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If you are searching for Northwestern Memorial Hospital MyChart, the portal you need is MyNM, Northwestern Medicine’s patient portal powered by MyChart.
MyNM is used for appointments, test results, messages, prescription refills, eCheck-In, billing, proxy access, medical records and selected care tools. This guide focuses on the actual Northwestern Memorial Hospital and Northwestern Medicine workflows rather than sending you through a generic patient-portal directory.
Quick answer: Northwestern Memorial Hospital does not use a patient-facing portal called “Northwestern Memorial MyChart.” Northwestern Medicine’s current portal is MyNM, and it is powered by MyChart. Sign in at mynm.nm.org. MyNM Help Desk support is available at 855-HLP-MYNM (855-457-6966), TTY 711.
Privacy boundary: MyChart-Health.org is an independent information website. It is not Northwestern Medicine, Northwestern Memorial Hospital, Northwestern Memorial HealthCare, Epic or MyNM. Do not type your password, access code, verification code, Social Security number, medical-record information or payment details into this article.
Northwestern Memorial Hospital MyChart Is Now Called MyNM
Northwestern Medicine describes MyNM as its patient portal and specifically says it is powered by MyChart. The MyNM login screen is licensed from Epic Systems, which explains why patients continue to search for terms such as “Northwestern MyChart,” “Northwestern Memorial MyChart” or “NM MyChart.”
Use MyNM for Northwestern Medicine care
MyNM can show portions of your medical record from participating Northwestern Medicine facilities and certain private medical staff practices.
Another private practice may use another portal
Northwestern Medicine warns that if a private medical staff practice uses its own patient portal, that portal remains separate. Do not assume every physician using Northwestern Memorial Hospital automatically places every record inside MyNM.
Choose the Correct Official MyNM Route
| What you need | Official route | What to prepare | What happens next |
|---|---|---|---|
| Sign in | Official MyNM login | Your MyNM username/password or configured passkey. | Complete 2-step verification when requested. |
| Create an account | MyNM signup | Information matching your Northwestern Medicine patient record. | Verification may be immediate or the request may require additional processing. |
| Forgot login | Account recovery | Access to the contact information associated with your MyNM account. | Verify identity and recover the username or reset the password. |
| Pay without login | MyNM Pay as Guest | Guarantor name and account number from the Northwestern Medicine statement. | Select the bill/visit account and complete payment on the official page. |
| Cost estimate | Guest Estimates | Procedure/location information; signing in can use insurance information already on file. | Review the estimate before scheduled care. |
| Proxy access | MyNM Proxy Access | Adult, adolescent or minor consent information, depending on the patient. | The approved proxy uses their own MyNM account. |
How MyNM Signup Actually Works
Northwestern Medicine publishes several enrollment paths. The correct one depends on whether you already received an invitation or access code and whether you have previously received Northwestern Medicine care.
Option 1: Electronic invitation
Northwestern Medicine may send an enrollment invitation when you schedule an appointment, check in for certain hospital diagnostic visits or complete certain lab testing. Its current FAQ says these invitations expire after 24 hours.
Option 2: Access code
An access code may appear on your After Visit Summary. It is a one-time enrollment code, not your permanent username. Northwestern Medicine says it expires after 45 days.
Option 3: Online signup
Use the official MyNM signup page if you do not have a working access code. The current form asks for identifying and contact information and may use a third-party verification system. If the request needs manual verification, Northwestern says processing can take up to a week.
Option 4: MyNM app
Northwestern Medicine also allows enrollment through the official MyNM mobile app. Do not use a generic third-party MyChart clone or an APK download site.
You generally need to be a Northwestern Medicine patient first. Northwestern’s current FAQ says you cannot create your own MyNM account if you have never received care from a Northwestern Medicine physician, advanced practice provider or participating Northwestern Medicine facility. For new care, Northwestern directs patients to 844-NMBETTER (844-662-3883), TTY 711.
