Honorhealth MyChart: Login & Patient Portal Guide

HonorHealth MyChart Guide

HonorHealth MyChart: Login & Patient Portal Guide

HonorHealth MyChart is the secure patient portal for appointments, lab results, prescription refills, non-urgent messages, virtual visits, E-Visits, eCheck-in, urgent care Save a Spot, referrals, records sharing and online bill pay.

This guide gives the official login links, support numbers, billing help, Scottsdale Shea address, sign-up steps, activation-code rules, proxy access, medical records, imaging options, video visit guidance and practical troubleshooting without asking for private patient information.

Official Login Fix a Problem Numbers & Address

No login form hereUse official portal only.

No private dataDo not type passwords or codes here.

Action guideSteps, map, phone, billing and records help.

Quick answer: use the official HonorHealth MyChart login page to sign in, the official sign-up route to create an account, the official account recovery route if login fails, and HonorHealth’s official billing pages for payment, guest pay, payment plans and estimates. This article explains the details, but secure actions must happen only on HonorHealth or MyChart official pages.

Important privacy warning: this page does not process logins, payments, activation details, medical messages, video visits, prescription requests, records, referrals, appointment changes or identity verification. Do not enter passwords, verification codes, billing information, Social Security information or private health information on this website.

Official HonorHealth MyChart Login

The safest path is direct: open HonorHealth’s official MyChart login page, confirm you are on the HonorHealth MyChart domain, then sign in there only. Do not use copied login boxes, social comments, popup forms or “support” chats that ask for credentials.

Open official login

Use HonorHealth MyChart for results, refills, appointments, eCheck-in, urgent care Save a Spot, virtual visits, messages, referrals, records sharing and online bills.

Fix browser basics first

The official login page requires JavaScript and cookies. If the page will not load, fix browser settings before assuming your account is locked.

Need access help?

HonorHealth’s Customer Navigation Center helps with sign-up, activation and MyChart support. Use official support instead of random “unlock account” pages.

Which HonorHealth MyChart Link Should You Use?

Most patients need one correct route, not a long list of random links. Use this table before clicking around, especially for sign-up, recovery, payment, proxy access or records.

Task	Official route	What to do	Safety warning
Sign in	MyChart login	Open the official portal and sign in only there.	Never type credentials into a guide article or copied login form.
Create account	Sign up	Use activation code or Sign-Up Online under No Activation Code, then verify identity.	Identity verification belongs only on official MyChart pages.
Recover account	Account recovery	Use the email or mobile number previously used for two-step verification.	Do not share recovery codes with anyone.
Pay bill	Bill pay	Pay through MyChart, guest pay, phone, or approved in-person methods.	Avoid payment links from unknown texts, ads or popups.
Guest pay	Pay as Guest	Use guarantor number and guarantor last name from the statement on the official page only.	Do not type guarantor details into third-party pages.
Medical records	Request records	Use HIM, MyChart upload, imaging, Sharecare or amendment routes depending on request type.	Do not upload records to unofficial forms.
Proxy access	Proxy access	Use Sharing Hub or official proxy forms instead of sharing passwords.	Proxy and patient should use separate accounts.

Official Support Numbers, Address and Local HonorHealth Tips

Use the right public HonorHealth contact for the job. A MyChart access problem, bill question, appointment question, medical-record request and Scottsdale campus direction issue are different tasks.

Need	Official public resource	When to use it
General questions, scheduling and MyChart support	623-580-5800	Sign-up help, activation code issues, forgot login, scheduling and MyChart support option.
Billing support	623-300-9044	Bill questions, payment plans, itemized bills, billing balance, paperless billing and financial customer service.
Medical records / HIM	480-882-4040	Record requests, imaging CDs, record amendments, CareEverywhere opt-out and HIM questions.
Medical records upload to MyChart	medicalrecordsnssc@honorhealth.com; Fax 480-882-5841	When HIM is asked to add outside records to your MyChart account.
HonorHealth Scottsdale Shea Medical Center	9003 E. Shea Blvd., Scottsdale, AZ 85260; Phone 480-323-3000	Map orientation for Scottsdale Shea only. Your visit may be at another HonorHealth location.
Patient relations by facility	Facility-specific numbers listed on HonorHealth contact page	Experience feedback, facility concerns or patient-relations routing.
Price quotes	623-580-5800, option 5, then option 2	When the MyChart Guest Cost Estimate tool does not list the procedure you need.

