Atrium MyChart: Login & Patient Portal Guide
Atrium MyChart usually means MyAtriumHealth, the secure Atrium Health patient portal powered by Epic MyChart. It helps patients manage appointments, messages, test results, bills, prescriptions, proxy access, video visits and medical-record requests.
This guide gives you official links, support numbers, billing help, app setup, Wake Forest Baptist transition notes, medical-record guidance, proxy rules, video-visit tips, map and safety warnings without asking for private patient information.
Quick answer: use the official MyAtriumHealth login page at my.atriumhealth.org. For MyAtriumHealth support, Atrium lists 855-799-0044 and MyAtriumHealth@atriumhealth.org. Billing customer service is commonly listed as 704-512-7171 and toll-free 844-440-6536. Medical Records can be reached at 704-667-9500 or 844-383-2109. For emergencies, call 911.
Important privacy warning: this is an independent guide, not Atrium Health’s portal. Do not enter usernames, passwords, activation codes, verification codes, Social Security numbers, insurance details, payment information, account numbers, PINs, dates of birth, addresses or medical details on this page.
Official Atrium MyChart Login: MyAtriumHealth
The official patient portal name is MyAtriumHealth. Use the official Atrium Health portal for secure login instead of copied login boxes, ads or unofficial support forms.
Open official login
Use MyAtriumHealth for appointments, messages, test results, bills, refills, proxy access and records.
Allow cookies and JavaScript
The official login page may warn you to enable cookies or JavaScript. Use a current browser and restart from the official link.
Use official support
If login, sign-up, recovery or verification fails, contact MyAtriumHealth Support at 855-799-0044 or use the official support email.
Which Atrium MyChart Link Should You Use?
Most users need one specific action. Use this table so you do not end up on a fake portal page or the wrong billing/records route.
| Task | Official route | Best micro-step | What to avoid |
|---|---|---|---|
| Log in | MyAtriumHealth login | Confirm the address is my.atriumhealth.org before entering anything. | Third-party login forms and copied password boxes. |
| Sign up with code | Activation-code sign-up | Use the code only inside the official Atrium portal. | Sharing activation letters, texts or screenshots. |
| Sign up without code | Online sign-up | Complete identity verification only on the official sign-up page. | Entering identity details on guide websites. |
| Recover access | Account recovery | Use recovery before repeated failed login attempts. | Sharing verification codes or reset links. |
| Pay as guest | Pay as Guest | Use the responsible person details from the official statement only on the official page. | Random payment links, popups or social comments. |
| Request records | Medical Records | Use Sharing Hub / Request Medical Records or the official paper form process. | Emailing records to unknown addresses. |
Wake Forest Baptist Patients: myWakeHealth Is Now MyAtriumHealth
Atrium Health Wake Forest Baptist patients should use MyAtriumHealth. The transition page says existing myWakeHealth users can log in with the same username and password in most cases, while older myWakeHealth information became read-only.
Use MyAtriumHealth now
For Wake Forest Baptist care, MyAtriumHealth is the active portal for new health information, appointments, messages and bills.
Older portal is read-only
The transition page explains that myWakeHealth became read-only and then retired for normal use. Use MyAtriumHealth going forward.
Billing service-date matters
Wake Forest Baptist billing guidance separates bills before March 2, 2024 from bills on or after March 2, 2024. Read the statement date before paying.
Official Atrium Health Support Numbers, Address and Local Help
Use the correct number for the problem. MyAtriumHealth support, billing, medical records and hospital directions are different help routes.