Two-Step Verification, Login Recovery and Security
Northwestern Medicine’s current MyNM FAQ says users are asked to complete 2-Step Verification every 30 days.
If you forgot your username
Use “Forgot login information?” on the official login page. After identity verification, Northwestern says the username is sent to the email address on file.
If you forgot your password
Use the same official recovery route. After verification, MyNM prompts you to create a new password.
Keep Northwestern email out of spam
Northwestern recommends adding no-reply@nm.org and helpdesk@nm.org to your contacts and allowing messages from the nm.org domain.
Automatic logout
MyNM currently logs users out after about 20 minutes of keyboard inactivity. This is a privacy safeguard, not necessarily a technical failure.
MyNM Messages: Reply Time, Attachments and Possible Charges
Northwestern Medicine publishes more detail about portal messages than many hospital systems. Knowing these rules helps you decide whether MyNM is the correct way to contact the care team.
How to send a non-urgent message
- Sign in to MyNM.
- Open Menu.
- Under Communication, choose Ask a Question.
- Select Ask a non-urgent question.
- Choose the question type and available care-team member.
- Add a subject and write the message.
Who can appear in your message list?
Northwestern says you can generally message a physician or advanced practice provider you have seen within the last 3 years, or someone with whom you have an appointment scheduled in the next month.
| Issue | Northwestern Medicine guidance |
|---|---|
| Expected response | Usually within about 2 business days during regular business hours. |
| Urgent concern | Call the care team’s office instead of relying on MyNM. |
| Emergency | Call 911 or go to the nearest emergency department. |
| Attachments | MyNM can accept image, video or PDF attachments when requested by the care team. Northwestern says up to 3 attachments may be included in one message. |
| Medical record | Material sent through MyNM messaging can become part of the permanent electronic medical record. |
A MyNM message may sometimes be billable. Northwestern says professional services delivered through a portal message may carry a charge. It currently lists several common message types that do not carry a professional-service charge, including questions about an office visit in the previous 7 days, an upcoming procedure, test results, a referral, a prescription refill or follow-up care.
Appointments, eCheck-In and Fast Pass
Appointment management
MyNM can schedule, change and display eligible appointments. If a visit type or clinician is not shown as an online option, contact the office rather than choosing an inaccurate reason.
eCheck-In
Eligible visits may allow eCheck-In before arrival. Northwestern’s eCheck-In materials show that patients may review information and complete clinical questionnaires requested for the visit.
Fast Pass waitlist
If you join a MyNM waitlist, Fast Pass may offer an earlier opening. Accepting the offer replaces the original appointment with the newly offered date/time.
Chicago visit tip: Northwestern Memorial Hospital is a multi-building downtown campus. Before leaving home, use the appointment details to confirm whether you need Galter Pavilion, Feinberg Pavilion, Prentice Women’s Hospital, Lavin Family Pavilion or another Northwestern Medicine site.
Self-Triage and eVisits: Two Different Tools
MyNM Self-Triage
Inside MyNM, open Menu → Find Care → Self-Triage. The tool asks questions about common symptoms and can recommend a level of care.
Published examples include:
- Stomach and back pain
- Cold and flu symptoms
- Headache or head injury
- Muscle and joint concerns
- Rash
- Urinary tract infection
Possible recommendations include home care, primary care, Immediate Care, an emergency department or calling 911.
MyNM eVisit
Northwestern’s current FAQ says eVisits are presently available for Dermatology topics.
- You must use MyNM on a computer; the FAQ says eVisits cannot currently be requested through the MyNM app.
- Choose eVisit from the MyNM Menu.
- Complete the online questionnaire.
- You must have seen a Northwestern Medicine dermatologist within the past 3 years.
- Northwestern says an electronic response should generally arrive within 1–2 business days.
Neither Self-Triage nor an eVisit is an emergency service. For life-threatening symptoms or injury, call 911 or use the nearest emergency department.
Test Results, Medical Records and Imaging Are Not the Same Thing
MyNM displays useful health information, but Northwestern Medicine explicitly says it contains only part of the complete medical record. Formal record requests and radiology-image requests may need a different workflow.
