Cone Health MyChart: Login & Patient Portal Guide

Open the official login

Use the official login page when you need medical messages, results, medications, appointments, estimates or billing.

Use an updated browser

Cone Health’s MyChart FAQ says you need internet access and an up-to-date browser such as Edge, Chrome, Firefox or Safari. The login page may require cookies and JavaScript.

Call support if stuck

For MyChart problems, Cone Health lists 336-83-CHART and 336-832-4278 as the MyChart Patient Support Line.

Local tip: confirm the exact Cone location

Cone Health has many locations across the Triad. A MyChart appointment may list a clinic, hospital, building or suite that is different from the main address.

Local tip: Moses Cone address can confuse visitors

Cone Health’s general address is 1200 North Elm Street, while the Moses Cone Hospital location page lists 1121 North Church Street. Use your appointment instructions before driving.

Local tip: separate billing from estimates

Call Patient Financial Services for bill questions. Use the estimates page or estimate phone number when you need an out-of-pocket cost estimate before care.

Forgot username

Open the official login page and use the Forgot Username link below the login fields. Follow only the official verification steps shown there.

Forgot password

Use the Forgot Password link from the official login page. Do not use random password-reset links sent by unknown messages or support accounts.

Did not receive code

Check junk or spam folders, use Resend Code if shown, and check other email accounts. If none received it, call the Patient Support Line.

Install official MyChart only

Use Apple App Store or Google Play. Do not install patient portal APK files or unofficial apps from third-party download sites.

Apple devices

The App Store listing says MyChart supports iPhone, iPad and Apple Watch, with features depending on what the healthcare organization enables.

Turn on faster secure login

After sign-up, the app may allow fingerprint, Face ID, Touch ID or a four-digit passcode. Use these only on your own private device.

Read results with context

After your provider reviews a result, you may see additional comments or interpretation. Do not make major medical decisions from one result without care-team guidance.

Correct wrong information

Your MyChart information comes from the electronic medical record. Cone Health’s FAQ says to ask your provider to correct inaccurate information at your next clinic visit.

Request formal records

Use MyChart for convenient access when available. For formal copies, use the official Cone Health medical records process.

Pay as Guest

Cone Health’s guest pay page explains that the guarantor is the person responsible for the bill and the guarantor name and account number are on the statement.

Sign in for more billing tools

Signing in can allow saved payment methods, payment-plan access and payment history review when enabled for your account.

Call billing support

Cone Health Patient Financial Services lists 336-832-8014 and 866-479-8800 for assistance.

Guest payment micro-steps

• Start from the official Cone Health MyChart guest pay page.
• Use the guarantor name shown on the bill.
• Use the account number from the statement.
• Do not pay from random message links or search ads.
• Call Patient Financial Services if the bill looks wrong.

Estimate micro-steps

• Use MyChart estimates if you are a current patient with a MyChart account.
• Use guest estimates if you do not have a MyChart account.
• Have insurance details ready for a more useful estimate.
• Call 336-907-8515 for estimate support.
• Remember that estimates depend on accurate information and may not reflect recent care or payments.

Schedule or review visits

Use MyChart’s appointments area to schedule appointments when available and review past or upcoming visit details.

Message response timing

Cone Health’s FAQ says you will generally receive a response within 1 to 3 business days.

Find care outside messages

For new care or provider search needs, use Cone Health scheduling or provider resources rather than a portal message to a provider you do not see.

Before requesting a refill

• Log in to the official Cone Health MyChart page.
• Open the medications or refill request area.
• Confirm the medication is refillable.
• Check pharmacy details before submitting.
• Do not wait until the last dose if provider review may be needed.

If refill is not available

• The medication may need a visit or updated labs.
• The medication may not be managed by Cone Health.
• The pharmacy on file may need correction.
• The refill may need care-team review during business hours.
• For urgent medication concerns, contact your care team directly.

Family access basics

You must be at least 18 years old to have proxy access to another person’s record. Use official proxy access, not password sharing.

Child account access

The official login page includes an “Access a Child’s Account” form link. Use that official form/process when managing a child’s MyChart access.

Adult proxy access

To give an adult family member or friend access, Cone Health says to grant access through Friends and Family Access in MyChart.

When linked records help

• You have been seen at more than one health system.
• You need your provider to understand medication or allergy history.
• You want a centralized view of visits and results where supported.
• You recognize the organization shown in the linked-records list.

When formal records are better

• An employer, insurer, school, legal office or outside provider needs an official copy.
• You need a date-range record package.
• You need imaging, itemized bills or specific documentation.
• You need an amendment or correction request.

Website fixes

• Start from the official Cone Health MyChart login page.
• Enable cookies and JavaScript.
• Use an up-to-date browser such as Edge, Chrome, Firefox or Safari.
• Refresh the page and restart the browser.
• Clear cookies and cache if the portal loops or fails to load.

App fixes

• Install only the official MyChart app.
• Search for and select Cone Health if the app asks for organization.
• Update the app before assuming the account is broken.
• Use the website if the app does not show a feature.
• Do not use unofficial app downloads.

Support fixes

• Use Forgot Username or Forgot Password from the official login page.
• Call 336-832-4278 if verification fails.
• Call billing support for payment problems.
• Use medical records/HIM for formal record copies.
• Use emergency services for urgent symptoms.

Before login

• Start at mychart.conehealth.com or ConeHealth.com.
• Check the address bar before typing.
• Do not use copied login forms.
• Do not save access on public computers.
• Sign out fully after using a shared device.

Before payment

• Use official MyChart guest pay or signed-in billing.
• Check the guarantor and account number on your statement.
• Do not pay through random text links.
• Call Patient Financial Services if unsure.
• Keep official receipts and confirmation details.

Before sharing records

• Use official MyChart sharing or Cone Health medical records.
• Do not upload records to random help pages.
• Use proxy access instead of password sharing.
• Never post result screenshots publicly.
• Ask HIM if a formal record copy is needed.