| Need | Official resource | When to use it |
|---|---|---|
| MyAtriumHealth support | 855-799-0044; MyAtriumHealth@atriumhealth.org | Use for login, sign-up, account recovery, two-step verification, account blank/mismatch and app access. |
| General Atrium Health questions | 800-821-1535 | Use for general questions or routing, not sensitive medical or financial details. |
| Billing customer service | 704-512-7171; 844-440-6536 | Use for bill questions, billing errors, financial assistance, payment plans or paper billing preferences. |
| Medical Records Department | 704-667-9500; 844-383-2109 | Use if MyAtriumHealth does not show everything or you need formal records help. |
| Medical records forms | medicalrecordsroi@advocatehealth.org; fax 704-446-6037 | Use only after following the official medical-records instructions and reviewing email-communication guidance. |
| Mail medical records forms | Atrium Health, Corporate Health Information Management Release of Information, PO Box 32861, Charlotte, NC 28232 | Use for mailing completed record authorization forms. |
| Carolinas Medical Center | 1000 Blythe Blvd., Charlotte, NC 28203; 704-355-2000 | Use for broad map orientation. Your appointment may name a specific tower, clinic or parking area. |
| Atrium Health Mercy | 2001 Vail Ave., Charlotte, NC 28207; 704-304-5000 | Use if your appointment says Atrium Health Mercy, a facility of Carolinas Medical Center. |
How to Sign Up for MyAtriumHealth
Atrium says users can register in the app or website, use an activation text or email, or create an account by answering verification questions so the portal can match the account to an existing medical record.
Use an activation text or email if Atrium sent one
Open the activation link only from your own device and only if it leads to the official Atrium portal.
Use Sign Up Now if you do not have a code
The official sign-up page may use Experian questions to verify identity. Atrium says it cannot see your Experian answers, and a soft credit inquiry does not affect your credit score.
Check age rules before starting
Atrium’s FAQ says anyone age 18 or older can sign up. Patients ages 13 to 17 need a provider to complete the sign-up process.
Call support if the account is blank
If your account looks blank, your name may not match your medical record or you may be a new patient. Call 855-799-0044 if the portal does not connect correctly.
Sign-up safety: identity verification may involve sensitive information. Complete it only on the official MyAtriumHealth page, never in this article, a comment box, a chat screenshot or an unofficial support form.
MyAtriumHealth App Setup
The MyAtriumHealth app is the official Atrium Health app for portal tasks. It can help manage your care, find providers and locations, view maps and directions, schedule appointments, message providers, pay bills and check lab/test results.
Official app page
Use Atrium’s official mobile app page if you are unsure which app to download.
Apple devices
Install MyAtriumHealth from Apple’s App Store only. Do not download patient portal apps from unknown websites.
Android devices
Install MyAtriumHealth from Google Play only. Avoid APK mirrors for health apps.
App setup checklist
- Install the official MyAtriumHealth app.
- Sign in with your MyAtriumHealth username and password.
- Use account recovery if you forgot login information.
- Keep app notifications on if you want appointment, result and billing alerts.
- Do not stay signed in on someone else’s phone.
App-only or app-better tasks
- View real-time inpatient or emergency department visit updates.
- View hospital-stay notifications and education.
- Start or schedule certain video visits.
- Find locations and driving directions.
- Use mobile push notifications for care updates.
Atrium MyChart Problem Helper
This safe helper does not collect private information. Pick your issue and it points you to the right official next step.
Account Recovery, Two-Step Verification and Login Problems
Atrium’s FAQ says recovery starts from “Forgot login information?” and can send a two-factor verification code to the email address or phone number previously used for verification.
Forgot username or password
Use official recovery. Do not keep guessing because wrong attempts can build up over time.
Code not arriving
Atrium recommends email as the preferred verification-code method. If codes still do not arrive, call support to confirm your correct email or mobile number is on file.
Locked after wrong attempts
The FAQ says five wrong username/password attempts can lock the account. Call 855-799-0044 for help resetting access.
Security note: MyAtriumHealth may log you out after 20 minutes of inactivity and may be briefly unavailable during system maintenance, usually between midnight and 5 a.m.
What You Can Do in MyAtriumHealth
MyAtriumHealth is a website and app that helps manage health tasks. It does not show the entire medical record, but it gives access to many common care and billing tools.
| Need | Where to look | What it helps with | Official route |
|---|---|---|---|
| Appointments | Appointments / Visits | Schedule with primary care providers and most specialists you have seen within the past three years, when available. | Log in |
| Messages | Messages / Send a message | Ask about existing medical concerns, current medications, technical support or billing customer service. | Messaging FAQ |
| Results | Test Results | View lab and test results as soon as they are released online. | Open results |
| Prescriptions | Medications | Request refills from Atrium Health Pharmacy and track remaining refills where supported. | Medication FAQ |
| Billing | Billing / Billing Summary | Pay bills, view statements, view payment history, manage payment methods and opt out of paperless billing. | Pay as Guest |
| Records | Request Medical Records / Sharing Hub | Request record copies or send records to another provider, school, attorney, insurer or organization. | Medical Records |
Messages, Notifications and Urgent Warning
MyAtriumHealth messages are for non-urgent follow-up. Atrium’s FAQ says to allow two business days for a response, and the portal should not be used for urgent situations.
