Community MyChart: Login & Patient Portal Guide
Community MyChart usually means the secure patient portal for Community Health Network in Indiana. It helps patients access health information, messages, appointments, bills, medical records, e-visits, video visits, proxy access and the MyChart mobile app.
This guide gives official links, signup steps, support numbers, billing help, medical records instructions, text opt-in tips, maps and safe troubleshooting without asking for private patient information.
Quick answer: Use the official Community Health Network MyChart portal at mychart.ecommunity.com to sign in, sign up, recover your account, pay bills, request records, view test results, message providers, manage appointments, use e-visits, and access virtual care. For urgent MyChart help, Community lists the MyChart Help Desk at 317-355-2273 (CARE).
Important privacy warning: this article is not an official Community Health Network login page. It cannot access records, bills, appointments, messages, prescriptions, test results or accounts. Do not enter usernames, passwords, activation codes, verification codes, payment details or private medical information on this website.
Choose the Correct Community MyChart Portal First
“Community MyChart” can mean more than one healthcare organization. The main official match is Community Health Network in Indiana, but the word “Community” is also used by other health systems. Match the portal to the clinic or hospital where you received care.
| You probably mean | Official portal | Use it for | Support clue |
|---|---|---|---|
| Community Health Network, Indiana | Community MyChart | Indiana Community Health Network records, bills, messages, appointments, records requests, estimates, e-visits and video visits. | MyChart Help Desk: 317-355-2273 (CARE). |
| Community Medical Centers, California | Community Medical Centers MyChart | Fresno-area Community Medical Centers MyChart and MyHealthMate access. | Use Community Medical Centers Help Center listed on its official page. |
| One Community Health | One Community Health MyChart | Oregon/Washington One Community Health MyChart access and activation help. | Use the phone number for the clinic location shown by One Community Health. |
| CommUnityCare Health Centers, Texas | CommUnityCare MyChart | Central Texas CommUnityCare/Central Health MyChart access. | CommUnityCare and Central Health show separate patient support routes. |
Practical rule: if your care was with Community Health Network hospitals, Community Physician Network, Community Fairbanks Recovery Center, Community Surgery Centers or Community Imaging Associates in Indiana, start with eCommunity’s official MyChart portal.
Official Community MyChart Login Links
Use these official Community Health Network routes for private tasks. This page does not provide a login form because healthcare usernames, passwords and verification codes should be entered only on official portal pages.
| What you need | Official route | Best micro-step | Avoid this |
|---|---|---|---|
| Sign in | Community MyChart login | Open the official portal and sign in only at mychart.ecommunity.com. | Copied login boxes, ads, fake support chats and third-party forms. |
| Create account | Community MyChart signup | Use an activation code if you have one, or use the official no-code signup route. | Typing identity details on unofficial pages. |
| Recover username | Recover username | Use official recovery if your email is on file, or call the Help Desk if recovery fails. | Sending screenshots or verification codes. |
| Reset password | Reset password | Use the standard reset or CLEAR verification route shown by the official portal. | Using password reset links from unknown emails or texts. |
| Pay without signing in | Pay as Guest | Use statement details only on the official guest pay page. | Payment links from unknown texts, popups or comments. |
| Price estimate | MyChart Guest Estimate | Use the estimate tool before care when you need planning information. | Treating an estimate as a final bill. |
Community MyChart Numbers and Support Routes
Use the right support route for the right problem. MyChart login help, billing, medical records, estimates, surgery center billing and emergencies are different tasks.
| Need | Official public resource | When to use it |
|---|---|---|
| MyChart Help Desk | 317-355-2273 (CARE) | Use for Community MyChart login, signup, username, password, 2FA, activation or account access help. |
| General Community contact | 800-777-7775 | Use for broad Community Health Network routing when you are not sure where to start. |
| Network administration address | Community Health Network, 1500 North Ritter Avenue, Indianapolis, IN 46219 | Use for network-level orientation and some HIM mailing instructions, not as a universal appointment address. |
| Hospitals, physician offices, Community Fairbanks Recovery Center billing | 317-355-5555 or 866-721-4205; BillingHelp@eCommunity.com | Use when the bill belongs to Community Health Network hospitals, physician offices or Fairbanks. |
| Community Surgery Centers, Stones Crossing, Community Imaging Associates billing | 317-621-0300 or 855-621-0300; VEIBIllingHelp@eCommunity.com | Use when the bill belongs to surgery center, Stones Crossing or imaging services. |
| Medical records / HIM Release of Information | 317-355-5802; ROIRequests@eCommunity.com; fax 317-351-7728 | Use for medical record request questions, record delivery, record release and corrections. |
| Price estimate support | 844-786-9503 or 317-355-9279 | Use for out-of-pocket cost estimate help and services not covered by instant MyChart estimates. |
| Emergency | Call 911 or go to the nearest emergency department | Use for emergencies or fast-changing symptoms. Do not send emergency messages through MyChart. |
Local support tip: the MyChart Help Desk is the best route for portal access. Billing phone numbers depend on the facility type, so check whether the bill is from a hospital/physician office, surgery center, imaging group or another Community-affiliated service.
