URMC MyChart: Login & Patient Portal Guide
UR Medicine MyChart is the secure patient portal for University of Rochester Medicine patients to message providers, view test results, manage appointments, request prescription refills, pay bills, access records, use proxy access and connect with select virtual-care options.
This guide gives the official login links, signup routes, two-step authentication help, app setup, billing contacts, medical-record steps, proxy rules, Virtual Urgent Care notes, Strong Memorial address and safe troubleshooting without asking for private patient information.
Quick answer: use the official UR Medicine MyChart portal to sign in, sign up, recover login information, use two-step authentication, view results, message providers, manage appointments, request refills, pay bills, access records and manage proxy access. This article explains the details; use the official portal only when performing secure actions.
Independent guide: This is an independent guide. Use only the official UR Medicine MyChart page or the official MyChart app to sign in. Do not enter passwords, activation codes, or personal medical details on third-party websites.
Official UR Medicine MyChart Login and Safe Path
The official UR Medicine MyChart portal is hosted at mychart.urmc.rochester.edu. A safe guide should send you to that official page for secure actions and should never copy the login form.
Open the official login
Use the official portal to message providers, view test results, manage appointments, request refills, pay bills, view records and manage family access.
Use support when stuck
UR Medicine lists the MyChart Customer Service Center at 585-275-8762 or 1-888-661-6162, choose Option 1, with weekday support hours.
Do not use copied login boxes
Only enter username, password, activation code and two-step code on the official UR Medicine MyChart page or official app.
Which UR Medicine MyChart Link Should You Use?
Most users need one task, not a long link list. Use this table to pick the safest official route.
| Task | Official route | Best micro-step | Avoid |
|---|---|---|---|
| Sign in | UR Medicine MyChart login | Open the official portal directly, then complete password and two-step code. | Entering credentials into copied forms or guide sites. |
| Sign up without a code | Sign up | Complete the official form and call support if matching fails. | Repeating signup on unofficial pages. |
| Use activation code | Activation-code signup | Use the code from official visit papers or MyChart instructions. | Sending activation codes to third-party support. |
| Recover account | Account recovery | Use official recovery and two-step verification. | Emailing password details or verification codes. |
| Pay a bill | UR Medicine Pay a Bill | Use online pay, MyChart, phone pay or the right cashier route. | Payment links from ads, popups or random texts. |
| Request proxy access | Access for Kids/Family | Request access from your own account or official proxy form. | Using someone else’s username and password. |
Official UR Medicine Numbers, Address and Local Tips
UR Medicine has separate support routes for MyChart, billing, price estimates, medical records, emergency care and hospital directions. Use the right one for faster help.
| Need | Official public resource | Use it for |
|---|---|---|
| MyChart Customer Service Center | 585-275-8762 • 1-888-661-6162 Option 1 | Login, signup, two-step authentication, password recovery, messaging access and proxy-support issues. |
| MyChart support hours | 8 a.m.-4:30 p.m. weekdays | Best time to call for MyChart account help based on current official support pages. |
| Pay by phone | 1-833-759-6010 | UR Medicine 24/7 automated IVR phone payment route. |
| Strong / Highland / professional billing | 585-758-7650 • 1-888-925-4301 | Billing questions for Strong Memorial Hospital, Highland Hospital and professional bills. |
| Price estimates | 585-758-7801 • urmcpriceestimation@urmc.rochester.edu | Estimated charges before care, including hospital charges and other fees. |
| Strong Memorial Hospital | 601 Elmwood Avenue, Rochester, NY 14642 • 585-275-2100 | Main UR Medicine hospital map orientation and appointment planning. |
| Strong Emergency Department | 585-275-4551 | Emergency department contact listed on the official Strong Memorial Hospital location page. For life-threatening emergencies, call 911. |
Local tip 1: verify the exact UR Medicine site
UR Medicine includes Strong Memorial, Highland, Golisano Children’s Hospital, Wilmot Cancer Institute and other affiliated services. Your appointment details are the best source for exact building, entrance and parking.
Local tip 2: billing color/organization matters
UR Medicine billing pages note that different facilities and affiliations can use different billing representatives. Check the organization on the bill before calling.