Good uses for messages
- Ask about an existing medical concern.
- Ask about a medication you are currently taking.
- Ask for MyAtriumHealth technical support.
- Send a billing customer service question.
Do not use messages for
- Life-threatening symptoms.
- Same-day medical advice.
- A new non-urgent health concern that needs a visit.
- A family member’s issue from your own record without proxy access.
Notification tip
You can manage text, email and push notifications under Communication Preferences. Atrium also lists text updates by sending START to 89027.
Emergency warning: call your clinic directly for same-day medical advice. If you are experiencing a life-threatening emergency, dial 911 immediately.
Lab Results, Health Records and Missing Information
Atrium says some results are ready the same day and others take a few days. When available, results are released online immediately, which means you may see a result before your provider has reviewed it.
What you may see
Your record may include medications, allergies, immunizations, health issues, surgeries, procedures, medical/family history, test results and preventive care recommendations.
What may be missing
MyAtriumHealth does not show the entire medical record. Use Request Medical Records or call the Medical Records Department for formal copies.
Inpatient and ED updates
During an inpatient or emergency department visit, real-time updates may appear in the MyAtriumHealth app, not currently on the website.
Appointments, eVisits, Video Visits and Virtual Care
MyAtriumHealth can help with appointments and virtual care, but availability depends on your provider relationship, appointment type and location.
Online scheduling
You can schedule with primary care providers and most specialists you have seen within the past three years, including OB/GYN and pediatrics, when online scheduling is available.
24/7 urgent care video visits
Atrium says 24/7 urgent care video visits are live video chats with qualified providers and can be started from North Carolina, South Carolina or Georgia.
What you need for video visits
You need a secure internet connection and a phone, tablet or computer with camera and microphone. You may need your insurance card and photo identification.
Video visit safety: video visits can help with minor conditions, but emergency symptoms require 911 or the nearest emergency room.
Medical Records: Electronic and Paper Request Options
Atrium’s medical-records page says you can access portions of your electronic medical record online with MyAtriumHealth and submit formal record requests electronically or by paper form.
Electronic option
Log in, open Menu, go to the Sharing section and select Sharing Hub. Fill out the questionnaire, review the form and submit.
Use the correct paper form
Use the patient request form for your own records or provider copies. Use the authorization release form for insurance, attorney, school or other organizations.
Submit through official routes
Official options include mail, fax and email. Review Atrium’s electronic communication guidance before emailing forms.
| Records route | Official detail | Best use |
|---|---|---|
| Phone | 704-667-9500 or 844-383-2109 | Questions about requesting medical records. |
| Corporate Health Information Management Release of Information, PO Box 32861, Charlotte, NC 28232 | Mailing completed release forms. | |
| Fax | 704-446-6037 | Faxing completed record forms. |
| medicalrecordsroi@advocatehealth.org | Sending completed form PDF/image only after reviewing the official email guidance. | |
| Billing records | 704-512-7171 | Billing records are handled through the business office, not the medical records team. |
Billing, Pay as Guest, Estimates and Paperless Billing
MyAtriumHealth supports bill payment, paperless billing, estimates, payment methods, insurance updates and billing messages. Use only official Atrium billing links and numbers.
Pay in MyAtriumHealth
Sign in, open Billing, select the account, choose Make a Payment and follow official prompts. The FAQ says a minimum $5 payment applies unless the balance is less than $5.
Pay as Guest
Guest pay can be used for another person’s bill with responsible-person details from the statement. Enter those details only on the official portal.
Get a cost estimate
Use MyAtriumHealth Billing then Estimates. Atrium says having the service location and current insurance benefit information helps make estimates more accurate.
Billing help checklist
- Billing questions: call 704-512-7171 or 844-440-6536.