Community MyChart Signup, Activation and 2FA
Community MyChart supports activation-code signup and online self-signup. Starting June 8, 2025, Community says two-factor authentication is required to sign in.
Start from the official signup page
Open the Community MyChart signup route from mychart.ecommunity.com. Confirm the address before entering anything.
Use an activation code if you have one
If you received an activation code from an enrollment letter or provider, use it only inside the official Community MyChart portal.
Use no-code signup when needed
If you do not have a code, use Community’s official signup option. The official account-help page says self-signup may match your information against what is on file or use third-party identity verification.
Set up two-factor authentication
Community says 2FA helps protect personal information by connecting account verification to another device or account. Do not skip 2FA on a public or shared device.
Call the Help Desk if recovery fails
If username recovery, password reset or CLEAR verification does not work, call Community MyChart Help Desk at 317-355-2273.
Signup safety: never paste an activation code, one-time passcode, username, password, date of birth, patient number or billing details into this article, a comment field, a chat popup or a non-official page.
What You Can Do in Community MyChart
Community’s official MyChart guide groups help into health information, visits and appointments, messages, account help, billing and the mobile app. Use the table below to find the right task fast.
| Patient task | What Community MyChart helps with | Best practical step |
|---|---|---|
| Health summary | View current health issues, medications, allergies, immunizations and preventive care. | Go to Your Menu > My Record > Health Summary. |
| Test results | View results as soon as they become available instead of waiting for a phone call or letter. | Use Test Results in the top menu or Your Menu > My Record > Test Results. |
| Medications and refills | View current medications, learn about medications and request refills for eligible medications. | Go to Medications, check the refillable medication, add comments and choose pharmacy pickup details. |
| Messages | Send non-emergency medical questions, customer service questions and selected test-result/vaccine documents. | Go to Messages > Send a message and choose the correct message type. |
| Appointments | View upcoming and past visits, request or schedule appointments, complete eCheck-in and manage reminders. | Check appointment details and complete eCheck-in before the visit when available. |
| Billing | View bills and balances, pay online, apply for financial assistance and manage paperless billing. | Go to Your Menu > Billing Summary or use official Pay as Guest. |
| Record sharing | Use Share Everywhere, MyChart Central, Lucy Summary and linked accounts where supported. | Go to Your Menu > Sharing > Share My Record. |
| Family access | View a family member’s record when permission or proxy access is approved. | Use proxy access instead of sharing login credentials. |
Community MyChart Billing, Estimates and Financial Help
Community’s official billing page says bills can be paid online through MyChart, by phone or by mail. The right phone number depends on the facility or service on your statement.
Pay in MyChart
Community says MyChart makes it easy to quickly pay your bill online and is available for all Community Health Network locations.
Pay as Guest
Use official MyChart Pay as Guest when you have the required statement details but do not want to sign into an account.
Express Estimates
Community’s billing page says MyChart can provide immediate, self-serve price estimates with no account required for hundreds of common services.
Visit payment options
- Community Physician Network practices transitioned to cashless payments on June 2, 2025.
- Visit Auto Pay can put a card on file during pre-registration or eCheck-in.
- Community says you will be notified before funds are withdrawn after the visit and insurance processing.
- Community lists a Visit Auto Pay limit of $200.
- You can also pay through MyChart or wait to be billed.
Before paying, check this
- Is the bill from a hospital, physician office or Community Fairbanks?
- Is it from a surgery center, Stones Crossing or Community Imaging Associates?
- Does the account information match your statement?
- Are you on mychart.ecommunity.com or eCommunity.com?
- Do you need financial assistance or a price estimate before payment?
Payment safety: do not pay through search ads, unknown text links, popups, social media comments or third-party forms. Start from official Community MyChart, Pay as Guest or eCommunity billing pages only.
Medical Records, Test Results and Record Requests
Use MyChart for quick record access and requests. Use Community Health Network HIM Release of Information when you need a formal copy, mail/fax request, behavioral health record processing, third-party request or correction.
