Hoag MyChart: Login & Patient Portal Guide

Local tip 1: Hoag has more than one campus

Do not assume every appointment is at the Newport Beach hospital. Hoag has Newport Beach, Irvine, urgent care, specialty and health center locations across Orange County.

Local tip 2: check the entrance, not only the address

Hospital campuses can have multiple buildings, registration desks and parking areas. Use the appointment details in MyChart for the exact arrival point.

Local tip 3: do not use messages for emergencies

Hoag MyChart messages are for non-urgent communication. For emergencies, call 911 or go to an emergency department.

Pay as Guest

The official Hoag guest pay page explains that the guarantor is the person responsible for paying the bill and that the guarantor name and account number appear on the statement.

Visit account

A visit account groups charges for a single visit or billing activity. You may have multiple visit accounts with different balances.

Guest Estimates

Hoag MyChart includes a Guest Estimates route. Signing in can save time by using insurance information already on file when available.

Hoag Patient Financial Services

• Billing phone: 949-764-8400.
• Billing email: PFS@hoag.org.
• Customer-service hours: Monday-Friday, 8:30 a.m.-4:00 p.m., closed holidays.
• Newport Beach and Irvine offices use the same billing phone and email.
• Written correspondence and payments go to Hoag Business Center, 2975 Red Hill Ave, Suite 200, Costa Mesa, CA 92626.

When to call before paying

• The amount does not match your statement.
• Insurance appears missing or incorrect.
• You need payment options.
• You need a procedure or surgery estimate.
• You are unsure whether a payment link is official.

Use MyChart for fast access

• View available Hoag test results.
• See provider comments after review when available.
• Access hospital and physician-office information.
• Review appointment and visit details.
• Use linked account tools when another healthcare organization supports record linking.

Hoag areas mentioned for MyChart record access

• Hoag Hospital inpatient records.
• Imaging.
• Radiation Oncology.
• Infusion.
• Cardiac and Pulmonary Rehab.
• Hoag for Her.
• Hoag Medical Group.
• Hoag Urgent Care.
• Hoag Concierge Medicine.
• Hoag Orthopedic Institute.

Formal patient records

For copies beyond what you can view in MyChart, Hoag lists electronic patient request options through its official medical-records page.

Provider requests

Hoag lists separate provider request routes for medical records, useful when another medical office needs records for continued care.

Third-party requests

Hoag lists a third-party request platform for attorneys, insurance and copy-service requestors. Patients should not use third-party routes unless that is the correct role.

Before requesting a refill

• Open the Medications or refill area only inside official Hoag MyChart.
• Confirm the medication is refillable.
• Check the preferred pharmacy.
• Submit before you are out of medication.
• Read any portal message about provider review.

When MyChart is not enough

• The medication may require a visit or updated labs.
• The prescription may not be eligible for portal refill.
• The pharmacy may need clarification.
• A controlled or specialty medication may follow a different process.
• Urgent medication concerns should be handled by the care team, pharmacy or emergency route.

Minimum age for own account

Hoag’s medical records page states that a patient must be at least 12 years old to use Hoag Connect MyChart.

Children under 12

Parents or guardians must establish their own Hoag MyChart account and request proxy access during the child’s visit or through Hoag’s official minor proxy form process.

Ages 12 to 17

Hoag says access to a child’s records from ages 12 to 17 needs the child’s approval, either through the child’s own MyChart account or a completed proxy form.

Adult proxy access

• The adult patient can invite you through their own Hoag MyChart account.
• Adult proxy can also be requested through Hoag’s official adult proxy form.
• The patient must authorize the proxy request.
• Forms may be submitted to HoagMedicalRecords@hoag.org or dropped off at Hoag Medical Records or Hoag clinics.
• Do not ask another adult to share their password.

Patient lacking capacity

• Legal representatives need their own Hoag MyChart account.
• Hoag lists a separate proxy process for patients lacking capacity.
• The patient’s PCP or care team member must verify the lack of capacity on the form.
• Use official Hoag Medical Records for this process.
• Keep legal and medical details off public websites.

Two-step verification

• Hoag requires two-step verification for MyChart account security.
• Sign in with username and password first.
• Enter the one-time code sent to your email or mobile device.
• Check spam or junk if the code does not arrive.
• Use Resend Code only from the official portal.
• Call 800-576-5289 if codes still do not arrive.

Activation code does not work

• Confirm you are on HoagConnect.org.
• Codes can expire.
• Codes may stop working after first use.
• Request a new code from the official signup page or official support.
• Do not post activation details online.

Browser, app or timeout issue

• Use Edge, Chrome, Firefox or Safari.
• Enable cookies and JavaScript for HoagConnect.org.
• Clear cache if the page loops.
• Try a trusted private device.
• Hoag says MyChart logs out after 10 minutes of inactivity.
• Sign out fully if using a shared device.

Hoag Hospital Newport Beach tips

• Main address: 1 Hoag Dr, Newport Beach, CA 92663.
• Main hospital line: 949-764-4624.
• Self-parking is available at multiple campus locations for a nominal fee.
• Walk-up pay stations accept cash, debit or credit cards.
• Valet parking is offered near the main entrance.
• The Information Desk is inside the main entrance.
• Hoag is smoke, vapor and tobacco-free.

Hoag Hospital Irvine tips

• Main address: 16200 Sand Canyon Ave, Irvine, CA 92618.
• Main hospital line: 949-517-3000.
• Visitor Information: 949-517-3010, Monday-Friday, 8 a.m.-5 p.m.
• Radiology/Imaging Appointments: 949-764-5573.
• Labor and Delivery: 949-517-3200, open 24/7.
• Patient Relations: 949-764-8220.
• Confirm current parking and construction details before a visit.

Before you sign in

• Start from HoagConnect.org or Hoag.org.
• Do not use copied login forms on guide websites.
• Use your own device when possible.
• Enable two-step verification as required by Hoag.
• Sign out fully on shared computers.

Before you pay

• Use Hoag MyChart Pay as Guest or official Hoag billing pages.
• Match the guarantor/account details to your statement.
• Do not pay from unknown text links or popups.
• Call 949-764-8400 if a bill looks wrong.
• Keep confirmation details from the official payment screen.

Before you message

• Use MyChart messages only for non-urgent questions.
• Do not send emergencies through MyChart.
• Choose the correct provider or care team.
• Do not upload public screenshots of results or bills.
• Call 911 for life-threatening emergencies.