- Payment plan vendor AccessOne: 888-458-6272.
- Wake Forest Baptist service before March 2, 2024 may use 336-716-3988 or 877-938-7497.
- Billing errors can be sent through MyAtriumHealth messages under customer service question.
- Paperless billing opt-out is available in Communication Preferences or by calling billing if you do not have an account.
Payment safety checklist
- Use MyAtriumHealth or official Pay as Guest.
- Read the statement before paying.
- Do not pay from unknown text links, ads, comments or popups.
- Keep confirmation from the official portal.
- Call official billing if the responsible person number or account number is confusing.
Proxy Access for Children, Adults and Caregivers
Proxy access means you are authorized to help manage another person’s care. It is safer than sharing passwords and helps keep messages and billing access in the correct record.
Adult-to-adult sharing
Adults can grant or revoke access through Sharing Hub. Access can be clinical without billing, clinical with billing, or billing-only.
Child proxy access
Parents or legal guardians can request child proxy access from Request Family Access. Ages 0–12 have a full view; ages 13–17 have limited view by default.
Teen privacy
Atrium follows state and federal rules limiting online proxy access for teens because some confidential care categories are protected.
Proxy safety: do not ask a spouse, parent, teen or adult child for their password. Use official proxy access and choose the correct level of access.
Atrium Health Locations and Local Tips
Atrium Health serves multiple states and many locations. MyAtriumHealth helps with digital tasks, while official location pages help with campus-specific directions and parking.
| Situation | Best step | Official link |
|---|---|---|
| Going to Carolinas Medical Center | Use 1000 Blythe Blvd., Charlotte, NC 28203 for broad orientation, then check appointment details for the exact tower or clinic. | Carolinas Medical Center |
| Going to Atrium Health Mercy | Use 2001 Vail Ave., Charlotte, NC 28207 when your appointment says Mercy. | CMC and Mercy details |
| Need any Atrium location | Use Atrium’s official location finder before driving. | Find a location |
| Need virtual or urgent care | Use official Find Care or video-visit tools. Do not use MyAtriumHealth messages for emergencies. | Video visits |
Local tip 1: Charlotte campus details matter
Carolinas Medical Center is large. Your appointment may list a tower, building, floor or parking deck that is more specific than the main address.
Local tip 2: check provider location
Specialists may practice at multiple Atrium locations. Verify the address in MyAtriumHealth before driving.
Local tip 3: keep billing and records separate
Billing questions go to billing customer service. Formal records questions go to Medical Records or the official records request process.
Privacy, Scam and Portal Safety Checklist
Patient portal searches are sensitive. A safe Atrium MyChart guide should help users reach official resources without imitating the official login screen.
Before logging in
- Start from my.atriumhealth.org or an official atriumhealth.org page.
- Do not enter credentials into guide-site forms.
- Use your own device when possible.
- Do not save passwords on public computers.
- Never share activation links, reset codes, passkeys or passwords.
Before paying
- Use Billing inside MyAtriumHealth or official Pay as Guest.
- Confirm the responsible person/account details from your statement.
- Call official billing if anything looks wrong.
- Avoid payment links from texts, comments, ads or popups.
- Keep proof of payment from the official system.
Before messaging
- Use messages only for non-urgent needs.
- Allow two business days for a reply.
- Call your clinic for same-day medical advice.
- Call 911 for emergencies.
- Use proxy access for family-member care.
Atrium Health Carolinas Medical Center Map
This map is for broad orientation only. Always use your MyAtriumHealth appointment details or official Atrium location instructions for the exact building, entrance, parking and arrival time.
Helpful Atrium Health Video Visit Resource
Atrium Health’s official video-visit page explains urgent care video visits, scheduled primary care video visits, device requirements, minor/dependent rules and when emergency care is required. Use this official page as the current source for video visit steps.
Atrium MyChart FAQ
What is Atrium MyChart?
Atrium MyChart usually means MyAtriumHealth, Atrium Health’s secure patient portal and mobile app for appointments, messages, test results, bills, prescriptions, proxy access and records.
Where do I log in to Atrium MyChart?
Use the official MyAtriumHealth login page at my.atriumhealth.org. Do not enter login information into this independent guide or any third-party form.