Request records through MyChart
- Log into Community MyChart.
- Click the Your Menu icon at the top left.
- Scroll to the My Record section.
- Select Record Request.
- Fill out the electronic request form.
- Community says records are delivered electronically back to MyChart.
- The goal is within 3 business days, but volume can make it take up to 14 business days.
Mail, fax, email and correction routes
- Call HIM Release of Information at 317-355-5802.
- Email ROIRequests@eCommunity.com for record request support.
- Fax signed requests to 317-351-7728.
- Mail written requests to Community Health Network, Attn: HIM Release of Information, 1500 North Ritter Avenue, Indianapolis, IN 46219.
- Chart corrections may be requested in MyChart or by amendment form emailed to patientamendments@eCommunity.com.
Behavioral health records
Community says behavioral health record requests require review and approval by treating providers before release, and that review may add 7 to 10 days.
Fairbanks Recovery Center
Community Fairbanks Recovery Center records have a separate authorization route and can be requested online, in MyChart, by mail or by fax.
Rehabilitation hospital records
Community Rehabilitation Hospital North and South have separate record addresses, fax numbers and phone hours on the official medical records page.
Appointments, eCheck-in and Reminder Texts
Community MyChart helps with upcoming and past visits, appointment requests, scheduling, reminders, eCheck-in, rescheduling and canceling where supported.
| Need | Official detail | Practical step |
|---|---|---|
| View visits | Community says MyChart can show upcoming appointments and past visits. | Open Visits or Appointments inside MyChart and confirm location, arrival time and instructions. |
| Request or schedule appointments | Community says MyChart can request and schedule appointments where available. | Use online scheduling for eligible services; call the office when the visit type is not listed. |
| eCheck-in | Community’s guide lists eCheck-in as a MyChart feature for visits. | Complete forms, verify information and handle available pre-visit tasks before leaving home. |
| Two-way secure messaging by text | Community says patients can opt in to receive appointment reminders, confirm/cancel appointments and pay bills securely. | Text START to 56867, ask staff to help you opt in, or set preferences inside MyChart Account Settings. |
| Find a provider or appointment | Community offers Find a Provider, Get Care Now, locations and online scheduling routes. | Use official provider/location tools instead of guessing a hospital or clinic address. |
Community MyChart E-Visits and Video Visits
Community’s MyChart visit tools are useful for non-emergency needs. They are not a replacement for emergency care.
On-demand video visits
- Community says MyChart users can request a video visit with a provider from 7 a.m. to 11 p.m.
- On-demand video visits can help patients be seen quickly for certain conditions.
- Users cannot choose which provider the visit will be with.
- Start inside MyChart from Your Menu > Start a Video Visit with a Virtual Care Provider.
- Use emergency care for serious or life-threatening symptoms.
E-visits by secure messaging
- Community says e-visits are available from 7 a.m. to 11 p.m.
- Patients complete a questionnaire and then communicate with a provider through secure MyChart messages.
- Community lists common e-visit issues such as COVID-19, sore throat, cough, back pain, UTI and women’s health concerns.
- Payment is required before an e-visit begins.
- Community lists the e-visit cost as billable through insurance or $25 cash pay.
Emergency warning: MyChart messages, e-visits and video visits are not for chest pain, trouble breathing, stroke symptoms, major injury, severe allergic reaction, suicidal crisis or fast-worsening symptoms. Call 911 or go to the nearest emergency department.
Proxy, Family Access and Sharing Your Record
Proxy access is the safe way to help a child, parent, spouse or loved one. It is better than sharing passwords because access is permission-based and can be managed.
Family records
Community says if you have access to family members’ medical records, you can view most of their information the same way you view your own.
Proxy access
Community’s 2FA resource says caregivers who used someone else’s login should switch to Sharing Hub or request proxy access.
Share Everywhere
Share Everywhere can grant one-time limited access to a doctor, chiropractor, social worker, school nurse or other trusted professional.
Proxy safety: do not share one MyChart password across family members. Use proxy access, Sharing Hub or Share Everywhere so access is controlled and safer.
Community MyChart App and MyChart Bedside
Community says the MyChart app helps patients schedule appointments, message the care team, view test results and immunization history, manage and request medications, view and pay bills, request price estimates and more.
Install the official MyChart app
- Download only from Apple App Store or Google Play.
- Select Community Health Network or the correct Community organization in the app.
- Use the same MyChart login you use on the official website.
- Enable notifications only if you want app alerts.
- Use the full website when account recovery, billing or record requests are easier on desktop.