Test results in MyNM
MyNM sends an email or app notification when many results become available. If information is incorrect or missing, Northwestern advises asking your care team to update the record rather than editing clinical data yourself.
Formal records request
Northwestern Medicine’s online records tool requires a valid photo ID and a mobile phone. The tool can request records for yourself or send them to another recipient.
Medical images
MyNM can display and download several imaging types, including X-ray, CT/CTA, MRI, ultrasound, mammography, DEXA/DXA, PET and nuclear medicine images.
Important distinction: Northwestern’s general online medical-record request tool cannot be used to request radiology images. Use the dedicated imaging workflow when you need the actual image files.
Record cost
Northwestern Medicine says patients do not have to pay for records sent directly to themselves or another medical professional. A third party such as an attorney may be billed when records are sent to that third party.
Need help with records?
Medical Records support: 877-973-2673
Northwestern says records/images can also be picked up at certain hospital locations Monday through Friday, 8:00 a.m.–4:30 p.m.; call first to confirm the appropriate pickup site.
MyNM Proxy Access Changes When a Child Turns 12
Northwestern Medicine’s proxy rules are especially important for parents and caregivers because access changes at age 12.
| Patient | Default proxy access | Important detail |
|---|---|---|
| Child age 11 or younger | Parent/legal guardian may receive full proxy access. | Full access automatically changes when the child turns 12. |
| Age 12–17 | Parent/legal guardian normally receives limited proxy access. | Limited access can include appointments, immunizations, allergies, medications, billing and messaging, but not test results or clinician notes. |
| Adolescent age 12–17 who consents | An Adolescent Proxy Request Form can allow full access. | The adolescent’s signed consent is required. |
| Adult patient | The adult can invite a proxy electronically through Share My Record or use an adult proxy form. | Current adult proxy authorization forms state that authorization otherwise expires after five years. |
Proxy users should use their own MyNM account. Do not share the patient’s username and password. An adult patient can also revoke a proxy from MyNM Family Access Settings.
Northwestern also allows a patient to control whether a proxy can see a particular care-team message. During message review, the patient may be able to remove the proxy from the audience for that message.
MyNM Billing, Guest Pay and Payment Plans
Most Northwestern Medicine bills can be managed through MyNM, but some services— particularly durable medical equipment—remain outside the normal MyNM billing workflow.
Pay inside MyNM
Billing Center can show statements, balances, payment history and eligible payment-plan options. Northwestern Medicine says balances are generally expected within 30 days of billing.
Pay as Guest
Guest Pay accepts bills from HealthLab, NM Lab and Northwestern Medicine. Use the guarantor name and account number shown on the statement.
Billing questions
855-694-2866, TTY 711
Northwestern currently lists representatives Monday–Friday,
8:00 a.m.–5:00 p.m.
MyNM payment-plan rules
| Requirement | Current MyNM rule |
|---|---|
| Minimum balance | $25.01 |
| Minimum monthly payment | $25.00 |
| Maximum schedule | 36 monthly payments or fewer. |
| Existing plan | MyNM says a second plan cannot be created while another payment plan is already active. |
Durable medical equipment is different. Northwestern Medicine says DME balances and payments are not shown in MyNM. Use the payment route printed on the DME statement or call 833-982-0694, TTY 711, Monday–Friday, 8:00 a.m.–4:30 p.m. Central.
Paperless billing: active MyNM users normally receive Northwestern Medicine statements electronically. On a computer, open Billing Center and use the paperless-billing setting near the bottom; in the app, use Billing → Manage My Payments.
Financial Assistance If the Bill Is Not Affordable
Northwestern Memorial HealthCare offers free or discounted medically necessary and emergency care to eligible uninsured or underinsured patients. Northwestern says applications can be obtained through MyNM, Financial Counseling offices, check-in/check-out areas, Emergency Department registration or by mail.
