Deaconess MyChart: Login & Patient Portal Guide
Deaconess MyChart is the secure online portal for Deaconess patients in the southern Indiana, southern Illinois and northwestern Kentucky tri-state area.
This guide puts the practical details inside the article: official login, sign-up, support numbers, billing, proxy access, test results, E-Visits, MyChart Bedside, app setup, locations and safe troubleshooting.
Quick answer: Deaconess MyChart is the official patient portal for Deaconess Health System patients in the southern Indiana, southern Illinois and northwestern Kentucky tri-state service area. Use the official Deaconess MyChart page for login, sign-up, bill pay, test results, refills, appointments, proxy access and non-urgent provider messages. This website is an independent guide and does not process logins, payments, messages or medical records.
Privacy warning: do not enter your MyChart username, password, one-time verification code, activation code, date of birth, billing details or private medical information on this website. Complete secure actions only on Deaconess.com, eprp.deaconess.com/MyChart, or the official MyChart app.
Official Deaconess MyChart Login and Safe Path
The official Deaconess MyChart login page may show Epic MyChart branding. That is normal because Deaconess MyChart is licensed from Epic Systems. Always start from Deaconess or the official MyChart login page instead of copied forms or search ads.
Open the official portal
Use the Deaconess MyChart login page for test results, appointments, refills, messages, billing and account settings.
Expect cookies and JavaScript
The official login page requires cookies and JavaScript. If the page will not load, enable both or try another trusted browser.
Use support if blocked
Use the Forgot username, Forgot password or account recovery route. Deaconess also lists MyChart support at 812-450-HELP (4357), option 1.
Which Deaconess MyChart Link Should You Use?
Use the right official route for the exact task. Deaconess serves a tri-state area, so using the wrong “Deaconess” or wrong hospital portal can send you to the wrong account.
| Task | Official route | What to do | What to avoid |
|---|---|---|---|
| Sign in | Deaconess MyChart login | Sign in only on the official Deaconess MyChart portal. | Copied login forms and third-party “portal” pages. |
| Create an account | Official sign-up | Use online identity verification or get an activation code from official Deaconess routes. | Entering identity answers on unofficial pages. |
| Get activation help | Deaconess MyChart FAQ | Ask your provider office, call the Call Center at 812-450-5000, or use live chat. | Reusing an expired activation code. |
| Recover login | Account recovery | Use Forgot username, Forgot password or support line help. | Sharing verification codes with anyone. |
| Pay a bill | Pay My Bill | Pay through MyChart, Deaconess website, phone, mail or hospital cashier options. | Payment links from unknown texts, ads or comments. |
| Find a hospital or clinic | Contact Deaconess | Use the official contact or location page for the exact campus address and phone. | Assuming 600 Mary St. is the right address for every appointment. |
Official Deaconess Numbers, Addresses and Local Resources
Deaconess has multiple hospitals across Indiana, Illinois and Kentucky. Use the exact number for the task instead of calling random numbers from comments, outdated screenshots or search ads.