Local tip 1: Scottsdale Shea is not every visit

HonorHealth has multiple medical centers, urgent care locations, primary care offices and specialty clinics across the Valley. Use the address inside your appointment details before driving.

Local tip 2: use campus-specific directions

Hospital campuses can include multiple buildings, entrances, imaging areas and medical offices. A map pin gets you close, but your appointment details tell you the exact entrance.

Local tip 3: call the correct team

Use MyChart support for access, Billing for statement issues, HIM for records, urgent care pages for Save a Spot and your care team for medical questions.

How to Sign Up for HonorHealth MyChart

HonorHealth gives clear sign-up steps for both website and mobile app users. The sign-up and verification details belong only on the official MyChart page or app.

Start from the official sign-up route

Visit MyChart.HonorHealth.com, choose Sign-Up Now in the New User area and identify yourself using an activation code or the Sign-Up Online option under No Activation Code.

Complete identity verification

HonorHealth’s sign-up page says your identity may be verified using a third-party verification system. Complete those prompts only on the official portal.

Use instant activation when offered

During scheduling, check-in or discharge, you may receive an email or text link to sign up. HonorHealth Medical Group activation codes may appear on after-visit summary paperwork, and hospital activation codes may appear on discharge paperwork.

Know the 30-day code rule

HonorHealth says a one-time activation code expires after 30 days. If your code is expired, missing or not working, call the Customer Navigation Center.

Sign-up safety: this guide intentionally does not reproduce private sign-up fields. Do not put date of birth, SSN, activation details, passwords or verification codes into any page except HonorHealth’s official MyChart screen.

HonorHealth MyChart App Setup

HonorHealth’s app instructions say to download the free MyChart app, launch it, add an organization and select HonorHealth. Use only official app stores.

Download official MyChart

Install MyChart from the Apple App Store or Google Play. The app is published by Epic and supports health information, appointments, bills and messages when enabled.

Select HonorHealth

After installation, tap add organization and select HonorHealth. This prevents signing into the wrong health system’s MyChart.

Use the website when needed

The app is convenient, but some billing, record-sharing, proxy, printing and account settings may be easier from the full website on a trusted browser.

App safety: avoid APK websites and lookalike portal apps. The official MyChart app is from Epic Systems Corporation in the app stores.

HonorHealth MyChart Problem Helper

This tool does not collect personal information. Choose the issue and it gives a safe next step with the official route.

What are you trying to fix?

Where are you using MyChart?

Choose your issue and device. No login details, patient details or billing details are requested.

Forgot Username, Password or MyChart Access?

Use the official forgot-password or account recovery options on the HonorHealth MyChart login page. HonorHealth’s recovery page asks for the email address or mobile phone number previously used for two-step verification.

Use official recovery

Start with the official recovery route, not a third-party “unlock” page. Recovery codes should be typed only into the official MyChart screen.

Use forgot links

HonorHealth’s FAQ says to use the Forgot password link on the sign-in page or the Forgot Password or Username option in the app.

Call when stuck

If recovery fails, call the Customer Navigation Center instead of repeatedly guessing login information.

What You Can Do in HonorHealth MyChart

HonorHealth describes MyChart as a free website and app for fast, convenient access to health information. This table organizes the main features by real patient intent.