Local tip 3: Virtual Urgent Care is not always the same login
UR Medicine Virtual Urgent Care can be accessed from Get Care Now, but official UR Medicine guidance says it may use a separate login from MyChart.
How to Sign Up for UR Medicine MyChart
You can sign up with an activation code or request an account online. Patients under 18, or their parent/legal guardian, may need to speak with the doctor in person before signing up.
Open the official signup page
Use the official UR Medicine MyChart sign-up page. Do not enter identity information or activation codes on third-party websites.
Use an activation code if you have one
If your provider, after-visit paperwork or enrollment instructions gave you a code, enter it only on the official activation-code page.
Use the no-code path if you do not have a code
Use the official sign-up request route. If the system finds an existing account, return to login and use account recovery.
Call support if online setup fails
For account setup problems, call 585-275-8762 or 1-888-661-6162, Option 1, during weekday support hours.
Signup safety: activation codes, identity questions and verification codes belong only on official UR Medicine MyChart pages. This guide does not activate accounts and cannot look up a code.
UR Medicine MyChart Problem Helper
Choose the issue. This helper gives a safe next step and does not ask for passwords, activation codes, billing details or medical information.
Forgot UR Medicine MyChart Username or Password?
Use the official recovery links under the login fields or the account-recovery page. UR Medicine says recovery uses two-step verification to verify your identity.
Use official recovery
Open the official recovery page or use the Forgot MyChart Username / Forgot Password links under the official login fields.
Expect two-step verification
UR Medicine says you will go through two-step verification to recover username or password.
Call if recovery fails
If online steps do not work, call the MyChart Customer Service Center during weekday hours.
Two-Step Authentication for UR Medicine MyChart
UR Medicine MyChart requires two-step authentication. You sign in with your username and password, then use a unique one-time 6-digit code from a secondary device or account.
What you need
- Your MyChart username.
- Your MyChart password.
- Access to the secondary device or account used for the one-time code.
- The official login page open in your browser or app.
If the code does not work
- Check the newest code, not an old one.
- Check your phone or email connection.
- Do not share the code with anyone.
- Call support if you cannot receive codes.
Security rule
- Use codes only on official UR Medicine MyChart screens.
- Do not enter a two-step code after clicking an ad or text link.
- Sign out fully on shared devices.
- Keep email and phone accounts protected.
MyURMedicine App and MyChart Mobile Access
UR Medicine promotes the MyURMedicine app for access to MyChart and other UR Medicine resources. The app helps users access MyChart, find doctors, urgent care, hospitals, labs and imaging locations, and read health information.
Download official app
Use only official app stores. The MyURMedicine app is listed for iPhone and Android users.
What the app can do
App listings say users can view results, diagnoses, medications and immunizations; request appointments and prescription renewals; message the care team; view/pay bills; and organize medical information.
When to use browser instead
If an app screen is hard to find, use the browser at mychart.urmc.rochester.edu. Some setup and recovery tasks are easier on the full site.
UR Medicine MyChart Billing, Guest Pay and Paperless Bills
UR Medicine lets patients pay online, use MyChart billing, call an automated pay-by-phone line, and contact billing teams depending on the organization on the bill.
Pay online
Use the official Pay a Bill page or MyChart billing tools to view and pay a bill online.
Pay by phone
UR Medicine lists its 24/7 automated IVR phone payment line as 1-833-759-6010.
Paperless billing
UR Medicine says MyChart patients receive electronic statements instead of paper statements. You can opt out in Billing Summary by changing the paperless setting.
| Billing topic | Official detail | Best action |
|---|---|---|
| Strong / Highland / professional bills | General billing: 585-758-7650 or 1-888-925-4301, Monday-Friday, 8 a.m.-5 p.m. | Use these numbers for billing questions tied to Strong, Highland and professional bills. |
| Jones / Noyes / St. James / Thompson | 585-396-6515 or toll-free 1-833-978-8325, Monday-Friday, 8 a.m.-4:30 p.m. | Use these numbers for the listed affiliate billing organizations. |
| Price estimates | 585-758-7801 or urmcpriceestimation@urmc.rochester.edu. | Request an estimate before care if cost is important. |
| Financial assistance | UR Medicine offers financial assistance for qualifying emergency and medically necessary care. | Use the official financial assistance page and the hospital/affiliation shown on your bill. |
Payment safety: pay only through official UR Medicine MyChart, official Pay a Bill pages, official phone numbers or official cashier routes. Do not pay through random text links, search ads, popups or comments.