| Need | Official public resource | When to use it |
|---|---|---|
| Main Deaconess contact | 600 Mary St., Evansville, IN 47747 812-450-5000 |
General Deaconess routing, Call Center help and main contact path. |
| MyChart support | 812-450-HELP (4357), option 1 | Forgot login information, password reset, activation, sign-in or technical MyChart support. Deaconess lists support Monday-Friday, 9 a.m. to 5 p.m. |
| Billing customer service | 812-450-6815 or 800-467-6802 | Bill amount questions, itemized charges, payment plans, copy of bill, financial assistance or missing payment help. |
| SMS/text message help | 812-450-8383 | Help with Deaconess text messages, one-time passcodes, billing notifications or visit-related SMS alerts. |
| New doctor appointment | 812-450-5858 | Deaconess lists this for scheduling a new patient appointment through the Schedule Now route. |
| Emergency | 911 or nearest emergency room | Medical emergencies. MyChart is not for emergency or urgent needs. |
Major Deaconess hospitals and public contact details
| Facility | Address | Phone | Local tip |
|---|---|---|---|
| Deaconess Midtown Hospital | 600 Mary St., Evansville, IN 47747 | 812-450-5000 | Use appointment instructions for exact entrance, parking and department. |
| Deaconess Gateway Hospital | 4011 Gateway Blvd., Newburgh, IN 47630 | 812-842-2000 | Gateway campus is separate from Midtown; confirm which campus your visit uses. |
| The Women’s Hospital | 4199 Gateway Blvd., Newburgh, IN 47630 | 812-842-4200 | Do not assume Gateway Hospital and Women’s Hospital have the same check-in desk. |
| Deaconess Gibson Hospital | 1808 Sherman Dr., Princeton, IN 47670 | 812-385-3401 | Use official location details for clinic-specific phone and service hours. |
| Deaconess Memorial Medical Center | 800 W. 9th St., Jasper, IN 47546 | 812-996-2345 | Memorial MyChart-related results can appear online; confirm you are using the correct Deaconess/affiliate portal. |
| Deaconess Illinois Crossroads | 8 Doctors Park Rd., Mt Vernon, IL 62864 | 618-244-5500 | Illinois campus patients should verify location and billing route from the statement or portal. |
| Deaconess Illinois Medical Center | 3333 W. DeYoung St., Marion, IL 62959 | 618-998-7000 | Use the local facility phone for location-specific instructions. |
| Deaconess Illinois Union County | 517 N. Main Street, Anna, IL 62906 | 618-833-4511 | Check local campus details before driving. |
| Deaconess Henderson Hospital | 1305 North Elm St., Henderson, KY 42420 | 270-827-7700 | Kentucky patients should confirm portal access and billing route from official Deaconess pages. |
| Deaconess Union County Hospital | 4604 US Hwy. 60, Morganfield, KY 42437 | 270-389-5000 | Use the statement or appointment details to avoid the wrong Union County location. |
Local tip: check your appointment campus
Deaconess has Midtown, Gateway, Women’s Hospital, Indiana, Illinois and Kentucky locations. The portal may show your visit, but parking and entrance details can depend on the exact campus.
Billing tip: one statement can include multiple services
Deaconess says hospital and clinic services are added to a monthly statement, and insurance timing can make bills arrive at different times for different patients.
Portal tip: use support before guessing
Repeated login attempts can waste time. Use Forgot login information or call 812-450-HELP (4357), option 1, during posted support hours.
How to Sign Up for Deaconess MyChart
Deaconess gives multiple paths to a MyChart account: ask your provider office, call the Call Center, use live chat, or sign up online by answering identity-verification questions.
Start from the official sign-up page
Use the official MyChart sign-up page. If an account already exists, the page may tell you to use Forgot username or Forgot password instead of creating a duplicate account.
Choose activation code or online verification
You may use an activation code if you have one. You can also sign up online by answering questions that confirm your identity.
Know the 14-day activation rule
Deaconess says activation codes expire after 14 days and are no longer valid after the first time they are used. Request a new code if the old one is expired.
Use official support if verification fails
If identity verification cannot be completed online, the request may be sent to the clinic and an activation code may arrive by mail or email within a week. For help, use the official support route.
Identity verification safety: Deaconess MyChart sign-up may use third-party identity-verification questions. Complete those only on the official Deaconess MyChart page. Do not type identity answers into third-party guide pages.
Deaconess MyChart App Setup
Deaconess MyChart can be used on a desktop, laptop, iPad, tablet or mobile device. For phones, use the official MyChart app from the Apple App Store or Google Play, then select Deaconess or the matching Deaconess MyChart organization.
Use official app stores
Install only the official MyChart app. Avoid APK downloads, copied app pages, or patient portal apps from unknown publishers.
Select the right organization
In the MyChart app, search for Deaconess or use the Deaconess MyChart login details. Confirm you are in the tri-state Deaconess portal before signing in.
Use browser if app fails
If the app does not show the feature you need, open the official MyChart portal in a browser with cookies and JavaScript enabled.
Deaconess MyChart Problem Helper
This safe helper does not collect private details. Choose the issue and it points to the correct official route.