User need	MyChart area	What it helps with	Practical tip
Appointments	Appointments / Visits	Schedule, reschedule or cancel appointments and complete eCheck-in.	Use exact appointment details for address, entrance and check-in timing.
Test results	Test Results	Review lab and test results and compare result trends when available.	Results may need provider context; do not rely on one number alone.
Prescription refills	Medications	Request prescription refills for eligible refillable medications.	Request refills before you run out and confirm the pharmacy is correct.
Messages	Messages	Ask non-urgent medical questions, prescription questions, referral questions and visit follow-up questions.	Use emergency care for urgent symptoms, not portal messages.
Urgent care	Save a Spot	Hold a place in line at HonorHealth Urgent Care locations for current day or following day arrival slots.	It is not a scheduled appointment; patients are still evaluated by medical need.
Billing	Billing / Account Summary	Pay bills, obtain balance inquiries, set up payment plans, request itemized bills and view estimates.	Use only official billing or guest pay pages for payment details.
Records sharing	Sharing / Records	Share records, add records to MyChart and print information for other facilities, school or employer needs.	Formal records may still require HIM or Sharecare routes.

Messages, Provider Questions and Response Expectations

HonorHealth’s FAQ says you can message your provider through MyChart if you have had an appointment with them within the past year and a half or have an upcoming appointment in the next 30 days.

Ask a customer service question

Customer service question.
Physician billing questions.
Hospital billing questions.
Billing account summary.
Compliment or complaint.
Request my records.

Ask a medical question

Questions for your care team.
Attach visit-related document.
Prescription question.
Test results question.
Visit follow-up question.
Non-urgent medical question.
Referral request.

Emergency warning: MyChart messages are not for emergencies, severe symptoms, chest pain, trouble breathing, stroke symptoms, serious injury or urgent medication reactions. Use 911, emergency care, urgent care or your care team’s urgent instructions.

Test Results, Data Trends, Immunizations and Printing

Many patients log in because a result notification arrived. HonorHealth’s FAQ includes several practical result and record-navigation details that are useful before calling support.

Compare result trends

HonorHealth says result trends analyze historical and current lab results and display patterns in graph form. To view them, open Test Results, choose a result and select Compare result trends.

Why trends may be missing

HonorHealth notes that data trends can only retrieve results from labs processed by the same company, so different lab companies may prevent direct trend comparison.

Find immunizations

HonorHealth’s FAQ says immunizations are found by logging in, selecting Menu, selecting Health Summary and choosing Immunizations.

Printing tip: HonorHealth says MyChart can print health information in an easy-to-read format using the printer icon. For best results, use a web browser when logged in.

Appointments, eCheck-In, Referrals and Delivery Pre-Registration

HonorHealth MyChart supports more than basic scheduling. Use it for appointment management, eCheck-in, referrals and pre-registration tasks when available for your care.

Schedule and manage visits

Use MyChart to schedule, reschedule or cancel appointments when the visit type and provider support online scheduling.

Complete eCheck-in

HonorHealth lists eCheck-in for upcoming appointments as a MyChart feature. Complete it early when available so arrival is smoother.

Review referrals and delivery tasks

HonorHealth lists referral review and pre-registering for delivery as MyChart benefits. Use the portal for available visit-specific tasks.

Arrival tip: eCheck-in can save time, but it does not replace arriving at the correct HonorHealth location with enough time for parking, wayfinding, elevators and front-desk instructions.

HonorHealth Urgent Care Save a Spot

Save a Spot is useful, but it is often misunderstood. HonorHealth says it lets you select an available arrival time for the current day or following day at HonorHealth Urgent Care locations. It is not a scheduled appointment.

What Save a Spot does

Save a Spot holds your place in line at an urgent care location, helping you choose an arrival window before you go.

What Save a Spot does not do

It does not guarantee a scheduled appointment time. The urgent care team evaluates patients when they arrive, and immediate medical needs come first.

Arrive on time

HonorHealth’s FAQ says you must arrive within 30 minutes of the selected arrival time to hold your spot; otherwise, the spot can be canceled.

Urgent care tip: Save a Spot can reduce uncertainty, but use emergency care for severe symptoms. Urgent care is not a substitute for emergency services when symptoms are dangerous.

Video Visits, Telemedicine and MyChart E-Visits

HonorHealth offers several virtual-care paths. Choose the right option so you do not use a video visit when an E-Visit is enough, or an E-Visit when symptoms need urgent attention.

Video visits

HonorHealth says existing patients can schedule a video visit through MyChart or by calling 623-580-5800. New patients should call the same number.