Financial Counseling
Financial counselors can help explain the application and documentation requirements.
Apply early
Northwestern encourages patients who know they may need help to start the financial-assistance process as early as possible instead of waiting until multiple statements are overdue.
Use the Northwestern Medicine MyNM App, Not the Generic MyChart App
Northwestern Medicine publishes its own MyNM by Northwestern Medicine app, powered by MyChart. Use the official Northwestern app listing when you want the full Northwestern experience, including visitor resources and hospital wayfinding features.
Apple iPhone
The official App Store listing identifies the developer as Northwestern Medicine / Northwestern Memorial HealthCare.
The current MyNM app can help patients view health information and lab results, message the care team, schedule appointments, request refills, view statements, pay bills, find physicians and see Northwestern Medicine locations.
Northwestern Medicine Text Messages: Three Different Short Codes
Northwestern Medicine currently publishes separate SMS signup codes for general care, preventive-health updates and billing. That makes it easier to recognize why two legitimate Northwestern messages may come from different numbers.
| Type | What to text | Short code |
|---|---|---|
| General care / visits / MyNM | START | 61979 |
| Preventive-health updates | START | 62527 |
| Billing text updates | START | 60717 |
Northwestern says patients can respond to some automated text messages to confirm or cancel appointments, but they cannot start a new clinical conversation by text. Use MyNM for a care-team message.
Northwestern Memorial Hospital MyNM Problem Helper
Choose the task. This tool does not request or store passwords, patient identifiers, medical records or payment information.
Northwestern Memorial Hospital and MyNM Support Numbers
| Need | Phone | Best use |
|---|---|---|
| MyNM Help Desk | 855-457-6966 | Signup, access-code, username, password and MyNM technical help. Current FAQ hours: 8 a.m.–8 p.m., Monday–Friday. TTY 711. |
| Northwestern Memorial Hospital main operator | 312-926-2000 | General hospital routing and campus questions. |
| Hospital scheduling | 312-926-6366 | Northwestern Memorial Hospital scheduling assistance. |
| New patient / provider help | 844-662-3883 | Current MyNM FAQ route for people who have not yet received Northwestern Medicine care. |
| Billing | 855-694-2866 | Statements, balances, payment questions and payment arrangements. TTY 711. |
| Medical Records | 877-973-2673 | Record-request and pickup-location questions. |
| Financial assistance | 800-423-0523 | Financial Counseling and assistance-application help. |
| Patient Relations — Northwestern Memorial Hospital | 312-926-3112 | Patient-experience concerns related to Northwestern Memorial Hospital. |
| Emergency | 911 | Life-threatening illness, injury or rapidly worsening symptoms. |
Northwestern Memorial Hospital: Chicago Address, Parking and Arrival
MyNM is system-wide, but this page is specifically for people searching in connection with Northwestern Memorial Hospital in downtown Chicago.
Main hospital address
Northwestern Memorial Hospital251 East Huron Street
Chicago, IL 60611
Main number: 312-926-2000
Northwestern’s current hospital page lists general visiting hours of 8:00 a.m.–8:00 p.m. daily.
Galter Pavilion
Northwestern Memorial Hospital Galter Pavilion675 North Saint Clair Street
Chicago, IL 60611
Galter houses many outpatient services. Its main entrance is in the arrival court between Galter and Feinberg pavilions and can be approached from Erie or Huron Street.
Current validated parking rates: Northwestern Memorial Hospital currently lists $15 for up to 7 hours and $32 for 7–24 hours for standard patient/visitor parking. Parking tickets must be validated each time or regular garage rates apply.
Where to validate
Northwestern’s current Galter/Feinberg information directs patients and visitors to Customer Service Desks on the first and second floors for parking validation.
Construction / elevator note
Northwestern currently warns that elevator access in the southwest St. Clair corner of Galter Pavilion Huron Garage A is limited during renovation work. Other elevators remain available in different sections of the garage.