Two-Step Verification, Email Codes and Login Security
Deaconess MyChart uses two-step verification as an extra layer of security. After username and password, the portal may require a numerical code sent to the email address associated with your MyChart account.
How to use the code safely
- Request the code only from the official Deaconess MyChart login screen.
- Check the email address connected to your MyChart account.
- Keep the same login screen open while checking email.
- Enter the code only on the official portal or official app.
- Never send the code to a third-party website, chat, comment or support impersonator.
If verification fails
- Confirm cookies and JavaScript are enabled.
- Check email spam or junk folder.
- Try a trusted browser or device.
- Use MyChart support at 812-450-HELP (4357).
- Do not keep requesting codes from multiple unofficial pages.
Session safety: Deaconess says MyChart automatically logs out after 15 minutes of inactivity. Log out fully if you step away from your computer or phone, especially on shared devices.
What You Can Do in Deaconess MyChart
Deaconess describes MyChart as a secure, personalized online portal for accessing parts of your medical record and managing care. Feature availability may depend on your provider, visit type, facility and account access.
| Patient need | Where to look | What it helps with | Important limit |
|---|---|---|---|
| Test results | Test Results / Health Record | Viewing many lab, x-ray and imaging results plus provider comments when available. | Some results are held until after provider review. |
| Appointments | Visits / Appointments | Scheduling, rescheduling, check-in, upcoming reminders and past appointment details. | Not every appointment type may be self-scheduled. |
| Messages | Messages | Non-urgent medical questions to your Deaconess providers. | Replies are generally within 1–2 business days, not immediate. |
| Prescription refills | Medications | Sending refill requests for refillable medications. | Some medications require office review or a visit. |
| Billing | Billing icon / Billing Account Summary | Paying bills, viewing statements and payment status. | Some physician groups may bill separately. |
| E-Visits | Schedule / E-Visit area | Message-based care from your own provider for certain conditions. | Not for emergencies or every condition. |
| MyChart Bedside | MyChart mobile app during hospital stay | Hospital stay tasks such as care team, tests, medications and meals. | Used while in the hospital. |
Appointments, Check-In and Provider Messages
MyChart can help with routine appointment tasks, but it should not replace a phone call for urgent problems. Use the portal for convenience and use direct care instructions when timing matters.
Schedule and reschedule
Deaconess lists scheduling and rescheduling appointments among MyChart features. You can also view upcoming appointment reminders and information from past appointments.
Check in before arrival
MyChart can support checking in for appointments prior to arrival. Complete only the official portal prompts and follow campus-specific arrival instructions.
Message reply timing
Deaconess says provider messages generally receive an answer within 1–2 business days. Use phone contact if the situation requires immediate attention.
Urgent warning: Deaconess MyChart is not for emergency or urgent needs. For medical emergencies, call 911 or go to the nearest emergency room. For urgent non-emergency concerns, call your provider office directly.
Test Results, Records, Medications and Corrections
MyChart gives access to parts of your medical record, not always every document. Deaconess says most lab, x-ray and imaging results are available, but providers may hold some results until after review.
When results appear
Some results appear very soon. Others can take a few days to process and for a physician to interpret. A few results are held until after provider review.
Current and past health details
MyChart can show current or past medications, immunizations and other health records when available in your Deaconess record.
Correct information
Deaconess says MyChart information matches what is on file with providers. Correct it at your next appointment or contact the provider office if it needs faster review.
Update password and security settings
- Log in to MyChart.
- Select Settings at the top.
- Open Security Settings.
- Update password or security-related details only inside the official account.
Update personal information
- Log in to MyChart.
- Open the Health Folder.
- Select Demographics.
- Review home address, email and phone details.
E-Visits and Deaconess Clinic LIVE
Deaconess lists E-Visits and Deaconess Clinic LIVE among online care tools. These are useful for certain non-emergency care needs, but they are not a replacement for urgent care or emergency care.
What E-Visits do
E-Visits let you get care from your own medical provider for certain conditions without scheduling an in-person clinic appointment.
Why patients use them
Deaconess describes E-Visits as message-based, so you can reply when convenient and get care from a provider who knows your medical history.