Technology needed

A video visit needs a computer, tablet or phone with a camera and microphone, plus good internet access and a quiet place to talk.

MyChart E-Visits

For certain non-urgent issues, E-Visits let current patients answer questions in MyChart. A provider reviews the answers and responds with a treatment plan in MyChart messages.

Virtual-care tip: HonorHealth notes telemedicine and E-Visits may follow the same financial policies as in-person office visits. Review your insurance and financial responsibility before starting care.

HonorHealth MyChart Billing, Guest Pay and Payment Plans

Billing is one of the highest-risk portal tasks because fake payment pages can look convincing. Use only HonorHealth’s official bill-pay page, the logged-in MyChart billing area or the official Guest Pay route.

Pay through MyChart

If you have a MyChart account, HonorHealth says you can pay your bill, obtain balance inquiries, set up a payment plan, request itemized bills, view estimated costs and update billing preferences.

Use Pay as Guest

Guest Pay is for patients without a MyChart account and can also allow spouses, family members or others to make online payments on a patient’s behalf.

Guest Pay details

The official Guest Pay page says patients need the guarantor number and guarantor last name from the statement to look up the account.

Accepted in-person payment types

Major credit and debit cards: Visa, Mastercard, Discover or American Express.
HSA or FSA cards.
Personal checks.
Secure online payment through MyChart.
Phone billing support at 623-300-9044.

Before you pay

Start from HonorHealth’s official bill-pay page or logged-in MyChart.
Confirm the bill is actually connected to your visit or account.
Use a private device and secure connection.
Save the confirmation number or receipt.
Call billing support if the balance or payment history looks wrong.

Payment safety: this guide never collects card, bank, guarantor or statement information. Complete payments only on HonorHealth’s official billing site, official Guest Pay page, by phone using official numbers or inside the official MyChart billing area.

Guest Cost Estimates, Quotes and Financial Assistance

A strong patient portal guide should also explain what to do before the bill arrives. HonorHealth provides a MyChart Guest Cost Estimate tool, pricing phone route and financial assistance resources.

Guest Cost Estimate

HonorHealth says pricing estimates for specific services can be requested through the MyChart Guest Cost Estimate tool.

Procedure not listed?

If the procedure is not listed in the online estimate tool, HonorHealth says to call Pre-Services Pricing at 623-580-5800, option 5, then option 2.

Financial assistance

HonorHealth’s financial assistance page says patients who need help paying for care can review the policy or call the Financial Customer Service Team.

Estimate tip: before requesting a quote, have the name of the service or procedure and the physician name if available. Clear details reduce back-and-forth.

Medical Records, Imaging Results and Adding Records to MyChart

MyChart is useful for viewing and sharing health information, but formal medical records, imaging CDs, amendments and third-party legal or insurance requests follow different HonorHealth processes.

Add outside records to MyChart yourself

Log in to MyChart.
Go to Messages.
Select Send a message.
Choose Ask a medical question.
Acknowledge the disclaimer.
Select Attach visit-related document.
Choose the provider, add subject and message, upload the file and send.
HonorHealth lists a 3 MB maximum and accepts GIF, JPG, PNG, TIFF, BMP, TIF and PDF.

Ask HIM to upload records

Email or fax the records to HonorHealth HIM.
Include full name, date of birth and contact phone number.
Email: medicalrecordsnssc@honorhealth.com.
Fax: 480-882-5841.
Questions: call HIM at 480-882-4040.
For MyChart messaging-related help, call 623-580-5800 and select MyChart support.

Diagnostic imaging in MyChart

HonorHealth says active MyChart users can sign in to view, download and share diagnostic images with other providers.

Ambra email delivery

HonorHealth can send imaging results to email using Ambra, a secure image sharing platform. Follow the instructions inside the official email.

Physical image CD

For a physical CD, HonorHealth says to contact Medical Records at 480-882-4040. CDs can be mailed free of charge or picked up at listed locations.

Records tip: HonorHealth says records sent to a physician for continued care are provided at no charge. Other requests may have pricing or third-party processing rules.

