Grady MyChart: Login & Patient Portal Guide

Open the official portal

Use this when you need medical messages, test results, appointments, prescription refills, statements, outstanding balances or cost estimates.

Use secure notification links carefully

Grady’s FAQ says some email or text notifications contain secure MyChart links that expire after a short time. Keep your phone and email account secure.

Call support if blocked

Grady lists MyChart Patient Support at (404) 616-5551 for login, activation, verification and lockout help.

Local tip 1: use the exact clinic location

Grady Memorial Hospital, Correll Pavilion, urgent care, outpatient centers and specialty locations can have different entrances and parking. Use your MyChart appointment details first.

Local tip 2: parking is not just a pin

The main visitor deck enters off Jesse Hill Jr Drive. Grady lists parking at $2 every 30 minutes, up to $10 per day, with rates repeating after 24 hours.

Local tip 3: Grady GO helps inside the hospital

The Grady GO app provides real-time door-to-door hospital navigation, patient room and amenity search, MyChart access, feedback and nearby food/transit details.

Grady GO for hospital visits

Use Grady GO when you are going to campus and need door-to-door navigation, a patient room, center, department, amenity, appointment calling, MyChart access, food or transit help.

Android Grady GO

The Google Play listing says Grady GO can locate patient rooms, centers and amenities, provide turn-by-turn directions, access MyChart and find nearby food or public transportation.

Standard MyChart app

The official Epic MyChart app supports common patient portal tasks such as results, medications, immunizations, messaging and care management.

Forgot login information

Click the official “Forgot login information?” link below the login fields. Do not use reset links from unknown texts, popups or comments.

Did not receive a code?

Grady says to check spam or junk folders, use Resend Code if available, and check other email accounts that might be on file.

Locked out?

Grady says locked accounts can be reactivated by contacting MyChart patient support at (404) 616-5551.

View results carefully

Results can contain unfamiliar medical language. Use follow-up notes, provider messages or the office for context instead of assuming the worst from one value.

Request records in MyChart

Grady says to log in, open the Main Menu, choose Document Center, click Requested Medical Records, select information and submit the request.

Fix incorrect information

Grady’s FAQ says you should first message your provider about concerns. If the note is not changed and you still believe it is wrong, you can file a formal amendment request.

Make or manage appointments

Use MyChart when online scheduling is available. If the visit type does not appear, call the appointment number or the clinic listed in your visit details.

Use online pre-registration

Grady says you may receive a text or email before your visit to update contact and insurance information, add emergency contacts, upload insurance card images and sign required forms.

Use Grady GO on campus

For a hospital visit, Grady GO can help you locate rooms, centers, departments and amenities once you reach campus.

Good uses for MyChart messages

• Questions after an appointment.
• Help understanding non-urgent test results.
• Medication or refill questions when appropriate.
• Follow-up questions for an established care team.
• Updating a provider about a non-urgent care issue.

Do not use messages for

• Emergencies or severe symptoms.
• Chest pain, trouble breathing or stroke symptoms.
• Sudden major changes in condition.
• Problems that require immediate attention.
• Anything that cannot wait for business response time.

Refill through MyChart

• Log in to Grady MyChart.
• Open the Medications area.
• Choose the medication if a refill option is available.
• Confirm pharmacy and instructions.
• Watch for portal updates from your provider or pharmacy.

When refill is not available

• The medication may require provider review.
• The prescription may not be refillable through MyChart.
• Your pharmacy or record may need an update.
• A visit, lab or new prescription may be required.
• For refill help, Grady lists (404) 616-5500.

Facility bills

For Grady facility bill questions, Grady lists Patient Financial Services at (404) 616-2991, Monday through Friday from 8 a.m. to 4:30 p.m.

EMS bills

Grady says you need your statement to pay EMS services online and lists (888) 214-6317 for Grady EMS billing help.

Pay as Guest

If you have the information needed from your statement, use Grady’s official Pay as Guest page. If you do not have a statement, call Patient Financial Services.

Cost estimate checklist

• Use Grady’s online estimate tool through MyChart.
• Remember standard charges rarely equal what a patient or insurer pays.
• For the most up-to-date price, Grady recommends calling (404) 616-6923.
• Check insurance benefits, deductibles, coinsurance and copayments.

Payment safety checklist

• Start from Grady’s official billing page or MyChart.
• Do not pay from social media comments.
• Avoid payment links from unknown texts or popups.
• Keep payment receipts from official routes.
• Call official billing if a balance looks wrong.

Family member access

Grady’s FAQ says proxy access lets you access records of family members and others you care for, with permission.

Adult rule

Grady says you must be at least 18 years old to have proxy access to another person’s medical record.

No shared spouse account

Grady’s FAQ says spouses should not share one account because medical information is sensitive. Each person needs their own MyChart account.

Verification code not received

• Check spam and junk folders.
• Click Resend Code if the portal offers it.
• Check other email accounts you may have on file.
• If none work, call Grady MyChart Support at (404) 616-5551.

Linked accounts

• MyChart may connect information from other healthcare organizations.
• Grady’s FAQ refers to this feature as Happy Together.
• Linked information can include allergies, care team, health issues, medications, messages, results and visits.
• You must link your account to see those records.

Deactivate account

• Contact MyChart support for deactivation help.
• Deactivation does not delete medical records.
• Other users with valid proxy access may still see information.
• You may be able to sign up again later.

Before signing in

• Start from the official mychart.gradyhealth.org page.
• Use your own trusted phone or computer when possible.
• Do not save passwords on public devices.
• Protect your email and phone because secure links and codes may use them.
• Do not enter account details on this guide page.

Before messaging

• Use messages for non-urgent questions only.
• Allow 1–3 business days for response.
• Call the care team for immediate attention needs.
• Use 911 or emergency care for emergencies.
• Do not upload public screenshots of health results.

Before paying

• Start from official Grady billing or MyChart.
• Use EMS billing only for EMS statements.
• Question urgent payment links from unknown sources.
• Keep official receipts.
• Call Patient Financial Services if something looks wrong.

Main campus

Grady Memorial Hospital is at 80 Jesse Hill Jr Drive SE, Atlanta, GA 30303. Main and appointment phone: (404) 616-1000.

Parking

Grady lists visitor parking in the deck off Jesse Hill Jr Drive at $2 every 30 minutes, up to $10 per day. The deck is open 24/7.

MARTA

Grady lists Georgia State Station on MARTA’s East-West rail line as a rail option, plus MARTA bus Route 99 passing in front of Grady Memorial Hospital.