When not to use them
Do not use E-Visits for severe symptoms, urgent needs, medical emergencies, or problems that require immediate attention.
MyChart Bedside During a Hospital Stay
Deaconess says MyChart Bedside can help while you are in the hospital. You use the MyChart mobile app to track hospital-stay information and make the stay easier.
What Bedside can help with
- Learn about your care team.
- See what tests are scheduled.
- Check test results as soon as they are ready.
- Keep track of prescribed medications.
- Order meals from the cafe when available.
Smart hospital-stay tip
Ask your care team how Bedside is used for your unit. Do not assume every feature is active for every room, hospital, service line or patient situation.
Deaconess MyChart Billing, Statements and Financial Help
Billing is a sensitive task. Use Deaconess MyChart, the official Deaconess website, the billing department phone numbers, mail, or in-person cashier options. Do not pay through random links from search ads, comments or unknown text messages.
Billing customer service
For patient billing and account questions, Deaconess lists 812-450-6815 or 800-467-6802. Live Chat is also listed on the Deaconess website.
Payment methods
Deaconess lists MyChart debit card, credit card or electronic check; website credit card or bank account; phone; mail; and in-person cashier payment options.
Payment plans
Deaconess says patients can establish a three-month payment plan in MyChart, while long-term payment plans require contacting Patient Financial Services.
How to get a copy or complete listing of charges
- Log in to MyChart.
- Open Billing or Billing Account Summary.
- Choose View Last Statements for bills or charge listings when available.
- Call 812-450-6815 or 800-467-6802 if you need help.
- Use Deaconess Live Chat if available on the official site.
Important billing details
- Insurance processing can take 60 or more days.
- A second statement goes out about 28 days after the first statement.
- Deaconess generally sends one monthly statement for hospital and clinic services.
- Separate physician-group bills may arrive from doctors who are not Deaconess employees.
- MyChart payments are listed immediately; Deaconess website payments show up next business day.
Financial assistance tip: Deaconess says financial assistance and no-interest payment plans may be available, but patients must contact Deaconess so staff can help before bills move further into collections.
Proxy Access, Family Accounts and Teen Privacy Rules
Deaconess says medical information is specific and unique to each person. Each adult must have an individual MyChart account. To ask questions for someone else, you need proxy access to that person’s MyChart account.
Minor child access
Proxy access can allow an adult to access a minor child’s MyChart record. Deaconess notes this is generally for minor children under age 14.
Teen privacy changes
When minors turn 14, privacy settings within MyChart change. Contact the child’s physician office or privacy officer for details.
Adult proxy access
Adults should not share one account. A spouse or adult family member may grant proxy access by contacting the provider office and completing a Proxy Consent Form.
Proxy safety: do not use your own MyChart account to ask about another person’s condition unless you have proxy access. Use the patient’s account through approved proxy access instead.
Security, Privacy and Scam Checklist
Patient portal content is sensitive. This checklist helps users avoid fake login pages, phishing messages, unsafe payment links and accidental disclosure of health information.
Before you sign in
- Start from Deaconess.com/mychart or eprp.deaconess.com/MyChart.
- Check that cookies and JavaScript are enabled.
- Use your own phone or computer when possible.
- Do not save access on shared devices.
- Log out fully when finished.
Before you pay
- Use MyChart, Deaconess Pay My Bill, phone, mail or cashier options only.
- Do not trust urgent payment links from unknown texts or ads.
- Call billing if the payment is missing from the next statement.
- Ask about financial assistance before bills escalate.
- Keep receipts and confirmation numbers.
Before you message
- Use messages only for non-urgent questions.
- Expect 1–2 business days for many replies.
- Do not use MyChart for emergencies.
- Do not ask about another person without proxy access.
- Call the office for urgent same-day questions.
Deaconess Locations, Service Area and Map
The Deaconess MyChart website serves patients in the southern Indiana, southern Illinois and northwestern Kentucky tri-state area. Use the map for broad orientation only. Always follow your appointment details for the correct campus, entrance and office.
Helpful Deaconess MyChart Video
Deaconess MyChart videos are available on YouTube, including a general FAQ video and a proxy-access FAQ video. Because the exact upload date was not safely verified from an accessible source during this build, VideoObject schema is intentionally omitted to avoid structured-data errors.