Medical Records Through UR Medicine MyChart
UR Medicine says MyChart is the quickest way for patients to obtain access to medical records. Other options include submitting a medical records request form or signed letter.
Fastest route: MyChart
- Log in to UR Medicine MyChart.
- Open the medical records area.
- Request or view available records.
- Use MyChart for records that are already available electronically.
- Use official support if you cannot find what you need.
When MyChart is not enough
- Submit a medical records request form.
- Submit a signed letter if required.
- Ask the records office if you need formal copies.
- Do not upload records to public websites.
- Use secure sharing routes when sending records to another provider.
Proxy, Child, Family and Friend Access
Proxy access lets you view another person’s MyChart record with proper permission. UR Medicine requires proxy users to be at least 18 years old to access another person’s record.
Children birth to 11
UR Medicine says parents and legal guardians are provided with full access to a child’s MyChart for birth through age 11.
Ages 12 to 17
Parents and legal guardians receive limited access by default. The teen may approve full access after receiving a MyChart message when eligible.
Adults and friends
UR Medicine patients over 18 can appoint another adult as a proxy. Use Access for Kids/Family/Friends or the official adult proxy form route.
| Proxy situation | UR Medicine rule | Action step |
|---|---|---|
| Proxy user age | You must be at least 18 years old to have proxy access to another person’s medical record. | Use your own adult MyChart account to request access. |
| Both parents | Both parents or legal guardians can request access, but each must have their own MyChart account and submit individually. | Do not share one parent’s login. |
| Child turns 12 | Access changes from full to limited before the child’s 12th birthday. | Watch for the email notice and follow official teen-access steps. |
| Diminished capacity | Special proxy rules apply to children or adults with diminished capacity. | Ask the doctor’s office or official MyChart support for the correct documentation path. |
Proxy safety: do not use another person’s username or password. Use approved proxy access so records, messages, billing and appointment actions stay correctly tied to the right patient.
Test Results, Health Information and Records in MyChart
UR Medicine MyChart lets users view test results and doctor’s comments within days, see appointments, request prescription refills and access health information through the patient portal.
Results and comments
Use MyChart to see test results and provider comments. If a result is confusing or serious, use provider instructions or call your care team.
Medications and refills
Use MyChart to request prescription refills for refillable medications and keep medication information organized.
App-based health record
MyURMedicine app listings describe access to test results, diagnoses, medications, immunizations and personal health record organization.
MyChart Messages and Possible Billing
UR Medicine describes MyChart messaging as a tool for simple, non-urgent messages about existing health problems. Some medical advice messages may be billed when the provider response requires medical expertise and more than five minutes of time.
Who you can message
UR Medicine’s FAQ says MyChart allows messages to a provider you are scheduled to see within the next six months, or a provider you have seen in the past two years.
When a message may be billed
A new concern, change in condition or complex issue may be billed if the response needs medical expertise and more than five minutes of provider time.
When not to message
Do not use MyChart messages for emergencies, urgent symptoms, severe pain, breathing trouble, chest pain, stroke symptoms or rapidly changing conditions.
Appointments, eCheck-In and Health Surveys
MyChart can schedule appointments, show past and upcoming visit details, support eCheck-In and help complete health questionnaires before arrival.
Open appointments
Sign in to MyChart and open the appointments area to view past and upcoming appointment details.
Complete eCheck-In if available
UR Medicine recommends completing questionnaires via eCheck-In before arriving at the provider’s office so the visit can move more smoothly.
Use provider guidance for telehealth vs office visit
Your provider or office can decide whether a telehealth or in-office visit is most appropriate for your situation.
UR Medicine Virtual Care and Telemedicine
UR Medicine offers telemedicine visits with many providers and Virtual Urgent Care for common minor illnesses. The key detail: Virtual Urgent Care may use a separate login from MyChart, so do not assume your MyChart login is always the same for that service.
Scheduled telemedicine
- Remote visit by secure video or phone when appropriate.
- Schedule through your provider’s office or connect with the care team through MyChart.