Proxy Access for Children, Adolescents and Adults

Proxy access connects your MyChart account with another person’s account so you can view and help manage their health information, appointments, test results and more. It is safer than password sharing.

Child and adolescent access

For children up to age 18, HonorHealth says you can request proxy access by completing the Request for MyChart Child Proxy Form.

Adult proxy access

If you are caring for a parent or another adult, the patient must agree to allow you to serve as their proxy. You can use MyChart or the adult proxy form route.

Support by access type

For proxy form help, contact HIM at 480-882-4040. For Sharing Hub navigation, call 623-580-5800 and select the MyChart support option.

Request access inside MyChart

The proxy and patient must both have active MyChart accounts.
The patient logs in to their MyChart account.
Open Menu.
Select Sharing Hub.
Choose A family member, close friend or caretaker.
Select Manage ongoing access to your MyChart account.
Fill in the proxy person’s information and submit.

Revoke access inside MyChart

Log in to MyChart.
Open Menu.
Select Sharing Hub.
Choose A family member, close friend or caretaker.
Select Manage ongoing access to your MyChart account.
Update or revoke the access as appropriate.
Use HIM support if forms or legal documentation are involved.

Proxy safety: do not share passwords between spouses, parents, caregivers or adult children. Use official proxy access so permissions, privacy limits and messages stay connected to the correct patient record.

HonorHealth Paperless Billing and Communication Preferences

HonorHealth says MyChart users are automatically enrolled in paperless billing. This means statements appear online, with notifications sent to the email linked to the account.

What paperless billing means

Patients and guarantors with a MyChart account receive electronic billing notifications instead of mailed paper statements.
Statements are posted in MyChart under Billing.
Notifications are sent to the email linked to the account.
Communication preferences can be changed in MyChart.

How to manage preferences

Sign in to MyChart from a trusted browser.
Open the Billing section for statements.
Use Account Settings or Communication Preferences for personal and security settings.
Patients without MyChart continue to receive paper billing statements.

Privacy, Scam and Portal Safety Checklist

A high-trust HonorHealth MyChart guide should protect users from fake login pages, fake billing links, unsafe record uploads and password sharing.

Before you sign in

Start from HonorHealth’s official MyChart login page.
Confirm cookies and JavaScript are enabled.
Use your own device whenever possible.
Do not save portal access on public computers.
Do not share verification or recovery details.

Before you pay

Use HonorHealth’s official bill-pay or Guest Pay route.
Ignore urgent discount links from unknown texts or popups.
Call 623-300-9044 if a bill looks wrong.
Keep payment confirmation records.
Do not enter payment information on guide pages.

Before you message

Use MyChart messages for non-urgent questions only.
Choose the correct patient account before proxy-related messages.
Do not upload public screenshots of medical results.
Use emergency care for dangerous symptoms.
Remember MyChart messaging is done only while securely logged in.

HonorHealth Scottsdale Shea Medical Center Map and Directions

This map is for HonorHealth Scottsdale Shea Medical Center orientation only. HonorHealth has multiple medical centers and clinics, so your appointment details are still the best source for exact building, entrance, parking area and arrival time.

Helpful HonorHealth MyChart Video

HonorHealth’s MyChart page references a MyChart video, and the video below is included for visual orientation only. For current login, sign-up, billing, recovery, records and support actions, use the official links in this article.

HonorHealth MyChart FAQ

Is this the official HonorHealth MyChart website?

No. This is an independent guide. Use the official HonorHealth MyChart links in this article to sign in, sign up, recover access, pay a bill or request records.

Where do I log in to HonorHealth MyChart?

Use the official HonorHealth MyChart login page at mychart.honorhealth.com. Do not type login details into third-party guide pages or copied login boxes.

What is the HonorHealth MyChart support number?

For MyChart help, call the HonorHealth Customer Navigation Center at 623-580-5800 and select the MyChart support option when needed.

How do I sign up for HonorHealth MyChart?

Use the official HonorHealth MyChart sign-up page. You can enter an activation code or use Sign-Up Online under No Activation Code, then complete identity verification.

