing. |
| Guest Services / wayfinding | 864-560-6600 | Help finding destinations on the Spartanburg Medical Center campus. |
Spartanburg Medical Center: Address, Parking and Arrival
Spartanburg Regional operates multiple hospitals and outpatient locations across Upstate South Carolina. Always use the address in your MyChart appointment details rather than assuming every visit is at the main Spartanburg Medical Center campus.
Main Spartanburg Medical Center
Spartanburg Medical Center101 East Wood Street
Spartanburg, SC 29303
Main phone: 864-560-6000
Parking and wayfinding
Spartanburg Regional’s current maps page says parking is located near each building and that two floors of the main parking garage are reserved specifically for patients and visitors.
If you are unsure which building or entrance to use, call Guest Services at 864-560-6600.
Official Spartanburg Regional MyChart Security Video
Spartanburg Regional’s own MyChart FAQ links to this professional training video about two-step verification. The player is served through SRHS’s official video platform link, so this is not a copied third-party tutorial.
Privacy, Scam and Portal-Safety Checklist
Before signing in
- Start at mychart.spartanburgregional.com or SpartanburgRegional.com.
- Do not use copied login boxes on guide sites.
- Keep activation and verification codes private.
- Use two-step verification when practical.
- Update Personal Information if your email or phone changes.
- Use your own MyChart account rather than sharing a spouse’s login.
Before paying or sharing records
- Start from official SRHS billing or Pay as Guest.
- Check whether the bill is actually an MGC Anesthesiology statement outside MyChart.
- Use proxy access rather than password sharing.
- Use formal Medical Record Services when the needed record is not available in MyChart.
- Never post screenshots of private results or billing information publicly.
Emergency: Spartanburg Regional MyChart is not an emergency communication service. Call 911 or seek immediate emergency care when delay could affect health or safety.
Spartanburg Regional MyChart Frequently Asked Questions
1. What is the official Spartanburg Regional MyChart login?
The official portal is mychart.spartanburgregional.com. MyChart Patient Support is 1-888-84-CHART (1-888-842-4278).
2. How long does a Spartanburg Regional MyChart activation code last?
Spartanburg Regional’s current public MyChart page says activation codes expire after two weeks. If the code expires, use Sign Up Online or call 1-888-842-4278 for help.
3. What information does the SRHS activation page ask for?
The current activation-code page asks for the three-part MyChart activation code, the last four digits of the patient’s Social Security number and date of birth. Enter those details only on the official Spartanburg Regional MyChart site.
4. How quickly do Spartanburg Regional test results appear in MyChart?
Spartanburg Regional states that lab, imaging and pathology results are released immediately after they have resulted. You may therefore see a result before your healthcare provider has reviewed it or added interpretation.
5. How long should I wait for a reply to an SRHS MyChart message?
Spartanburg Regional’s public MyChart page says patients generally receive an answer within about two business days; its portal FAQ gives a broader one-to-three-business-day range. Do not use MyChart for urgent or emergency problems.
6. Why did Spartanburg Regional MyChart log me out?
SRHS’s current public help page says automatic logout can occur after 15 minutes of keyboard inactivity, while the portal FAQ has displayed 10 minutes. Expect automatic logout after a short idle period and sign out manually from shared devices.
7. Can my spouse and I share one Spartanburg Regional MyChart account?
No. Spartanburg Regional says each adult should maintain their own account. Use adult proxy access if a spouse, family member or caregiver needs authorized access. Adult proxy can be configured as read-only or can include scheduling and messaging access.
8. How long does Spartanburg Regional child proxy access last?
Spartanburg Regional says proxy access to a minor’s interactive record ends when the dependent reaches age 18. The current dependent proxy form says to allow about seven business days for processing.
9. Can I start a Spartanburg Regional payment plan in MyChart?
Yes. SRHS currently offers zero-interest payment plans of up to five years, with a published minimum payment of $50 per month. Eligible patients can start a plan through MyChart or Patient Financial Services.
10. Can I join an SRHS video visit from my phone browser?
Spartanburg Regional’s currently published mobile video-visit tutorial says patients using a phone must use the MyChart mobile app and that the video visit does not work through phone browsers such as Safari or Chrome. Complete eCheck-In before trying to join the visit.
Shortest Safe Path
I already have an account
Open Spartanburg Regional’s official MyChart portal and sign in only there.
Open official loginI need a new account
Use your activation code within two weeks or choose the official online self-signup route.
Review signup stepsI need another patient’s chart
Use SRHS proxy access and the correct form instead of sharing passwords.
Review proxy routesI need help paying
Use Patient Financial Services, a zero-interest payment plan or the Financial Assistance Program.
Review financial-help optionsIndependent publication: MyChart-Health.org cannot access, reset or manage Spartanburg Regional MyChart accounts and cannot view medical records, test results, messages, appointments or bills. Portal functions, billing policies, assistance guidelines and support details can change; use the official Spartanburg Regional links above for the final patient-specific action.