- Use a quiet, private location.
- Use a phone, computer or tablet as instructed.
- Insurance coverage and copays may vary.
Virtual Urgent Care
- Real-time video care for common medical conditions and minor illnesses.
- Available for adults 18 and older according to UR Medicine guidance.
- Use a smartphone, computer or tablet with stable internet.
- Register or sign in on the video-visit site when prompted.
- Some guidance says this service does not link to your MyChart account.
Emergency warning: virtual visits and MyChart messages are not for medical emergencies. Call 911 or go to the nearest emergency department for life-threatening symptoms or urgent safety concerns.
Linking MyChart Accounts From More Than One Health System
UR Medicine explains that patients with MyChart accounts at more than one health system may be able to link accounts so more information appears under one login. Some information may still require individual account login.
Why link accounts
Linked accounts can make it easier to see more health information in one place when you receive care from more than one MyChart organization.
What to remember
Linking does not always bring every record into one place. Some information may still require logging into the other organization directly.
Safety tip
Do not give another website your MyChart username and password to “merge” accounts. Use official MyChart account-linking tools only.
Research Connections in UR Medicine MyChart
UR Medicine MyChart includes Research Connections. Patients may receive messages about research studies they may be eligible for and can manage preferences through the Research Studies area after login.
What it means
Research messages are not a login problem. They are part of UR Medicine’s MyChart research-study communication option.
How to manage it
Log in and visit the Research Studies page if you want to learn more or manage whether you want to be contacted about research through MyChart.
Privacy note
Do not respond to suspicious research messages outside the official MyChart portal. Check sender and login through the official page first.
Browser, App and Login Troubleshooting
Many UR Medicine MyChart issues are caused by old bookmarks, cookies, two-step code delivery, app confusion, duplicate accounts or trying Virtual Urgent Care with the wrong login.
Website fixes
- Start again from mychart.urmc.rochester.edu.
- Use a current browser.
- Enable cookies if the portal asks.
- Clear cache if the page loops.
- Use official recovery after repeated login trouble.
Two-step fixes
- Use the newest 6-digit code.
- Check your secondary device or email.
- Do not share the code.
- Call support if codes do not arrive.
- Keep phone and email access current.
App fixes
- Use official MyURMedicine app store listings.
- Update the app.
- Try the web portal if one feature is hard to find.
- Use the right organization when prompted.
- Call support during weekday hours for account issues.
Privacy, Scam and Portal Safety Checklist
UR Medicine MyChart contains sensitive health and billing data. This guide is informational only and does not collect private data.
Before you sign in
- Confirm the domain is mychart.urmc.rochester.edu.
- Do not enter credentials into this guide.
- Do not share activation or two-step codes.
- Use your own device when possible.
- Sign out fully on shared devices.
Before you pay
- Use official UR Medicine Pay a Bill or MyChart billing.
- Check the organization shown on your statement.
- Use official phone numbers only.
- Do not pay through random links or ads.
- Keep official receipts.
Before virtual care
- Use telemedicine for appropriate nonemergency care only.
- Read whether the service uses MyChart or separate Virtual Urgent Care login.
- Use a quiet, private place.
- Use proxy access when helping someone else.
- Call 911 for emergencies.
Strong Memorial Hospital Map and Directions
Use this map for broad orientation to Strong Memorial Hospital. UR Medicine has many hospitals, labs, imaging centers and clinics, so use your appointment details for the exact site, entrance, parking and arrival instructions.
Video Note: Use Official UR Medicine Care Pages
This article does not embed a public video because a verified official video with a confirmed upload date was not used for this build. Instead, use the official telemedicine and Virtual Urgent Care pages for current steps.
Telemedicine page
Use this for scheduled remote visits with UR Medicine providers and general telemedicine guidance.
Virtual Urgent Care steps
Use this for Virtual Urgent Care step-by-step expectations, including the note that it may use a separate login from MyChart.
Schema note
VideoObject schema is intentionally omitted because no verified public UR Medicine video with confirmed upload date is embedded.
UR Medicine MyChart FAQ
Is this the official UR Medicine MyChart website?
No. This is an independent guide. Use the official UR Medicine MyChart links in this article to sign in, sign up, recover your account, pay bills or request records.