How long is a one-time HonorHealth MyChart activation code valid?

HonorHealth says the one-time activation code expires after 30 days. If the code is expired, missing or not working, call 623-580-5800.

Where is my HonorHealth activation code?

HonorHealth Medical Group patients may see the code on after-visit summary paperwork. Hospital patients may see the code on discharge paperwork.

What can I do in HonorHealth MyChart?

You can schedule and manage appointments, review results, request refills, message providers, complete eCheck-in, save a spot at urgent care, pay bills, review referrals and share records.

Can I use the MyChart app for HonorHealth?

Yes. Download the official MyChart app from the App Store or Google Play, add an organization and select HonorHealth.

Why does HonorHealth MyChart say JavaScript or cookies are disabled?

The official portal requires JavaScript and cookies. Enable them in your browser, refresh the page and try again from the official login link.

What should I do if I forgot my HonorHealth MyChart password?

Use the Forgot password link on the official sign-in page or the Forgot Password or Username option in the app. You can also call 623-580-5800.

Can I message my provider through HonorHealth MyChart?

Yes, if you have had an appointment with that provider within the past year and a half or have an upcoming appointment in the next 30 days.

Can I use HonorHealth MyChart for emergencies?

No. MyChart messages are not for emergencies or severe symptoms. Use emergency services or urgent care instructions for dangerous symptoms.

Can I pay an HonorHealth bill through MyChart?

Yes. HonorHealth says MyChart bill pay lets account holders pay bills, obtain balance inquiries, set up payment plans, request itemized bills and view estimated costs.

What is HonorHealth Pay as Guest?

Guest Pay lets patients without a MyChart account, or family members paying on their behalf, make online payments using the guarantor number and guarantor last name from the statement.

What is the HonorHealth billing phone number?

For billing questions or electronic payment help, call HonorHealth billing at 623-300-9044.

Does HonorHealth use paperless billing?

Yes. HonorHealth says patients and guarantors with a MyChart account are automatically enrolled in paperless billing, with statements posted in MyChart under Billing.

How do I request a price estimate from HonorHealth?

Use the MyChart Guest Cost Estimate tool. If the procedure is not listed, call 623-580-5800, option 5, then option 2 for Pre-Services Pricing assistance.

Does HonorHealth offer financial assistance?

Yes. HonorHealth provides financial assistance resources and says patients needing help paying for care can call the Financial Customer Service Team at 623-300-9044.

How do I add outside medical records to HonorHealth MyChart?

You can upload records through a secure MyChart message or ask HonorHealth HIM to upload them by sending records with full name, date of birth and phone number to medicalrecordsnssc@honorhealth.com or fax 480-882-5841.

What is the HonorHealth medical records phone number?

For medical records questions, call HonorHealth Health Information Management at 480-882-4040.

Can I view diagnostic imaging in HonorHealth MyChart?

Yes. HonorHealth says active MyChart users can sign in to view, download and share diagnostic images with other providers.

How does HonorHealth proxy access work?

Proxy access connects your MyChart account with another person’s account. It can be requested through MyChart Sharing Hub or by official child/adolescent or adult proxy forms.

What is HonorHealth Save a Spot?

Save a Spot lets users select an available arrival time for the current day or next day at HonorHealth Urgent Care locations. It is not a scheduled appointment.

Do I still wait after using Save a Spot?

Possibly. HonorHealth says the team evaluates patients on arrival and those needing immediate medical attention are seen first.

What happens if I arrive late for Save a Spot?

HonorHealth says you must arrive within 30 minutes of the selected arrival time to hold your spot; otherwise, the spot may be canceled.

Final Safe Path for HonorHealth MyChart

Start with the official HonorHealth MyChart login, use official sign-up or recovery if you need access, download only the official MyChart app, pay only through official HonorHealth billing resources, and use HIM or Sharecare routes when you need formal medical records.

This article includes practical details so users only need to visit HonorHealth or MyChart official portals to perform secure actions such as signing in, paying, scheduling, messaging, completing eCheck-in, using Save a Spot, requesting records, granting proxy access or joining a video visit.