What is the MyAtriumHealth support number?
Atrium Health lists MyAtriumHealth Support at 855-799-0044 and the support email as MyAtriumHealth@atriumhealth.org.
How do I sign up for MyAtriumHealth?
You can sign up through the official app or website, use an activation text or email if Atrium sent one, or create an account by answering verification questions on the official sign-up page.
Can anyone create a MyAtriumHealth account?
Atrium’s FAQ says anyone age 18 or older can sign up, even if not currently an Atrium Health patient. Patients ages 13 to 17 must be patients and need their provider to complete sign-up.
Why is my MyAtriumHealth account blank?
Atrium says this can happen if you are a new patient or if your sign-up information does not match your medical record. Call 855-799-0044 if your information does not connect correctly.
How do I recover my username or password?
Use “Forgot login information?” or the official account recovery page. Recovery can send a verification code to the email address or phone number previously used for two-step verification.
Why did my MyAtriumHealth account lock?
Atrium’s FAQ says five wrong username or password attempts can lock the account. Call MyAtriumHealth Support at 855-799-0044 for help resetting access.
Can I use MyAtriumHealth in Spanish?
Yes. Atrium’s FAQ says MyAtriumHealth is available in English and Spanish, with language options on the website and device-language behavior in the app.
Can I schedule appointments in MyAtriumHealth?
Yes, when available. Atrium says you can schedule with primary care providers and most specialists you have seen within the past three years, including OB/GYN and pediatrics.
How fast do MyAtriumHealth messages get answered?
Atrium’s FAQ says to allow two business days for a response. MyAtriumHealth should not be used for urgent situations.
Can I use MyAtriumHealth for emergencies?
No. For a life-threatening emergency, dial 911 immediately. For same-day medical advice, call your clinic directly.
When do test results show in MyAtriumHealth?
Atrium says some results are ready the same day and others take a few days. When available, they are released online immediately, so you may see them before your provider has reviewed them.
Can I request prescription refills?
Yes, if you use an Atrium Health Pharmacy. Use Medications in MyAtriumHealth to request eligible refills or contact another pharmacy directly if the prescription is filled elsewhere.
Can I pay an Atrium bill without logging in?
Yes. Use the official MyAtriumHealth Pay as Guest page for eligible bills. Enter responsible-person or account details only on the official page.
What is the Atrium Health billing phone number?
Atrium commonly lists billing customer service at 704-512-7171 and toll-free 844-440-6536. Wake Forest Baptist pre-transition statements may use a different billing route.
How do I request medical records?
Sign in to MyAtriumHealth and use Request Medical Records or Sharing Hub. You can also call Medical Records at 704-667-9500 or 844-383-2109 and use the official paper form options.
Can I view a family member’s MyAtriumHealth account?
Yes, with proxy access. Adult proxy access can include clinical information, billing access or billing-only access. Child proxy access depends on age and privacy rules.
What happens to child proxy access for teens?
Children ages 0–12 generally have full parent/guardian proxy view. Ages 13–17 have limited view by default because of privacy rules, though expanded access may be granted in some cases.
Is myWakeHealth still the active portal?
No. Atrium Health Wake Forest Baptist moved to MyAtriumHealth. The transition page says myWakeHealth became read-only and then retired for normal use.
Where is Atrium Health Carolinas Medical Center?
Atrium Health Carolinas Medical Center is listed at 1000 Blythe Blvd., Charlotte, NC 28203, with phone 704-355-2000. Use appointment details for exact building and parking.
How do I avoid fake Atrium MyChart pages?
Start from official atriumhealth.org pages, my.atriumhealth.org, the Apple App Store or Google Play. Avoid copied login boxes, suspicious ads, random payment links and unofficial support chats.
Final Safe Path for Atrium MyChart
The safe order is simple: open the official MyAtriumHealth login, choose the correct sign-up or recovery route, install apps only from official stores, use messages only for non-urgent needs, pay bills only through official Atrium routes, and use proxy access instead of password sharing.
This guide includes practical details inside the article so users only need to visit official Atrium Health pages to perform secure actions like logging in, paying, messaging, scheduling, requesting refills, starting video visits or obtaining medical records.