Where do I log in to UR Medicine MyChart?
Use the official UR Medicine MyChart portal at mychart.urmc.rochester.edu. Do not enter login details into third-party guide pages.
What can I do in UR Medicine MyChart?
You can message providers, view test results, request prescription refills, manage appointments, pay bills, access records, use proxy access and connect with select UR Medicine digital-care tools.
What is the UR Medicine MyChart support number?
UR Medicine lists the MyChart Customer Service Center at 585-275-8762 or 1-888-661-6162, choose Option 1.
What are UR Medicine MyChart support hours?
Current official MyChart pages list support as available 8 a.m. to 4:30 p.m. weekdays.
How do I sign up for UR Medicine MyChart?
Use the official sign-up page or activation-code page. You can request an account online or use an activation code from official visit or enrollment instructions.
Can patients under 18 sign up directly?
UR Medicine says patients under 18, or their parent/legal guardian, must speak with the doctor in person before signing up for MyChart.
Does UR Medicine MyChart use two-step authentication?
Yes. UR Medicine says MyChart requires two-step authentication using username, password and a unique one-time 6-digit code.
How do I recover my username or password?
Use the official Forgot login information or account-recovery route. UR Medicine says recovery uses two-step verification.
Can I pay a UR Medicine bill by phone?
Yes. UR Medicine lists a 24/7 automated IVR phone payment line at 1-833-759-6010.
How do paperless bills work?
UR Medicine says patients with MyChart accounts receive electronic statements instead of paper statements. You can change paperless settings in Billing Summary.
Who do I call for Strong Memorial, Highland or professional billing?
UR Medicine lists 585-758-7650 or 1-888-925-4301 for Strong Memorial Hospital, Highland Hospital and professional billing questions.
How do I request medical records?
UR Medicine says MyChart is the quickest way to access medical records. Other options include submitting a medical records request form or signed letter.
What is proxy access?
Proxy access lets you access another person’s MyChart record with permission. You must be at least 18 to have proxy access to another person’s medical record.
What proxy access do parents get for children birth to 11?
Parents and legal guardians are provided with full proxy access for children from birth through age 11.
What happens to proxy access at age 12?
UR Medicine says parent/legal guardian access transitions to limited proxy access before the child’s 12th birthday. Ages 12 to 17 have limited default access, with full access requiring the child’s approval when eligible.
Can both parents request child proxy access?
Yes. Both parents or legal guardians can request access, but each must have their own MyChart account and submit the request individually.
Who can I message in UR Medicine MyChart?
UR Medicine says you can message a provider you are scheduled to see within the next six months or a provider you have seen in the past two years.
Can MyChart medical advice messages be billed?
Yes. UR Medicine says messages about a new concern, condition change or complex issue may be billed if the response requires medical expertise and more than five minutes of provider time.
Is UR Medicine Virtual Urgent Care the same as MyChart?
Not always. UR Medicine guidance says Virtual Urgent Care may use a separate login from MyChart, so follow the official Virtual Urgent Care instructions.
Who can use UR Medicine Virtual Urgent Care?
UR Medicine guidance describes Virtual Urgent Care as real-time video care for common minor conditions for adults 18 and older. Availability and location rules may vary, so use the official page before starting.
Can I use MyChart for emergencies?
No. MyChart messages and virtual visits are not for emergencies. Call 911 or go to the nearest emergency department for life-threatening or urgent safety concerns.
What is the Strong Memorial Hospital address?
Strong Memorial Hospital is listed at 601 Elmwood Avenue, Rochester, NY 14642.
How do I avoid fake UR Medicine MyChart pages?
Start from mychart.urmc.rochester.edu or urmc.rochester.edu. Avoid copied login forms, suspicious ads, unknown payment links and unofficial app downloads.
Final Safe Path for UR Medicine MyChart
The safe path is simple: open the official UR Medicine MyChart portal, use official signup or recovery if needed, complete two-step authentication, use MyChart or official billing routes for payments, request records through MyChart or the medical records page, use proxy access instead of password sharing, and follow separate Virtual Urgent Care instructions when that service is needed.
This guide gives the practical details inside the article so users only need to visit the official portal when they are ready to perform secure actions.