MyChart Bedside
- Community offers MyChart Bedside from the MyChart mobile app for inpatient care.
- It can show treatment team information, education, medications, lab results, schedule, questionnaires, forms, dining menus, notes and non-urgent requests.
- Community also offers a MyChart Bedside Emergency Department feature for emergency room visits.
- Proxies may access MyChart Bedside activities when allowed.
- Use bedside chat and requests for non-urgent needs only.
Community MyChart Problem Helper
This tool does not collect private data. Choose your issue and it gives the safest official next step.
Community MyChart Login Troubleshooting
Most login problems come from using the wrong Community organization, blocked cookies, forgotten login details, invalid email, 2FA setup, old contact information, public-device security, or app organization mismatch.
Username or password issue
- Use the official username recovery link if your email is on file.
- Use the official password reset route if you know the required account information.
- Community’s account page says CLEAR verification may be offered for password reset.
- If online options fail, call 317-355-2273.
- Do not share verification codes or screenshots.
2FA problem
- 2FA is required for Community MyChart login from June 8, 2025.
- Do not skip 2FA on a public or shared device.
- Keep your email and mobile phone current in MyChart.
- Use Your Menu > Account Settings > Security Settings to manage security settings.
- Call the Help Desk if 2FA blocks access.
Browser or app issue
- Enable cookies and JavaScript for mychart.ecommunity.com.
- Use a modern browser such as Chrome, Edge, Safari or Firefox.
- Clear cache if the page loops.
- Use a trusted personal device when possible.
- Use the full website if the app feature is hard to find.
Local Hospital and Visit Tips for Community Patients
Community Health Network has multiple hospitals and locations in Indiana. Your MyChart appointment details are more important than a generic map because the correct campus, building, entrance and desk can vary.
| Location | Address | Phone | Practical visit tip |
|---|---|---|---|
| Community Hospital East | 1500 North Ritter Avenue, Indianapolis, IN 46219 | 317-355-1411 | Use appointment details for exact building, parking and entrance. |
| Community Hospital North | 7150 Clearvista Drive, Indianapolis, IN 46256 | 317-621-6262 | Confirm whether your visit is hospital, pavilion, imaging, office or emergency care. |
| Community Hospital South | 1402 East County Line Road South, Indianapolis, IN 46227 | 317-887-7000 | South campus includes hospital, cancer center and surgery center services. |
| Community Hospital Anderson | 1515 N. Madison Ave., Anderson, IN 46011 | 765-298-4242 | Open 24/7 as a hospital location; visiting hours and department details can vary. |
| Community Heart and Vascular Hospital | 8075 N. Shadeland Ave., Indianapolis, IN 46250 | 317-621-8000 | Use exact appointment instructions for heart/vascular services and emergency routing. |
Local tip: if your bill, appointment or record belongs to a surgery center, imaging group, rehabilitation hospital or Fairbanks Recovery Center, the phone number and record process may be different from a main hospital.
Community Health Network Map and Directions
This map gives broad orientation to Community Hospital East and Network Administration on North Ritter Avenue. Use MyChart appointment details or the official location page for the exact campus, suite, department, entrance and parking instructions.
Community Hospital East / Community Health Network
1500 North Ritter Avenue, Indianapolis, IN 46219.
Official Community MyChart Video
Community Health Network links to official MyChart education videos for e-visits, video visits and eCheck-in. The video below is useful for patients who want to understand how an e-visit works inside Community MyChart.
Schema note: the video is embedded for helpfulness, but VideoObject schema is not added because a complete current upload date was not verified from an official source during this audit.
Privacy, Scam and Portal Safety Checklist
Patient portal pages handle sensitive information. Use this checklist before signing in, paying, messaging, sharing access or using a public device.
Before you sign in
- Start from mychart.ecommunity.com or eCommunity.com.
- Do not use copied login boxes on guide websites.
- Use your own device when possible.
- Do not skip 2FA on a public or shared device.
- Never share one-time codes.
Before you pay
- Use Community MyChart or official Pay as Guest.
- Match the bill type to the right billing phone number.
- Do not pay through unknown text links or popups.
- Call billing if a balance looks wrong.
- Keep confirmation details from the official payment screen.
Before you message
- Use messages for non-emergency questions only.
- Choose the correct provider, office or customer service category.
- Do not upload public screenshots of results or bills.
- Use Share Everywhere only for trusted people who need temporary record access.
- Call 911 for life-threatening emergencies.
Community MyChart FAQ
Is this the official Community MyChart website?