Use the address in your MyNM appointment for the actual visit. Northwestern Medicine has multiple buildings and clinical sites in downtown Chicago, so the main hospital address is not a substitute for department-specific arrival instructions.
Official Northwestern Medicine MyNM Messaging Video
Northwestern Medicine’s official MyNM patient-education page embeds a tutorial about messaging your care team. This is useful because MyNM messaging has specific navigation, response-time and urgent-care rules.
Use the video for navigation help, but follow the current MyNM screen if labels or layout have changed. Northwestern’s current rule remains that MyNM messages are for non-urgent questions and users should allow at least 2 business days for a normal reply.
Why You Should Not Copy MyChart Instructions From Another Hospital
MyChart is a platform, not one nationwide patient account. Northwestern Medicine controls its own MyNM signup, proxy, billing, message and Self-Triage rules. A useful example is our SSM MyChart patient portal guide, where the same MyChart platform is configured differently.
For Northwestern Memorial Hospital, the Northwestern Medicine instructions on this page should take priority over workflows from another MyChart provider.
Northwestern Memorial Hospital MyChart / MyNM FAQs
1. Is Northwestern Memorial Hospital MyChart the same as MyNM?
Yes in practical terms. Northwestern Medicine calls its patient portal MyNM, and MyNM is powered by MyChart. Patients searching for Northwestern Memorial Hospital MyChart should use the official MyNM portal.
2. What is the official Northwestern Memorial Hospital MyNM login website?
Use mynm.nm.org. The official Northwestern Medicine portal handles login, signup, account recovery, results, appointments, messages and most billing tasks.
3. Can I create a MyNM account if I have never been a Northwestern Medicine patient?
Northwestern’s current FAQ says you generally cannot create your own MyNM account until you have received Northwestern Medicine care. For a first appointment, it directs patients to 844-NMBETTER (844-662-3883), TTY 711.
4. How long does a Northwestern Medicine MyNM access code last?
Northwestern Medicine says an access code is one-time use and expires after 45 days. Electronic enrollment invitations have a shorter expiration window of 24 hours.
5. What is the MyNM Help Desk phone number and hours?
Call 855-HLP-MYNM (855-457-6966), TTY 711. Northwestern’s current MyNM FAQ lists support hours of 8:00 a.m.–8:00 p.m., Monday through Friday.
6. How often does MyNM require two-step verification?
Northwestern Medicine’s current MyNM FAQ says users are asked to use 2-Step Verification every 30 days.
7. How long does it take to get a reply to a MyNM message, and can a message cost money?
Northwestern says users should normally allow at least 2 business days for a reply. Some professional services delivered through a MyNM message may be billable, although several routine message categories—such as recent-visit follow-up, test-result, referral and refill questions— are listed as non-billable.
8. What happens to a parent’s MyNM proxy access when a child turns 12?
Full parent/legal-guardian access for a younger child automatically converts to limited access at age 12. An adolescent age 12–17 can sign the appropriate proxy form to authorize fuller access.
9. Can every Northwestern Medicine bill be paid inside MyNM?
No. Most Northwestern Medicine bills can be managed in MyNM, but durable medical equipment and certain contracted services may use separate statements and payment systems. Northwestern says DME balances do not appear in MyNM.
10. Can I get both medical records and radiology images through MyNM?
MyNM can display portions of your medical record and many imaging studies, and Northwestern provides separate formal record and imaging workflows. Its general online medical-record request tool cannot be used to request radiology images, so use the dedicated imaging route when you need actual image files.
Shortest Safe Route
I need an account
Use Northwestern’s signup workflow rather than a third-party registration page.
Start signupI need records
Choose MyNM, formal records or medical imaging based on what you actually need.
Compare records routesI need human help
Use the department-specific support table instead of calling random portal numbers.
View support numbersIndependent guide: MyChart-Health.org cannot access or change Northwestern Medicine accounts, appointments, messages, bills or medical records. Portal features, fees, support hours, parking rates and hospital procedures can change; use the linked Northwestern Medicine pages for the final account-specific action.