Deaconess MyChart FAQ
Is Deaconess MyChart the official patient portal?
Yes. Deaconess MyChart is the official online portal for Deaconess patients in the southern Indiana, southern Illinois and northwestern Kentucky tri-state area.
Where do I log in to Deaconess MyChart?
Use the official Deaconess MyChart login page at eprp.deaconess.com/MyChart or start from Deaconess.com/mychart. Do not enter login details on third-party websites.
What is the Deaconess MyChart support phone number?
Call 812-450-HELP (4357), option 1, for Deaconess MyChart support. Deaconess lists support Monday through Friday from 9 a.m. to 5 p.m.
How do I sign up for Deaconess MyChart?
You can get an activation code from your Deaconess provider office, call the Call Center at 812-450-5000, use live chat, or sign up online using identity-verification questions.
How long does a Deaconess MyChart activation code last?
Deaconess says activation codes expire after 14 days and are no longer valid after the first time they are used.
What should I do if my activation code expired?
Request a new code from your Deaconess provider office, call the Call Center at 812-450-5000, use live chat, or use the official sign-up support route.
Why did Deaconess MyChart log me out?
Deaconess says MyChart automatically logs out after 15 minutes of inactivity to protect privacy and account security.
Does Deaconess MyChart use two-step verification?
Yes. Deaconess MyChart uses two-step verification, which may send a numerical code to the email address associated with your MyChart account.
Can I use Deaconess MyChart for emergencies?
No. MyChart is not for emergency or urgent needs. For medical emergencies, call 911 or go to the nearest emergency room.
How fast does Deaconess reply to MyChart messages?
Deaconess says you will generally receive an answer within 1–2 business days. Call the provider office if the issue needs immediate attention.
Can I ask about a family member from my own MyChart account?
No. Deaconess says medical information is unique to each person. To ask questions for someone else, you need proxy access to that person’s account.
Can spouses share one Deaconess MyChart account?
No. Each adult must have their own individual MyChart account. Adults can grant proxy access by contacting the provider office and completing the required form.
Why can I no longer see my teenager’s MyChart information?
When minors turn 14, Deaconess says privacy settings within MyChart change. Contact the child’s physician office or privacy officer for details.
When can I see test results in Deaconess MyChart?
Many results are released shortly after completion. Some results can take a few days to process and interpret, and a few are held until after provider review.
Are all test results visible in Deaconess MyChart?
Most lab, x-ray and imaging results are available, but providers may choose which test result types are visible and may discuss certain results before posting them.
Is Deaconess MyChart free?
Yes. Deaconess says MyChart is a free service offered to all Deaconess patients.
Can I pay my Deaconess bill in MyChart?
Yes. Deaconess says patients can access and pay bills in MyChart by looking for the billing icon. The official Pay My Bill page also offers payment options.
What is the Deaconess billing phone number?
For billing questions, call Deaconess customer service at 812-450-6815 or 800-467-6802.
Can I get an itemized bill or copy of my bill?
Yes. MyChart users can go to Billing, Billing Account Summary and View Last Statements. You can also call billing customer service or use Deaconess Live Chat.
Does Deaconess offer financial assistance?
Yes. Deaconess says financial assistance and no-interest payment plans may be available. Contact Patient Financial Services before bills move further into collections.
What is MyChart Bedside?
MyChart Bedside is used during a hospital stay to help patients track care team details, tests, medications, results and meal ordering when available.
What are Deaconess E-Visits?
E-Visits are message-based visits for certain conditions with your own medical provider. They are not for emergencies or urgent symptoms.
Final Safe Path for Deaconess MyChart
The safest path is simple: start from Deaconess.com/mychart or the official Deaconess MyChart login, use the official sign-up or account recovery route, call the MyChart support line for login issues, use provider-office phone contact for urgent medical questions, and pay only through official billing channels.
This guide covers the practical details inside the article so users only need to open the official Deaconess portal when they are ready to perform secure actions such as signing in, paying, messaging, scheduling or requesting refills.