No. This is an independent guide. Use the official Community Health Network MyChart links in this article to sign in, sign up, recover your account, pay a bill or view private records.
Where do I log in to Community MyChart?
Use the official Community Health Network MyChart portal at mychart.ecommunity.com. Do not enter login details into this website or any third-party form.
What is the Community MyChart Help Desk number?
Community Health Network lists the MyChart Help Desk at 317-355-2273, also shown as 317-355-CARE.
What can I do in Community MyChart?
You can view health summaries, test results and immunizations, manage medications and refills, request records, message providers, manage visits, pay bills, request estimates, apply for financial assistance and use family access where approved.
Does Community MyChart require two-factor authentication?
Yes. Community says two-factor authentication is required to sign in to MyChart starting June 8, 2025.
How do I recover my Community MyChart username?
Use the official Recover MyChart Username route. If your email is not valid or recovery fails, call the MyChart Help Desk at 317-355-2273.
How do I reset my Community MyChart password?
Use the official password reset page. Community says CLEAR verification may be available for password reset, and the Help Desk can assist if online options do not work.
Can I pay a Community bill through MyChart?
Yes. Community says MyChart makes it easy to pay bills online and is available for all Community Health Network locations.
What are Community billing phone numbers?
For Community Health Network hospitals, physician offices and Community Fairbanks Recovery Center, call 317-355-5555 or 866-721-4205. For Community Surgery Centers, Stones Crossing and Community Imaging Associates, call 317-621-0300 or 855-621-0300.
Can I get a Community price estimate without logging in?
Yes. Community says MyChart Express Estimates can provide immediate self-serve estimates with no account required for many common medical services.
How do I request Community medical records?
You can request records online, inside MyChart, by mail or by fax. Inside MyChart, go to Your Menu, scroll to My Record and select Record Request.
How long do Community medical record requests take?
Community says the goal for electronic delivery back to MyChart is within 3 business days, but high request volume may make it take up to 14 business days. Mail/fax requests can take 7 to 14 business days and up to 30 days as allowed by law.
What is Community’s HIM Release of Information number?
Community lists HIM Release of Information at 317-355-5802 for medical record request questions.
Can I request a correction to my Community record?
Yes. Community says chart corrections may be requested in MyChart or by completing a Request for Amendment form and emailing patientamendments@eCommunity.com.
Can I request prescription refills in Community MyChart?
Yes. Community’s MyChart guide says you can request refills from the medications area, choose the medication, add comments and select pharmacy pickup details.
How do Community MyChart e-visits work?
Community says e-visits use secure messaging. You choose a condition, complete a questionnaire, pay before the visit begins and communicate with a provider through MyChart.
What are Community e-visit hours and cost?
Community says e-visits are available from 7 a.m. to 11 p.m. and cost $25 cash pay or may be billable through insurance.
Can I have an on-demand video visit through Community MyChart?
Yes. Community says MyChart users can request an on-demand video visit with a provider from 7 a.m. to 11 p.m. for certain conditions.
How do I opt in to Community text reminders?
Community says you can text START to 56867, ask staff to help you opt in, or set communication preferences in MyChart under Account Settings.
Can I access a family member’s Community MyChart?
Yes, when permission or proxy access is approved. Community says family access lets you view most information in that family member’s record in the same way you view your own.
Should caregivers share a Community MyChart password?
No. Community’s 2FA guidance says caregivers using someone else’s login should use Sharing Hub or request proxy access instead.
What is MyChart Bedside at Community?
MyChart Bedside is available from the MyChart mobile app for inpatient and emergency department care. It can show treatment team details, education, medications, lab results, schedules, questionnaires and non-urgent requests when available.
Where is Community Hospital East?
Community Hospital East is at 1500 North Ritter Avenue, Indianapolis, IN 46219. The phone number is 317-355-1411.
Can this page reset my Community MyChart password?
No. This page cannot reset passwords or access accounts. Use the official recovery links or call the Community MyChart Help Desk.
Should I use Community MyChart for emergencies?
No. MyChart messages, e-visits and video visits are not for emergencies. Call 911 or go to the nearest emergency department for urgent or life-threatening symptoms.
Final Safe Path for Community MyChart
Start from the official Community Health Network MyChart portal, use official signup or recovery if needed, set up two-factor authentication, install only the official MyChart app, use official Community billing pages for payment, and contact the correct Community support route when the portal cannot solve your issue.
This article gives practical details inside the page so users only need to visit the official portal to perform secure actions like signing in, paying, messaging, scheduling, using e-visits or viewing private health information.